I knew from the first company I called that there were complications to replacing my very old gas…read morewater heater, so I called Texans Water Heaters for another opinion. Brandon immediately recommended switching to electric would be the most cost effective. He called an electrician he has worked with, who turned out to be very reasonable and someone I will use in the future for my electrical needs, and the day after that work completed, Brandon & William quickly capped the gas line and replaced with a new electric water heater. Brandon was correct electric was much more reasonable price, in my case, than replacing with another gas water heater. Very happy I called Texans Water Heaters and pleased with their services every step of the way.

THE MOST EXPENSIVE ONE HOUR REPAIR IN HOUSTON…read more FIVE DAYS WITHOUT HOT WATER. A $1,000 LABOR QUOTE FOR A REPAIR THAT TOOK ABOUT AN HOUR AND THEN TRIED TO HOLD PARTS THAT BELONGED TO ME HOSTAGE WHEN i WANTED TO GET THE REPAIR DONE BY ANOTHER COMPANY. BASED ON MY EXPERIENCE, TEXAS WATER HEATERS SEEMED FAR MORE INTERESTED IN MAXIMIZING THE SERVICE BILL THAN HELPING RESOLVE THE PROBLEM. I CANNOT RECOMMEND THEM. USE EXTREME CAUTION AND GET A SECOND OPINION BEFORE APPROVING ANY REPAIR WORK. We purchased a Navien tankless water heater from Texas Water Heaters in December 2023 (their recommendation), including installation of a new electrical outlet. When the unit stopped producing hot water less than three years later, we expected a straightforward warranty repair. Instead, we spent five days without hot water while Texas Water Heaters turned a relatively simple repair into a frustrating and expensive ordeal. The technician initially told us the motherboard had failed, they were getting weird electrical readings and that labor would be covered because Texas Water Heaters had installed the electrical outlet. Texas water heaters then brought in an electrician, who claimed the outlet was functioning properly. After that, Texas Water Heaters changed course and presented us with a quote of $1,000 in labor (because we hadn't purchased their service package/labor warranty at time of install) to replace a fan and PCB control board, despite the parts being covered under warranty. YES, THEY TRIED TO CHARGE $1000 TO REPLACE TWO ELECTRICAL PARTS COVERED UNDER MANUFACTURER'S WARRANTY IN ADDITION TO THE $89.00 service fee just to come out! The THOUSAND DOLLAR estimate to replace two electrical components IMMEDIATELY raised red flags. I contacted another Navien-authorized service provider, who told me the repair should take about half an hour and that their hourly rate was $175. Unsurprisingly, I chose the second company. The situation became even more frustrating when Navien informed us that Texas Water Heaters had arranged for my warranty replacement parts to be shipped to their office instead of my home. Navien further explained that because Texas Water Heaters had accepted delivery of the parts on my behalf, Navien would not send replacements and I would need to obtain the parts from Texas Water Heaters. When I called to request my parts, I was initially told they had to be returned to Navien. Only after I requested written confirmation that Texas Water Heaters was refusing to release parts that belonged to me did they call back and suddenly agree I could drive over and pick them up. The second service company completed the repair, installed the warranty parts, and performed a full tune-up for a little over $300.

Johnny was here when he said and provided estimate with explanation. He was very pleasant! If we…read moremove forward with the project I will call him and provide update here Thanks for your time Johnny

Before scheduling an appointment with John, I explained and sent a video of dripping faucet. John…read morecame and estimated $400 for a bathtub faucet cartridge change. I declined it, because it's too expensive then he demanded $150 trip charge. We settled on $100. He asked to zelle him right away. And 10 min later texted again for payment. So paid him $100 for 5 minutes visit Response to the comment: John, yes you said $400 for cartridge change while looking at the bathtub faucet. I asked if you could do some work (fix the backflow preventer or sprinkler valve), so the trip charge could go towards some work, but you refused it and DEMANDED $150. Also, I sent a detailed messages with photos about the issues before your trip.

I was very impressed with the service. A toilet was…read morerepaired. It had a leak that caused a lot of damage in my master bedroom, bath and closet. Ryan checked out all possible sources of the leak. Spot on diagnosis, explained repair and cost, (very reasonable) and got it done. Thank you very much. I will be using this company for any future plumbing needs.

Ryan did an incredible job today. He was prompt, courteous, provided a coupe of options and pricing…read morewas fair. He had to locate a slow leak under our sidewalk to our front door. The leak was under the sidewalk because our builders decided it was a smart place to put it. He stayed until the job was done and we had water today. Great guy as well!

I had a plumbing problem and Power Plumbing came to the rescue. They quickly unblocked my drain and…read morenow I don't have any more issues. Their team is amazing, and Yulissa, the technician they sent, was so nice and worked very fast. Great service and highly recommended!

Joe and the Anchor plumbing team did an excellent job in assessing problem leak issues and making…read moretimely and affordable repairs to our existing shower system. Extremely professional, courteous and efficient in their work.

Fantastic work changing out my garbage disposal. Great communication without being overbearing!…read more Work was complete in an hour and at a competitive price, will definitely use again.

New Gen was quick to respond when i called regarding a leak , as well as a loose kitchen fixture…read more The service provider was timely,knowledgeable, polite and the estimate was free. Definitely highly recommend and will call again for any future plumbing needs

We have used Air Tech in the past and have always been pleased with the service!…read moreI just wanted to put in a good word for the customer care people taking the calls. I can hear the smiles on their faces. Always polite,professional and helpful. Thank you for your help! Great job

Bad business practice. I previously used this company when they were called Elite Comfort and gave…read morethem a great review. However, that's not the case with this new company, Air Tech. While the technician was professional, the estimate they gave was outrageous. The technician said I needed a new evaporator coil. If you look online, you'd be hard-pressed to find one for more than $1,000. He mentioned it would take two technicians and six hours to complete the job. Even if we assume the technicians charge $100 per hour (which is a stretch), that brings the labor cost to $1,200, and the total so far to $2,200. Let's add a 50% markup for the company, which brings the total to $3,300. That's still high, but they quoted me $4,980! Obviously, I shopped around and found a much more reasonable estimate--nearly 50% less from a reputable company. The bad business practice here is charging nearly $100 for the diagnostic, knowing the estimate was outrageous. You could literally build a business around giving inflated estimates with the sole intention of collecting diagnostic fees.

I needed a plumber to fix a leaky shower faucet and toliet. I wanted to use a family owned…read morebusiness. I choose Eli's Plumbing in Humble/Atascocita 281-812-7000. The owners son was dispatched to my job. This young man immediately identified my issues and began work on them. I was very impressed with the service, commitment to make sure the job was done correctly and they were speedy. They even came back to my house 20 min. later to make sure the hot water was coming out the faucet they repaired. Who ever heard of that level of customer service in 2024? Plus, I got a one year warranty on parts and Labor.......They are my new go to PLUMBERS. If you want quick turnaround, fair honest pricing make Eli Plumbing your new go to PLUMBER like me. Highly recommend this company.

My sewer line broke and Eli's plumbing came out the same night after hours to evaluate the problem…read more He and his crew came back the next morning and worked around the clock to fix until the next night to fix my issue. He was very fair and reasonable as far pricing and kept me informed along the way. This is my second time using this company and they are my new go to plumbers!! Thank you for help and coming through in a pitch so my thanksgiving plans didn't get ruined

We recently had a plumbing emergency at our home in Kingwood when water began leaking out of our…read moredownstairs toilet and creating a large puddle on the floor. This is an issue we've dealt with on and off over the years due to a recurring clog in the line, so we've had plumbers come out before to clear it. Because this was urgent, my husband called the Kingwood office of Roto-Rooter since they were the closest location to us. The technicians came out and attempted to clear the clog but said they couldn't get it. They then told us they ran a camera through the line and claimed our pipe was broken. We were then given an estimate of around $13,000 to repair the pipe. On top of that, we were charged over $400 essentially just for the visit and the diagnosis. At the time, we trusted what they told us. But later my husband started thinking about the appointment and realized something important: we were never shown the camera footage of this supposed broken pipe. He called the office afterward to ask about the footage and was told that they usually don't show customers the camera during the inspection and that the footage is typically sent later. But that raises an obvious concern: How would we even know if the footage sent later is actually from our home if we were never shown it during the inspection? Because of this, my husband decided to get a second opinion from another plumbing company. When the second company came out, they immediately ran their camera and invited us outside to watch the live camera feed with them while they inspected the line. What they showed us was very clear. Our pipe was NOT broken. Instead, the line simply has a belly/bend in the pipe, which we had been told about years ago and which can contribute to clogs. They were also able to successfully clear the clog during that same visit. So in our situation: * We were told we needed a $13,000 repair for a broken pipe * We were charged over $400 for that diagnosis * We were never shown the camera footage during the inspection * Another company showed us the live camera feed and confirmed the pipe was not broken * The actual problem -- the clog -- was cleared without a $13,000 repair As homeowners, we rely on professionals to provide honest and transparent information, especially during stressful emergencies. Being told we needed a major $13,000 repair that turned out not to be true is extremely concerning. What concerned us the most The biggest issue for us was the lack of transparency. If a company is diagnosing a broken pipe using a camera inspection, customers should be able to see the footage at the time of the inspection. Advice for other homeowners Before agreeing to any major sewer repair, make sure to ask: * Can I see the live camera footage of the problem? * Can you point out exactly where the pipe is broken? * Can I receive the footage before agreeing to the repair? If we had not gotten a second opinion, we could have easily moved forward with a $13,000 repair that wasn't actually needed. We would appreciate someone from management at Roto-Rooter reviewing this situation and contacting us regarding the $400+ we paid for a diagnosis that turned out to be incorrect.

My water heater suddenly stopped running and unfortunately I couldn't figure out how to restart it…read moreso I called Rotor-Rooter. They were able to respond fairly quick and took a total of about 10 minutes to turn on my water heater. The problem was THEY CHARGED ME $298.00 to do so! I found out that the water heater has a breaker that needed to be reset. My ignorance of this ended up being very costly; however, the fact that Rotor-Rooter took advantage of this is completely unethical and it shows that they are more than willing to put their profit making before their customer service. The technician that helped us was very nice but his company's policy is outrageous. I would understand paying a fair service call price, but $298.00 for a job that took only 10 minutes!!! Don't used these crooks!!!

J&G booked my plumbing appointment same day on the weekend with a competitive price and sent a well…read moreexperienced knowledgeable plumber to fix my drainage issue. Recommend and I will keep them in mind for any future plumbing needs!

These guys were great! They were responsive, courteous, and thorough!…read more A month or so ago, we moved down to The Woodlands from California to be close to a sick family member. A couple nights ago (Friday before 4th of July weekend, of course), the kitchen sink started to back up. It wasn't just a bit slow, it was pretty much unusable. I'm pretty sure I heard it laugh at me when I poured Drano down it. It did nothing. They responded quickly and were able to come out on Sunday. Boy, I'm glad they did! They pulled out so much gunk out of the pipes! I forget the name of the plumber that came out, but I appreciate his dedication towards ensuring we didn't need to have them come out again. He snaked the pipes almost all the way to the outside of the house, clearing out what was assuredly years of gross build up! We'll totally use them again if we have any other plumbing problems. I'd highly recommend them!

Definitely great service Reasonable prices…read moreOur technician, Justin was very professional And fast!! He installed a new garbage disposal in no time We will not hesitate to call GAP next time we're in need!

I am an out-of-state landlord with a property in Crosby Texas. I had Gap Plumbing come out to do a…read moresimple repair. My tenant overheard the conversation between the plumber and the office lady discussing fees. The plumber told her $2500 and the office gal said she's from California let's charge her $3,500. I initially agreed to the price, but thankfully my tenant got a hold of me very quickly and I canceled.! I then called first aid Plumbing who did the very same job for $1800! I'm disgusted by the dishonesty of this company!! Do not use them!!