Creepy Nightmare w/ a Side of Assault Please. Who has to call 911 at a wellness retreat? You may have to too at YO1. See video of wellness concierge attacking me unprovoked and pics with notes. For reference, I stayed here from a Friday to Wednesday and have posted CONS & PROS. This place has enormous potential! I've NEVER written a post like this so, deep breathes...
CONS:
100% FALSE ADVERTISEMENT on website.
There is barely staff (maybe 3/4 ppl), never a manager on duty, no order, communication, or knowledge of the facility and activities at front desk or by anyone, no guests most days but when seen they were visibly unhappy, unprofessional concierge staff, zero hospitality, no yoga classes after 8am, no wellness coach/instructors/meetings, there was one maintenance man during my stay and he quit, I saw the juice bar open once during a 6 day stay, the "cafe" is either completely empty or closed, geese droppings everywhere on the grounds that just pile up, minimal security at entrance (my id or room # was never verified), most floors were pitch black and/or in disrepair, ice machine on my floor was broken so I had to use 5th floor machine in pitch black, several doors to rooms were unlocked and open to view water damage, ceilings torn down, broken glass, I had to switch rooms on day 2 (without staff aid) bc the air would not work in mine, the guest wifi is free but unsecured and very very shotty, cobwebs, dirt and geese droppings covered my balcony (I HAD to clean it to enjoy the balcony), all doors and windows are dirty, the phone in the room does not connect to any part of the hotel, only one elevator was working and at one point stopped working, it is extremely warm in the building, I was the only guest there for a few of the nights (but still heard a lot of noise at night around me), ** The ABHYANGAM massage** is explained to be gentle and relaxing; it is not- I left covered in bruises and yelped in 10/10 pain 95% most of the time (but hey, if that's your thing go for it!), they will "close" without notice, you are left to your own devices the entire time having no tours of the amenities or a staff member to greet you, booking the stay was extremely tedious and does NOT match availability online, the police officer that arrived after having to call 911 told me YO1 erases video footage all the time, the wellness concierge who attacked me was charged with harassment bc there was no blood or bruising and was *still* working there the rest of my stay, if you are in a suite there is no locking door between the personal massage room and your suite, no groundskeepers/snow removal, most signs in the building are missing letters or sitting on the floor, what theatre? What museum? (It was bare), unprofessionally dressed creepy and unhygienic staff member who I was told was a maintenance manager acted as a housekeeper at my door and made me very uncomfortable, carpets, pillows, couch stains everywhere, my suite had recessed dimmable ceiling lights and a switch but no bulbs, handles to open and close drapes were broken, food and flies behind furniture, blown speakers in the lobby, shower handle would fall off, surrounding area is a ghost town, I was told many times the owners just want money they don't care about the guests experience, an acupuncture needle was left in me and I had to pull it out myself, the owners take the massage therapists tips if you don't give it directly to your masseuse (cash only), the "living" plant wall was NOT alive nor clean, broken and dirty entry doors to building, flickering broken light in refrigerator, no housekeeping check ins, no help with luggage upon arrival or departure, I never got an apology or reparations from anyone about the concierge attack, and the pool area was over 90 degrees and no maintenance to fix it.
I never got to do yoga, I never got to swim or use hot tub (both in the same area), I never had one activity to do, and I did not feel safe.
PROS: Enormous potential, delicious food, attractive lobby, beautiful views, comfortable bed, incredible gym and activity room, easy parking, quiet, all of the massages I experienced were wonderful as well as the spa staff (much different from hotel staff), spa area is clean, was given extra time with some treatments because there were no other guests, saw lifeguard checking water levels/chemicals.
Despite the pros, I left YO1 worse off mentally and physically than when I arrived. read more