I am from Kansas City and was in town for our son's DU graduation weekend for his Masters in…read moreInternational Human Rights and Masters in Global Social Work. I was tired of the velcro coming apart in my sandals. The strap on my adjustable sandal was about 1" too long so not enough of the velcro was sticking together. I was always walking out of my sandals and had enough. I couldn't find a decent, reliable shoe repair near out home in Kansas City and came across Modern Shoe Repair in Google. The reviews there were fantastic so I decided to give them a try. They didn't disappoint. There was no hesitation by Daniel that they could be done and helped to determine the exact amount to be shortened. I brought them in on a Thursday morning and they are ready that afternoon. I'm so very glad that I brought my Taos sandals to them to adjust. No more adjusting- readjusting- walking out of my sandals!

Unbelievably rude customer service, decided to take my business elsewhere when I was basically…read moredismissed upon first walking in

Oh my goodness I am soooo happy to have discovered this spot. I took in a tote I use to travel all…read morethe time. So as you can see from the before photo, it has been used a ton over the last couple of years but I love it. Then look at the after photo- simply AMAZING WORK!!! The front buckles had the leather peeling around them but not any longer. My sister saw it and was like, "Wow amazing I think it looks better than brand new". I highly recommend this shop. Dropping off and picking up my bag they had customers sitting in the chair getting their shoes shined, I am sure to return with my winter leather boots in a couple of months when it gets cold. They do excellent work with both shoes and leather bag repair!!!

I've been on the hunt for an amazing shoe cobbler, and I can confidently say I found one…read more Armando and Armando are the best, their work truly speaks for itself. I attached a pair of my vintage Chanel flats that I had absolutely beaten to death, and they came back looking almost new. I've also purchased a Louis Vuitton bag from them and had a great experience. I've even trusted them with multiple pairs of my clients' Christian Louboutin heels to have the red soles restored. I'll admit I was skeptical at first, but Armando showed me several pairs he'd already repaired, which gave me the confidence to hand over some very expensive shoes. If you're looking for quality shoe repair or luxury handbag restoration, I can't recommend them enough.

I do not write reviews like this lightly, but my experience with JT Leather Crafter was poor enough…read morethat I feel obligated to warn others. I paid $80 for Jen to repair the handles on my bag. Within 28 days of receiving it back, the handles were already falling apart and began failing upon first use. Instead of using leather in the correct color, she used the wrong color and painted over it, which is not what one would expect from a professional repair. This was particularly upsetting because she charged me 25-50% more than the prices advertised on her website, citing increased material costs, and then proceeded to take shortcuts and use the wrong materials anyway. The issue was not limited to the quality of the work. The repair also took weeks longer than originally quoted. I was understanding about that delay because Jen said she was dealing with a personal emergency. But when the repair almost immediately began to fail, I requested a refund. She refused. Instead, she initially suggested that I drive the bag back to her home so she could attempt the repair again, which would have required over an hour of driving on my part. Since my husband and I are in the middle of a major move, this made that proposal particularly unreasonable. Only after I objected did she offer to cover shipping. By then, my confidence in her work was gone. I had no desire to send the bag back, and only agreed because I no longer had the time or energy to continue a completely unnecessary debate over an $80 repair that had already failed. What followed was an exhausting exchange in which she remained far more committed to defending her "policy" than to resolving a problem she had created. At one point in her extended messages, when I explained that I wanted a refund because having to go to the post office to send the bag back for another repair attempt would be very difficult, she responded, "I have nothing to do with your situation on moving to a different state." Later, she criticized me for not showing enough sympathy for her personal emergency, even though I had shown her nothing but understanding in my earlier messages. In fact, I had written, "I'm sorry you're dealing with so much right now and I completely understand. Please take care of what you need to, and whenever it's ready I'll come by and pick it up." What became clear is that Jen expects customers to extend grace and make allowances for her personal circumstances, but is unwilling to show the same consideration when someone else is in a difficult situation. During this exhausting back-and-forth, she repeatedly defended her refusal to refund the money, even though the repair had already failed. When I finally told her I was done discussing it, she continued messaging me until I explicitly asked her to stop. The most telling part of this experience was not just the poor workmanship. It was the complete unwillingness to take accountability afterward. Anyone can make a mistake. What matters is how they handle it when their work falls apart. In this case, the answer was excuses and refusal. Small businesses often ask customers to value craftsmanship and personal service. That cuts both ways. If you want people to support a small business, you also have to provide competent work and fair customer service. I did not receive either. The bag finally came back after Jen's second attempt to repair the handles, and, once again, the workmanship is subpar. The color is still wrong, and each handle was supposed to have a double leather strap--something I explicitly told her when I dropped the bag off. Instead, she only added a single leather strap to each handle. I would never use JT Leather Crafter again, and I would strongly encourage anyone considering leather repair in the Denver area to look elsewhere. I would rather pay someone else to redo the repair properly than deal with this business a second time. In summary, Jen's ethical failures are threefold: she accepted payment for a repair she did not actually deliver, she attempted to shield herself behind a policy that does not absolve her of responsibility for defective work, and then she shifted the cost and inconvenience of her own mistake onto me, the customer.

Jen was very responsive, and then suggested a creative way to fix the inside of a small clutch that…read moreaccompanied my leather purse. The purse also needed cleaning and repairs that were beautifully done. I am very happy! I appreciate the workmanship and thoroughness of her skills!

I had a shoe repair done for the first time. My shoe was repaired at a very reasonable cost and was…read moreready on time. I would use them again.

This review is only for the cobbler experience I had (not for dry cleaning). In April, I took my…read more20-year old red patent leather pumps to get new soles because the old ones were crumbling off. I chose to go here because of the good cobbler reviews and the location was convenient. I picked them up 5 days later and when I got home saw that significant damage had been done to the uppers of my shoes and the soles that had been applied were already coming off and were smeared onto the bottom of the shoe. Even the heel caps were unsecured. The damage to my shoes had been covered in red shoe polish, which came off when I touched it. I was devastated. These shoes were a gift from my husband early in our relationship and are my favorite. They are not replaceable and have high sentimental value. I called the store and they did acknowledge that they knew something had happened to the shoes, but didn't tell me. They gave me the cobbler's information and I left him a message. When we talked on the phone he said he had sanded the upper because it had gotten some of the old sole on it and then covered it up with the polish. He said he could make it right. I went back to the store and talked to the cobbler in person. At this point, I didn't have a lot of trust in his judgment given that he didn't fix the original damage when it happened and didn't tell me what had happened. After a bit of back and forth, I asked for a refund. He said the owner would cut me a check. I also asked for compensation for fixing and/or replacing my shoes, but he insisted he could fix it. Given the lack of judgment and lack of honesty and accountability, I refused. I had to follow up with The Cleaners twice about the refund check only to find out that they had directly credited my original form of payment, but no one communicated with me about any of it. I ended up taking the damaged shoes to Dardano's in the hopes that they could repair the damage and they were amazing. I should have gone there in the first place (they were appalled at what had happened to my shoes). I cannot recommend Frank the cobbler here at The Cleaners and suggest extreme caution depending on what you need.

I had a full zipper replacement on a pair of very nice boots and they great care of them. I was…read morevery worried handing them off but everyone I spoke with was extremely nice and caring. Will be taking future repairs here.

Dardano's is one of my favorite shoe stores here in the Denver area. They have a wide selection of…read moreshoes, socks, insoles, etc and the customer service is absolutely amazing too. Every time I have been in the staff is very welcoming, helpful, and truly want to make the most of your visit there. Shout out to Eric as well- been helped a few times by him, he is great and people like him keep me coming back to Dardano's. Go check this place out for yourself!

I just picked up a light-colored leather purse that was showing its age. The leather strap was…read morewearing thin and there was an area by the closure where the leather was pulling away. Edward did a magnificent job and the purse is totally refreshed and clean and looks almost like new . . . better than it has looked for ages. The price was exceptionally reasonable, too. I couldn't be happier with the quality of the work.

The owner was very helpful and friendly. He did an excellent job putting new soles/heels on my very…read moreold loafers. I was totally satified and appreciative.

I brought in a pair of boots that needed a new heel. They repaired them quickly and did an…read moreabsolutely amazing job. Prices were very reasonable (cash only) and he even polished the leather which brought them back to life!

Extremely good work! Put some new heels on my 1980 Justin elephant boots, made them look brand new!…read moreExtremely good value! Will bring my boots here from now on!

I brought in a pair of older almost $400 designer sandals that needed a heel strap reattached to…read morethe sole. I was told by other cobblers that it was a difficult fix and would be expensive. Phelps repaired my sandal to look like new again in a timely manner and for a reasonable price. I will be bringing all of my shoe repair needs here in the future! Highly recommended!!!

I have used their services a couple of times now over the past few years. They repaired the zippers…read moreon a pair of boots, as well as putting a new sole & other repairs on a pair of my favorite shoes to restore them to their previous glory... and my continued wear! He even worked with me on the price of the repairs! I highly recommend this shoe repair business!

John fixed the shoulder strap on my handbag. He did the job well, returned it on time and did the…read morejob inexpensively.

John did a good job with my repair. He turned my boots around in 4 days. I wish he had looked at…read morethe heels and replaced those. He didn't noticed until I was already paid for a different repair.