The hubby had an incident today, got scratched and possibly bitten by a feral cat.... And rushed…read morehere just in case (possible infection) We were brought back right away.... The medical provider helped us in a timely matter. ( so sorry I forgot her name) she was great and the staff. The care quality top notch. Thank you

It took far too long for my Husband to be seen…read more A senior citizen female asked how long it would be until she was seen because she needs to eat and they had no ETA for her and couldn't see her sooner than other patients. Ending up here was not by choice. Our insurance no longer covers Carbon Health on Valley View and Ball. Refrigerated soda water and coffee were available. However, no snacks to offer the senior citizen female. She may need to eat to take her meds on time.

They were very professional. They were fast and took me in as soon as I needed to go in I recommend…read morethis place hi

I called the day before to see if they would have an X-ray tech in and they said they would until…read more4pm so I made an appointment for 2:30. When I showed up they said the tech gets off at 1pm. I explained to the girl at the desk that I had called in to make sure someone would be here and her response was I don't know who you talked to but it wasn't me. Last time I'm coming here!

My daughter needed to get a chest X-ray after her QuantiFERON-TB test came back positive. We…read moreoriginally went to the Cerritos location, but the radiology technician wasn't available, so they referred us to the Cypress location. One thing I really appreciate about Carbon Health is that you can make appointments. We didn't have one, but we still didn't have to wait long at all. Anyone who has been to urgent care knows those visits can easily turn into a several-hour wait, so this was a pleasant surprise. This was our first visit, and I was impressed with how thorough everyone was. The medical assistant asked all the necessary health questions, which I especially appreciated because my daughter has a unique medical history. The doctor then came in, explained everything clearly, and my daughter was able to get her chest X-ray right away. Overall, I have no complaints. The staff was efficient, thorough, and made what could have been a stressful visit a smooth experience.

I know that urgent cares are pretty hit or miss nowadays, but this was a rare hit for me! I made an…read moreappointment within 24 hours because I suspected I had strep throat (lots of time slots available the day before) and this location confirmed that for me within 30 minutes. I've had strep before and received much less efficient and helpful care at other places, so it was refreshing. This urgent care has a spacious and clean lobby, and they were blasting the A/C on this 95° day, so that was nice. Check-in was simple and while they did accept my Blue Cross Blue Shield insurance, I still had to pay $100 out-of-pocket, but that's just my stupid insurance for you. All of the typical measurements and tests were quick, and the strep swab was the least unpleasant I've ever dealt with. The provider came in with the results five minutes later and was so friendly; she showed real concern for how bad my case was. Usually, I try to avoid urgent cares at all costs because I don't typically have good experiences. However, I would totally recommend this one! Glad a friend told me about it.

Came in today, with the hubby..... he is having back pain (on going issues off and on)…read more We been here less than a hand full of times and the care here has been great. Thank you so much, especially the PA; Fidel always a pleasure. Great service . Thank you again for taking care of my husband. We won't hesitate to return in the future.

Hate leaving bad reviews, but disappointed. They gave me an arm sling (which I thought was free…read morefrom the looks of it), and failed to let me know it was $269. I am posting a picture of it. I did not even end up using it, I actually purchased a better one on Amazon for less than $15. I was shocked when I saw my bill. Tried three times to get through billing services, to which they said "too bad". Please let your patients know if something you give them is costly. With insurance coverage, I'm still left $160. Dr. Patel did not even ask me, he gave it to me. I've had Memorial Care clinics give me knee braces, support, etc. and never charge me. Guess it is a lesson learned. Love Memorial Care, but this time disappointed.

I am so grateful for Dr. Wu, I am truly amazed at the excellent & fast service he provided. This…read morewas my third time here & I was able to get in & out with the throat care I got. Very nice staff within waiting room as well. Hoping I get better soon

I recently visited OC Urgent Care and overall the visit itself went smoothly. I arrived right at…read more12:00 pm and was called back by 12:14 pm, which I really appreciated. The clinic was empty, very clean, and felt organized and efficient. Parking was completely full when I got there and they do have limited parking, so I'd definitely recommend arriving early to avoid circling. That said, I was honestly a bit upset about the doctor's note situation. The doctor told me he would write a note covering Tuesday, but when I went to the front reception, I was told they could only provide one starting Wednesday. That part was frustrating and left me feeling unheard. Clear communication between the provider and front desk would really improve the experience. Aside from that issue, the actual medical visit was quick.

Went in on a slip and fall. Dr. Z made all the difference and helped me get the care i needed to…read moreget better. I'm greatful for the office staff and P.A. that helped me in my most time of need. I can't say or thank them enough!! Outstanding!

Hands down, the best UC I've ever been to. And I've been to quite a few with sick kids. I've been…read morehere probably 6 times. Each time, the medical provider and office staff are always exceptionally kind and friendly. There's usually not too bad of a wait, although I will say that I choose to go right when they open. I have also gone around lunch time and there was no wait either. I will literally drive here even though there are 3 urgent cares way closer to me.

I went here two days ago because my idiotic brother gave me the flu or cold. Idiotic brother of…read moremine can't even properly see the tons of wet wipes right in front of him and couldn't utilize them properly. Because my insurance was trash, I had to pay $175. I had to wait for almost an hour for me to get a room and several minutes to get a doctor after getting a room. The doctor I met is such a sweet lady. After checking, she saw that I needed antibiotics. She prescribed me some and after getting them, my incredibly scratchy throat died down after a few days.

I want to make other patients aware of my experience because transparency is important, especially…read morein healthcare. I've been coming to this urgent care since around 2020 and have been a returning patient over the years. Until now, I've never had a reason to complain and have generally had positive experiences. This visit, however, was very disappointing. I scheduled what was advertised as an "appointment" through the urgent care's website, expecting that my reserved time would reduce my wait. After arriving, checking in, and waiting for over 30 minutes, I asked the receptionist about the delay. I was then told that the appointment doesn't actually begin until you physically check in at the clinic, meaning patients are essentially placed into the same queue as walk-ins. What concerns me most is that this information was not made clear when I scheduled online. Instead, the explanation was provided only after I arrived at the clinic through a notice at check-in. In my opinion, that's too late. If an online "appointment" does not reserve a specific place in line or appointment time, that should be clearly disclosed on the website before patients book--not after they've already taken time out of their day to come in. To me, advertising an appointment system without clearly explaining how it actually works is misleading. Patients reasonably expect that an appointment reserves a time for them. If the process is really first come, first served after check-in, that should be communicated upfront so people can make an informed decision. Many people choose urgent care instead of the emergency room because they want timely care for non-emergency issues. A scheduling system that functions like a walk-in line defeats that purpose and creates unnecessary frustration. As someone who has been a loyal, returning patient for years, this experience has unfortunately changed my opinion of this clinic. Because of this policy and the lack of transparency, I no longer feel comfortable returning. It's disappointing to say, but they have lost my business. I'm sharing my experience so others know what to expect, and I sincerely hope the clinic improves its communication by being honest and transparent about how its scheduling process actually works. Patients deserve accurate information before they book an appointment--not after they've already arrived.

Front desk was super quick and helpful Doctor was very…read moreempathetic and professional Great urgent care

Mom came not feeling well. They just took her blood pressure, said she's fine, and sent her home…read more Didn't even do blood draws or look at her labs. Terrible patient care

I was referred to Xpress by the amazing care providers at Carbon Health because they do not accept…read moreMediCal/CalOptima. I like having the option of excellent urgent care and try to avoid spending needless hours in the ER. My respiratory and diabetic conditions have required approximately 9 or 10 visits. The front desk personnel are 100% on point; efficient friendly and caring while handling business. Also, they answer the phone quickly, which is unheard of in 2026. With the exception of 2 visits my wait times have been very short and every single provider has been excellent. The providers are very thorough, but please be advised, they can only address the highest priority health concern that you have at the time. Based on today's interaction 10 or 20 stars. Thank you team!

I went to this facility twice out of necessity, and both times I was unhappy with the quality of…read morecare and service. On my first visit, the doctor concluded I had covid before I shared much information or tests were even run. I was having pretty bad brain fog and figured maybe patients with covid just look a special type of run down and they can just tell at this point. I was feeling pretty awful. they sent out a couple test and told me there wasn't much they could do besides advising me to take OTC pain killers and offered a couple of prescriptions to help with the pain. I was pretty distraught and out of it and the staff was very kind and patient with me, and tried to explain everything as best they could. a miserable 4 days later they called to tell me all tests came back negative and it was just a cold. while i appreciated the follow up, i was incredibly confused; I was still having awful brain fog and, especially given the severity of my symptoms I could not believe this was a mere cold. but I resigned myself because I didn't go to medical school. a week later i was back to 100% and ready to call it a weird bad cold. less than 2 weeks later, all of the same symptoms flare back up. I'm incapacitated and a wreck. I go back to this urgent care hoping they can provide greater support since this appears to be something recurring, but when I began to explain this, I was told they're here to treat the symptoms and can't really support beyond that. again the staff was kind and tried to explain to me I had a cold and there was nothing they could do besides advise OTC meds, and quite frankly i cried because I had been in so much pain for so long. that kinda forced them to take a moment to really listen to me and I felt like the doctor was able to actually take me seriously and provide me advice that actually made sense for what I've been going through. the staff are generally kind and helpful, but i think the facility may be truly limited in some capacities of what they're able to do in ways I can't understand. I DON'T think this is the best place to find comprehensive care with someone who will really listen to you and take the time to understand your needs. maybe it could be good for a quick fix ‍ also the walls are thin and I can hear the staff talking in the hallway, often relaying my information to other staff members. they spoke objectively, but it still felt a little weird. i appreciate the patience the few doctors I worked with took with me as I was in a difficult situation, but ultimately I would not recommend.

Came here because I had a pain or burning sensation on one of my fingers. Front desk receptionist…read moreJazmine or Jasmine was very prompt, professional, and kind. Answered any questions I had for paper work. Helped me see the doctor right away, there was no wait, at the most it was probably only 10-15 mins after filling out the new patient form. The person who helped me out with checking my blood pressure and height was great! The doctor, listened, and heard out my health dilemma, he was also very kind and patient. Probably the best doctor visit I've had. Thank you!

I have been here for over two hours. That's how long it takes to get in an examination room, but it…read moretook about 20 minutes to check in on the tablet including giving them my ID and insurance card. The intake interview was over 40 minutes ago. They took my blood pressure and weight while writing down my answers about why I was here on their glove. There were only four parties in the waiting room with me, one of which had his lab results revealed to him by one of the two front desk (hopefully) medical assistants.