Great service nice staff, very helpful and kind. Easily accessible as well, close to shops

If I could give 0 stars I would. I called the clinic with a few questions as a potential new patient, and what I experienced was completely unacceptable. The person who answered the phone, Tasha, spoke to me with a shocking level of rudeness and hostility. She was aggressive, dismissive, and even went so far as to use profanity during the call. This kind of behavior is entirely unprofessional and reflects very poorly on your clinic. As someone who was seriously considering becoming a patient, this interaction was enough for me to take my business elsewhere. If this is the first impression your staff gives, I can only imagine the level of care behind the scenes. If Tasha is that unhappy in her position, she should not be the first point of contact for your patients. No one deserves to be spoken to that way -- especially not by someone representing a healthcare practice. Tasha stop being a bitch read more

The staff was rude and acted like I was an inconvenience. If you're looking for respectful, patient-focused care, I'd look elsewhere. There are way better orthodontists in Boulder. read more

If you're looking for a great, friendly and reasonably priced orthodontic practice, this office surpassed my expectation! My results are beautiful and the entire office goes above and beyond for their patients. read more

Horrible experience! Do not have treatment here unless you want to waste your money and time. Staffing always an issue, the doctor doesn't care about leaving you waiting every appointment. I gave them the benefit of the doubt at first but this is obviously a case of bad management. read more

Dr J is very moody. Friendly one day then doesn't even greet you the next. Horribly belittled one of her staff in front of me. I was a transfer Invisalign patient from out of state and she rushed to "finish" my treatment but my teeth are still not completely straight. I'm now paying another orthodontist to finish the job. I'm not surprised there is high staff turnover in this office. Don't let the cheery pics on yelp fool you. read more

If my car was the self-driving type, it wouldn't even need directions to Yamashiro Orthodontics! Dr. Jan oversaw the treatment for all three of my children and now she's my orthodontist! Both she and the staff have always been great. I can count on one hand (over many years) having to wait past our appointment start time and that's so important because when you have to pull kids from school or get them there late, on-time appointments are crucial. The staff have always been kind and respectful. As a parent and now, as an adult patient, I really appreciate their kindness and gentle ways. Having braces is a physical, financial and time investment but it's also emotional and I've been so grateful to be cared for by the staff and Dr. Jan. They're very patient with me and always have an answer for my 101 questions. I completely recommend Yamashiro Orthodontics whether it's for your kids or for you as an adult. read more

I absolutely cannot say enough great things about Dr. Yamashiro and the staff in her office. I have been meaning to write this review FOREVER as my son had braces with her and now my daughter does. They are kind, PATIENT and I believe the best in town! My one kiddo has amazing teeth thanks to Dr. Y and my daughter is on her way. I feel so lucky that she was recommended to us and am grateful for her and her staff. read more

Have been back to Dr. Jan several times since this initial review and she and her team really are the best. Consummate professionals all around. Dr. Jan is smart as a whip and truly cares about everyone who walks through the door of her office. So grateful to have such talent here in Boulder. read more

I am so happy to find this place for my teeth to be in a great place. This place is very nice & clean with cute decoration. I stared coming here since April & everytime during my appointment, doctor Jane & her staffs always make me feel comfortable. read more

We had a very negative experience with this orthodontist's office today. Given the pandemic, we did not really want our son going to the office, but he needed to have 8 brackets/braces removed since the treatment we wanted was complete (to see if a molar was ankylosed and could be brought down (the tooth did come down with the few side braces we did). The office neglected to let us know ahead of the appointment that a consent form would need to be signed before they would remove the braces. Due to Covid concerns, my son (who is 18) went to the office himself and was told that a parent would need to sign a consent form before they could start. Even though he is 18 now, they would not let him sign the form for himself. I spoke to someone on the phone and was told he couldn't sign because we (parents) were the ones who paid for the treatment so only a parent could sign. Sounded like a lame excuse, but whatever, I asked (and the staff member agreed) to email me the form so I could sign, scan, and email it back. I then waited in front of my computer for more than 50 minutes for someone to email me the form. Meanwhile, my son was sitting there in the office waiting, at increased risk of Covid to himself and to our family. I instructed him to go outside to the car to wait, but they kept telling him that they were sending it so he continued to sit there (I can't fault him, it's probably what I would have done at that age when adults tell you they are getting something done). I decided to compose and email my own consent letter and asked that they please get started as I was told when I scheduled the appointment in December that the removal of the 8 brackets would take 90 minutes and he was going to end up being late for his next class if they didn't get moving. At the 54 minute mark, they finally sent me the email with the form. With the time it took for me to print, sign, scan, and email it back... he'd been sitting in the office for an hour before they started. This is unacceptable and inexcusable. The entire situation was completely unwarranted and unprofessional because they should've sent us the form BEFORE his scheduled appointment so he could have brought the signed consent with him and not had to wait an extra hour for them to begin the treatment. Why it took them almost a full hour to email a consent form is anybody's guess and there was zero apology for it taking so long when they finally did send the email over. They not only completely (and rudely) disregarded my son's and my time, they put our family at an increased risk of Covid because the office has an open operatory where several patients are seen at a time. This was the final straw for us with this office, they have never been very helpful or flexible about scheduling appointments, always suggesting that my son's regular school schedule is some kind of unique and unreasonable constraint, so appointments were always scheduled weeks and weeks out and then there was the constant push for him to get full braces. I don't know what happened, but ever since Dr. Sabott sold the practice, the experience has been less than stellar and now with what happened today, we will not be going back. To say that I was angry about today's incident would be a massive understatement. We have always respected the time of the doctor and office staff, but our time was thoroughly disregarded; that is not okay and in the middle of a pandemic, it is especially egregious. read more

A completely incompetent office that seems to use kids' mouths as a practice playground. We have experienced nothing but problems, mistakes and incompetence, with a staff that changes almost too frequently to offer any level of quality care. read more

I've no previous experience with an ortho, but the folks at Yamashiro Ortho are amazing. Really great service, flexible scheduling and they've kept me up to date throughout the process so far. I'd highly recommend this office. read more

3 for 3 - all three of our children see Dr. Jan and we feel the results have been excellent. I do wish communication was better, for example, how long an appointment will be or if there will be adjustments that will result in teeth moving/pain, so that we can take a Tylenol first. Not enough of a problem to knock off a whole star though. Also - sibling discount is worthwhile. read more

They try to convince me to transfer to their place without knowing the original condition of my teeth. Turns out they make it worse by using their own technique. Also, they have a terrible system of exchanging information with my former orthodontist. They did't even know my name and my birthday when my former orthodontist calls them. They claimed that I didn't even have braces while they just helped me to adjust it three weeks ago. read more

I have an orthodontist from a different state. They were able to quickly fit me in and do the impressions/photos to get me a new retainer. Excellent service and very professional. Would definitely recommend. read more

Having been a patient for over 6 years at Yamashiro, I can say that my experience has been nothing short of incredible. I began coming here in 2008 at age 14, when j embarked on a 33-month-long campaign with braces. Throughout that time, Yamashiro's constant service, care, and staff made my experience truly special. The staff's unique ability to foster interpersonal relationships with clients (even snotty, braces-hating 14 year-olds) made office visits easy and enjoyable. I had an extremely difficult case, and Yamashiro Orthodontics took great care of me with constant care and a great attitude. I'll always remember the late night, weekend, and squeeze-in appointments that Yamashiro made possible to get my smile to where it is now. read more

I very much appreciate the care Dr Yamashiro and her staff are taking with COVID precautions. Staff was professional and clear in making calls early on during the Stay-At-Home order to explain the need for delaying appointments. I've had two appointments since Safer-At-Home came into effect, and in both, all the staff I came into contact with were conscientious about the initial screening, use of masks and gloves, placing patients at a distance from each other and use of plexiglass screens and/or separate rooms to limit aerosols. I appreciate the positive attitude that's very apparent among all staff members here, and credit Dr Yamashiro for setting that tone even under challenging circumstances. read more

BATE AND HOOK!! Terrible experience with this place..I went in for a consultation for invisalign they made a great first impression of them selfs and the financial advisor specifically told me that I could get bottom Invisalign instead of both top and bottom and the price would just be cut in half. Which logically makes sense!!! When I went in today to pay in full for just my bottoms they told me I had to pay the FULL amount for top and bottom even if I wanted to just get my bottoms done! when I corrected them telling them what the financial advisor had told me they continued to say they had no idea what I was talking about. Bait and hook. This isn't the first time this has happened to people. There's a reason they have 1 star so pay attention people. read more

The worst orthodontist around! We started with Dr Sabot and the practice was sold to Dr Yamashiro. Every time my daughter has gone in for an appointment she comes out in extreme pain and in tears when getting worked. This never happened with Dr Sabot's people. The staff is constantly changing over. We have never seen the same people twice. Now for for some reason our bill has gone up more than $1500. The finance person lied to us about putting a claim to the insurance. This place is run by a hack and it appears there's some shady business going on with the billing. Now we have to get attorneys involved. Stay away from this place!!! They have no business being orthodontists!!! read more

We had an orthodontic emergency when visiting Boulder recently, and Dr. Yamashiro called me first thing Saturday morning after I left a message on the overnight emergency number. She talked me through how to deal, even texting some pictures back and forth. What great service! read more

I used to come here when it was Dr Sabbot's office, and recently broke my retainer, so walked right in assuming it'd be the same place. They were incredibly accommodating, and walked me through the options and answered my questions. They did a great job of following up with me to make sure we found a time that fit my schedule. read more

Wonderful, professional approach so far. Explained everything to an 8-year-old step by step when putting braces on. we are very happy.

Very flexible and kind! I really enjoyed going to their office and getting fitted for a new retainer!

Great service here and really friendly people. I went in for the first time recently and they made the process of getting set up and getting what I needed done quick and easy, I would have nothing to complain about and would recommend to a friend if asked. read more