I don't what the other reviews are saying about this place but this place is a scam. The manager there doesn't know how to take resposiblity at all. First off, I called ahead about my car being in an accident and I need to tow it over, Martin says their open and there willing to do an appraisal but it'll take only 2 days to dissemble it and see under the hood what needs to be done. And he said he'll call me FOR SURE the next day... Next day he didn't call all day, even though I took a day off from work for it. On third day, I had to go back to work. Still no call from them, I called during my lunchtime. Martin-manager picked up, I told him who I was and how is my progress of my car. He said, he's out of the office and will call back in 10-15minutes..... He never called back. Hour later I called AGAIN, Martin picked up and I told him, I called a hour ago, told my name, told my make model car and yet he mistook me as an issurance person. Which didn't makes no sense, I didn't say anything about issurance in that conversation. He started talking about their already started fixing things. Then when he relies he fucked up and mistook me as an issurance person he said, "oh we're still working on it." At this point, I knew Martin is full of it and I don't trust him.
I pointed out to him, he said he'll call me the next day about my car.He claims he never said that. Professionally and customer service, he needs to call your clients on the progress of the their preperty. Own up.
After that call, I told him, I don't trust you and I'm picking up my car tomorrow.
Crazy thing, when I got there and saw my car, they didn't do NOTHING to my car! What happened to dissembling it and checking under the hood or even telling me on the phone, "oh we're still working on it." If that's true then why did my car looked untouched, also my car was completely dead. Why did you guys steal my batteries from car? Hm. Found out this later.
If Martin is the manager, is there a reason why he likes blaming everything that went wrong to his boss, the owner. He legitimately blamed everything onto the owner, he didn't take any resposibilty of his own words and or actions. The owner is NOT to be blamed for at all, it's your fault Martin! Grow some balls! Stop complaining about your back! You're still in your 40s! Take resposibility.
And Martin deletes this review or anyone, I'll take a photo of this. Post a new one with a photo.
Don't trust this place with your car! Aspecially if Martin is still working here. read more