I ordered a cab on a Wednesday afternoon for the following day, Thursday morning, at 5 am which is when I always need a cab. It showed up when expected, and things were fine. The next week, I did the same, but they never showed up. When I called to find out where the cab was, the dispatcher (not the one I ordered my cab from) was confused - as there was no order for a cab for me - but said he would contact a driver. Fifteen minutes later, a cab showed up, at 5:20 am. The following Monday, when I had NOT ordered a cab, one showed up at 5 am. It was obvious to me that the dispatcher from whom I had originally ordered the cab for Thursday of the previous week scheduled it for the following Monday by mistake. For some reason, the following week I gave them another try (dispatchers are allowed one mistake, I suppose). I ordered a cab for the following day at 5 am again. At ten after five, the driver called and said she was running about 20 minutes late. When she finally got to me, she said they were very busy that morning - someone didn't show up - and she had had a fare to Lakewood (about 28 miles away!). The reason I call a day ahead of time is so I can make sure I get a cab on time, when I need one. I might as well have called that morning, for all the good pre-scheduling did me. I missed my bus connection to Seattle, and missed my appointment. I won't use them again. Dispatch needs to pull it together, and they need to give pre-scheduled fares priority - it is why you call ahead. (The second star is for the driver that picked me up the second time, when no cab had been scheduled for me. With barely enough time, he got me to the bus just as it was pulling out [the bus driver waited for me], and was very nice and respectful. So...an extra star, for him.) read more

after verifying they take the form of payment we have and scheduling in advance once we arrived at our destination the incredibly rude driver said he personally didnt take our payment and we needed to pay him directly. never use these people. trip on 12-23-25 6am. read more

I'm disappointed and I am disabled with a cane i made arrangements early enough I had a medical appointment and they never came i called 5 times and since they knew my number and since I didn't make my appointment I was suspended for 2 weeks and now in order to get an appointment I have to call to see if they have a spot for me. read more

Please tell your drivers to keep their political views to themselves. My driver was unprofessional and downright rude. Needless to say, he didn't receive a tip from me. read more

Last week was a nightmare I specifically asked for a wheelchair cab didn't show had to wait 20 min more appointment was cancled until 3 same day cuz of storm. So I confirmed appointment reserved for 2 15 no cab ad Pic p at dr. Offi e in covington well than found out appointment was for Dec 5th whole day was a mess up I didn't et girls name but she was Asian workable customer service was very rude told me location of house was wrong ND your cab was going there to pch up another customer later in day. read more

Called Yellow Cab for a ride to a very important appointment at the Lymphedema Clinic. I figured they would be better suited to handle a wheelchair than, say, an Uber driver. I called them 90 minutes before my appointment, and they said it would be "a few minutes." I called them 30 minutes later, and they said it would be "a few minutes." I called them 20 minutes later and they said it would be "few minutes." Twenty minutes later the driver called and said it would be 15 minutes. At that point, I gave up, ordered an Uber and they arrived in 12 minutes. Yellow Cab is the reason Can services are being replaced by Uber and Lyft. read more

Nunn on time. Call before, in the morning they kept saying they were on their way. Driver was rude.

Don't waste your time calling them , because they won't show up. Called for a cab for onr of our members to get home. They said 1/2 hour I called every half hour for 2 hours all I would hear from them is " the taxi is on its way" I ended driving the person home my self at 3 hours they still had not showed and I could no longer get through on the phone........ FUCK THESE PEOPLE.....don't waste your time. It's a shame they used to be a great company...... FUCK YOU JUST DOES NOT SAY IT ALL! You don't even deserve 1 star. Ut had to give you that read more

If you are thinking about using Yellow Cab of Lacey, Don't, just give Uber or Lyft a call. 24/7 isn't happening. I called a week in advance of a Doctors appointment. I was told I can't schedule a pick up in advance. I called at 8:00 pm the night before for a 5:00 am pickup. I was told to call back between 3:00 and 5:00 am pickup. They wouldn't make an appointment for pickup that early. I called back at 4:00am for a pickup at 5:00 am. I was told someone would be there. I call back at 5:10am and asked for the drivers progress because I need to be at the Hospital at 5:30am. I was told they never had a pickup order for me. I had to wake a friend and pressure them to get me to my appointment on time. They can't be counted on for anything. Loose their phone number. read more

WOW! How hard is it to arrange for a taxi pickup at a certain time? Apparently it's too difficult for this company. Our experience is similar to others - called 24 hours before to make reservation, was promised a pickup at 7:30AM, yet when 7:30 rolled around - no car or driver. Called dispatch and they were both confused and rude - and they were still unable to give us an answer so we just pulled the plug on these clowns. I would recommend Redi-Cab. read more

Called 24 hours in advance for 7:30 AM pick/up at my house in Lacey. I had to be at appt. by 8am across town. No cab at 7:35; I called company & person who answered seemed clueless . Needless to say, I vented a bit & cancelled. read more

The rates on the website and rates on the cab window both say $2.50/mile. The driver charged me $3.00/mile and said that the needs to put new updated stickers on his window. I didn't argue I just wanted to go home. Super glad he insisted on cash otherwise I'm sure he would've cleaned my bank account out. Wasn't even close to being on time despite being prearranged. Thieves. read more

Don't ever get into a cab with this company. He demanded money before the ride. I refused so he yelled at me the whole ride. Was afraid for my safety. The cab # was 811. This guy hates women. Scary!!! read more

They treat there employees like crap .I worked there as a driver for 5 months I got 2 100$ tips did an excellent job than the muslim manager started to fire everyone for no reason and hire muslim driver that give the other drivers the cold shoulder than she ended up firing me for no reason and I tried to call the owner who iv meet before to talk to him in person and he just ignored my calls and wouldnt even speak to me as a man to have a civil conversation with me .It really screwed me over financially for a few months..Everything if said here is true . read more

There is supposed to be a flat rate according to their website, however when I called to book, they quoted me $140 instead of the $79 rate. Very predatory! Totally reeks of bait and switch tactics. read more

Yellow Cab - Taxis Near Me

I worked for these People, it was the WORST. There were drivers selling drugs to passengers and the owner knew but did nothing. Do yourself a favor and call the next taxi service. Their bottom line is more important than your safety. read more

Driver threatened to break into the bank I was guarding and beat my ass and assault the staff because he didn't like my pin. Violent, belligerent and probably intoxicated. If I see him again I am calling the police. read more

There dispatch has no idea what's going on. They made me an hour late for work because they lied about there pick up time. They just didn't care and made me feel like the bad guy when I complained. read more

While they have some very nice people working for their company, they have predators as well, along with the incompetence of the morons who run the company. I tried to catch a taxi, quite drunk and the driver talked me into going to another bar in the opposite direction of my destination WITH HIM. It took my boyfriend and my daughter hounding the company to find out where I was. I have vacillated between being quiet and saying something. It was horrible and I'll never take Yellow Cab in Olympia again. read more

Well I take back with that review. I had a very important VA appointment to get to, and I had to cancel because no drivers were available. I scheduled a cab pickup a day before and they said they can guarantee someone will be there. The day arrived and was standing at my front door waiting, but nobody appeared. It was 9:10, so I called just to confirm if a driver is available to pick me up, and they told me no drivers are available. It just seems odd because I scheduled a pickup a full day before. It was already 9:40 with nobody showing up, so I called again canceling the ride because I knew I'd never make my appointment, even if the driver showed up right now. It's like getting a cab is impossible these days. The VA no longer authorizes taxi service, they provide DAV travel, but never answers their calls to schedule a ride. read more

Took Yellow Cab three times while in Olympia/Lacey this weekend. Each time, I got drivers who were pleasant, professional, and affable. They each took the time to shake hands and introduce themselves. It's little things like that, that make the trip enjoyable, even when they didn't know how to get to where I wanted to go anymore than I did. Three great drivers on three different occasions. Highly recommended. read more

This is the WORST experience I've ever had! The cab drivers in New York were better than what I went through on Jan 1st. Started the "experience" at 3pm. Waited, said one half hour. Ok I get they get behind but but 1 hour!!! Called and said "half hour". Once dispatch told me driver called (NOT) and I didn't answe so they cancelled. , ok. Mine wasn't an emergency but I had 2 places to go and not far from each other. He Finally got here at 7:45 pm. I would have called another company but didn't know how long it would be. I told him on the phone where I wanted to go and he went in a completely different direction. It was 10 miles more (cost me) I should have done something at that point but was hurting too bad and tired. He was a pompous ass! He (his name was Ben) kept the meter running while I went in to Safeway, ok, fine but he came in to shop too. He should have split it. He picked vodka and mixer and when I saw him he said it was for a customer. Because it's Yellow Cab don't assume because of their name they are better. My regular guy was booked. I've found that independent cabs are far better than "national" names. I usually book ahead. I tip well and the drivers will tell you that!! I will NEVER use yellow cab again!! I'll walk before I do that, an I can hardly walk across my house!! read more

With the exception of their driver Ben who has been absolutely amazing, the dispatcher is completely rude and unprofessional! I scheduled a ride at 7:30 am for a ride to work at 11:30 am ... Was told I'd have a ride.. 11:35 rolls around and no cab. I called to see what was going on and if they were on the way and get told there's no driver's right now. Why would you say there would be and now there isn't??? I'm 7 months pregnant and don't feel safe taking the bus where I have people coughing all over me, now I'm going to be putting myself at risk and be late to work. You could've called me to let me know way before it was last minute. read more

I've taken this cab company since the late 90s along with express cab. However in June of 2020 I had a MVA and I took yellow cab. It was alright. Now that I will be going back and forth from my place of residence up north for stay of 3 days, it is better I take a cab during those days up north I'm there in the winter. A flat rate of 85.00 was given by Express Cab (which was the cheapest price of all Olympia taxi's Fyi). Looks like I'll be going back to Express Taxi. read more

Fucking worst cab ever made me late to work many times, lie about wait times, and then tried to force me to tip after they were 40 minutes late. Worst cab ever I'd rather crawl to work on broken glass then ever use yellow cab again read more

I've never written a review for something before but my experience was so bad that I had to write about it. I called the taxi two hours early to get me at 1:30 from work. I had an appointment at 2 about 10 min away. At 1:20 a driver calls to confirm my address and the address he got was somehow in a completely different town. Dispatch had confirmed my address twice with me so I'm not sure how it got so mixed up. But basically no one showed up for a long time. I kept getting calls saying that it would only be another 5 minutes and eventually at 1:55 I called the dispatch and just canceled the cab. It was too late to make it to my appointment at that point. Whatever. I didn't care. BUT then flash forward to that night at 1:15am. I am sleeping in bed and I start to get phone calls. I ignore the first two and don't think of any. Then I got worried on the third and listened to the voicemails. It was a driver saying he was at my location to pick me up. I still ignored it because I just wanted to go to bed. But he proceeded to CALL EIGHT TIMES and text that he was at my location. It really creeped me out so I didn't call back or answer any of them because I was half asleep and easily paranoid. Long story short it was an awful experience and, needless to say, I won't be using them ever again. read more

Easily the best taxi service in the area.....fastest response time, by far. Professional dispatch office that actually knows where each cab is located. And it doesn't matter if your ride is $5 or $50, you will get picked up. I've used them many times, and overall their cabs are the cleanest, inside and out. Couple of their drivers seem to have behavior disorders (or maybe they're just douchebags), but the majority are friendly, use deodorant, and not creepy. Every once in a while, I get somebody new but usually I get the same drivers over and over Just like any other cab service, they charge by the mile. Some drivers don't know the shortest route (or play dumb) so you gotta make sure your driver knows where he's/she's going. And of course, a couple extra bucks always makes it easier the next time around, just like any other cab service. Also, they accept credit cards without throwing a bitch-fit about cash. The card is verified with a company-owned device mounted on the dashboard, which I like a lot better than some app installed on the driver's smartphone Every once in a while, they do get backed up especially when the bars close on Friday and Saturday night. But if you want a taxi service you can rely on ALMOST all the time, this is pretty much it read more

If you can get a cab, they are pretty good. They are a little disorganized, but nice and also accommodating.

This cab driver is very rude and ignores traffic rules and red lights. Also speeds. He flips off other motorists for obeying the traffic laws. read more

Worst cab service ever! Made a reservation the day ahead for a 6 person van. Reservation time came and went.. 40 minutes late I called dispatch, I was told they had no vans available, and NO cars. My party of 6 people had $100 engagement, we ended up being over an hour late to. Wtf, why did you take the reservation? Ended up calling Dollar Cab, showed up in 15 minutes. I guess if you're a big enough business, customer service doesn't matter. Poop on you Yellow Cab. read more

Beyond pathetic. Operator was baffled that I had somewhere to be and expected an estimated wait time. 90 minutes is not acceptable and this business wouldn't last a day in a real city. Canceled the ride, but driver still showed up and was rude when I no longer required his service. read more

Was using these cabs extensively this weekend but had a very negative experience the final morning that made us over an hour late for our panel. Dispatcher hung up when I asked her how long it would take our confirmed ride to arrive for our one hour trip. Called back after 30 minutes and she told me that we were second in line and both (!) cars assigned to the Capitol were out on trips that were taking them out of the city. "Another thirty minutes?" she seemed to ask me. No wayyyy!!! Dishonest practice from this company when put under a reasonable load. Their drivers should be angry at their dispatchers. Review written by Saoirse Cavanaugh, wife of this yelp user. read more

I am disabled. Called a this cab company and they gave me a ride to Fred Meyer to get a money order for rent. They dropped me off but never came back to get me. The driver said his car broke down right after he dropped me off. When I called the office to get a ride home, they basically told me I would need to walk home. So that I did. I would never use this cab service again. read more

Yellow Cab arrived quickly, so I arrived on time to my appt. the cab was clean, and the driver was friendly. Sometimes the old ways are the best! read more

Dispatcher was professional. Cab was on time. Driver was polite and helpful. Would use and recommend to anybody next time.

This company is so incompetent it,s hard to believe they are still in business. Do your self a favor and take the bus! They lie about pick up times , do not have the common courtesy to tell you they can't make a scheduled time and keep you hanging. Do not waste your time !! CALL UBER?LYFT . twice as professional cleaner cars and on time !! read more

Before I start my review, let me say something first. Most times in the past when I have read posts, I figured that the author was mad at the world and over-exaggerating their experience. MY APOLOGIES FELLOW REVIEWERS! They are spot on about this company. Let me share my poor experience that happened this past weekend. I was going to the Masquerade Ball at the State Capitol Saturday night and I wanted to take a taxi so me and my girlfriend could not only enjoy a night of dancing but to partake of the beer and wine bar so we could totally enjoy ourselves and not have to worry about driving back to our hotel. I asked the front desk to call us a cab for pick up and they chose Yellow Cab. The driver was a very nice and polite young lady. I told her that we wanted to go to the State Capitol building. She proceeded to inform us that she was new in the area (lived here for about a year) and put the destination into her smartphone. Well apparently, her smartphone was an idiot phone, because she proceeded to take us on a journey that took us along the side of I-5, a quick jaunt towards US 101, down a dead end street into an apartment complex, a bar three blocks away and finally on the opposite side of the building where the entrance was at. Now let me say this, after getting lost and almost dropping us off in the wrong place, you would think she would have adjusted the meter or taken a little off the final $17 fare to make up for the mistake. Not this cabbie. If you drove a cab and took your fares in the wrong direction, got yourself lost while the meter is still running and almost let them out in the wrong place a half mile from your destination and think that because I gave you $20 bill to cover the price of the fare that you deserved my $3 change as a tip, Lady you are really delusional. Yellow Cab, this is totally sad. I called a different taxi company for my return trip and not only did he pick me up in the right area, he got me back to my hotel in 5 minutes and only travelled on one street. Your driver, while a very nice person, needs to get better acclimated to the tri-city area you service. I informed my hotel to never use you a first option for taxi service. read more

Yellow Cab driver 785 nearly ran me off the road because he either was too ignorant to know when and how to merge, or too big a jerk to do it the proper way. Why drive so rudely and unsafe when you're representing your business? read more

A big thank you to driver RUDY. I left a very special hat in his cab. I figured it out a week later and called dispatch to see if it had been found. Rudy had saved it and he even dropped it by my house once it was determined it was mine. Cool! read more

This is the second sunday in a row that i have had to use a cab. I called a hour before i had to be to work last week and it took them an hour and 20 minutes to show up. This week i did their online ride set up for 30 minutes before i had to work, never got a confirmation about the ride so i called them an hour before i had to be to work and they said i was all set the cab should be here soon. I called 30 minutes before i had to be there and was told they should be here soon. I called 5 minutes before i had to be at work and was told, give me a minute to find the driver. When the driver called me they were 20 miles from where i am and were lost. Now 2 weeks in a row i am late to work because of their not caring to do their job. read more