Cancel

    Open app

    Search

    Rizza Cadillac

    2.7 (158 reviews)
    Open 9:00 am - 9:00 pm

    Services - Rizza Cadillac

    Auto brake repair

    Auto engine repair

    Rizza Cadillac Photos

    You might also consider

    Recommended Reviews - Rizza Cadillac

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Two months later, the backup camera this dealership took from my vehicle has yet to be replaced.
    Franco G.

    If you are considering purchasing a vehicle at Rizza Cadillac, or having your Cadillac vehicle serviced there for that matter, please read this review. You will think again. After being hit with a surprise $1,995 prep fee, I purchased my rare manual transmission 2018 Cadillac ATS. The vehicle had been sold with bald tires, but I was promised at the time of sale I would be given new Bridgestone tires- this was accompanied by the 'We Owe'. I was also only given one key fob, in which Carlos promised me a spare. The vehicle also had no front plate bracket when I had picked it up, and no one available to install it. As soon as I had gotten the vehicle home, electrical problems came up. I also observed the oil filter on the vehicle did not appear to have been changed, the wiper blades were streaking, and the cabin filter was very dirty. These are the basics of any used car inspection! I notified Carlos right away about a defective OnStar system and backup camera which I had come across. After a few weeks had gone by, I was finally told the tires were in. The dealership didn't put on the new Bridgestone tires as promised. Instead, they installed used tires that had numerous patches and plugs- there is no denying they had been used. Bait-and-switch. The new key fob was programmed improperly- the memory seats did not operate, so I had to go and have the key fob reprogrammed elsewhere. The biggest concern I had was with the backup camera. Instead of ordering a new backup camera, the most logical resolution for the issue, the dealership bought one from a junkyard. The issue is, the junkyard one came from a different ATS, one that was not compatible with the vehicle. When they called to ask me to come and pick up the vehicle, I instantly noticed the backup camera video feed on the radio was pointing right at the ground. Did the technician not think to verify their work post-replacement? At this point, frustrated, I spoke with Josh Jansky, the Used Car Director, about the situation. I expressed that I just wanted a new replacement backup camera from GM. When ordering the camera from GM, it comes complete with the bezel for the trunk button and camera. Josh shipped me out a replacement backup camera about a week later, but extremely dishonest and disappointingly, I received a lesser, aftermarket backup camera that also did not work. When I checked the bezel that was on the vehicle with another dealership's parts department, they confirmed that the bezel from the junkyard that the dealership put on did not match the one for the vehicle. I called Josh right away, figuring I could just get my original, correct bezel back for the vehicle, have the camera itself swapped out, and be done. To my surprise, Josh ignored all of my calls. My texts to the salesman Carlos also went without response. After a few days of unreturned calls, I reported this incident to General Motors directly. The following day after reporting the incident to General Motors, I received a call from Scott asking about what happened. I told him repeatedly that my rearview camera bezel was swapped out while in service for the wrong one. Scott told me that Josh believed he had sent me back my original bezel, which given the wrong part number on the one I got back, was not true. Scott then told me he wasn't sure what to do, bizarre considering simply replacing the $200 part they lost while my vehicle was in their service department would have certainly boosted (or kept me from leaving) my review, but I haven't heard back from Scott or anyone for that matter in a week. At this point, I am left with a vehicle that has packing tape securing the cutout in the trunk where the bezel that this dealership took from my vehicle goes, and inside of my trunk is still torn apart over two months after purchase.

    The truck
    Kalvin K.

    Tried to purchase a truck today. I was paying cash. Truck is listed for 30,900. I'm pre-approved with my credit union. I did my homework as always and if I decided to pay the asking price (who pays that?) the total would be $33,500 as in the screenshot. I offered 33k OTD these people came back with $36500??? In what world. There is a hidden service inspection fee of $1995. I told them I'm not paying this. BEWARE OF THE $2000 fee. Even still the math doesn't add up. They refused to come down on the price. Told me this is the price with the trade in. What are we even talking about. Told them $33000 out the door with ttl or I am leaving. They came back with the best offer of $34650. I left. This truck has been on the lot for 2.5 months. They lost a sale being greedy. I would stay away.

    Alesha W.

    I did not purchase my vehicle at this location but I do take it here for service since it's close to work and I can drop it off. This is my second visit here: two were for oil changes and one was for front brake pads and rotors. So far my experiences have been very positive. Every visit my vehicle has been washed and vacuumed for free which is a very nice touch. Typically women are given the run around at most auto places but here the prices have been very consistent to what is advertised when I made an appointment through the myCadillac app. The labor fees are what I have been expecting as well so no real issues there. Thank you for being friendly and to the point when it comes to estimated times of services. I usually have been in and out as told so I know how to plan my day around it. I will continue to come here for service and I hope the trend of great customer service will continue.

    Service date
    Christie V.

    Beware The services technicians are horrible. My vehicle been in the shop since November of last year every single month sometimes twice a month I asked to speak to Tony Rizza. He's a really decent guy. He's the owner. He would not return my call this last visit the end of June they finally gave me a decent car to drivewanted to charge me over $2000 for the repairs gave me $250 off the vehicle because vehicle constantly be in the shop. Also Mr. Rizza threatened to call the police and report the rental vehicle stolen and I've been inconvenience every single month of this year. The horrible Service jobs. I been receiving countless time. I have spoke to Mr. Tony Rizza on many occasions. I cannot believe that he would even consider calling his vehicles stolen knowing that I run a BlackCar Service and every time my car down I lose money but I guess that's fine but he have his vehicle back. I had to pay $1800 to get my vehicle back. 400.00 in parts and the rest was labor fees. I found a government program, that would assist me with getting the repairs done on my car because of my disabled son and they refused to fill out the paperwork to become a vendor to get paid. I was left holding the bag they had just had my vehicle two weeks prior left several messages for Becky and the service manager and no return call back. I received a check in 2022 under the Illinois lemon law. Tony Rizza sold me lemon, and threatened me to turn it in rental stolen. I was told he was very disrespectful about the situation. The rental that the dealership brought to my front door. The owner sent message he was call vehicle in stolen. I will never return to that dealership again in my life. Thank you Rizza Cadillac for the total nightmare with my very first Cadillac purchase was a lemon.

    See all

    26 days ago

    Business owner information

    Photo of Juan R.

    Juan R.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    21 days ago

    Business owner information

    Photo of Juan R.

    Juan R.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Eric J.
    187
    313
    1054

    10 months ago

    Business owner information

    Photo of Juan R.

    Juan R.

    Helpful 4
    Thanks 0
    Love this 1
    Oh no 4

    7 months ago

    Business owner information

    Photo of Juan R.

    Juan R.

    Helpful 1
    Thanks 1
    Love this 1
    Oh no 1

    3 months ago

    Business owner information

    Photo of Juan R.

    Juan R.

    Helpful 1
    Thanks 1
    Love this 1
    Oh no 0

    5 months ago

    Business owner information

    Photo of Juan R.

    Juan R.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Business owner information

    Photo of Juan R.

    Juan R.

    Our team has acknowledged this review.

    Helpful 1
    Thanks 1
    Love this 0
    Oh no 1

    1 year ago

    Business owner information

    Photo of Juan R.

    Juan R.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 1

    11 months ago

    Business owner information

    Photo of Juan R.

    Juan R.

    Helpful 1
    Thanks 1
    Love this 0
    Oh no 2

    1 year ago

    Business owner information

    Photo of Juan R.

    Juan R.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1
    Photo of X Chris S.
    99
    106
    126

    1 year ago

    Business owner information

    Photo of Juan R.

    Juan R.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 1

    1 year ago

    Business owner information

    Photo of Juan R.

    Juan R.

    Helpful 1
    Thanks 1
    Love this 0
    Oh no 2

    4 years ago

    Business owner information

    Photo of Juan R.

    Juan R.

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 1

    1 year ago

    Business owner information

    Photo of Juan R.

    Juan R.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    2 years ago

    Business owner information

    Photo of Juan R.

    Juan R.

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 1

    1 year ago

    Business owner information

    Photo of Juan R.

    Juan R.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    1 year ago

    Business owner information

    Photo of Juan R.

    Juan R.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    1 year ago

    Business owner information

    Photo of Juan R.

    Juan R.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1
    Photo of Heidi J.
    12
    20
    12

    5 years ago

    Business owner information

    Photo of Juan R.

    Juan R.

    Helpful 8
    Thanks 0
    Love this 9
    Oh no 1

    2 years ago

    Business owner information

    Photo of Juan R.

    Juan R.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 1

    2 years ago

    Business owner information

    Photo of Juan R.

    Juan R.

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 1

    2 years ago

    Business owner information

    Photo of Juan R.

    Juan R.

    Helpful 2
    Thanks 2
    Love this 1
    Oh no 1

    2 years ago

    Business owner information

    Photo of Juan R.

    Juan R.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Juan R.

    Juan R.

    Helpful 2
    Thanks 0
    Love this 2
    Oh no 0

    2 years ago

    Business owner information

    Photo of Juan R.

    Juan R.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Juan R.

    Juan R.

    Helpful 1
    Thanks 1
    Love this 0
    Oh no 0

    7 years ago

    Business owner information

    Photo of Juan R.

    Juan R.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Jack K.
    4
    36
    16

    6 years ago

    Business owner information

    Photo of Juan R.

    Juan R.

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Business owner information

    Photo of Juan R.

    Juan R.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Business owner information

    Photo of Juan R.

    Juan R.

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Juan R.

    Juan R.

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    3 years ago

    Business owner information

    Photo of Juan R.

    Juan R.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Juan R.

    Juan R.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Juan R.

    Juan R.

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    5 years ago

    Business owner information

    Photo of Juan R.

    Juan R.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    6 years ago

    Business owner information

    Photo of Juan R.

    Juan R.

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Business owner information

    Photo of Juan R.

    Juan R.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Jason H.
    119
    42
    41

    8 years ago

    Business owner information

    Photo of Juan R.

    Juan R.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Business owner information

    Photo of Juan R.

    Juan R.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Business owner information

    Photo of Juan R.

    Juan R.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Page 1 of 4

    Ask the Community - Rizza Cadillac

    Review Highlights - Rizza Cadillac

    Managers,, Jim Allegretti & Nick Richko, are the best in the business: Fair, helpful and straightforward.

    Mentioned in 13 reviews

    Read more highlights

    You might also consider

    Bettenhausen Chrysler Dodge Jeep RAM

    Bettenhausen Chrysler Dodge Jeep RAM

    2.8
    (153 reviews)

    I have my Jeeps serviced here ever since it opened in Tinley Park. Service was good until a few…read moreyears ago. There is a lack of communication between the staff and customer, calls for updates on service don't get returned, repairs aren't inspected by management after mechanic completes the repair. I found my battery cover in the back seat. The engine cover was missing. Apparently the mechanic locked it up in the shop. I am going to have my Jeep serviced at Brach's Auto Center, a family owned repair shop where the repairs are inspected from upper management after completion.

    I had my vehicle towed to this dealership for service, but unfortunately the experience was…read morefrustrating due to the lack of communication and the extended wait time. My car sat at the dealership for over a week and a half without being looked at or diagnosed. I understand that service departments can be very busy and that vehicles brought in by tow may take additional time to be seen. However, after waiting that long with no progress, I called to have my vehicle towed to another dealership. When I spoke with the service manager to arrange the tow, I was then told that my vehicle would be looked at that same day. Unfortunately, that was very different from what I had been told previously and only came up once I decided to move my vehicle elsewhere. Better communication and more realistic expectations for turnaround times--especially for towed vehicles--would greatly improve the customer experience.

    Enterprise Car Sales

    Enterprise Car Sales

    3.8
    (17 reviews)

    I recently purchased a 2022 Nissan Sentra SV, and received excellent service from Enterprise Car…read moreSales in Orland Hills, IL. My consultant was Patrick Coleman, and the Area Car Sales Manager was Mahesh Varad. Both gentlemen really went the extra mile in assisting me in this purchase. The dealership is on 159th Street and closer to LaGrange Road than to Harlem Avenue. They are on the south side of the street and have two entrances/exits into and out of the dealership. I believe it may have been a former Hertz dealership but I cannot confirm this. Enterprise Car Sales is recommended.

    I just bought 2023 Hyundai Santa Fe. I can back to Enterprise Sales because I went to the one on…read moreWestern on the Northside there for my 2018 Rogue wasn't going in there for this vehicle was met with Vince who I say was very nice then the General Manager Mahesh introduced himself which I was surprised & overwhelmed at 1st. I wasn't sure I wanted to go with a Hyundai. I was sad & felt rushed into needing a car seeing that they knew were were in an accident of no fault of ours. I needed to think if this was my only option & of course I didn't want another car payment seeing that I was almost done with the Rogue. Well I was disappointed a couple weeks later that we just noticed & they did not disclose that the back window was replaced. We noticed glass broken on the inside of the back where the door closes. We checked the window the back lights & nothing broke. You can hear the glass as we open & close the back still inside. I called talked to the manager again expressing my upset. I understand that they only are concerned with motor & transmission. That is difficult not to miss though. Sad thing is I noticed the front windshield had a crack in it while there before the buying & manager was like oh go show her as I was reading the carfax report.vThey apparently filled that in. The manager was then he was like oh that is all cosmetic & to put my ipass in that area. Mind you it was down a bit from where that would go. I felt as if this was a brush off. I contacted them today & talk to the manager so hopefully this week i can get it cleaned out & vacuumed. I would have stopped in today but having PTSD from the other accident & didn't hear back right away I wanted to go home. Pictures coming.

    Lexus of Orland

    Lexus of Orland

    2.4
    (148 reviews)

    My husband and I went to Lexus Orland to look at vehicles. He had a car that was, to put it…read morelightly, ready to fall apart. While we expected just to look, we spoke with some wildly wonderful people and wound up buying a great car. We also had our two year old son with us, which could have possibly been a bother, but every single employee was kind, generous, and understanding. We worked diligently with Mike and John who were exceptional, but everyone was so helpful. I always expect professionalism, but these people were absolutely fantastic and I would highly recommend their team to help with your next purchase. Thanks, everyone!

    2013 Lexus RX350 brought in to dealer to diagnose & fix ABS malfunction warning light…read more I would like to start out by saying Efren is a great service POC in the service department, he is honest, fair and straight forward. I would recommend him as your service POC if you need to go to the dealership. Since we have an older Lexus, we typically have maintenance performed with a trusted local mechanic but he went as far as he could & recommended we go to the dealer to handle it. After we get it to the dealer, the initial diagnosis did not fix the problem but cost $1100 ($408 part + $700 labor). 2-1/2 weeks later car is ready and we have the initial diagnosis/fix down to $600 so I asked to speak to the service manager, about bringing the cost down to $408(cost of part) or lower. I felt it was unfair to pay for something that didn't fix the problem, but was willing to pay for the part since it was already on the car. Plus, after that repair was done, we updated our mechanic & found out he had explored the possibility of the same part needing replacement prior to referring us to the dealer but when he inspected it there was nothing wrong with it. He also had pictures of it to show me that nothing was wrong with it. So I speak to Joe, the service manager about the final bill but he felt he had already handled it by splitting the labor with us. He spoke very condescending to me, probably because I started the call with asking exactly how the repair that fixed the problem was done because our mechanic asked me this (ended up being a break in the wire). I never got around to even explaining that to him because he was so defensive on the call and patted himself on the back several times because he knocked off some of the labor cost and fixed problems for free that the mechanic caused during the wire diagnosis & repair-according to him he did us the favor because the car has 150k miles on it & problems were probably already existent but just hadn't presented themselves yet. At the end of the call he told me that our call would've gone another direction if it wasn't Friday, but he didn't want to get ugly on a Friday! I sincerely hope you never need to escalate an issue at this dealership to Joe, the service manager because he will not be reasonableabout it. His customer service and the way he handled my situation was very unprofessional. My total bill ended up being over $1400 and the repair that actually fixed the car was $750. I feel this is wrong but since Joe, the service manager disagreed we were left with paying for his crews initial misdiagnosis because that's what his maintenance guy thought it was. It's also important to note that if Joe had come down $200 and had not represented the dealership this way, this could have been a five star review.

    Rizza Cadillac - car_dealers - Updated August 2026

    Loading...
    Loading...
    Loading...