Recently my son and I each purchased our vehicles from your dealership. About 14 days after my son…read morepurchased his (first) car, it started to have significant issues while we were running errands on a Saturday. We immediately called and drove straight to your location. Honestly, I was angry and felt awful for my son, that saved and put down $ 12K of his own money. That day, we worked with Ishmael in the service department, Larry Sweiss (Used Car Sales Manager) and Nick Garcia our Salesman. Had to leave the car for a few days to be inspected. The next few days waiting for an answer was rough. But then, you guys came through!! Spoke with Larry Sweiss, and it turned out that the fuel pump had failed and there was a recall on the air conditioner condenser. He took care of everything. The customer service that I received, from beginning to end was a true "Home Run". It was a collective victory thanks to Ishmael, Nick, and Larry. "Real customer service" isn't just placating the customer in the moment and then dropping the ball before the finish line...It is "following through until the end"....You guys did that, and I cannot express how much that meant to my family and I. We have purchased two beautiful vehicles from Nick Garcia, and I am sure they won't be the last. Will be sure to refer friends and family to Nick at Kia International Orland. Your Forever Customer,

I made an appointment for a recall and was told after waiting an hour that they did not have the…read morepart In stock. The manager was smug and unapologetic that they cost me a half a day at work and my gas & time. Will never go there again

I want to recognize the team at Bettenhausen, Tinley Park, for how they ultimately handled a…read morecomplex service issue with my Jeep Grand Cherokee L. The situation involved a challenging diagnostic process that required coordination with corporate engineering and took longer than expected. What truly stood out, however, was how dealership leadership stepped in, took the time to fully review the situation, listened to my concerns, and ensured the matter was resolved fairly and professionally. Danny and the management team demonstrated a high level of accountability and customer focus. Communication was clear, the issue was prioritized, and the team followed through on everything we discussed. In the end, the vehicle was properly addressed and the experience was handled the right way. Delays & unforeseen issues can happen in any service environment; what matters is how a business responds. Bettenhausen showed integrity, ownership, and a genuine commitment to doing the right thing, which is what earns trust and long-term loyalty. I would confidently recommend their service department and would not hesitate to return.

I had my vehicle towed to this dealership for service, but unfortunately the experience was…read morefrustrating due to the lack of communication and the extended wait time. My car sat at the dealership for over a week and a half without being looked at or diagnosed. I understand that service departments can be very busy and that vehicles brought in by tow may take additional time to be seen. However, after waiting that long with no progress, I called to have my vehicle towed to another dealership. When I spoke with the service manager to arrange the tow, I was then told that my vehicle would be looked at that same day. Unfortunately, that was very different from what I had been told previously and only came up once I decided to move my vehicle elsewhere. Better communication and more realistic expectations for turnaround times--especially for towed vehicles--would greatly improve the customer experience.

Highly Recommend the Team at Mazda of Orland Park!…read more I had a great experience purchasing my new Mazda. John, Marta, and Eric were incredibly friendly, helpful, and professional throughout the entire deal. They treated me like part of the Mazda family and made sure everything was in tip-top condition with my vehicle before I left. John took the time to ensure I fully understood all the features and options on my new car. Because of this outstanding service, I will continue to purchase my vehicles from this dealership. Thank you for the exceptional experience!

Went with my friend to buy his car here. He was just in for his second oil change. I don't know if…read morethey think they can take advantage because he's Asian or what. He had just over 10,000 miles on the vehicle and they already talked him into a cabin air filter. When I called, they said they sent him a video of the air filter which we all know how that goes. There's always one on hand at the service department that you can take a picture of or bring out to show the customer before you screw them. Anyway, before you buy a car here keep this in mind maybe check out the service department ask questionsand maybe choose a different dealer. Pep Boys does a tire rotation for $10 including additional services and the cabinet air filters that I found online go between nine dollars and $18 and they're not very hard to put in yourself.

If you look at all the reviews, you'll see that they seem to be either 5's or 1's ... people are…read moreeither very happy or very dis-satisfied. We had a great experience working with Jenny in Sales and another employee back in Parts. Both were 5 star employees who helped us get where we needed to be. We have used Apple Chevrolet before, but haven't had a car or needed service from them for something like 15 years. So this was our reintroduction, and it was a pleasant one. Apple is the nearest Chevy dealer to our home and we could walk there. So, assuming we could reach a price we agreed with, Apple would be the natural for us. This time we got there, and we purchased a new Silverado. Really happy with Sales and Parts so far. We'll add to the review when we utilize Service in the future. But right now, all 5 Stars.

Great service department and no pressure car sales here. Highly recommend!…read more It's nice not to have to haggle and deal with that extra stress. 5 stars!

I purchased my car in 2015 at Orland Toyota and have always taken my car there for maintenance…read more The staff has always friendly and give honest advice. In December, I took my car there for an oil change and tire rotation and Tm told me it wasn't time for an oil change. Today, I took my car in for oil change and tire rotation. I asked Rico to check my breaks, as well. I was happy to hear from Rico, nothing was wrong with my breaks. This team of professionals are honest, reliable and courteous. Thanks Rico for your honesty and professionalism.

I visited Orland Park Toyota looking for a specific Sienna trim, but they didn't have one available…read moreto view. I spend a lot of time in the area and simply wanted the opportunity to see and drive the right vehicle before putting money down. I left my contact information in case something matching what I wanted came in. Their internet salesperson, Gary, later reached out and immediately asked whether I wanted to leave a deposit. I explained that I wasn't comfortable putting money down on a vehicle I hadn't even seen or driven yet and would prefer to first look at the right trim if one became available. Instead of a professional response, the conversation quickly became dismissive and irritated -- essentially "leave a deposit or good luck." Apparently wanting to actually see and test-drive a vehicle before committing money is now an unreasonable expectation. What's impressive is that they somehow managed to turn a neutral, ready buyer into someone who now won't even consider the dealership and will actively warn others away. Inventory shortages are understandable. Poor customer service is not.

Unfortunately my Toyota Corolla got totaled in a recent crash. I go back and forth between Honda…read moreand Toyota due to their reliability. I bought a CR-V years ago from this location and I got 190k out of her before she retired. I had hoped, prayed this wouldn't be a lengthy, horrible process. Actually it was not!! Started glancing at cars on lot, knew I wanted a suv. A lady named Melissa was the only sales rep who came out and greeted me. We went over what I wanted, needed...she found a car just for me...a black HRV with a moonroof(A MUST!!!!!!!). The transaction was smooth, seamless. Numbers made sense. Melissa was professional but also gave a friendly vibe. They totally gutted the place since the last time I was here in 2020. Very nice!!!! Thanks Melissa and Community Honda.

I had an alignment done at Honda of Orland Park and unfortunately had a poor experience…read more I paid for an alignment on Saturday, but the car still felt off immediately afterward. Since the dealership was closed Sunday and I needed it fixed, I went to Firestone Complete Auto Care for a second opinion. They confirmed the alignment was still out of spec and I had to pay again to correct it. I was not provided a before-and-after alignment report at the time of service. When I followed up, I was told everything was "within spec," but no documentation was initially provided and my second alignment report was dismissed. I ended up paying twice for the same service within 24 hours, which shouldn't happen with a properly completed alignment. I'm hoping management can review this and help resolve it fairly.

I recently purchased a 2022 Nissan Sentra SV, and received excellent service from Enterprise Car…read moreSales in Orland Hills, IL. My consultant was Patrick Coleman, and the Area Car Sales Manager was Mahesh Varad. Both gentlemen really went the extra mile in assisting me in this purchase. The dealership is on 159th Street and closer to LaGrange Road than to Harlem Avenue. They are on the south side of the street and have two entrances/exits into and out of the dealership. I believe it may have been a former Hertz dealership but I cannot confirm this. Enterprise Car Sales is recommended.

I just bought 2023 Hyundai Santa Fe. I can back to Enterprise Sales because I went to the one on…read moreWestern on the Northside there for my 2018 Rogue wasn't going in there for this vehicle was met with Vince who I say was very nice then the General Manager Mahesh introduced himself which I was surprised & overwhelmed at 1st. I wasn't sure I wanted to go with a Hyundai. I was sad & felt rushed into needing a car seeing that they knew were were in an accident of no fault of ours. I needed to think if this was my only option & of course I didn't want another car payment seeing that I was almost done with the Rogue. Well I was disappointed a couple weeks later that we just noticed & they did not disclose that the back window was replaced. We noticed glass broken on the inside of the back where the door closes. We checked the window the back lights & nothing broke. You can hear the glass as we open & close the back still inside. I called talked to the manager again expressing my upset. I understand that they only are concerned with motor & transmission. That is difficult not to miss though. Sad thing is I noticed the front windshield had a crack in it while there before the buying & manager was like oh go show her as I was reading the carfax report.vThey apparently filled that in. The manager was then he was like oh that is all cosmetic & to put my ipass in that area. Mind you it was down a bit from where that would go. I felt as if this was a brush off. I contacted them today & talk to the manager so hopefully this week i can get it cleaned out & vacuumed. I would have stopped in today but having PTSD from the other accident & didn't hear back right away I wanted to go home. Pictures coming.

Sales experience review: I've lease several VWs from different dealerships but when my wife's car…read morewas totaled and she express interest in a new Tiguan, I began shopping prices online. Volkswagen of Orland Park was the only dealership with pricing transparency. We were very pleased with the deal and our overall buying experience was great. Gleb and Matt made the deal smooth and painless. My wife was more than joyful of the purchase of her new Tiguan........One of the best car buying experences ever........Thanks

Don't bring your car here, they will hold it overnight for a 1hr service and charge $219 for a…read morerecall check they sent you in the mail... scam supreme. Sent straight to voicemail... at 11:30am... ETA's don't exist... terrible communication skills- like talking to a automated human cyborg... dry- emotionless and I feel stupid just for following directions on a recall flyer for airbag lights that were on. So much for trust in car dealers... VW - or VWazi's... mail fraud by inspection... down $219 for trusting corporate thugs.

After doing our research on brands and test driving several options, we kept coming back to the…read moreLexus reputation for quality and the comfort of the car we test drove. Our sales person, Marek was very knowledgeable, patient, and honest. It was a good experience and we love the new ride.

tried to ROB me and I mean ROB me a job that doesn't even cost 2k they tried to charge me 9…read morethousand dollars do not go to this stealership for service.

I did not purchase my vehicle at this location but I do take it here for service since it's close…read moreto work and I can drop it off. This is my second visit here: two were for oil changes and one was for front brake pads and rotors. So far my experiences have been very positive. Every visit my vehicle has been washed and vacuumed for free which is a very nice touch. Typically women are given the run around at most auto places but here the prices have been very consistent to what is advertised when I made an appointment through the myCadillac app. The labor fees are what I have been expecting as well so no real issues there. Thank you for being friendly and to the point when it comes to estimated times of services. I usually have been in and out as told so I know how to plan my day around it. I will continue to come here for service and I hope the trend of great customer service will continue.

I bought a 2022 Blazer we set a price with the salesman when I went into financing. I didn't pay…read moreattention to the numbers and they jacked it up $5000 and would not do nothing about it because I signed the paper so be careful.