The quality and value was outstanding!!! I had scratches on the backside of the driver's side of…read moremy car! Havana Kustoms did excellent work.It looks brand new.

First and foremost is the communication. Frank is great about returning calls and responding to…read moretexts. I had 2 motorcycles repainted this winter 2025, and both projects turned out beautifully. I was kept in the loop about every aspect of both jobs, including being sent pics of the process along the way. I always knew where they were at, and when to expect completion. Havana's pricing is very fair and competitive, plus the quality of the work is top notch. Great local business that takes pride in their work, and provides honest and detailed information about any and all work to be performed. Highly recommended. Thanks guys!​

I would give Eric ten stars if I could…read more My family and I found ourselves in a nightmare situation: our wheel bearing failed in Chicago traffic, halfway through a cross country road trip with two kids and a dog. A frantic Google led me to Eric. I called him and, unlike every other mechanic we reached out to, he took our emergency seriously, and assured us he'd look at our car right away when we got to him. True to his word, he had our car up on the lift within 15 minutes of our arrival, and brought us over to show us the (sadly very catastrophic and obvious) failure of our wheel bearing, and the other systems it had taken out with it. He gave us an itemized clear estimate, which identified a part he wasn't sure we'd need, and clearly laid out our best and worst case scenarios. His costs and timing were exactly as advertised. Thankfully we did not require the extra part, and he was honest about that. Eric was kind and friendly, got us the information we needed when we needed it (making extra phone calls to give us a clear timeline), and let all of us (including our dog!) hang out in his very nice clean waiting room. He had sodas, and a TV, so the kiddos were happy, and we were back on the road within 4 hours of our arrival which felt like a small miracle. Our car is running great. His costs were fair and reasonable. While he isn't immediately off the highway it was very easy to find him, and under 5 minutes' drive from 90. Highly, highly recommended! Bonus: he had some really cool cars he was working on, which we got to check out, and a display of vintage car parts that were fun to see.

I am vey disappointed with my second experience with Eric's Auto Lab. The first experience was good…read moreoverall, that's why I decided to return for a second visit when my car gear knob failed. To my disbelief, this visit was the complete opposite experience of the first. This visit there was a lack of communication between the shop and I. I had to contact them the majority of the time just to try to get an update once a day to see how things were progressing. I did not think this was much to ask from a normal stand point. And if at anytime they would have told me they could not work on my car in a timely manner, I would have had it removed to another auto service center, but they did not mention that. There was a lot of request to replace parts, but no clear progress truly made in the 4 day ordeal. In the end I was told I caused the damage by spilling coffee in my car, lied and told my car was not drivable at any point during it's stay there, but it was ( I have a LoJack system)and was first denied proof of warranty for the parts they did replace that I paid for( which is against the law) but had to be replaced again at the auto dealership due to their negligence. All of this is my reason behind my decision to leave a negative review. I trusted this auto shop to provide great service as they have state across many other sites, but they have failed me. Even the car dealership, where I had my car towed after Eric's was surprised at the poor workmanship. They have provide me written proof to how the car was received and what two parts they had to replace again that Eric's claimed to have fixed. I will never trust this auto shop again with any vehicle of mine. I have tried to contact them through the BBB to come to some compromise on settling this dispute, but no response at all. They charged me 1750.00 for absolutely doing nothing but causing more harm to my car. I will proceed with further legal action to get this settled.

Called in multiple times to get racks attached to my jeep. Mark gave me an estimate of 300 bucks…read more When I came in they said they need about 2 hours. He also said that it will be slightly under 300 dollars. I come back after 2.5 hours still not done, but I was okay with that. Waited about 10 min until closing. He brings me a bill for $612.00 dollars. He said 4 hours of labor was $612.00. This is double the price they originally told me. I was left confused. Said thanks and now on my way. Should have went to rack attack, but they told me $400, but I gave a shot to custom connections. If they told me honestly before they needed time and it would have cost me more I would have taken my business elsewhere. I'm not gonna complain about the work because it was done well, though left my car from the inside with dust particles from the drilling. Definitely would not recommend. Honesty is number one for me, and these guys were not honest about the labor price. That is why the one star.

Installed new backup camera and radio! It looks GREAT and has turned my older car into a new…read moreupdated one! Work was done exactly as promised! I'm very pleased!

I wanted to say a little something on here. This was my first ever coming here, and i absolutely…read moreloved it. Brandon and his crew are honestly the best I have ever been to, from now on they will be the only ones I will be going to for my services on any of my vehicles. And I will refer my friends to them as well.

I recently brought my BMW to Underground for some performance upgrades, and my experience was…read morenothing short of fantastic. Gretchen made sure that I felt welcome and kept me well-informed throughout the entire process. Brandon and Gerardo were incredibly knowledgeable and took the time to understand exactly what I wanted to achieve performance wise. The quality of work and the honesty I experienced at this shop is what stood out the most to me. They were very transparent about the pricing and timeline, and no surprises when I picked up my vehicle. HIGHLY RECCOMEND this place to anyone looking for high-quality, trustworthy service!

Sad to see another business overcharge and under-deliver. I don't think anyone has pride or…read morestandards with their work anymore. If you've got the time and energy to bring your vehicle back multiple times and the job STILL ISN'T DONE RIGHT, this is the place for you! Photos are from a chrome delete for me in 2021. They let the car leave their shop multiple times with bubbling and peeling. I recently made the mistake of brining my beater in for window tints which again required multiple returns to fix their work. They even left a huge LED lamp in my car and laminated a huge piece of lint between the tint film and window. If they missed a giant LED lamp in my car, imagine what else they missed! I had plans to do dash cams and remote starts on all my vehicles before winter but ABC Automative just isn't worth the time, energy, or frustration. Find a place that can do the job right the first time

Excellent experience at ABC A&E in Elk Gove. Called around 10 am to inquire about car starter and…read morehad it installed at 1:30 pm on the same day. Did not expect it to be that easy. Jim seems straight forward, explained the options and the prices. Had a friendly chat while waiting for the work to be done. Waiting room is not Four Seasons hotel, but has everything you might need including TV, free Wi-Fi and free coffee. All around positive experience. Highly recommend.

Top quality and service, Seth was very knowledgeable and very helpful with answering all my…read morequestions about the issues I had!

All I can say is wow. Jack & his guys are truly a class act! While their prices are slightly high,…read moretheir professionalism, honesty, & willingness to always help out make their price point ok. They always try to save you money where possible while still delivering the highest quality job that they can. I took my truck to them to have an electric cut out installed & When they put it on the lift they inspected my truck & found a leak in my power steering which I luckily was able to replace under warranty just in the knick of time. That wouldn't have happened if it wasnt for them taking that extra step & look around for any issues.

Wanted upgrades for a '72 Corvette. 13 weeks and $42,000 later, I couldn't drive the car. Had to…read morehave it towed home. They also put in the wrong transmission. Then that looked at me like it is my fault. " Buyer Beware"!!'

They did high quality work on a timely basis. Great customer service as well. My car was ready…read morewhen they promised.