In the most terrifying manor, I was just screamed at by Jay. I've brought cars to him for a few years and while he shouldn't scream at anyone, he certainly shouldn't scream at a loyal customer. I dropped my car off to him last night with a note. One item on the note was for a rattle under the hood. Jay called, screamed at me and did not allow me to speak back as he continued to scream over my calm words. I was terrified he'd damage my car if I got upset back. Jay told me I've brought the car in before for the same reason and if I wasn't going to fix it, not to bring my car back EVER AGAIN! He said he had it in his notes that I didn't believe him when he told me the issue before. He was hyper and raging- not just speaking (which would have been bad enough given his choice of words). I tried to speak rationally. I even opened with, "I take responsibility for not being the smartest tool in the toolshed..." in effort to calm him, continue and communicate that I a) Didn't think this was the same rattle. I had my heat shields tied down when I was at the dealer for a recall and again when I happened to be at a different mechanic with a friend. Jay's solution was to pull out the heat shields all together. I was worried that may not be the right answer. But that rattle was under in the rear of the car. This rattle was coming from under the hood. And, if it was the same rattle that I simply didn't understand that from our last conversation. But, he screamed again raging that he took my lack of repair as personal, and that I am not to come back to him and he's slammed and didn't have time for this. I also wanted to communicate that b) If it were the same rattle (and sorry I didn't include a long explanation in my drop of note) that sure, I am ready to take his recommendation as the rattle got louder now. However, I could not speak those words to him because he screamed at the top of his lungs and hung up on me. I immediately had a racing heart rate and was shaking in fear. I walked to get my car making sure I was on the phone with someone as I was truly scared he's take physical action. He seemed like a totally different person and if he changed that much then he may be really going over the edge. Only those close to him know if he does this regularly but I didn't and I didn't know what he was capable of. You may have only experienced Jay's nice side and find this unbelievable but be ware, be cautious. And I know he felt free to speak to me like this because I'm a woman.
I literally got raged at, told not to come back and hung up on because I didn't have a repair done in the past and brought my car back ready for a repair.
Very disturbing. read more