Yellow Cab Sucks.... Called at 6:16pm for ride... Recalled at 7:01pm. Girl said she would talk to manager (lower case :p). Never got a call.... They "YELLOW CAB" Never showed up....... I called back At 9:46..... Losers! They Blamed it on Weather. I Walked Home in NO Rain. 3 yellow cabs past me "active" This COMPANY SUCKS!!!!!! read more

BAD! Don't use Yellow-Cab if you are in a rush because these taxi operators are not brilliant to say the less. They leave you waiting on the phone for loooong, long time.. BAD service. NOT efficient. These dumb operators forget to place orders sometimes and you might end up placing 4 orders before a taxi picks you up.. or wait 1 hour which is TIME consuming. This dumb operators could be rude sometimes and hang up the call. WORST taxi company I have ever used in my life. Get Ride-Austin app on your phone instead!! read more

Yellow Cab - Taxis Near Me - Austin, Texas

Yellow Cab has always provided a professional and courteous driver who arrives at my home within 15 minutes. I've used them for 15 years without them missing a beat. read more

I was locked out of my car late one night and I called yellow cab to unlock it for me. They arrived in just a few minutes and were very nice and friendly during the whole experience! read more

Worst cab ever. First of all why doesn't this city have Uber? Second of all don't take yellow cab. I needed to get reimbursed from a company I was interviewing with. Told the driver from the start I need a receipt. He took my email address and sent me something from his square account. Called another time needed a ride to airport. He was there after 25mins. He told me it would be 5-10. Then the nightmare started. The receipt I got was for someone in Denver. I submitted this for reimbursement and my company refused. I called the cab company and let the rep know I needed a receipt and was immediately transferred to someone who was not at their desk. I sent a request via their website, never heard back. I called again, was transferred to another persons voicemail. Left a message explaining my situation yet again. I called again and was transferred to yet another persons voicemail. At this point I didn't understand why nobody would pick up their phone. I called again and was transferred to customer service. Explained my situation and tried to see who they were transferring me to and they did it so quick not taking a second to listen. I left another voicemail on god knows who's phone. Finally I reached the same representative told him I'd been calling for a while same receipt lady. He told me he would call for me and keep calling until someone picked up. This was so nice because I finally got to talk to a person and not leave a message. It was the same person who I had left a couple of messages for. He told me he would email me a correct receipt. I never got his name or the email. I had to continue this process until someone transferred me back to his voicemail. Don't ride with them if you need to be reimbursed read more

Just tried to call a cab and the dispatcher was super rude. I gave him the intersection where I was -not good enough. Okay here's the business name-nope not good enough. Okay here's the address - still not good enough he needs a zip code. Is it possible Austin Yellow Cab is the only place in America without the internet? How could you possibly expect people to choose traditional cabs over ride sharing when you can't do your customers the courtesy of modernizing your archaic business practices just enough so customers aren't required to know the zip code of every place they may need a taxi to or from? As a visitor to Austin I'm appalled not only by how antiquated this taxi company is but how incredibly rude the dispatcher was on top of it. Maybe if you had any customer service skills your industry wouldn't be in such bad shape. read more

Right after Uber and Lyft left Austin, I was forced to take a cab as I'd had a bit to drink. Lo and behold this perv cab driver got all touchy feely with me and was calling and texting me even after he dropped me off. I could not get over the irony that somehow cab drivers were supposed to be screened and safer than Uber or Lyft drivers. I have not used their service since that time and remain disgusted with this company. Glad Uber is back! read more

Left a bag in the cab by mistake and dispatch and the driver got it back to me. Props for service when it really matters.

-1 star, avoid! Made appointment to for a cab to show up at a particular time to get to airport, got a message from dispatch the driver is coming, got a message from driver that he's coming, waited and waited turns out he's not coming and picked up someone else on the way. Almost missed the flight! I actually declined several other cabs met on the street in order to keep my end of the oral contract; but this company's driver is completely unethical. this is why Uber is taking over, at least you know in real time if a driver is coming, instead of blindly waiting for an lying irresponble sociopathic cab driver read more

Terrible service. The driver who picked us up at the Airport complained because we were wasting his time by not going a far enough distance. So rude ! read more

Can I give zero stars??? At first I thought maybe it was my first cab, we all have bad days but after my thirds cab ride when I specifically told the cab company I was in a time constraint and she said "it won't be more than 15 min" which I thought was a bit long but decided to wait. When. Y cab came 30 min later! I told him I was in a hurry and he kept browsing through his photos on his phone.. then when I had to change my destination bc it was clear I was not going to make it back to my hotel before dinner, he asked me to use my own GPS to guide him!!! This was while he listened to music!! And he even stopped at at a demonstration to tell a pedestrian that he would be back to pick him up!! Unbelievable.. By the way I didn't mention my first or second cab experience where the cab driver didn't put his meter on and charged me $10 to go 6 blocks... why Austin got rid of Uber is beyond me! As an international traveler I can't understand why read more

Called a YELLOW CAB Monday night to take me from the Austin Motel on S. Congress to Antone's on E. 5th because I am an old lady who's used the trad cabs for decades and is happy to pay cab rates for a clean, roomy vehicle. Instructions for back building and room number given, but we soon spy YELLOW CAB #331 circling the front repeatedly, flag it, and find that yes, it is my cab. A little concerned as to the driver's state of mind as he's frothing about the pickup spot and clearly DID NOT KNOW THE AUSTIN MOTEL. "Do you know where Antone's is?," I ventured. "Sure! Get in!" I waved to Steve, fairly sure the 10 or so blocks to Antone's were in hand. My husband looks very suspicious but waves farewell. Yellow Cab driver 331 blabbers down Congress then turns right on Riverside at Congress. Maybe 5th at Congress is closed and he's taking me the long way because he has to, I am thinking until he hurtles across IH 35 headed east. "Excuse me, where are you taking me?" "To Antone's on Riverside!" "It's not on Riverside, hasn't been in 2 years, it's on 5th by the Convention Center." "It's on RIVERSIDE! I took someone there last week!" he yells at me, LYING. "It was at 5th and Lavaca and they moved!" "Yes, but then they moved AGAIN, they opened here New Year's Eve, and are on 5th now! Dude, I know what I'm talking about!" Drive is turning around by now. "Well, okay I will take you to this Antone's on 5th Street instead of Riverside, but don't blame me if it's wrong!" I am pretty freaked out. IS THIS AUSTIN??? Guy finally turns back west on Caesar Chavez, sputtering all the way this is not his fault, dispatcher didn't give him my room, he drove someone to Riverside for Antone's two days ago, blah blah blah. But I can see he is headed to Lavaca. "Turn right on Brazos." "Brazos?? You sure?" Thank goodness we had a straight shot up Brazos and I directed him to turn left on 5th and stop at the blue sign that said ANTONE'S. No break for driving me to where I didn't want to go, so I swiped my card and ran away. Buddy Guy and James Cotton were timeless. But I WILL NEVER TAKE YELLOW CAB IN AUSTIN AGAIN. read more

First van/cab when to the wrong door. He did let me sit in front seat, but at destination did not position van to allow me to use the ramp to sidewalk. Waited 15 minutes for the return trip on another van/cab which was much worse--had to sit in the rear because front seat was filled with trash and there was no position that was comfortable for my knees. He did not take the most direct route to return from appointment but did let me out where I needed to be. Austin, TX read more

Yeah, so supply and demand is apparent, now that Lyft and Uber have temporarily left Austin for whatever confusing reasonings?! And yet, still, overall customer service and internet compatability at Yellow Cab sucks...like always before(I lost a job B/C of their ineptitude once!) I could go on a singular rant about how crappy my Hail a Cab App experience was tonight, but it's not worth the time! I'm trying to give up on negativity, but Austin Cab truly is a pain in the ass and almost twice the usual price to my local establishment, with rude drivers who call to confirm you booked a cab(rudimentary English speaking) and then call again to let you know they're there...no hello, just...where you going(and no response when I thank the asshole for the ride)? And also, the Get Me phone app sucks also...I may just stay homebound for a while until all these transpo idiots get their stuff together, in line or whatever it takes! read more

Absolutely horrendous. The worst service ever. Do yourself a favor and never use them if you want to get anywhere and definitely not if you need to be on time. I booked my yellow cab via their app 48 hours to my trip. It supposed to arrive at 4:30 am. By the time 4:45 am came, I was finally put through an operator who told me that they are "trying" to locate my taxi as there is no available in my area. The operator was absolutely useless and never put me through a supervisor as I requested. She simply hung up on me since that was the easiest thing for her to do. Needless to say, I had to take my car to the airport and made my flight with 10 min to spear. Yellow cab, you should be shot down and boycotted because your customer service is below zero. You DO NOT AND WILL NEVER measure up Uber or Lift on any level and I hope we'll get those services back in Austin very soon so you can go out of business. I'll never give you my business again. You deserve no star rating. One is way too generous for the terrible services you provide. You should be ashamed for the way you service this city and not allowed to do so. read more

My husband has used Yellow Cab many times for several years. He is a double amputee with no legs. Today he called for a handicapped cab at 10 am for a 11:40 am appointment. He also had a 1:10 pm appointment right across the street from the first. Around noon a cab driver called my husband. He could not find the building so he left. Really??!! No one else from Yellow Cab has ever had this problem.The first appointment had to be cancelled. At 12:30 pm Yellow Cab could not tell my husband when he could get a cab. Two critical doctor appointments had to be rescheduled. This is my second review for terrible service by Yellow Cab for my handicapped husband. Yellow Cab obviously does not care about their handicapped passengers. I had to give this one star to post the review. read more

In this age of Uber and Lyft I've never been wrong with these guys, specially today's ride with Carlos what an awesome representative of your company...clean, spotless smelly good car, and this guy even wore a tie, obviously a very proud man and professional, my honey and I love the ride and experience we'll ride again with Yellow Cab, oh yeah ! And don't forget to ask for Carlos! read more

DO NOT COUNT ON THEM SHOWING UP!!!! The worse. I missed 2 concerts at The Moody theatre cause they never came. 1 mile ride. They like the longer rides to make more on fares. Lyfte and Uber are there in 3 minutes even if it's 1 block. Would NEVER call Yellow cab again. Took Hail a cab app off my phone read more

Great service, and I understand I may be the exception here. Scheduled a car last night for this morning--it showed up 10 mins early and the driver even called to let me know he was outside. Super pleasant conversation the whole way to AUS, was fine with credit card (as I'd forgotten cash), and I'm here with time to spare. read more

Apathy abounds in the absence of meaningful competition - should be their mission statement, because it's reflected in performance. I had a REALLY important function to attend. I called two days in advance to request a ride and even got a ticket number. On the day of the event. ... no cab arrived. I called and they had no record of the orig. Request. They dispatched a ride, now already 15 mins late. Then still no cab. After another call I finally got a ride. Call any other option of you can. Service sucks. I'd heard from others that the service was bad, but I guess i had to find out for myself. How dumb. read more

First time since Uber was banned in Austin and I scheduled a Yellow Cab to pick up at 8:30. Well 8:30 comes and goes so I call and they dispatch a car 20 minutes out... Now I'm running late for the airport. Horrible service. Hard to use. Thanks Austin City Council for taking away Uber and Lift; why don't you go suck a cow chip. To add insult to injury, they actually canceled the cab without calling or notifying me at all. Unless you have no other options I would not recommending using yellow cab company as I had to drive myself to the airport! read more

Unreliable. The online taxi ordering system doesn't work. You find that out when your taxi doesn't arrive. Then you call and wait another 30 minutes. Not useful if you actually need to be somewhere as is often the case if you need a cab. read more

Terrible service. We used it twice. The first time we reserved a ride to the airport. The taxi never came and luckily our friend found another ride. Wanting to believe it was a fluke, we reserved again for a 430am pick up the next day. This time we booked online as we were told this was a better way. Taxi came at almost 5am. Nearly missed our flight. Don't use this service to book taxis. read more

I wish I would have checked Yelp before counting on Austin Yellow Cab, I might have actually been able to avoid them (which you should). Was on an early flight and asked for a pickup the day before, sort of expected them to show up. No call, No show = Not ever going to use you again. read more

I would give them -5 stars im sitting here at the gas station waiting for over an hour & three diffrant cabs have called saying they are here when I'm outside & not one cab has even drove by this gas station got hung up on two times by driver becouse there lost do know where they are going its truly redickulios like really get you stuff straight and stop wasting peaple times i could of walked home already this is bs excus my language but its hott and still no dame taxi i will never call them agin unorganized and unprofessional read more

Laughably unreliable. We waited in a lightening storm for 30 minutes and still no Yellow Cab. It never came, never updated us. The app was also unreliable. It said three minute wait, two minute wait, then jumped to 15 minute wait. Uber needs to come back to Austin!! read more

If there was less than a one star I would choose it. Austin is in desperate need of reliable transportation . This company and their app are unable to fulfill the need of the need of this city. They suck. I stopped drinking at months at a time to avoid using them. Hate em. read more

The worst peice of crap cab service ever. Drivers don't know how to call confirm a pick up or drive. They use out of the country people to book cabs or so i was told by a driver. This company just needs to sell itself to the city TRASH!!! read more

This company is not worth any stars but one to post. Too bad. The concierge arranged a pick up from Thomas with reservations confirmed with Yellow Cab. No one showed up and when hotel called the guy hung up. Thank you Hyatt for saving me. Another vote for Uber!!! read more

If u want something lost in their car and then for them to drive off from you while u try to stop them then I would highly reccomend this companu read more

Terrified due to reviews however a different cab company screwed me over literally last minute. I called yellow cab at 325 on a saturday night and they showed up in less than 5 min for my trip to the airport. AMAZING read more

Great service and clean van. I made a reservation the night before and the cab showed up on time. In fact, he showed up 10 min early. I was a bit worried bc i had an early morning flight. The dispatcher was also polite and professional. read more

Although the drivers are friendly, they do not compensate for the incompetence of Austin Yellow Cab. Multiple experiences of lost reservations and late cabs have resulted in many missed flights and last minute scrambling at 5am to get to the airport. I'm done with this company. read more

Thanks for driving in a circle and taking your sweet time getting us to our location. I can't wait till Austin gets Uber!

Moved back to Austin and tried to give yellow cab another try - but wasn't even able to do that (or give feedback). Both yesterday and this morning, the servers weren't working properly - so can't use hail a cab app, can't book online, and can't even send an email on the contact us page. Stuff happens with servers, sure, but it has been over 24 hours and still have the issue - and including on a Saturday which I would imagine is high volume. Yellow cab, you never cease to disappoint. read more

They were 45 minutes late even after scheduling a ride a day in advance. Almost made me miss my flight.

Rude People at the Dispatch called for a Cab on a Sunday night at 12:35 to leave work and it didn't show up til 3:21 am

I flagged down a cab driver and he refused to take me 6 blocks because the fare wasn't good enough. This is why no one uses yellow cab anymore. read more

If you call a cab it will not show up! Do not use this service, it sucks. If you call to check on the cab, they will say it is on its way - it isn't. The reviews are correct, this company's service really, really, really sucks. So bad they had to create a different Yelp account because their original sits at a one-star rating. I don't know of a worse job that a cab company could do than to not pick up patrons who call for a cab. read more

I will never use a cab in austin again. Period. Austin cab driver NEVER arrived. Yellow took LITERALLY an hour (to Ben white/35). Instead of improving their business, they chased uber away. 3x as expensive to get home now. Rude drivers, app is trash. No thank you. I would rather walk home with 2 broken legs, in a monsoon, chased by rabid wolverines. read more