This review is only for the cobbler experience I had (not for dry cleaning). In April, I took my…read more20-year old red patent leather pumps to get new soles because the old ones were crumbling off. I chose to go here because of the good cobbler reviews and the location was convenient. I picked them up 5 days later and when I got home saw that significant damage had been done to the uppers of my shoes and the soles that had been applied were already coming off and were smeared onto the bottom of the shoe. Even the heel caps were unsecured. The damage to my shoes had been covered in red shoe polish, which came off when I touched it. I was devastated. These shoes were a gift from my husband early in our relationship and are my favorite. They are not replaceable and have high sentimental value. I called the store and they did acknowledge that they knew something had happened to the shoes, but didn't tell me. They gave me the cobbler's information and I left him a message. When we talked on the phone he said he had sanded the upper because it had gotten some of the old sole on it and then covered it up with the polish. He said he could make it right. I went back to the store and talked to the cobbler in person. At this point, I didn't have a lot of trust in his judgment given that he didn't fix the original damage when it happened and didn't tell me what had happened. After a bit of back and forth, I asked for a refund. He said the owner would cut me a check. I also asked for compensation for fixing and/or replacing my shoes, but he insisted he could fix it. Given the lack of judgment and lack of honesty and accountability, I refused. I had to follow up with The Cleaners twice about the refund check only to find out that they had directly credited my original form of payment, but no one communicated with me about any of it. I ended up taking the damaged shoes to Dardano's in the hopes that they could repair the damage and they were amazing. I should have gone there in the first place (they were appalled at what had happened to my shoes). I cannot recommend Frank the cobbler here at The Cleaners and suggest extreme caution depending on what you need.

Scheduling here is a breeze! The customer service is AMAZING! I got my work boots cleaned and…read moreprotected and now I don't want to wear them to work because they look so dang nice! All of that for just $30. I'll take that deal any day for this quality of cleaning and protectant! I will be coming back to The Cleaners for all my dry cleaning, boot ofnvlesning, and any other cleaning needs for sure! GREAT COMPANY! THANKS BRIAN! Your cobbler is amazing!

The owner was very helpful and friendly. He did an excellent job putting new soles/heels on my very…read moreold loafers. I was totally satified and appreciative.

Decent pricing and quick turnaround. I had one shoe receive a new heel and another needed a door…read moresaver. Both got polished very well. I've had them back a few weeks and haven't had any issues. It's difficult to even find a cobbler, but he was good. Note that the place shares an entrance with the barber shop.

Good work on my shoes, but times when store is open are unpredictable, even though the store sign…read moresays that they are open until 6:00pm.

I do not write reviews like this lightly, but my experience with JT Leather Crafter was poor enough…read morethat I feel obligated to warn others. I paid $80 for Jen to repair the handles on my bag. Within 28 days of receiving it back, the handles were already falling apart and began failing upon first use. Instead of using leather in the correct color, she used the wrong color and painted over it, which is not what one would expect from a professional repair. This was particularly upsetting because she charged me 25-50% more than the prices advertised on her website, citing increased material costs, and then proceeded to take shortcuts and use the wrong materials anyway. The issue was not limited to the quality of the work. The repair also took weeks longer than originally quoted. I was understanding about that delay because Jen said she was dealing with a personal emergency. But when the repair almost immediately began to fail, I requested a refund. She refused. Instead, she initially suggested that I drive the bag back to her home so she could attempt the repair again, which would have required over an hour of driving on my part. Since my husband and I are in the middle of a major move, this made that proposal particularly unreasonable. Only after I objected did she offer to cover shipping. By then, my confidence in her work was gone. I had no desire to send the bag back, and only agreed because I no longer had the time or energy to continue a completely unnecessary debate over an $80 repair that had already failed. What followed was an exhausting exchange in which she remained far more committed to defending her "policy" than to resolving a problem she had created. At one point in her extended messages, when I explained that I wanted a refund because having to go to the post office to send the bag back for another repair attempt would be very difficult, she responded, "I have nothing to do with your situation on moving to a different state." Later, she criticized me for not showing enough sympathy for her personal emergency, even though I had shown her nothing but understanding in my earlier messages. In fact, I had written, "I'm sorry you're dealing with so much right now and I completely understand. Please take care of what you need to, and whenever it's ready I'll come by and pick it up." What became clear is that Jen expects customers to extend grace and make allowances for her personal circumstances, but is unwilling to show the same consideration when someone else is in a difficult situation. During this exhausting back-and-forth, she repeatedly defended her refusal to refund the money, even though the repair had already failed. When I finally told her I was done discussing it, she continued messaging me until I explicitly asked her to stop. The most telling part of this experience was not just the poor workmanship. It was the complete unwillingness to take accountability afterward. Anyone can make a mistake. What matters is how they handle it when their work falls apart. In this case, the answer was excuses and refusal. Small businesses often ask customers to value craftsmanship and personal service. That cuts both ways. If you want people to support a small business, you also have to provide competent work and fair customer service. I did not receive either. The bag finally came back after Jen's second attempt to repair the handles, and, once again, the workmanship is subpar. The color is still wrong, and each handle was supposed to have a double leather strap--something I explicitly told her when I dropped the bag off. Instead, she only added a single leather strap to each handle. I would never use JT Leather Crafter again, and I would strongly encourage anyone considering leather repair in the Denver area to look elsewhere. I would rather pay someone else to redo the repair properly than deal with this business a second time. In summary, Jen's ethical failures are threefold: she accepted payment for a repair she did not actually deliver, she attempted to shield herself behind a policy that does not absolve her of responsibility for defective work, and then she shifted the cost and inconvenience of her own mistake onto me, the customer.

Jen was very responsive, and then suggested a creative way to fix the inside of a small clutch that…read moreaccompanied my leather purse. The purse also needed cleaning and repairs that were beautifully done. I am very happy! I appreciate the workmanship and thoroughness of her skills!

I had a wonderful experience! I needed a last-minute alteration on my bridesmaid dress before a…read morewedding, and she was incredibly kind, professional, and accommodating. She was able to adjust the hem perfectly and have everything ready very quickly within a tight deadline. Her work was excellent, and the dress fit so much better after the alteration. I was especially impressed with her timeliness and willingness to help on a tight deadline. The entire process was stress-free, and I felt confident leaving my dress in her hands. I highly recommend her to anyone looking for quality alterations and outstanding customer service. Thank you so much for helping make sure I was wedding-ready!

Went to here to have some heels replaced on my dress shoes. And they did a fantastic job. The owner…read moreis super friendly. I would definitely go here. The only problem is it took a long time for my shoes ; took a couple weeks. And it was 40 bucks but I don't know if that's cheap or not but it's a good place.

They are not "Ok". Had a 3 pairs of pants hemmed there. The hem didn't hold up on 2 pair after a…read morefew wears. They would only redo one pair. Wouldn't trust them to alter an expensive garment.

I took my new shoes in to be stretched (only worn once), and they stretched them so much they…read morebroke. I paid for them before looking at them, but tried them on in the store, and realized they had sewn back together the top part of the shoe AND NEVER MENTIONED WHAT HAPPENED!! I asked them what happened and they told me the leather was stretched too far, so I asked for my money back. They said no, sorry...but "if I wanted to go to the store and buy a charm to cover it up, they would apply it for free". They wouldn't even refund me the $10 cost to stretch them! Even though I paid for 2 other shoe repairs at that same time. I have to admit they did a great job repairing the heels of my other two shoes...but if you are stretching shoes BEWARE. And make sure you look at them closely before paying for them.

I've been having trouble with pain from my shoes so I was pretty picky and demanding. The staff…read morewas patient and brought out so many different styles and sizes for me to try on and walk around in. I've been wearing the pair I picked out for over a month and my feet feel good. Very thankful to the people here.

I came in to buy a replacement pair of Red Wings work boots that had officially worn out. Seth…read moregreeted me immediately and was able to walk me through the two pairs of boots I was planning on looking at. He knew all the features for each boot, which was refreshing to hear. I decided on a pair that was significantly more expensive but had all the features and comfort I was looking for working at a mining site. The knowledge of Seth and another counterpart working today was above and beyond what I've experienced at other stores. The previous pair of Red Wings boots lasted me 3 years with no issues and I expect the same out of the new pair I just bought. If you have baby sized women's feet like I do, look no further than Red Wings in Lone Tree to help you out.

Jay is a kind and lighthearted man and does a great job on all of our shoes. He charges very fair…read moreprices, and always has the shoes ready on time and exactly as described. Ive had 2 pairs of leather shoes get re-soled and had my partners sneakers glued back together and cleaned. All the shoes looked virtually new even though mine were almost 15 years old.

I brought my Cole Haan shoes here based on reviews, specifically for a heel cap replacements. The…read moreheels were worn but the shoes are otherwise in good shape. They ripped the rubber toplift/guard off and took part of the leather heel stack with it. Now you can see raw, torn leather and exposed nail At that point he stopped, handed them back, and said "I guess I can't fix these." No warning that this could happen, no solution offered, no accountability. I now have to find someone else willing to fix both the original problem AND the new damage they caused. What should have been a $30-$45 heel replacement has turned into a heel rebuild repair, probably doubling my cost because of the extra stack work needed. Extremely disappointed. They may do a good job with luggage and zippers but I'm not convinced they know shoes.

I have used their services a couple of times now over the past few years. They repaired the zippers…read moreon a pair of boots, as well as putting a new sole & other repairs on a pair of my favorite shoes to restore them to their previous glory... and my continued wear! He even worked with me on the price of the repairs! I highly recommend this shoe repair business!

Do not recommend. Brought a $300 pair of black boots here to be polished because they were fading…read more I specifically asked for black polish when I dropped them off too. When I picked them up, they were dark green. When I asked for them to be redone, I was told no because it would look bad. Will not be returning.