Disappointing Service\Management. Experience our situation in real time
We took our car in for repairs from a minor accident on 22NOV2024 but have been stuck in processing purgatory by their staff. The car has been fully repaired since end of the year with authorizations from Statefarm for ~$5100. We have since discovered that Xtreme has actually performed approximately $11,900 worth of repairs which is more than the ACV of the vehicle. For context, the other car which hit us sustained less than $1000 worth of damage. Statefarm originally assessed the repairs at $1800 and then up to $5100 after supplements denying all other invoices they sent in. For what is a minor collision, we are in danger of a total loss claim.
communication: they have told us the car would be ready for pick up since before xmas. They actually used the same excuse twice saying it is "in for calibration today". Can't be in there twice over a 1 week period.
Questionable practices: They executed repairs for twice what Statefarm authorized and submitted requests to them weeks after the car was fixed. What they are claiming they fixed is more than the car is worth. This seems like mismanaged repairs.
unnecessary delays: no action after 4 days that we visited, no return calls they promised, no responses to emails.
Most of these processes are not monitored by the car owners as we're just happy the work is done and insurance pays but let this be a lesson to all that you should. IF Xtreme continues to file claims for exorbitant repairs, you run the risk of your vehicle being totaled. Our situation reeks of inflated repair costs to maximize insurance reimbursements and most notably, repairs WAY beyond what insurance approved. In the mean time, we'll have to sit on the side lines watching this situation unfold with insurance and apparently, drive up there in person to get any updates. Mind this process if you have a vehicle in repairs now. Drive somewhere else if youre thinking about repairs. I've included screen shots of the email I've sent them which details out the situation and their lack of response. We are the Lexus, car that hit us is the Civic. You be the judge of how that's $12K of damage and even if so, why you would invest that much to fix a car that only has an Actual Cash Value of $12,500. If the owner reads this review, I welcome his call to remedy since Nic doesn't seem bothered to contact us. read more