We scheduled an appointment and we were taken back to a room right away…read moreThe team was very kind and empathetic We were able to get X-rays with readings within an hour. Amazing Highly recommend Great staff Very clean and organized, great care Hopefully we won't need to come back but would definitely come back here if we needed to

It took far too long for my Husband to be seen…read more A senior citizen female asked how long it would be until she was seen because she needs to eat and they had no ETA for her and couldn't see her sooner than other patients. Ending up here was not by choice. Our insurance no longer covers Carbon Health on Valley View and Ball. Refrigerated soda water and coffee were available. However, no snacks to offer the senior citizen female. She may need to eat to take her meds on time.

Update: Called billing department and the lady was able to…read morecorrect the billing issue, not sure what happened with their billing system. ------------------------------ I have an HMO and confirmed multiple times during my visit on 3/21 that they were in-network. Despite being told my responsibility was only a $20 copay, which I paid promptly when the first bill arrived. I just received a second "surprise" bill for $120.

This location use to be my urgent care but was taken over by clineva. The staff and management is…read moreway better but Joey and dustin were my favorite from the old urgent care, glad they are still working at this new company. Clineva is fast and efficient.

Came in today, with the hubby..... he is having back pain (on going issues off and on)…read more We been here less than a hand full of times and the care here has been great. Thank you so much, especially the PA; Fidel always a pleasure. Great service . Thank you again for taking care of my husband. We won't hesitate to return in the future.

Hate leaving bad reviews, but disappointed. They gave me an arm sling (which I thought was free…read morefrom the looks of it), and failed to let me know it was $269. I am posting a picture of it. I did not even end up using it, I actually purchased a better one on Amazon for less than $15. I was shocked when I saw my bill. Tried three times to get through billing services, to which they said "too bad". Please let your patients know if something you give them is costly. With insurance coverage, I'm still left $160. Dr. Patel did not even ask me, he gave it to me. I've had Memorial Care clinics give me knee braces, support, etc. and never charge me. Guess it is a lesson learned. Love Memorial Care, but this time disappointed.

My daughter needed to get a chest X-ray after her QuantiFERON-TB test came back positive. We…read moreoriginally went to the Cerritos location, but the radiology technician wasn't available, so they referred us to the Cypress location. One thing I really appreciate about Carbon Health is that you can make appointments. We didn't have one, but we still didn't have to wait long at all. Anyone who has been to urgent care knows those visits can easily turn into a several-hour wait, so this was a pleasant surprise. This was our first visit, and I was impressed with how thorough everyone was. The medical assistant asked all the necessary health questions, which I especially appreciated because my daughter has a unique medical history. The doctor then came in, explained everything clearly, and my daughter was able to get her chest X-ray right away. Overall, I have no complaints. The staff was efficient, thorough, and made what could have been a stressful visit a smooth experience.

I know that urgent cares are pretty hit or miss nowadays, but this was a rare hit for me! I made an…read moreappointment within 24 hours because I suspected I had strep throat (lots of time slots available the day before) and this location confirmed that for me within 30 minutes. I've had strep before and received much less efficient and helpful care at other places, so it was refreshing. This urgent care has a spacious and clean lobby, and they were blasting the A/C on this 95° day, so that was nice. Check-in was simple and while they did accept my Blue Cross Blue Shield insurance, I still had to pay $100 out-of-pocket, but that's just my stupid insurance for you. All of the typical measurements and tests were quick, and the strep swab was the least unpleasant I've ever dealt with. The provider came in with the results five minutes later and was so friendly; she showed real concern for how bad my case was. Usually, I try to avoid urgent cares at all costs because I don't typically have good experiences. However, I would totally recommend this one! Glad a friend told me about it.

I was referred to Xpress by the amazing care providers at Carbon Health because they do not accept…read moreMediCal/CalOptima. I like having the option of excellent urgent care and try to avoid spending needless hours in the ER. My respiratory and diabetic conditions have required approximately 9 or 10 visits. The front desk personnel are 100% on point; efficient friendly and caring while handling business. Also, they answer the phone quickly, which is unheard of in 2026. With the exception of 2 visits my wait times have been very short and every single provider has been excellent. The providers are very thorough, but please be advised, they can only address the highest priority health concern that you have at the time. Based on today's interaction 10 or 20 stars. Thank you team!

I went to this facility twice out of necessity, and both times I was unhappy with the quality of…read morecare and service. On my first visit, the doctor concluded I had covid before I shared much information or tests were even run. I was having pretty bad brain fog and figured maybe patients with covid just look a special type of run down and they can just tell at this point. I was feeling pretty awful. they sent out a couple test and told me there wasn't much they could do besides advising me to take OTC pain killers and offered a couple of prescriptions to help with the pain. I was pretty distraught and out of it and the staff was very kind and patient with me, and tried to explain everything as best they could. a miserable 4 days later they called to tell me all tests came back negative and it was just a cold. while i appreciated the follow up, i was incredibly confused; I was still having awful brain fog and, especially given the severity of my symptoms I could not believe this was a mere cold. but I resigned myself because I didn't go to medical school. a week later i was back to 100% and ready to call it a weird bad cold. less than 2 weeks later, all of the same symptoms flare back up. I'm incapacitated and a wreck. I go back to this urgent care hoping they can provide greater support since this appears to be something recurring, but when I began to explain this, I was told they're here to treat the symptoms and can't really support beyond that. again the staff was kind and tried to explain to me I had a cold and there was nothing they could do besides advise OTC meds, and quite frankly i cried because I had been in so much pain for so long. that kinda forced them to take a moment to really listen to me and I felt like the doctor was able to actually take me seriously and provide me advice that actually made sense for what I've been going through. the staff are generally kind and helpful, but i think the facility may be truly limited in some capacities of what they're able to do in ways I can't understand. I DON'T think this is the best place to find comprehensive care with someone who will really listen to you and take the time to understand your needs. maybe it could be good for a quick fix ‍ also the walls are thin and I can hear the staff talking in the hallway, often relaying my information to other staff members. they spoke objectively, but it still felt a little weird. i appreciate the patience the few doctors I worked with took with me as I was in a difficult situation, but ultimately I would not recommend.

Mia & the whole staff were great for 3 visits over 5 days.,They were all professional and eager to…read morehelp

I called the day before to see if they would have an X-ray tech in and they said they would until…read more4pm so I made an appointment for 2:30. When I showed up they said the tech gets off at 1pm. I explained to the girl at the desk that I had called in to make sure someone would be here and her response was I don't know who you talked to but it wasn't me. Last time I'm coming here!

I went in for an oil burn. My hand was burnt badly but I kept it cool under luke warm water before…read morecoming. The front desk/MA/nurse were great! They were nice accommodating and very helpful. At first glance my burn didn't seem bad but I knew it would worsen later. After filling out some paperwork and getting vitals done, PA came in. My hand felt like it was on fire and he insisted it was nothing bad just a superficial barely first degree burn. He was about to send me on my way but I think the nurse said something to where he changed his mind and put burn cream on my hand. I asked if he could put it all over and he kept telling me "it's just a superficial barely first degree burn, you're lucky. It's not that bad" I was getting irritated because as a someone who worked as a nurse, you don't minimize someone's pain like that and second I didn't care for other people's stories about how their skin is coming off. For the rest of the day I was in pain and my hand started to get worse. Blisters appeared and it was definitely not a superficial burn as the PA stated. I would have given it less stars but the MA/Nurse/front desk girls were really great. Male PA needs better bedside manners, no need to minimize others pain because "skin is still intact" This was on Sunday 09/20/2026 around 9 am

I made an 8:00am appoint., they are supposed to open at 8:00. Then a guy came strolling up at 8:05,…read moredidn't even say "hi", or "sorry I'm late". There were 3 of us waiting, and they took in as first patient the only one who didn't have an appoint! This is my only second time here, but not real content about it.

Dr Hollywood Is really good at what she does,…read moreShe will help and listen to you, great bed side manner, Nurse assistant is funny and caring Sincerely Ricky

I brought my daughter in last night for a possible toe fracture. I came here because they were open…read morelate. They did X-rays and was told the radiologist wasn't in and they'd confirm with me today if there is a fracture. I've called twice today and still they tell me the report is not back yet. I am baffled. This is supposed to be URGENT care. The receptionist just told me that they could have it ready tomorrow. I have sons who have had fractures and the urgent care place I went to were able to tell me right then and there. I will likely take her to my usual place today and what a waste of time, money and energy spent here.

The timing was down to the wire for me: my daughter began training for her school sports Monday,…read moreand she required a sports physical in order to begin practice. Her PCP had no availabilities, and this CVS MinuteClinic came in and saved the day. Though it was impossible to schedule an appointment due to them all being filled, Samantha at this Buena Park Minute Clinic worked with us in order for my daughter to do her sports physical! We were walk ins and waited an hour for her to be seen. It is important to note that waiting an hour is a VERY GOOD thing when it comes to walk-in physicals. I have heard stories at other CVS MinuteClinics of guests waiting an entire day and still not being seen. Samantha was very knowledgeable, personable, and helpful. If eve in a pinch, I hope all CVS staff exhibit her exemplary characteristics.

I called the call center and was assured they take walk-ins. We showed up for a TB test and the…read morenurse who gives the shots said she is too busy to do any walk-ins. We needed the test for college and said we would wait, but she said no, don't bother. We ended up making an appointment for a few days later, but awful customer service.

Once upon a time, this Faerie Queen needed to help a Dear One get poked, prodded, cleaned up, and…read moreglued back together again here. The helpful Nursing Assistant and the Nurse Practicer were kind, helpful, and effective. We made an appointment and we got right in today! All fixed up and fast! The end

Terrible!! Don't go here! The doctor, or whatever she was looked at my son did a swab and refused…read moreto give us antibiotics. She, Lisa, said the culture is negative that they would send another out but then never called us with results. She had terrible people skills, by the way. we had to call a week later, wait on hold, to hear they're negative. Which couldn't be right! THe problem was worse and spreading, swelling, and more red! They still would not give us antibiotics over the phone! The person, Lisa, we talked to was same person we saw in their office. Wanted us to come and PAY again! Why to do NOTHING!? "Provider" what does that mean? Is she a Doctor? I don't think she was. Who did I pay to see my son? Only to say no to giving us anything to help. He suffered two weeks. We got into his regular doctor that week and they gave him antibiotics and Flonase. Two Thumbs Down!! Now I know why Carbon urgent care's Los Alamitos schedule was WIDE OPEN!