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    Xtreme 4X4 Center

    1.0 (4 reviews)
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    Advance Auto Parts

    Advance Auto Parts

    1.3
    (3 reviews)

    This is a review for Advance Auto Parts, Inc.; not a specific store…read more Ordered a Vacuum Brake Booster (online) for my trusty '91 Jeep Laredo. The part arrived on time, but our other car immediately had to go in the transmission shop for weeks. The Jeep (even without power brakes) was our only car during that time. When I finally could put the Jeep into the shop, I opened the box to find the part shown in the pictures below: rusted, filthy, the rubber boot torn, actual human hairs stuck to it. No evidence of a rebuild job at all. I suspect they shipped me someone else's returned core - whether mistakenly or not, I don't know. My shop *would not* touch the thing! Advance Auto Parts' website says that their stores will accept returns; I went to one nearby (attached to PepBoys). They refused the return, likely disbelieving that Advance would ship such a part and likely thinking I was trying to return a junk part stripped elsewhere (please believe: absolutely not the case). I called Advance's Customer Service line this morning, explaining what had happened. They contacted the store, and after a *long* time on hold returned to tell me that they were standing behind the store's decision, and that they would not accept the return even if I paid to ship it back to them. Was I careless for trusting Advance, not checking the part when received? Sure. But otherwise: **I was shipped a junk part, and I am now out $190.28.** And I'm being treated like a scammer. Sweet. EDIT, ONE WEEK LATER: After several phone calls AND several emails to Advance Customer Support, I was shocked to receive a phone call from the local Advance store's manager, saying that he wanted to make things right. He did accept the return and refunded the entire price. So that's good. But still, it was a heckuva week and this did eat up a lot of time during that week. Adjusted from one star to two.

    WARNING RE: ADVANCE AUTO PARTS Mel recently bought a…read moreturbocharger ($1200) from these folks & paid Paul Bailey Chrysler in RI $480 for installation. Part was defective; Mel did get $1200 back from Advance Auto but they are refusing to refund the $480 he paid for initial installation of THEIR defective product - to date they have only offered $250 and this is AFTER filing complaints with the BBB, Attorney General and FTC. This is a company with 4,401 stores in the USA, worth $9,000,000,00 employing 71,000 with annual sales of $8.9 billion, and they are refusing to reimburse a paltry sum of $480. They claim it's against their policy, which is a very poor business practice.

    First Team Nissan

    First Team Nissan

    3.4
    (22 reviews)

    Updating my original 1 star review to 4 stars…read more My original review came after a frustrating experience involving the engine recall on my 2023 Nissan Rogue, confusion surrounding the warranty coverage, and ongoing issues with my infotainment system and a dashboard rattle that had existed for years. To make matters worse, multiple Nissan dealerships in California, Oregon, and Virginia either couldn't fix the problems or simply dismissed them by saying, "they all do that." After my concerns were escalated, Jim Wise, Director of Fixed Operations at Southern Team Nissan, personally got involved. He took the time to review the situation, listened to my concerns, and worked to make things right. That level of involvement was appreciated, especially after spending years trying to get these issues addressed without success. Southern Team Nissan updated the software in my infotainment system and removed portions of the upper dashboard to diagnose and address the rattle. So far, the results have been positive. The backup camera and stereo are functioning properly, and the dashboard rattle that had been driving me crazy appears to be gone. Time will tell, but the vehicle is performing the way it should right now. I also appreciate that Southern Team Nissan did not charge me diagnostic fees or repair costs for addressing these concerns. While I still believe the original situation could have been handled much better, I think it's important to recognize when someone takes ownership of a problem and genuinely tries to resolve it. Throughout all of this, my Rogue itself has otherwise been a reliable vehicle. My frustrations were never really about the vehicle as much as they were about getting longstanding concerns taken seriously and receiving consistent information. In the end, Jim Wise and the team at Southern Team Nissan succeeded where several other Nissan dealerships had fallen short. Because of that, I'm updating my review from 1 star to 4 stars. The original experience was not deserving of 5 stars, but the effort, professionalism, and willingness to make things right absolutely deserve recognition.

    Apparently first team is now Southern Team. There are no signs showing where the parts department…read moreis from outside so a nice staff walked me over and rang the bell. Parts were quick and friendly. I did have a large and long box to take out and all of the staff watched me struggle opening the door. Online ordering was easy and I would use it again

    Xtreme 4X4 Center - tires - Updated August 2026

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