Rude front desk person. Skipped me to help another customer when all I wanted was a status report on the vehicle they have been working on for almost two hours. Their "waiting area" consists of two uncomfortable chairs with a coffee station with no coffee available and a plastic tree held together by duct tape. You would think if you're going to make someone wait two hours for you to do a 30 minute job, you would least provide water or a tv to watch while you sit and wait.... and wait... and wait some more. Just goes to show that Yakima continues to provide substandard services. Oh and icing on the cake and I'm on my third hour waiting for a simple installation to be done, a super classy Uhaul employee just burst into the "office" and yelled "It's fu%king busy as sh!t in here". Nice. Real nice. read more

Checked in online the night before because they said it would save half the time. Not true! Still the slowest process on earth and the incompetence level and unprofessionalism is at an all time high. Every Time I come in here they claim to have some sort of technical issue with their system when it is obviously operator error. This is almost a painful transaction But unfortunately somethings I am required to do on a regular basis. read more

This place is hard to either complain or compliment the employees since none of them wear name tags. The only complaint I have is waiting for help either making a reservation or enquirer about services can be a while. They really need to overhaul their service counter. And staff it better. read more

Moved my daughter to LA from Yakima. Sales and service 5 stars... drop off in Thousand Oaks super easy... good value and service

Great shop! The new GM is courteous, knowledgeable and efficient. She took me in an emergency and got me on my way. Didn't just fix the hitch lights, she replaced the wiring harness. More businesses should be managed by someone of her caliber! Thank you Uhaul. This shop wins in my book. read more

This was the Moxee location. Do not ever go to this store! This was without a doubt the worst customer service I've ever experienced. If I could give zero stars I would. We were helped by the store manager Cassandra Franklin. We reserved a uhaul online for a great deal of $99 for 4 days. She said there was no way that was possible, so we went to find the email which said this. She then said she got it approved online, while we showed her the email confirming the price. She then flips and rudely says "I just told you I got it approved, why would you show me that?! Do you want me to take it off?! I don't know what your problem is here?!" She then goes on and on rudely and resentfully saying how "lucky" we were to get it for this price, said we should have paid $600 for this. Blah blah blah. As we were leaving she rudely says "well merry Christmas to me". We bit our tongues and made sure we took lots of photos of the uhaul before we left so she doesn't try to screw us over when we return it. This experience was bizzare. Why would she get mad at us for this pricing? Is she, (the store manager) not aware of uhaul's promotions? Then getting mad at us for showing proof that we weren't trying to pull one over on her. She acted like this was coming out of her paycheck and we were stealing the uhaul truck. This woman was just ready to fight anyone that day. After reading other reviews, other people are having similar experiences. This woman is a piece of human garbage. She is the LAST person to be a store manager, and if this store's franchise owner had half a brain, they should FIRE her ass as she is a TERRIBLE representation of the company. read more

We only stopped in to measure the cab space & pick up tape & rope, but the gent that helped us was polite (held the doors for us & such). He even gave us helpful tips. If this location wasn't way out of the way for our move we would have booked with them. read more

Customer service was great and friendly. I should know. I spent 4 hours there loading a u-pack box.

my family and I were moving from Central Washington to the coast and I had called and scheduled a 18 footer and appliance dolly a week in advance to make sure we would have all that we needed to move the following week. when I called, the gals that set everything up were really nice and they gave a great price and help me out with everything that I needed, however the day before (less then the 24 hour notice that they say they you will get) I was going to pick up the truck I received a phone call from them telling me that they did not have the truck or the dolly. They said that all they had was a 14 footer in Wapato, or a 18 footer in Benton. I would have had to go pick either up at my own cost! When I asked if there was nothing they could do she said that I was" SOL" and couldn't even recommend somewhere else in town! If I wasn't able to find a moving truck form another company that same day, we would have had to wait two weeks before moving, leaving us with more moving costs and paying for an apartment that we couldn't be in! Strongly advise you to go else where, where they care about people and not they to screw them over! read more