Front desk was super quick and helpful Doctor was very empathetic and professional Great urgent care read more

Mom came not feeling well. They just took her blood pressure, said she's fine, and sent her home. Didn't even do blood draws or look at her labs. Terrible patient care read more

This urgent care location was extremely unprofessional and rude, and in my opinion should not be dealing with patients--especially people who are sick or vulnerable. I was only here for employment-related requirements, and thankfully did not come seeking medical care by choice. That said, I strongly advise anyone who actually needs medical attention to stay away. If this visit had not been free through my employer, I would never consider stepping foot in this facility. I was questioned about personal health information in a very public and unsecured area, which felt like a clear violation of privacy. I was also given medical treatment options that did not align with what I was there for. I had to correct the staff and clearly state what was required before they proceeded appropriately. When I received an injection, the technician did a poor job and failed to properly clean the area afterward. I left with visible residue and blood still on my arm, which is completely unacceptable and raises serious concerns about basic hygiene and safety standards. Overall, this was a troubling experience from start to finish. The lack of professionalism, disregard for patient privacy, and poor clinical practices make this a place I would not recommend to anyone seeking care. read more

i came in on a saturday afternoon & made an appointment online in case there were any lines. i was greeted with two amazing ladies at the front desk that were welcoming, since i already completed the registration online, i just filled out a quick form on my allergy and surgical history. after waiting in the lobby for 5 or so minutes one of the medical assistants greeted me to the exam room to take my vitals. one of the medical doctors helped me out with the rest and i was on my way 10-15mins later! this is the quickest visit without waiting at the doctors office or hospital! would definitely come again! read more

Xpress Urgent Care - outside - Urgent Care Near Me - Stanton, California

Brand new building so no line. The inside is fresh and clean. Right next door to Walmart on Beach Blvd & GG Blvd. Tip: fill out your paperwork online before going in. It will cut your visit time in half. read more

Xpress Urgent Care - This is the waiting room and check-in. - Urgent Care Near Me - Stanton, California

Usually, I have no issues with Xpress urgent care, but they were quite argumentative at the fact that I "selected the wrong pharmacy." I don't have any other pharmacy saved on my patient portal, and I explicitly mentioned I have the screenshot of my digital registration. Everything was pre saved, considering I've been seen at this location plenty of times. I wouldn't mistake a Walgreens for a Savons pharmacy. If it's a technical issue they could have mentioned that rather than saying it was my selection. read more

Staff at the front is next level disrespectful especially Jocelyn. She has an attitude when we asked the wait time for our actual appointment time. She was dismissive and rude to not only me, but my child and our other family present. She thinks she's something special and treats people like crap. She needs to spend less time on her makeup and more time on her attitude adjustment. What's the point of making an appointment if you don't get in on time? She kept saying I don't have an estimate and I asked repeatedly how many are ahead of us. She seemed put out and bothered. Hello you work the front office at the urgent care. You should expect questions and to treat others with respect. read more

TERRIBLE experience.The staff was rude from the second I walked in. I came in for a drug screening and followed every direction I was given. They ended up failing me because I washed my hands--even though no one told me I wasn't allowed to. How is that my fault if they never said anything? Completely unprofessional and disrespectful. I wouldn't recommend this place to anyone. (This is the worst urgent care I have EVER been to in my life. I've been to plenty of urgent cares and nothing compares to how bad this Xpress urgent care is. read more

!THS PLACE DESERVES NO STAR! My mother came with my baby niece and had their appointment booked at 1:50pm on 09/13/25. They made her wait over an hour, and they called her up and requested proof of child custody. My mother showed the document to the front desk, and they said no because that's not enough proof and insisted my niece's mom be present (she has no custody of my niece at the moment) which means my niece's mom can't be present. My mom asked the front desk staff (2 ladies) if it's okay if I can take over the visit cause my mother had to leave for work and they said yes. I got there and they asked if I was the mom and I said no. The white front desk lady said my niece's mom has to be present. Y'all could've said that in the beginning when we got there instead of making my mom waste 2 hours for nothing! I'm never coming here again and I highly don't recommend this to anyone (those low star ratings are very telling here on their Yelp). My mom felt discriminated against by the other front desk lady (a heavy Hispanic lady). Shame on you guys, this is unfair! We will file a complaint with the state and let the social worker know about this! read more

I needed to be seen because I was feeling sick. Got in immediately and it was a quick appointment. They took my insurance so I had no issues. read more

Front desk service needs an attitude check . Two of the ladies in front were rude and not interested also sighing while helping customers out. One of them told me my insurance was inactive when it was. I had to have my insurance representative talk to the front desk. Once that happened and I was finally able to get in I had to wait awhile. read more

Great experience! I was able to make an appointment that morning when I woke up with symptoms. I was in and out within 20 minutes. The receptionist and Monica (PA) were very nice. Would definitely recommend and come back!! read more

I came in to do a drug screening for my new employer. The girl that was at the front desk was very rude from the moment I walked in. Called me in pretty quickly but as she was explaining the process she was rude, took my test and was not sufficient of a sample. Started huffing and puffing, getting irritated. Did not let me even wash my hands. After I left, I saw her walk out. If you are getting ready to clock out or go on break just say so or let me wait, I don't need to attitude. I don't recommend this place! read more

This location is probably the slowest and the worst. It doesn't matter whether you have an appointment or not. You will still be seen 30-40 minutes later. Today, I made an appointment at 11:30 because I needed a Dr. note (my family hcp was closed this day). I waited 40 minutes to be told that due to my insurance, I cannot be seen until 5pm. The girls in the front need to be more efficient in doing their job to lessen the wait times and actually look into people's insurances first. I cannot be more frustrated because this place just wasted my time. Update: Go to OC Urgent Care across the street. I was seen within 5 minutes at 1pm as a walk-in. They are so much better. read more

Def. recommend this place . Dr was super friendly and made me feel like I was in good hands . Front desk was also very nice and professional . Exellent expierence overall read more

I recommend this place for covid tests. I've been here 3 times already, 1 time for antibody test and 2 times for nasal swab test. The process was simple and fast. You are in and out in less than 5 minutes. You sign up online for the date/time of your appointment, upload your drivers license and insurance card (front and back), and arrive 10-15 mins before your appointment time. Check in at the front desk. If there's someone inside then you wait outside since they only allow one party in each time. Once you checked in, you get your test done in less than a minute. The nasal swab test was not painful at all, just a little uncomfortable for 2-5 seconds on each side. The antibody test was more uncomfortable because they can't find my vein haha. To get your results, you sign up for an account on Labcorp and they will notify you by email when your result is ready. I already had an account so I didn't need to sign up. For covid tests, you get your results in 2-3 days. I got mine after 2 days for the first two tests, and the next day for the third test. They also have the 15-min test but I'm not sure if that test is accurate. If you can't get an appointment because it's full, keep checking and something will open up. I always sign up a day before the appointment. Recommend everyone get tested and tested often so you can protect others! You never know if you might have it since not everyone will have symptoms. It is free with insurance so why not? Take care of yourself and be considerate of others. read more

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The worst place the front desk girl was very rude. It was 730 and she was bothering the fact that we came in because they were almost closing ! Plus it's 89 degrees no air conditioning they need to be put out of business! They need to have 0 star they don't deserve even 1 . They need to shut their door! read more

Please, don't waste your time at this establishment. I came here for a specific testing on my lunch break. They informed that the test will be charge at 30 dollars for my co-pay, 30 dollars for handling fee and the other pricing they could not get. So, I took a urinal testing and decided to pass on the blood drawn. I did not want to pay more than I need to. They understood. The front desk called in to ask about pricing. The doctor and the front desk said it was 5 dollars for ALL. Which includes the blood testing and urine since I have a PPO insurance. I agree to do the blood draw. The front desk guy was certified phlebotomist. The first stick, he couldn't get blood to be drawn. Mind you, I don't have this issue EVER. He was afraid to stick it to a different site on the same arm. I gave him my left arm. He got the blood drawing within one vial. We have 2 more to go. Blood wouldn't come out. He was stressed out and didn't feel confident nor knowledgeable within this area. The doctor decided to send me to LabCorp. I asked her will I be charged? If so, I rather stick to the UA. She said, it won't. My name is on the paper work - Dr. Marlene. I asked again, are you sure? I've been to labcorp before. She guarantee me I won't be charged. I went today - I received a hold for the blood drawn. 3 vials became 5 at labcorp. Marlene's word was all BS. I felt upsold, lied to and played. What's even worst, they couldn't even draw blood properly. This is foolishness. Why didn't you guys come upfront about the issue? I called billing, Marla, would not understand my point of view and help within the customer service route. Instead - I was upset and I told her.. no disrespect towards you. She got tired of it and instead of finding a consensus solution, she said, "Please, don't call here again." You guys are trash, bad customer service and need to be reported to the BBB. read more

Doctor was dismissive and did no test. Blood pressure and temperature is all I got tested for and the doctor didn't even do it. Charged me 150$ for no test and to tell me I have the flu which I'm almost positive I have something else more dangerous and have been sick for over a week. Don't waste your time and go see someone who cares. read more

If you're in any pain don't come here. They will literally tell you "you can go next door to Walmart and just triple up on over the counter medication" So sad read more

I've been coming here endless times in order to receive a COVID Test, this is my favorite location as its usually quick, easy, and results come back within 1-2 days even though it's stated to come back in 3-5 days. Appointments are flying off the shelves and lines are usually very long. Appointments are needed for a covid test! Customer service here is sub par but that's understandable due to the sheer amount of irate customers I can imagine they're receiving. read more

This place is ripping people off and taking advantage of COVID-19. Please take a look at the attached photo. My wife had 2 tests today at the same time. They wanted to charge her 2 office visits ($175 each) plus lab fees which are okay. Even though, she didn't like that, she had to do it so she was like okay whatever. But I was really pissed once I saw the invoice they gave her. They took $450 from her for 2 tests and they made it look like they only charged her $275 and gave her a $175 credit which isn't the case. I checked with them. The lady at the front desk told me I couldn't speak to a manager or a supervisor. She said this is the way we do this and she gave no explanation. She said her name is Fernanda. It's is a horrible thing to take advantage of her situation with COVID-19 and charge my wife 2 office visit which makes no sense. Definitely reporting to BBB immediately. read more

Xpress Urgent Care - Urgent Care Near Me - Stanton, California

I needed help one day. I went in and I was charged 115 dollars to see a doctor . I asked the girl behind the counter why because I have Union insurance. She said because I have not met my deductible. The visit was 200 dollars. Charged to my insurance. My EOB allowable was 104 dollars...patient responsibility NOTHING. They collected the money from my Union AND kept my money...and it exceeded the original amount .. I'm turning this location in to my Union for insurance fraud . read more

The clinic is vary clean. There service is vary fast. All of the employees are excellent and nice. I would come here again read more

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Excellent Care!! I almost chose another urgent care further away because of where Xpress Urgent Care is located! I'm so thankful I didn't go elsewhere as I would not have got the excellent care I received! The waiting room was welcoming with a tv screen showing beautiful scenery. it was extra nice not having to wait hours and hours in a large ER or Urgent Care facility as I have in the past!! read more

ROFL this site is a joke. The girl at the front desk needs better customer service. Hire a new Medical Assistant with a better attitude ANGELA!!!! I have a text message stating that my reservation is complete with proof of the text message and they still denied me. And they clearly don't follow protocol with "1 PERSON IN THE LOBBY" They give special attention to those of their same race. Excuse me for being Pacific Islander and not Hispanic read more

Xpress Urgent Care - 2 girls in at the same time - Urgent Care Near Me - Stanton, California

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This customer service in this place is really bad, I wouldn't recommend this facility and I won't be returning. I came in yesterday afternoon, with a scheduled appointment. When I checked in I told the receptionists that I wasn't able to check in on the app so I brought physical copy of my information. One receptionist seemed really annoyed by that and just stuck out her hand for my ID and insurance card. I asked to use the restroom, to which the 2 front receptionists immediately replied "its broken". I find it hard to believe that a medical facility can operate without one functioning restroom. They simply did not want to let me use it. The receptionist informed me that they do not take my insurance, I double checked their website before coming in and politely asked if she could explain why my insurance wasn't accepted if it was listed on their website. She declined to explain but re-iterated that my insurance would not be accepted and I would have to pay out of pocket. I agreed to pay the 150$ charge myself, but in the event that I could clear up why my insurance wasn't accepted (and be reimbursed by my insurance) I asked for a copy of my new patient paperwork. The receptionist just stared at me and said "No we don't do that here." I asked again for just a photocopy of the paperwork and she said "I mean I can ask but no we don't do that" She pulled out her personal cellphone and sent a text message but didn't re-address it. I was handed a financial responsibility form and at the bottom there was a line I needed explaining before feeling comfortable signing. I asked for clarification from the receptionist, simply asking just so I myself am personally aware of what I am accepting responsibility for. When I asked for clarification on the question, the receptionist said "well it's up to you whether or not you want to sign it, but if you don't sign that you won't be seen. You need to pay the 150". She didn't provide any actual answer to the question. I asked if I could have something in writing stating the clinic doesn't take my insurance so I could contact my insurance after my visit. She just looked at me and shook her head no. I tried to ask why and she cut me off and just repeated "no" verbally. I just decided to leave. I've never been denied a copy of my own patient information or records when requested before, and they were honestly just rude. The place was completely empty except me with at least 4 hours until closing. I was respectful and polite to both of the workers and they were just rude. I can't speak on the quality of the physicians because I didn't get that far. But my overall impression is that they lack empathy and really only care about the money ‍ read more

I don't like to do this but it needs to be said. I have been coming here for two months for dressing change. I do agree some of the check in people needs an attitude check, there are only handful that were nice. I have met most of the provider team if not all and 8out of 10 them were a pleasure to work with. Apparently they can no longer give me a dressing change for my foot because I have been coming for months straight and told me that I should be seeing my podiatrist. I can't always see them every 3-4 days because they are heavily booked. How am I gonna get a dressing change every 3-4 days when they are heavily booked and not always available? Imagine you go to your usual spot to get dressing change and all of a sudden, you have been told not to come anymore, and they tell you to go see a podiatrist which isn't always available every 3-4 days but this urgent care is alot more available. I don't understand, why work there when you don't even want to help people? I always give the workers the utmost respect. Whoever the medical director or whoever is behind the decision, you are clearly not in the right business. Be careful for Jason. The only time I have a hard time dealing with people in the front desk is him. He claims to have called me but I have no message left or calls missing during that day. I found another urgent care that's much closer and asked if they have a problem with dress changing for months and said they be more than happy to do it without hesitation. *bonus*they don't ban people for coming to get their dress change every 3-4 days! I'm glad I found a spot that's willing to help provide the change I need. I hope I'm wrong on my statement but doesn't seem like it. read more

What horrible customer service! I don't understand what's wrong with the check in girls but it's like they don't want to do their jobs. If I can take a picture of these horrible service girls then I would. It was their demeanor and I understand the whole covid guidelines but they were only allowing one person at a time. And they made me came back because I was too early and I wanted to leave my number but they said no just come back. This girl with the teal scrubs omg she was so rude! She was pointing at people. I can't wait till covid is over so they can get fired. It's like if you don't want to work then give someone the position or get a sugar daddy since you were so flirtatious with an man. I came back 30 minutes earlier than my appointment time and this girl was like why did you come so early? I'm sorry maybe it's because I have work. Maybe it's because I couldn't get an earlier time. It's not like you were helping in giving me options either. After this experience I'm never coming back! People should save themselves from this location read more

Trash possible scam location. They really need to hire more competent individuals at the front desk. Was here to get urgent care for my 3weeks old daughter. After waiting for hours only to get quoted a copay of over $300. The annoying part was that I told them that it was impossible in my 6 years in the army I've never had to pay a copay that high. The ladies argued with me and my wife. We had to walk out of the tension. Only to confirm with my insurance that my copay was $52. WTH!!! Was I about to be scammed. Never going back there. My advice! VERIFY WHATEVER COPAY YOU ARE QUOTED BEFORE PAYING. UPDATE: I went to another urgent care location and my copay was $52, exactly what my insurance stated. read more

My family and I have been coming here for rapid COVID testing and the staff has been exceptional!! They are very quick to understand what you are there for, sign the right forms, and get the test done quickly. The only issue and what I think many people complain about is that they only allow one person in the office at a time, for safety reasons. read more

This place charges $225 for rapid test and on the itemized receipt it says it cost $175 for office evaluation and management. ???? +$50 for the test. I mean that's kind of absurd...? They're really monetizing on people who are trying to get back to work. Rapid tests are normally 120-150. Just drive 5 miles more until you hit Huntington Urgent Care and their prices are actually reasonable. https://covidtestinghuntingtonbeach.com/online-booking/ I searched everywhere for the price, nothing on the website states anything. They're not transparent at all. When booking the appointment, nothing that says what the cost may be. It wasn't like I could leave since I needed results that day and didn't book an appointment anywhere else. Ladies were nice but not $75 worth more of an experience. read more

Very good service. Price is good. Inside sitting while waiting, comfortable with AC. Highly recommend.

Very unprofessional and legal action should be taken. African American employee took nasal swab, immediately looked at it, and then told the patient, "Yes, it looks like you have COVID19". She even said that most people who come to them test positive. How insensitive, reckless, illegal, and ignorant can this employee be! How do you screw around and joke with people's lives! This employee should be fired, if not arrested for false claims! I would not touch this place with a 10 foot pole. Stay away. Stay away. Stay away. read more

I went in for a visit on 6/21/23 I was greeted with a smile from Perla and Catherine...btw great costumer service !! Anyways I did have an appointment but there was no waiting at all I was roomed quick. Perla took my vitals and listens to the reason for my visit got Greta bedside manners. Then I got checked by the provider Henry ....again great customer service! Henry listened to my concern's and evaluated me and gave me medication for my ear. I will be coming back again thank you for a great experience! read more

My boyfriend and I had just came back from Vegas so I needed to get tested before returning to work. We made an appt the day before (Sunday) and took our test on Monday. We did our paperwork online when we made our appt so all we did when we got there was check in and they had us wait in our car out front. Then they had someone call us and ask us if we had any symptoms and just basic questions. When that was done, the person administering the test came out and we were done within 5 mins. The downside was that I've gotten tested multiple times and they've never shoved the swab so far up my nose before. It hurt so much that me and my boyfriend were tearing up so much. It felt so aggressive, especially when he was swabbing around. The one I went to before went high enough to where there was resistance and he would swab around gently. But he was nice and explained where we would find our results and explained how long it would take results to come in. However, we did get our test within 2 days, which was the reason for the 4 stars! Otherwise it would've been 3. TL;DR: Sunday: Made appt Monday: Tested Wednesday: Got results Pros: - Easy check in - Quick results Cons: - Person asking us questions about symptoms sounded really mean. She was very monotone, talked very fast. - Person administering test did it a little too aggressively, but he was very nice. read more

Xpress Urgent Care 12860 Beach Blvd E, Stanton, CA 90680 Urgent care center Lori Webber On 2/12/2023, I had an appointment scheduled in Stanton. When I got there I met, Danica - "like the race car driver," she told me. She insisted that I pay a co-pay that I did not owe due to my Medicare and Medi-Cal coverage. I explained the parameters of my insurance benefits to Danica. She then told me I would need to pay $150.00 and bill my insurance for reimbursement. When I tried to explain that it is a binding government contract Xpress Urgent Care is party to. She told me that I will need to go elsewhere for medical care and told me that they "reserve the right to refuse service." I asked her to please give me that in writing, as I was feeling VERY ILL! Danica refused to do that and refused my several requests for her to call someone in management or billing; she said no one was available, as it was Sunday. After several minutes, and the fact that I began digitally recording her, Danica relented and called the office manager. The office manager must have cleared up the issue, because I was told that, as a "favor" to me, they would see me and that I may be "billed" for the appointment. The Nurse Practitioner, who was awesome, examined me and offered to call 911 to take me to the ER, as I was very sick. I left the office and drove myself to the ER where I was admitted for surgery. I was further told, by the ER physician at the hospital, that at the time of my medical care was IMPERATIVE and that delay could have been disastrous. read more

I needed a covid swab after a confirmed work related exposure. I was able to schedule a same day rapid antigen covid swab. There was still a good 15 minute wait outside even with the appointment which was a little disappointing. I had to wait outside in a line in order to check in for the swab. After checking in, I was told to wait in my car (another good 10minutes) before a PA came to swab me. After the swab, I needed to wait another 20 minutes for my results to process before I had to wait in line outside again just to go back into the building to pick up my results. I would say I spent nearly an hour. So if youre going to do this, keep that in mind. Good thing is that you will get your results the same day if you opt for the rapid antigen covid swab. They will do a self temperature check during your check in. Hand sanitizing stations are set up. PA who swabbed me was friendly. No other complaints except the long wait. I was thankfully negative! Would recommend this place if you need a same day Covid swab. read more

This Xpress urgent care is amazing! I've been to the one on Tustin and they are awful. This location however is awesome they always greeted me and they are very kind to me when I come in with my children (SAHM). I also like the sped and service they give me! It's fast and easy. I always appreciate that. Best urgent care around! Also the doctors are great too! I saw 3 so far here and all were amazing! read more

I came in today with my 1 year old daughter because she was having trouble breathing the main reason I went in was to check her OXYGEN the medical assistant IRIS only took her temporal temperature no oxygen was taken when the physician came in she said she looks good medical assistant informed me it was at 99% I myself am a medical assistant so I know tha her oxygen was never taken so I spoke up and tell the physician it was never taken, so the PA comes in with the pulse ox and my daughters oxygen is at 86% I usually don't do reviews but this is ridiculous and unacceptable, I don't want anything like this happening to people who are clueless about medicine and going in trusting the "professional" advocate for yourself and your children this is ridiculous read more