No no no! I definitely do not recommend this cab service. At one time it was reliable but it is zero reliable. And they are very cunning too. They tried to rip off by charging us $10 for a very short trip to hospital. It used to be about $5 to get to hospital plus if driver was courteous we include tip. No way we waited until morning and caught the bus instead. This company needs to shape up or simply close down. They talk to customers like crap! Yes I said it! read more

JUST CALL AN UBER. The company I work for relies on this absolute DOGSHIT service unfortunately. I just had an elderly man wait outside my establishment for 2 hours. Within those 2 hours I had called 4 times and each time I called I was told "10-15 minutes. You're first in the queue." I ended up calling him an uber. read more

I wanted to go visit my brother for Christmas. I don't own a car so I ordered a cab to get me to the train station on time to catch the last morning Sounder train to Seattle. No cab EVER showed up. I eneded up staying home for Christmas. This comapny need an overhaul. read more

Called over a hour ago but no one is showing up. I am outside in the cold. I have called back 4 times and the lady dispatch keeps telling me that they are just down the street and will be here in 5 minutes... Piss poor dispatch, piss poor drivers Well I called for this can at 12:24 pm and it's now 2:00 and still not here. They don't even answer the phone. I am soaked as it is raining. read more

I called the night before to schedule my pick up, they were very nice and professional even when I rescheduled the next morning. I regret I didn't get the driver's name but very courteous and put my luggage in the vehicle. Not very chatty but very respectful. After taking my luggage out he even shook my hand and wished me safe travels! Great experience and more than a third cheaper than Lyft or Uber!!! read more

I was at the St. Joseph Emergency room with my husband of over 30 years. After many hours, many tests, and upsetting news I was told I needed to leave according to policy. It was 1:30 a.m. and I am an elderly woman. Luckily I found the number for Yellow Cab. A kind young man in cab #7 was there within minutes. He was so nice and patient. The car was clean and smelled nice. I was feeling better by the time I got home. I put them on speed dial! read more

I called and can't get past the dispatcher at (360) 753-3333 for more info. I have no way of knowing if he is abiding by company policy by refusing all info I wanted about where their office is located. I haven't ridden Yellow Cab in decades. I want to know where their main office is. He is the only dispatcher who answers the phone. He didn't state his name and I didn't bother to ask it, however he obviously knew another language than English. I think I will try Lyft first because at least their live map shows where, if any, Lyft drivers are located in my neighborhood at the time I want to get picked up. read more

If I could give a negative rating I would do it. The worst service never experienced because the driver never showed up. I assisted a stranger who was waiting on a cab to take him to hospital for surgery. He had called this company multiple times they did not show up. I tried calling. Receptionist told me she would call me back never did. I tried calling back and they hung up on me. A coworker had to drive this man to hospital for his surgery and he was late for check in. Stressful and bad experience for everyone because this company could not follow through on their service. Run or walk away from this service! You will probably get to your destination on your own two feet quicker. read more

I was recently at St. Francis hospital in Federal Way, and a nurse called for a Yellow Cab for me to take home. The dispatcher told her it was going to be 40 to 50 minutes, and I was discharged to await the cab. After waiting more than 90 minutes, I contacted the cab company to find out if they had an estimated time of arrival. The dispatcher, whom I could barely understand due to a very thick accent, told me all of his drivers were busy in Tacoma and Lakewood and then yelled at me to NOT CALL THEM BACK. Well this guy gets his wish. I will never use this cab company again. The number to Orange Cab is 206-444-0409. They are quick, polite, and less expensive than Yellow Cab. read more

Very positive experience with Yellow cab #799, extremely helpful, arrived early, good driver,friendly conversation and was just a good guy! Will definitely use again. read more

Actually, 0 stars. The worst cab company in the world. I regularly call cabs for seniors who aren't techy enough to use Uber or Lyft. The dispatchers are rude and unprofessional. The cabs may never show up. Today I called 4 times for one poor lady who waited 3 1/2 hours before a taxi finally showed up. Use only as a last resort and be prepared to wait. And wait. read more

They treat there employees like crap .I worked there as a driver for 5 months I got 2 100$ tips did an excellent job than the muslim manager started to fire everyone for no reason and hire muslim driver that give the other drivers the cold shoulder than she ended up firing me for no reason and I tried to call the owner who iv meet before to talk to him in person and he just ignored my calls and wouldnt even speak to me as a man to have a civil conversation with me .It really screwed me over financially for a few months..Everything if said here is true . read more

Horrible service. Call 1.5 hrs in advance for a trip from home to hospital for work. Dispatch promise to have a driver but no show. No driver . Put on hold forever no response. A Lyft driver saved the day. Yellow cab can rot in hell. Never use these pathetic liars again. Don't even deserve a 1 star. read more

Reliable service. Love being able to call vs type into under developed apps ie Lyft or Uber. Use them whenever I'm in need.

Why do cab services have personality-challenged people answering the phone? After slogging through a call to arrange a Yellow Cab, I've cancelled because the dispatcher-lady had the personality of a rock, but with less humanity. That made me worry about whether or not the rest of the ride would be similarly devoid of the milk of human kindness. So, I made arrangements with another service, and that dispatcher was only slightly better, but I figured maybe this is just the "industry standard." Why they couldn't have friendly, more-civil people answering the phones is beyond me. read more

I haven't lived in Tacoma long, only 5 months. Took the Amtrack to Portland and used yellow cab to take me. Nice driver, right on time, friendly and polite. Coming home, a very untalkative driver who went the wrong way and told me, "I forgot your street is this way." The ride cost me $2.00 more than getting to the train station and he charged me for his wrong turn! I asked why it cost more to come home than to go, same distance but he didn't bother to reply. Won't be using YC again. read more

First the basics.... I left my hotel and quickly hopped in a Yellow Cab headed to my work destination. I arrived quickly and the driver seemed to know how to get there without any trouble (or worse) asking for directions. Why two stars? I've used cabs before while on business and never had trouble using my company credit card. I know they prefer cash, but the reality is I need a receipt and my company asks for us to always use our card. Driver #6025, when presented with the card, simply said Cash Only. My response was to point to the signs in their own cab that indicate they take credit card. Again, the response was simply Cash Only. Fine... Luckily I had some cash to pay, but certainly no tip. Please, just pick me up, take me to my destination and accept my payment (regardless of form). It's not that hard, especially in this day and age. read more

Better service than Ace Taxi, though the dispatcher told me it'd be 10-15 minutes and it turned out to be 30 minutes. That may not sound like a big deal, but it is when you're standing out in the cold shivering. The driver was courteous and drove me to the bus station for a reduced fare. Would recommend. read more

I called to go from University Place to St Joseph's hospital. The driver took a very long route that had him get on the freeway and even though I've only been here for one week, I've been to the hospital enough times to know that all he had to do was go down 19th Street. The driver talked during the entire ride, which really wouldn't have been a big deal if his topics were a little lighter. I told him I was visiting my sick mother and he proceeded to tell me about how his mother died in his arms and then how his mother in law died. He was very preachy. Talking at great lengths about religion. I am not religious and I don't mind people discussing their religion, but I don't like being preached at. Especially not on a ride I am paying for. I would much rather just ride the bus than ever use this service again. read more

Horrible driver. Wasn't even using their service but was at the gas station when their driver decided he didn't want to wait in his line like everyone else and started honking and driving around erratically. Then whipped into a spot and started yelling at me about how we were all stealing his spots. He then started cussing, talking to himself and then jumped backed into his car and sped out of the station. Three separate customers came up and were talking about how crazy that was and that we should all turn him in since he was obviously unstable. Tried to complain but both the dispatch and leasing company say they aren't responsible for individual drivers. Found out you have to call the Taxi Complaint line at (206) 296-TAXI run by Consumer Affairs. Interesting article on this type of thing from KOMO at http://www.komonews.com/news/archive/4168656.html I guess I now understand why everyone wants to use Uber instead. read more

Its funny I read the poor reviews and wonder why I have had consistently good service. I don't drive so there are a few times a year I will take a cab over the long tedious ride on the bus, especially when its raining or my time is needed else where like today. Credit cards are a problem sometimes, but its because they pay high rates to process. read more

One of the worst experiences, Uber and Lyft are such better companies. Either learn to innovate, I.E. stop letting drivers turn off the meter, maybe have clean cars, and possibly have polite drivers, or get ready for bankruptcy. read more

Cab #783 came to pick me up for the airport, and right off had a bad attitude with me after showing up late. Then on the way to SeaTac airport he would drive 5/10 miles under the speed limit. I have had only a hand full of good experience with this cab company. Use other means if possible. read more

This was an outrageously expensive ride, although I requested a return. A 30 minute wait and $ 57 later, Uber and Lyft provide better service and lower prices. read more

DO NOT use this taxi company! My mom's ride to the hospital was actually good which is why they get one star. However, the ride home was awful! The driver took an extra long route and when my mom called him out on it, he became very rude and had the audacity to throw in the race card. My mom is Korean and has dealt with race issues for many years and that is the last thing she would do to someone else! She has lived in Tacoma for 30 years and is well aware of the commute back to her house. Why not be a great driver and get a nice tip instead of trying to add miles for the ride? She just had surgery as well! She was so upset, she ended up leaving her cell phone in the taxi. She called the company as did I, but she will never get that phone back. They kept saying they'll put a note in for lost and found, but never took down a call back number. When she asked how can you call me back since you are not asking for a different way to reach me, they just ignored her. Who the heck works for this place? Who owns it? What kind of people are you hiring? And you wonder why more people are looking to Uber and Lyft? I guess they'd rather go out of business than hire good people! read more

This cab driver almost hit me at a crosswalk (I had the right of way and a walk signal. He must have been on his phone) & proceeded to honk while yelling at me to get the f out of his way... He had a red light. Cab 856 Called the cab company and the rep told me I was rude because I was speaking loudly... Who speaks calmly about almost getting hit? read more

Yellow Cab - Taxis Near Me - Tacoma, Washington

Horrible Service. They lie about wait times, when you express the isssue they don't care, they will do it again. They will even Han NG up in your face and avoid your calls. Thus company is very expensive and and they use otherr names like farwest taxi to get business. Use Uber or lyft. Thus company is horrible and they tell you 15 minutes when the wait time is actually 40. Call and wonder where your cab is in 15 minutes and they tell you you gotta wait 15-20 mins if you express your concerns too boldly they will hang up in your face. They are unreliable, dishonest, and this company has the potential to make you lose your job or anything else important in your life that involves a schedule. read more

I got a taxi ride from this company and I gave the driver more than 20 percent tip and he wanted more. Yeah right. He wanted almost 40 percent tip for a short ride. He wasn't friendly at all during the trip. I should have walked. What a greedy sob to demand 40 percent for a tip. read more

Unquestionably inept. An hour after I called for a cab, I called back to find out that 'no drivers wanted the fare", and they asked what I wanted to do. That's their job, I want a cab, if you work in dispatch your job is to figure it out. I would have left zero stars if I could. Pick a different cab company and save yourself the time. read more

Yellow cab deserves a good review. They are reliable and quick, usually only taking ten minutes for a pickup. Also, they keep my drunk ass from driving. Of course, cabs are expensive, so plan accordingly. I've always found the cabbies to be friendly too. read more

The drivers are super creepy, rude, and make me seriously uncomfortable. They've gotten me places late often. They have gotten me places late on several occasions. That's it. Never taking a cab from them again. read more

Arrived very quickly. Took us to a couple of stops we wanted to go on the way. VERY friendly driver. The driver gave us information on the area and advised us on things to see. read more

This is the most horrible service ever. 150$ is waar to much for a 45 min taxi ride. Lower your prices! I'll be taking uber from now on. I wish I could give no starts. read more

Last night was my very first time calling for a cab. I called Yellow Cab because I see them everywhere and it's a very known company. I called requesting a cab, and 10 minutes later the cab driver called me because he couldn't find my house. The driver then argues with me about where he is compared to where I live, he was making it seem I was in the wrong place. I repeated my address numerous times but he was saying I was wrong. I then told him I will find another way to get there. Then dispatch called me saying that he was on the street and to go flag him down. I explained to dispatch that their driver was arguing with me and that I will not get into a cab with an unknown person after he was getting heated with me. read more

Asked to go from the Tacoma Dome to Holiday inn Express, the cab driver was rude and said it was not far enough. He said to give him 20$ cash and he would do it (said they dont take credit cards). I took an Uber for 5$ to the show with a nice driver. I hope the cab companies go out of business, so sketchy read more

I usually find it very easy to use to get back from the bars bit the dispatch office is not reliable as sometimes i can't even get them to answer their phone to get a cab. read more

Called for a cab twice to go to hospital - waited hours - nothing. Had my assistant followup on what happened to cab. Clerk stated that two cabs were dispatched but client didn't answer phone. Assistant said, "let's just say, perhaps there was a mechanical issue with the phone and it didn't ring" (there's not) but NOT to assign blame - punk got smart and said, "well, if she would answer her phone instead of calling, she might get a cab." WTF? Sorry, I forgot, this is Tacoma and Yellow Cab company. They get what they deserve. read more

I need to be honest, I have both good and bad experiences with the drivers and dispatchers. I have a driver who I really like. Tito is his name, respectful, nice, friendly and honest. I really like when I saw that is him when I take a cab. But there are more than one that are bad. I had a awful episode last night when I took a cab from Tacoma Dome Station to my house around 9:50 pm. The guy was ok until we got home. I gave him my card and he asked me if I didn't have any cash instead. I said no and he was quiet. He took my card and tried it. To me was approved but he got a message "out of coverage". He took my card again and same message. He then start calling to the company and I was checking my bank account. The charge was there 11.75. I showed it to him but he said he didn't get any money. The guy on the phone told him that it was his computer problem and not customer card problem. He told him they would take care of it but the driver was not happy and didn't want me to leave. I showed my bank account again and told him it was late and I needed to go home because I need to wake up early to go to work again. He yelled at me saying that I didn't want to pay him. Very nice guy... Then, I called to the company and he was still mad. They were trying to make him understand the problem, but he was dumb enough to understand. All he was saying was that he was not being paid. He told the guy on the phone he tried my card once but it was twice. My bank account just showed one payment at that time. Finally the woman who I was talking with, told me to put my card number in a piece of paper with the expiration date that they would check it to him the following morning. It was the only way to make he let me leave. I did it (now I know that I should not give my card number but I was nervous) and wrote down 11.75 in that paper. I also told her that I would be mad if they use my information to charged me again. She said it would not happen and that she was going to address this problem to the accountant Cristina. Finally I got of the cab with the driver saying sorry. First I wanted to not pay him and then sorry. Great customer service. What a surprise this morning. Checking on my bank account... I was charged twice. Called them right away and the dispatcher told me that Cristina is going to call me back today. Well I am waiting. First thing, the company should hire better drivers, well educated ones and who speaks a better English. If you live in this country it is the minimum you need to work. Customer service it is what keep you in business. Sorry for the good drivers because the company have some. read more

Yesterday my double amputee husband got a ride from St. Joe's Hospital to Fife, this was around 3 AM, he knocked on my door but I was alone and wasn't expecting my husband to come home from the hospital for another 2 days. I couldn't hear what he said as our two little dogs were so noisy. I was scared and called the police who told me to lock myself in the bathroom til they could get an officer out here. This nice cab driver did not give up on my husband, he told him " I am staying here with you til we get you into your home" Eventually security, police and my son showed up and then I realized it was my husband coming home from the hospital. A huge thank you to the cab driver who was so kind to my husband and so very patient and understanding that I was too scared to open the door in the middle of the night. When we need a cab it will Yellow Cab company. :) read more

I called 2 other taxi companies first, the same man answering for both, opium den music going in the background, answered the phone like Cheech & Chong! Yellow cab was far better: the dispatcher Crissy (sp?) was very friendly & professional. I was irritated at the earlier calls to the other taxi companies but Crissy was great, assuring me of the professionalism of their company & drivers. The driver that picked me up at 6 am was indeed very friendly & professional. He was clean, his taxi was clean, & he spoke understandable English. I was having him drop me off at the train station but I hadn't checked the station hours in advance & would have to wait outside in the dark for approximately 90 minutes before it opened. I'm petite, senior, & female, making me an easy target for the criminal element & this neighborhood's chock full of them, all wide awake even at those hours, milling around the streets. The taxi driver was very concerned about my safety & did not want to drop me off in the dark there, so he suggested I wait a block down the street at a donut shop that opens at 4 am. I was so grateful for that! I was able to wait in a safe place while enjoying coffee & donuts, thanks to the Yellow cab driver that cared enough to speak up. read more