Great service and excellent results. Had them Install a new…read morecustom exhaust and it sounded awesome

This has to be the best place to get your car work done in PA…read more They are a solid shop and stay within the estimate when working on your car. They called me and said that it would be a little over a grand in work. I thought it would end up being more after the work, but it ended up being exactly on the dollar. They know exactly what they are doing and take the best car of your car. I have an older truck and parts are hard to find, and they got them all at the best prices I've seen!! Pilgrims is my new shop for everything!!

Years of trusted work. Today I had to make a decision on whether to sink another 1k into a 28 year…read moreold car that I and with some help here maintained. Tom understands my decision to move on and replace the Malibu. Thanks for being there.

Service is amazing! Wanted to make an appt and they offered to do it that same day and had it back…read moreby 4:00!

awesome place to get your windshield replaced. It is my go to place for auto glass repair and…read morereplacement. They work with your insurance company and they get your replacement window in quickly. And with onsite capabilities they can replace or fix your windshield where ever you are. Work or home. The employees are courteous and professional. When they are done they leave your vehicle clean. You won't even know you just had your windshield replaced.

This place was great to get my windshield replaced. They worked with my insurance and scheduled an…read moreappointment to replace it at my house.

Went here for bumper repair. Price was better than another shop. It was ready in 4 days. Paint…read morematch is perfect.

WORST CUSTOMER SERVICE EVER- you know how when you go to management classes, you always are asked…read moreto tell a time you received poor customer service? Well, this will probably be my go to story forever. When I stopped by to sign the paperwork to authorize west york collision to do the work on my vehicle after it was involved in the accident, I was told it should be ready to pick up in three weeks. Over two months later when I arrived to pick up my car, the manager- Brad Pritz came out to the entryway and asked me if I had brought my license plate with me. (also. when they called to tell me my car was ready to be picked up, they did not tell me my license plate was missing and I took off work early to pick up my car) I asked him why he was under the impression that I had the license plate and he told me when my car arrived, it did not have a license plate. I pointed out my car had been towed directly there from the place it broke down so it did, indeed, have a license plate on when it arrived. He told me I was wrong (btw, I was not wrong- the car was towed directly to their shop from the streets) and he didn't like my attitude and he was trying to help. I was walking out of the building to call my insurance company and tell them my license plate was lost . As I was walking out, he asked me if I wanted him to write my license plate number on a piece of paper. I stopped in the doorway to answer him and he told me to close the door. Now, it might be childish but I do like when people use their manners. Close the door, please. I continued to walk out at that point because he was horrible and I'll admit, after two months of going back and forth and back and forth with the insurance company and the rental car company (who I adored btw- I highly recommend Enterprise on S. Queen St) and the "service partner" (aka Toyota of York), I was frustrated and exhausted and needed to walk away to calm myself down. He followed me out and asked if I wanted his help or not (by writing my license plate number on a piece of paper NOT trying to help me find my missing license plate)... I called my insurance company trying to find out what I could do at that point. I went back in and he once again told me I had an attitude from the time I walked in and then proceeded to tell me if I was in customer service I must be terrible at my job because I had a bad attitude. He blamed me, toyota of york, the salvage yard. Everyone but them- he refused to take any responsibility for anything- not the delay in getting my car back (after all, he had to get the parts), not the missing license plate (he told me in 30 years he's never lost a plate), none of it was his fault. At this point he said "just pay your deductible and shoo"... also. I tried to pay my deductible and the computer Christa was at wasn't set up to accept tap... Now, once he told me to "Shoo" I told him to F off. My bad for losing my cool but this man is a legend at gaslighting and had pushed all of my buttons. Apparently "Mr. I believe in Truth, Justice and the American way" (per his profile on their website) doesn't approve of ladies using "bad" words and said "nice mouth." At that point, he had me so upset I was shaking and could barely sign my name. Mr. Pritz should stick to searching for big foot and should get out of customer service because he was an absolute horror. Oh and if you are wondering, he said all of this to me after my insurance company paid them $25,000 to fix my van. One small other annoyance from my awful experience there. They call with "updates" about once a week. Updates would be great. But when you call and say "the car is with our service partner" three weeks in a row and can't provide any additional information, that's not really an update. It's 2024. I know where my car is (I have an app for that). If you're calling with updates, please have some information for me.

Pritz Auto Body did a great job repairing my wife's Jeep, and we're happy with how the repair…read moreturned out. I was disappointed, though, with the condition of the replaced parts when we got them back. They asked if we wanted the parts, and we also checked the box on their form saying we did. The parts weren't in the Jeep when we picked it up. When I called, Gary explained that he doesn't put them in vehicles because they could damage a seat or the interior, which I understand. I stopped back to get them, but they had scratches well beyond the minor damage they had when they came off the Jeep. I don't know how they were stored or handled, but it was frustrating to see them in that condition. I had hoped to keep them as spares or maybe use them as garage wall art in the meantime. We might never need the parts again, but given how expensive Jeep parts are, I liked having the option. Before the additional scratches, they appeared usable without refinishing. Now, while I'm no expert, I believe they would need to be completely refinished. The repair itself was excellent. I just wish the parts they asked us if we wanted, and that we specifically requested, had been handled with more care.

Repair front of Ram Truck. Finished on time and excellent work.............and yes it was fine and…read moreneed 85 characters

Signature Collision was recommended by my local mechanic. Jennifer, at the front desk, was so kind…read moreand helpful. John helped me with my quote, and also dealt with my insurance company. I received a quote from The General, and the quote was a joke... John resubmitted a new quote, and sent all the additional documents that my insurance company needed. The day he gave me a quote, he ordered all the parts he needed. During the 5 days it took them to fix it, they updated me through text message, and even dealt with my phone calls. I am so thankful I chose Signature Collision, and I am beyond happy to have my baby back in perfect condition. Thank you for a wonderful and easy experience.

Robert, the new GM, reached out to me and asked if he could take a look at my car. Mind you, it…read morehas been almost a year since the original work was done. He validated my concerns and agreed that the work should have been better. Bumper is now lined up, paint is corrected, and plugs put in. Car looks good. Robert gets it. He gets customer service and has pride in what comes out of his shop. I don't expect perfection, but I expect an honest effort to make things right. He did that. I would not hesitate to bring any of my cars back here for body work in the future.

Hit a deer in early December. Reviewing the shop options for an estimate (per my insurance…read morecompany), Customs Classics was the closest independent shop I could find. (Being new to the area all I had to go by was big shop or small.) Initially they told me the car would likely be ready around mid January factoring in getting parts and the holidays. While the communication was all initiated by me, once I got someone on the phone it was all pleasant and accurate. Despite my crappy insurance company (you know the one cough Jake cough) the car was done January 14th. After a cursory inspection it appears to be a first class job. The paint looks great, all the electronics is working, and I'm happy.

After getting NOWHERE and being thrown through hoops with my insurance and Safelite, I called…read moreCustoms Classics regarding my car which was broken into and the driver's side window was smashed. Within days of calling, they had it fixed right up! A big thanks to the talented hardworking guys for replacing the window and doing an excellent job at it to. It may just be a window, but the quick response and timely manner is a HUGE relief to me! Recommended 100%

This place is number one in my book! Brett and his wife and super friendly, honest and hard…read moreworking. I can't say enough great things about them. If you want an honest repair to your vehicle, drop by and see them. You won't be disappointed.

They were able to get me in immediately and fix my car within a short timeline since I was moving…read moresoon. Super friendly and great prices! They did a fantastic job on my car! It looks like I just got it off the car lot!