First let me start off by saying I have had some fantastic haircuts here. Olivia is amazing and highly recommend her to anyone.
Now the not so great...
This salon has canceled my appointments last minute or moved me to another stylist who was not the same level of experience as my original appointment. Things happen, I get it. There is obviously no compensation for being cancelled on, but they make a point of sending a lot of texts saying you will be charged for not giving them enough notice.
Anyway, as a result of one of the latest last minute cancellation calls I received, my first issue began. I had no choice but to go to the next available stylist that day because I didn't have time to book an appointment at another salon. The stylist was not the same level as the stylist that I normally see, and upon arrival I found out that I was moved to a third stylist as the original replacement also called out last minute. Since I was just getting a haircut, I decided to just go with it and hope for the best. The stylist I was placed with not only seemed agitated that I had brought pictures to help describe what I wanted my hair to look like, but then argued with me that what I was asking for was not what was shown in the picture and also assumed that the photo was of a well-known celebrity when it wasn't. Not that that should've mattered, but it was odd that they brought up a specific person that wasn't in the photo I showed them.
Ultimately, I had asked for more of my hair to be trimmed than the stylist actually ended up trimming off because I stated that I wanted to have a little more time in-between maintenance. I ended up having to come back to have a "adjustment" and rather than them fixing the issue, they charged me for an additional service.
This obviously should've been my last time going to the salon, but I had previously had very good experiences here so I decided to give them one more chance.
I had been growing out my hair for quite a while, and it was very healthy. I booked an appointment for partial highlights and explained to the stylist that I wanted a very natural sun-kissed look with minimal damage. The salon also had notes on file of what I had discussed with my previous stylist, and I had expressed my concern as far as damaging my hair with products. I was assured that they were able to add lighter highlights without damaging the integrity of my hair overall.
Upon arriving to my appointment, the stylist immediately said that I needed to change my service to a $300 service and that she would no longer have time to complete my full service that day. I explained that I had a very important work meeting coming up and my main priority was to get my hair cut so that I was able to feel confident and look presentable for this meeting. I was pressured into staying to have the color service done despite explaining that my priority was to get the cut and was assured that I could come back to have the haircut another day. I stated I would have preferred to come back for the color as the priority was the cut. This would have also given more time to make sure we were on the same page for the color.
I realize now that I should've got up and left immediately, but once again decided to continue with the service. Prior to beginning, I stated multiple times that the reason I had asked for partial highlights was because I did not want every strand to receive bleach. I only wanted the top layer to be colored and I wanted minimal damage.
The stylist spent several hours with me, despite indicating that I had limited time and needed to get back to work following the appointment. All good had I gotten what I asked and paid for. Quality work does take time.
When it came time to rinse out the product, my hair was extremely tangled and they forcefully brushed through my hair and I could hear it breaking as they were trying to detangle it. The stylist even stated they were "trying to hurry to detangle so they could add toner". Undoubtedly because they were in a rush as it was getting very late in the day.
I ultimately left with the entire lower half of my hair extremely bleached and very brittle due to the amount of product that was used, and the amount oftime that the product was left on my hair; combined with the forceful detangling process. It doesn't look natural at all -- the toner left it very yellow. When I arrived at the salon, I had more than enough healthy dark hair to create contrast with the lighter highlights and will now have to spend several hundred dollars to fix this issue and wait a year or more for it to grow out again.
The worst part of the experience was that the stylist did not cut the hair prior to using the product on it which I requested multiple times. They ended up charging me and reminding me that there was a charge for every ounce of the product that would be used as to avoid waste. Had my hair been cut first as requested, I wouldn't have wasted $$. read more