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    JT Leather Crafter

    4.9 (7 reviews)
    Closed 7:00 am - 4:00 pm

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    Response time

    4 hours

    Response rate

    95%

    Services - JT Leather Crafter

    Embroidery

    Shoe cleaning

    Shoe dying

    3 More Services

    Shoe repair

    Shoe resoling

    Shoe shining

    JT Leather Crafter Photos

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    JT Leather Crafter

    After a lengthy search over a long period of time I finally decided it was time to go with a custom made pair of thick leather motorcycle pants. JT Leather Crafter came through big time. Jen made the whole online experience of creating a pair of custom pants super simple. These pants rock! They fit perfectly, super soft to the touch and thick! Look at that beautiful brown leather. And they feel better than they look, no joke. Top notch quality, from the stitching to the satin lining. Super happy, thanks Jen!

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    7 months ago

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    3 years ago

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    Jen T.

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    3 years ago

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    The Cleaners - Welcome to our new location at 5915 S University!

    The Cleaners

    (11 reviews)

    I had a shoe repair done for the first time. My shoe was repaired at a very reasonable cost and was…read moreready on time. I would use them again.

    This review is only for the cobbler experience I had (not for dry cleaning). In April, I took my…read more20-year old red patent leather pumps to get new soles because the old ones were crumbling off. I chose to go here because of the good cobbler reviews and the location was convenient. I picked them up 5 days later and when I got home saw that significant damage had been done to the uppers of my shoes and the soles that had been applied were already coming off and were smeared onto the bottom of the shoe. Even the heel caps were unsecured. The damage to my shoes had been covered in red shoe polish, which came off when I touched it. I was devastated. These shoes were a gift from my husband early in our relationship and are my favorite. They are not replaceable and have high sentimental value. I called the store and they did acknowledge that they knew something had happened to the shoes, but didn't tell me. They gave me the cobbler's information and I left him a message. When we talked on the phone he said he had sanded the upper because it had gotten some of the old sole on it and then covered it up with the polish. He said he could make it right. I went back to the store and talked to the cobbler in person. At this point, I didn't have a lot of trust in his judgment given that he didn't fix the original damage when it happened and didn't tell me what had happened. After a bit of back and forth, I asked for a refund. He said the owner would cut me a check. I also asked for compensation for fixing and/or replacing my shoes, but he insisted he could fix it. Given the lack of judgment and lack of honesty and accountability, I refused. I had to follow up with The Cleaners twice about the refund check only to find out that they had directly credited my original form of payment, but no one communicated with me about any of it. I ended up taking the damaged shoes to Dardano's in the hopes that they could repair the damage and they were amazing. I should have gone there in the first place (they were appalled at what had happened to my shoes). I cannot recommend Frank the cobbler here at The Cleaners and suggest extreme caution depending on what you need.

    JT Leather Crafter - shoerepair - Updated May 2026

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