Part 1: DO NOT TAKE YOUR CAR HERE!!!!!!!!!!!!!!!!!'
We took our truck on Nov 23 due to damage from a tree branch. Damage was minor on the hood, on top of the windshield and hardtop. My estimate was 8 days of labor and took over 4 months to get it back and because we asked for it. During the time they had our truck we found out they were driving it around without my consent. And no they weren't driving it around to the corner or to buy lunch. 2 months in we asked to see the mileage and realized it had a total of 465 MILES More than when we dropped it off! We asked to see the inside of the truck and my interior was super dirty! I found children mask and pharmacy paper from rite aide, chocolate on my doors, candy wrappers, sunflower seeds and chip crumbs! I guess they used my truck for a family trip!!! Mind you I don't have any children so my interior was new! We asked for an interior cleaning and junior agreed to pay for it. Well to make things worse while they did the interior cleaning the guy found a bullet under the driver seat. I guess they also took my truck either to shoot or to Barstow to shoot and go off-roading(it's a jeep). 4 months in we asked for the truck back and insurance said we can ask for the money they didn't use so we can take our truck else where and finish the job. So, Junior agreed to this. This money would pay for the hardtop he had not order yet! Mind you he tried buying a used one from offer up for half the price! And it will also cover to fix the paint in the hood since they had left two different reds! So, whatever he agreed to Zelle us and as of now we haven't heard from him! So now we had to open a claim with the business bureau and opened a small court claim. Thankfully, I am a very observant person and know my car very well and have more than enough evidence! We also found a new scratch under the passenger door and a scratch on my front bumper that were obviously done while they were driving it around! I am sure this isn't the first time they have done it too people! Don't let them do it to you too!
Part 2:
So yes they are very unprofessional with their clients. At one point Junior blocked my husbands phone number so he wouldn't get his calls or messages! Neither Junior nor his dad who is the owner of the bodyshop gave one shit about them being confronted about the mileage. He just said sorry and that he didn't know who did it. I am more than sure one of them did it! Wouldn't be surprised if it was the other brother Omar! They are also liars! So, every other week we would check In, it was a different date the truck would be ready and then when we went to see if it was ready he would just come up with an excuse. It was excuse after excuse! Until we told him to just be straight up and he said he had not order the top! Why because he obviously was planning to fix the one the old one and pocket the money! I guess this was his plan until we asked for the old top to sell it since we had a right to ask for it! So this was after the we found out about the mileage and was just waiting for the top to be change! So from this it took him about 2 months for him to tell us he had not order the hardtop and told us he was looking Into buying one from offer up! Obviously they are not honest people my husband and I gave them many opportunities to prove us they were honest people and always proved us wrong. Until the day we asked for the money back and he agreed to pay us and him even texting us telling us we would get the money this past Saturday he didn't! We sent another message telling him if we didn't receive the money we would start a claim and they obviously don't care for their business or clients! We were never rude to them or disrespectful! We were more than patient but i guess this is just the kind of people they are! I really hope no one else has to go through this, it's very stressful! read more