Great and efficient little shop. Easy to check out a truck and a clean waiting area inside. We…read moreneeded a one way rental to western Washington so this was pick up only, but I'm sure the drop off would be equally as simple. They had a full selection of small vans up through 26ft trucks, and even some with hydraulic lifts in the back. Would easily recommend to anyone needing a local or one way truck rental.

From the owner: Save Up To 20% When You Reserve Online Today!read more

I used there mobile technician service as I was having trouble with one of my work trucks he came…read moreout and ran a diagnostic clean a connector that seamed to be the issue did warn me that the sensor itself my be bad cheated a bit and was on his way down the road he was on site for about twenty minutes. Most of that time was chatting .he seemed knowledgeable in his trade and I felt that he did a good gob until lol. He didn't bill me on the spot said he would send it to me . When I eventually got the bill it was. 600.00 for a 30 minute visit . I understand shop to shop time which would ad 1.5 hours to his time but he already told me he had a mobile stop before hand and another after . Protocol is to charge each customer travel time from your last Custer to the next not both ways . I would have become a devote customer as I don't alway have time to do the work myself . But at that rate and billing practice I can't recommend the service to anyone.

From the owner: RWC Group is an International, Hino, Isuzu, Crane Carrier Corporation, Kalmar and IC Bus commercial…read moretruck vehicle group. We have 700 employees spread across several locations in AZ, CA, WA and AK. The company sells and leases all kinds of trucks and buses including tractors, sleepers, daycabs, box trucks, reefer trucks, dump trucks, water trucks, CE, RE and more. We provide all kinds of services including repair, maintenance, alignment, DPF cleaning, body shop and mobile service. Our extensive parts inventory includes OEM parts from International, Hino, Crane Carrier Corporation, Kalmar, IC Bus, Cummins, Eaton, Spicer, Allison, Meritor, Bendix, Delco Remi, Fleetguard, Exide and Run Right.

Rude front desk person. Skipped me to help another customer when all I wanted was a status report…read moreon the vehicle they have been working on for almost two hours. Their "waiting area" consists of two uncomfortable chairs with a coffee station with no coffee available and a plastic tree held together by duct tape. You would think if you're going to make someone wait two hours for you to do a 30 minute job, you would least provide water or a tv to watch while you sit and wait.... and wait... and wait some more. Just goes to show that Yakima continues to provide substandard services. Oh and icing on the cake and I'm on my third hour waiting for a simple installation to be done, a super classy Uhaul employee just burst into the "office" and yelled "It's fu%king busy as sh!t in here". Nice. Real nice.

Checked in online the night before because they said it would save half the time. Not true! Still…read morethe slowest process on earth and the incompetence level and unprofessionalism is at an all time high. Every Time I come in here they claim to have some sort of technical issue with their system when it is obviously operator error. This is almost a painful transaction But unfortunately somethings I am required to do on a regular basis.

Thank you so much for the kindness and professionalism you have showed during my stay and use of…read moreyour facility. Very clean Facility! D. Warren

This is the best U-Haul location I've ever used. Everyone was so helpful and thoughtful.read more

From start to finish, our entire experience using the U-Box point-to-point move was flawless. We…read morerented three U-Boxes that were delivered to our rural property in Centerville, WA. We had previously used ABF Freight for self-packing long-distance point-to-point moving, but ABF would not pick up from the remote Centerville address. We heard about U-Box from a friend who had a great experience, so we decided to give it a try. Most importantly, they serviced both the rural pickup location and an equally challenging rural delivery location in Lampasas, TX (over 2000 miles away). All the drops and pickups were easily coordinated with the Yakima and Killeen teams. When our U-Boxes were in transit, we worked with a helpful nationwide dispatch center. Our contents arrived just as we packed them, undamaged, and on schedule. We were able to avoid an extra month of storage by scheduling carefully on both ends of the move. Overall, this was much easier and less expensive than renting a large truck and driving it ourselves (we've done that in the past also). No ramps needed- great for those large heavy items like shop equipment! We also got two dozen blankets per U-Box (way more than needed) included in the rental, which saved even more money. Kudos to the Yakima team for friendly, professional, and flexible customer service. Moving is a big chore and they made it a lot easier. Highly recommend, especially for rural addresses and long-distance point-to-point moves.

Incompetent. I believe the worker who took our reservation of under the influence, as they seemed…read morereally spacy when we called them. Later we discovered that he misspelled my name, and entered an incomplete and incorrect address for my billing address and moving addresses. This caused the reservation to 'disappear' and mess up my U-haul account, leading to endless headaches with the company. As they misspelled my name, when we arrived, they claimed that I had no reservation. They just shrugged. We had to ask explicitly for them to help find the reservation, which they could not. Then we had to ask clearly for other Uhaul offices. This led to us having to drive to Granger, WA (nearly an hour away) to rent from a different office. It was a terrible experience.

Great customer service and I love the reminders that they send meread more

Thank you for your help ! We've been Yakima since 2017, I believe. They have always been very kind…read moreand very easy to work with. They are always so kind when I go inside to talk to someone. Lorne the manager is always very knowledgeable and helpful. The hours are fantastic. The gate access is 7 days a week. Even open on holidays. Then don't have 24 hr. access. But they can adjust hours for needs. Automatic payment option is great so if I forget they handle it for me. My storage locker is a drive up, so that's coinvent. The lot is very clean. The new LED lighting is very nice. It's a great location right off a main road way (Fruitvale Blvd). Easy access to Hwy. 12.

We recently moved my aunt and this place has been great in storing her stuff. It's conveniently…read moreright by her house and the staff is always so friendly and nice. It such easy access for her to pull up to her storage and easy for her to get in and out of the gated area. Not to mention, the pricing was right for her as well since she is on a budget. I would definitely recommend this to anyone in the area. A+!