I chose this service because of the wonderful reviews I had seen so far, but I would not recommend this moving services based on our horrible experience using these guys.
The job was completed at the end of the day, but the way it was done was not professional. We had agreed to 4 guys with a larger truck on a particular time and date. However, the day of the move, the owner said that he is running behind on other jobs and he will send 2 guys with a smaller truck to get the job 'started.' We agreed and were expecting the rest of the guys to come within the hour. Once the smaller truck was full (which took 2 hours), the owner said (after calling him multiple times) the remaining guys with a larger truck would arrive "shortly", which was defined as 20 minutes when we pressed for a time. That "shortly" became more than 1.5 hours (so this is almost 4 hours after our original agreed time). During this entire time we were waiting, we were never given an exact time when the guys would show up (there is always traffic, but communicating clearly what is happening would have been useful - and NO ONE did), the owner stopped picking up the phone so we as the customer did not know what was happening - we were just sitting there, with half our stuff packed and loaded with no idea of when anyone would show up or when the already full truck would go unload. When the guys finally showed up, they had a truck that was already half-full (which was NOT communicated to us), so there was no way we could move. Since it was already dark, we had to agree for the move to be completed the following day because we had no other choice. They came the next day to finish the job, which they did, thankfully. However, during this time, one of the workers were not professional, would complain when asked to move certain things and continuously used profanity even when asked to stop.
We do understand that things do not always go as planned, but there was a serious breakdown of communication for our job which let to things being very delayed.
In terms of positive: none of our stuff was broken - the guys really did pack the things properly. And some of the guys were really really hard working and did a great job in organizing and moving things efficiently.
Overall, this was a very stressful experience and I will definitely use a different service for any future moves. read more