Hubby and I came to this establishment on 3/9/24 because we saw a vehicle online that we were interested in. We parked on the sidewalk and saw all the various cars parked close together at their business. There was a worker washing one of their cars and we asked him to direct us to where we are supposed to go to enter. We walk into the office which was very small. Mohammed took care of us and we explained that we were interested in a particular vehicle. We described the vehicle, year, make, model and mileage to which he looked at their website briefly on his computer and then told us that car wasn't theirs that we must have seen it at one of their other locations. I knew this wasn't true - what kind of inventory system do you have that you can't find a vehicle that your business sells? So, finally after alot of back and forth, he finds the vehicle. The first question he asks us is how are we financing the car which took us aback - we hadn't even seen the car yet. He hands and wants us to sign a form document to test drive the car without explaining anything about what the form means. I had to ask many questions to get an understanding.
We test drive the vehicle and totally fell in love with the car. We wanted the car. He then told us to fill out the car and credit application which is online. I asked Mohammed how it works and he explained that they have several lenders and depending on our credit would determine which lender would provide the best deal. That sounded fair and what I'm used to in my experience of buying a vehicle in the past. I also asked about their business, how long in business to which they said since 2009 which they also added their great A+ rating on bbb.org.
We left and hubby filled out the application from home and that's where things got dicey. Once the application was complete, he had to keep calling to get an update on the application which shouldn't be - we are trying to give you business and most auto sale places have a system where an instant decision comes through when a credit application is submitted. At this point, I'm getting updates from hubby. When he finally does get an update, he was told that they would have to get back to him as their lender gets in at 1 p.m. HUH?? I was told they had LENDERS, not one lender. We were willing to put down a good down payment for the vehicle. Hubby was eventually told if he wasn't willing to put down $3K, no purchase can be made. We were so disappointed because we really wanted that car along with the fact that things that were told to me at their office was NOT what was told to hubby when dealing with them on the phone regarding financing.
I would not recommend this business. Workers walking around a small office space, eating food near customers while business is trying to be conducted. Luckily, we found a much more professional business that had no problem taking our down payment, treated us better and was fair in their practices. read more
