# Service Thoroughness. Had to come back twice, TWO times for issues that with a little effort could have been fixed one time. #2 Integrity. Service 'experts' lied to my face about potential warranty impacts to upgrading springs. (The originals bottom out with two kids in the back seat!). #3 Quality. Never had to replace tires, brakes, wheel bearings, TPMS sensor, and wipers within 30,000 miles on any other new non Subaru vehicle I owned. Even the express service advisor commented 'that's Subaru for you'. read more

This review is not based on a true story; indeed this is my personal story. I plan to let International Auto in Orland Park be my auto dealership for life. Why, you may ask? Several years ago, I came into International Auto, which was located, not too far from the Comcast call center in which I worked. I told the manager that when I but my next car, I plan to purchase from that dealership. At the time, I was driving a 2008 Hyundai Santa fe, that had served me well. Unfortunately, when the Hyundai reached over 210,000 miles, it started to give me major problems, which resulted in major repair bills. Literally, I paid over $7000.00 in repair cost in less than a year. I feel that the auto mechanic, took the fact that since I knew very little about cars, as a crafty excuse to charge me exorbitant amounts of money to do the repair work. I had desperately been holding off purchasing another car because I felt that I could not afford another car note. I decided to go into International auto and look around the showroom floor. Previously, I talked to Tony Griffith, the finance manager, and I told him, that my next car would be purchased right here. Tony, introduced me to Andrew Garfias, a sales consultant. Thanks to their combined effort, I left the dealership with my dream car. It is a 2019 Suburu Ascent, which rides incredibly smooth and has so many wonderful amenities, I'm surprised that the car can't cook me breakfast. That's an exaggeration, of course. I drove the car off the lot without paying any money down. Everyone who has ever purchased a car, either new or used has a story, be it positive or negative. To date, my experience has been an overwhelmingly positive one. Andrew recently called me to see how I liked the car. That made me fell that I meant more to him than simply a sales commission. When you visit International Auto, ask for either Tony or Andrew and tell that David C gave them both two thumbs up and his smile of approval. read more

This review is for the Volvo Service section of International Autos. I did not buy my Volo from this dealership so ***as stated above this will only be a review of the Volvo Service section of International Autos!*** I have been coming to the Volvo Service section of IA for about a year right before the quarantine when I bought my Volvo form a used car dealership. The service dept is always booked so be sure to schedule required maintenance regularly and be on time. Sometimes it feels like a first come first serve intake because of the waiting time, so try to get the earliest appointment you can! Every time I've come to get service done a service rep has come out immediately to get the car info and start my maintenance or repair service. They have the cleanest waiting rooms and free coffee and snacks, they are not gluten free snacks and there is no fresh fruit, but they have snacks! Free internet and outlets for when you need to get work done. The bathrooms are clean and well stocked there's also a hook on the ladies room door for your purse. (Run-on sentence ALERT!) They do good work, and they are warrantied, so if something happens to your vehicle and they are the last repair shop to touch your vehicle, you can take it back to them. Not so with other repair shops who will try anything to get out of repairing any damage they cause. Be ready to get your wallet out, because for this type of service your going to have to pay, and sometimes thru the NOSE! read more

International Auto Group - The waiting area - Car Dealers Near Me - Orland Park, Illinois

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International Auto Range Rover is unethical and lacks integrity. Bought a Volvo from them and have had 11 Audi's, Range Rovers and Volvo's serviced at their dealerships. I buy either certified used or active warrantied vehicles and have done so most of my life (most at other dealers). The latest and last one was a RR Sport with less than 15,000 miles and 2 yrs of warranty remaining. My Story: 4 months out of warranty and at 39,000 miles (1st note about it started at 33,000 miles (within warranty)). I was experiencing a transmission issue that was diagnosed over and over again incorrectly. They had to have the check engine light stay illuminated for them to get the exact "code". Through that inconvenience, they did not store the "code" after I drove it in while the check engine light was on......another words, 'they only cleared the code and nothing else'. Regardless, the comment came back, "could be the timing belt as we have had quite a few issues with those". 39,000 miles (in/ out); 41,000 (in/out); 43,000 (in/ out); 44,000 miles - stranded with what was later diagnosed as a blown engine! After 6 weeks of it sitting in the back lot and me threatening them to diagnose it, they combed through all service records and conveniently did not find one which explained why the engine went "bad". "If I did not miss that 12,000 mi oil change, it could have been saved." Oops!! Except...., I went home and found the record in my files that showed I did not skip that oil change. After that discovery, they were "able to locate" that same record and per their service writer Steven, "it must have been lost in the system as they switched over to a new software". Comical! Eventual outcome: past warranty and did not buy the truck from them. "Wait a second, I bought it down the block at a very reputable Mercedes Benz Dealer and proved all the necessary maintenance scheduled services. You folks have serviced 11 cars from me through the 18 years I have been a customer. And, I proved I had the truck in here prior to the 3 yr, 36,000-mile limit". 'Sorry, $36,226.54 for a new engine via Service Manager (Jim Hochberg). The RR Centre Manager (Ollie Townsend) was denied backing from Regional Dealer Support/ RR Director'. Outcome: I ended up getting it repaired for $4,000. and another $1,000. to re-affirm everything was okay.... This is the last time I deal with anything International Auto touches. I feel bad for the folks who think they have a partnered dealership which would stand by them when a challenge is presented. In my case, this happened 1 time in 18 years. My guess is that I have paid their service departments over $100,000. throughout the 18 years of being my 'go-to' service dealerships. The one time that my back was against the wall: "sorry, we feel terrible". Marriages last because of getting through tough times together. I strongly suggest you start your partnership with a different company before a messy divorce has to ensue. read more

Spark plugs Ignition coils Here is the story. I bought a car on October 31st 2019 and when I bought the the sales person Matthew was super nice and awesome I bought a 2013 Hyundai volester turbo. I payed 5,000 down and When I brought the vehicle I didn't buy any insurance cause that isn't what I afford but I read the contract I was signing and it stated that there is a warranty for the vehicle for power train for I believe 90 days. Here is the start. Not even a week later about 5 days only 3 business days on Monday November 4th 2019 my check engine light came on and knowing person that work on dealerships they should check these things but I was extremely angry. My engine had a misfire in the 2nd and 4th cylinders and I check the codes as well as brought it in and the car only had about 46,000 miles and it was the spark plugs and the ignition coils are bad. The spark plugs help power the car and it misfires and I don't want it to damage the engine any further. I take it in the shop and I tell them I just brought the car and the check engine light came on and literally I show them and read them the contract and they said the spark plugs and coils are not covered under the power train even though it gives power towards the engine and helps it run. I just brought this car not even a week and the check singling light comes on which they should of checked the plugs to see if everything f was good and passed emissions they say they were gonna charge me $900 just for the plugs and coils and I haven't even had the car a week it's like it was a joke I've already put so much money down and they expect me to fix something that isn't even my fault. I refuse and I have the receipts for everything and I brought my plugs which was $30 and the coils. Which was $123 we put the plugs in my car because we got them from autozone but we didn't put the coils in because I had to order them cause they were cheaper online I don't get them till Tuesday. It was ridiculous and keep in mind when I called to ask for help they said I have to talk to Hyundai even though I got it at Volvo and then they said I gotta talk to the advisor and the advisor said I have to talk to the sales guy why would I have to talk to him if I need service. I have the bad plugs but they were fried completely burnt all 4 I checked the filter system and it was filthy and I had to put a new one in there because if I kept This in the car it would cause more problems with my engine. It just hurts having a car I love have an engine light go on not even a week after buying it and saying oh we aren't gonna do anything to it. These things are the things they should check cause if I didn't it would cause more issues and more money. YOU ARE SUPPOSE TO CHECK THESE THINGS BEFORE A CAR LEAVES A LOT IM NOT STUPID I KNOW PEOPLE THAT WORK AT DEALERSHIPS read more

International Auto Group - Car Dealers Near Me - Orland Park, Illinois

This review is specifically about the Kia dealership which is a part of the International Group. I visited a couple of times during the past few days to test drive several different SUVs. Here are my thoughts: First, they really have some sharp looking cars there! Second, we had a very nice salesperson, Pearl Ashby-Maxberry. Pearl is British and has quite the sense of humor. She tells us that she has been selling cars for a whole 86 days. Maybe because of that she still has a very low key approach. Pearl had no problem lining up different SUVs for us to test drive. She was also a lot of fun taking our photos with the Hamsters! Third, the finance guy, Matt, was very pleasant and seemed to be a straight-shooter. Finishing up the sale was not a big deal. Yeah! I have only had my Kia Sorrento SX for a day so far - but so far I sure do love the way it rides and all the cool features!!! Posting some fun photos! read more

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Terrible service department, can't do anything right, takes way too long and very high price. They are always trying to upset you on more things not needed. Will never go back read more

If I could give zero stars I would. Recently moved so was willing to try new volvo service...made an appointment on Thursday for Saturday service. When I get there, there's no one around. When I flag down a salesperson who I clearly inconvenienced, because I guess they're too busy, they get a service rep who basically says they are closed and "not sure if they can squeeze me in." I guess I wasn't on the phone with an actual service rep on Thursday, and a parts rep too, and I guess I didn't actually make an appointment, and I guess they don't care that I've now wasted a few hours on the phone and traveling to and from their dealership. Disorganized and terrible service all the way around, and I still need new headlights; thanks for absolutely NOTHING. I guess I'll be going back to the other dealership because at least I can count on them even though it's more out of my way in oak park!!!!!!! read more

The way car buying should be! Uncontestedly the best dealership experience I have ever had Had been looking for a car for a while and was having issues with the dealership of Winnetka when I decided to give a try to the one of Orland Park Got in and in hour was all set with the best experience ever Paul, the finance manager who was in sales manager for that day was outstanding and so was Wendy who even drove the car to my residence that night so that I could get it on time for xmas (not to mention helped find a red bow at Michael's) They deserve the best rating ever for a no haggling, customer friendly, and honest dealership experience the way it should be but so often is not Congrats!!!!!!! x 10 read more

Al Pierce my purchase was made possible because of your knowledge of the subject cars; the high level of professionalism and service you provided me; your integrity; and the high reputation of your dealership. Whereas you are indeed a good salesman, this letter serves to confirm that you have earned my trust and my loyalty. I feel certain that I will be purchasing many fine cars from you in the future. Thank you so much. read more