I had to come into the store because I did an online order which they got incorrect so I had to go swap out my box. As I walked in, someone greeted me to put me on a list told me it would take about 45 minutes. The location is newly remodeled and has a lot of different seating areas. The issues that I had was that it took way longer than 45 minutes. As I would look around consistently, there would be two workers together chatting, or both having to help assist a single customer. It didn't look like the staff had a lot of sense of urgency. After finally being attended after an hour, then they want to sales pitch me on changing my plan. All I wanted to do was swap my box and get out I had things to do. I think they should not only take someone's name but find a better way to segment a type of work if someone is just switching out a box that should be a quick transaction. read more

Xfinity Store by Comcast - Internet Service Providers Near Me - Miami, Florida

Walked in to the store to exchange a modem. Everything in the store was in Spanish. Every ad poster and all information. I don't care how many people from the Latino community we have in south Florida...this is America. We speak English in America. Imagine me going to Cuba or South America somewhere and expecting everyone to speak English. Horrible!! read more

0 stars for this place! No organization whatsoever. Sales people will try to oversell you and then add on stuff you didn't authorize. Buyer beware! Shop at own risk. Also, their appointment system is not really reliable. They sneak in people at their convenience. Needless to say, I cancelled my service and went back to TMobile, even if it's costing me $10 more a month. read more

I went to the store to return equipment. I was assigned a rep by the name of Cesar. He was beyond helpful and extremely knowledgeable. The level of service I received from him was wonderful. read more

BUYER BEWARE! This is actually a ZERO star review! My relationship with Xfinity began great and went completely down hill very quickly! I was a customer for almost 3 yrs. Always paid my bills without fail through automatic payments, tried not to complain and always take the high road, but it got to a breaking point. Enough is enough. First off, they will hook you with a great introductory offer for 1 yr. After that first year, they will increase your charges. Fine. Expected. No problem. The problem comes when they continue to increase your bill every year like clockwork. It doesn't fail. They increase your charges annually until you are overpaying for subpar service. At first, I overlooked it because I'm busy and just needed to make sure I had internet as we work remotely firm home sometimes and homeschool our children. However, when the charges continue, you eventually realize you can't overlook it any longer. It's ridiculous. There are always connectivity issues, outages, problems in the area, the list goes on. Second, if they send a tech, they will tell you they won't charge for the visit unless they need to do something that needs to be charged. The tech came out and said the issue was with one of their cables that was old and needed replacing. He confirmed that I would not be charged for the visit since it was something on their end that they needed to replace. Guess what? I got charged $100 for that visit. Don't bother asking for a credit or refund. They won't. Thirdly, Xfinity has the absolute worst customer service. This location in particular included. If you call their customer service number, it is almost impossible to get through a human. If you finally, miraculously do, they are located in some other country and can hardly speak English or Spanish. The connection is always faulty so it makes communication even worse. At first, I overlooked the increasing charges mainly because I didn't want to deal with their customer service. If you visit this location, expect to wait FOREVER! They are an absolute mess! If you give your number to the host to be texted when it's your turn, you will only have to wait some more! Xfinity will always give you a run around for everything! They are not genuine. Fourthly, I closed my account with them, returned my equipment and notified them that they are no longer authorized to charge my card any longer. When I sign in to my account to make sure that I am no longer signed up for automatic payments and to delay my saved payment information, I am BLOCKED from my own billing options on my own account! I tried using their online text agent customer support thing and guess what? After I was connected to a live agent and explained what I needed, they never responded, leaving me sitting there without answers or any form of communication. I'm done with this company and want nothing to do with Xfinity EVER AGAIN! Worst experience I can think of! I was paying for a service that I then got from AT&T for half the price! I switched to AT&T and it was such a breeze! Omg! Quick, efficient, simple. No problems with my connection anymore, anywhere in my home. WORST CUSTOMER SERVICE HORRIBLE CONNECTION AND INTERNET SERVICE DECEPTIVE PRACTICES HORRIBLE QUALITY HORRIBLE VALUE BUYER BEWARE! read more

Avoid Xfinity. Since February 24, 2026, there have been over eight outages, and no one could explain why despite multiple attempts to get answers. When I finally reached someone, they wanted to charge me $100 just to check the problem. Unreliable service and unacceptable support--I'm taking my business elsewhere this weekend. If I could give zero stars, I would. read more

I had Orlando from Comcast come to my house. He did a great job restoring my cable. He tried several different things in fixing my tv. Since it was the image on the screen that wasn't working. Orlando tried using different cable boxes to see if it was the tv or the cable box that was defective.. then when that didn't work he tried to change the cable on the back of the tv and using one input instead of two.. well Orlando restored the tv and I was able to get an image from my television set.. great employee from Comcast.. he really tried to use different techniques in making my cable work and took his job very seriously. read more

Went in to upgrade cell phones. Was attended by Lissette who was very courteous professional and very nice. Later we were joined by the manager Mustapha who was as very helpful at looking at our current plans including our house plan and saved us some money on both plans. Very nice experience. Everyone should work and provide service this way. They were exceptional. Thank you. read more

I can't wait until T-mobile has internet service in my area. I will be leaving Xfinity as fast as I can. The service is horrible. Just returning a product and having to wait in line to do so. Don't understand why they can't just do a line or have a why of returning things simple. The service representative was nice and very helpful once I got called. read more

Xfinity Store by Comcast - Waiting to return a product. - Internet Service Providers Near Me - Miami, Florida

Everything. This is a monopoly company that do not care about their customers.... This company is trash and the customer service overseas is the worse of the worst. With the prices they charge customer the customer service should be in the US. read more

La atencio de Dulce la muchacha que nos atendió fue muy profesional y sumamente amable, la felicito por su trabajo

Long wait, my problem was not resolved. I was charged late charge plus $100 despite an agreement against it. Signal goes out every day

Waited 1 hour just to drop off an old router, to avoid additional charges. A simple drop table or something similar would work way better than the current process. read more

Very poor customer service. Upon entering Nori immediately advised this is the busiest store in the district and I would need to wait unless I made an apppt. When I told her I would return later she advised again I would need to wait no matter what. Very passive and not customer oriented or welcoming read more

I guess they are stepping it up? Service was good, and fast. I arrived and a gentleman took my name and phone number and told me to wait in my car until it was my turn, which I appreciated considering the pandemic. He called me within 5 mins and told me to go inside. While inside, a new rep was able to cancel my Xfinity service as I requested and take back my equipment. All of it super quick, and surprisingly, while being nice! This review is solely for my experience at this store. My experience with Xfinity as a company is more of a 2/5, but that's another story. read more

terrible do not come here. racist manager. english or spanish. i have been a customer of xfinity my whole life and i have been treated terribly everytime coming here. servicio de cliente horible. read more

Worst customer service ever do not use them I have been waiting for a week for a call back they give you a price and then do their own thing they r very dishonest and don't care about their customers read more

Extremely long waiting g time even though not many people waiting . Agents take their sweet time to help. Most of the walking around and talking. read more

Xfinity Store by Comcast - Internet Service Providers Near Me - Miami, Florida

Xfinity has been a piece of shit for so many years yesterday I got an outage for 5 hours and today as well my cameras and thermostat are connected to the wifi so I guess im fucked because of you guys right? Dont even have the decency to refund read more

I visited the store because a sign said "Open" and I need to install Internet at my house. A very RUDE and SARCASTIC young man told me they were just opened to deliver equipment, not to open accounts. "I don't know if you have heard of something called Corona Virus?" I didn't need this. How unpleasant. read more

Worst service ever the automated phone has hung up on me 5 times. They schedule our reconnection for today of course the automated system doesn't have the appointment no to say it took my husband 3 hours to make it cause it keep hanging up on him or telling him they have technical difficulties. That is BS! For what you charge do your job and do it right looser company!!! No we are left to waste our time and try to do this all over again. You don't serve even 1 star. read more

I have been with comcast since 1996! They do need workers in regards to outside cableing and knowlegeable also to speak both languages not just Spanish. On 12/06/21 two workers came to my townhouse saying they needed to place a new cable inside the cable box outside my home.I explained to these workers not to drill hole through the structure as I have an Association they did it anyway not to mentioned the stick on the ground Two supervisors came to my home following date saying thats the way it is and the Association has to understand ,wrong answer fhe Association would fine you if the job is not corrected. I called so many times with poor customer service one of the agent wanted to charge $100.00 for a tech to come over after I mention the problem is outside I need the cable remove to avoid being fine by the association. Agent just left the line, After many complaints I finally spoke to agent name Rene , she explained the process and understood my concern and the reason.She is a keeper. The process will take up to a month to be corrected at least I would have a defense if the associatiion try to fine me. Thank you so much for the agent name Rene proffesional calm llisten t o my concern. I still skeptical staying with Comcast. Comcast is a bit expense not sure if I can trust their services after so long gosh 1996!. Excuse any typo. read more

The technician that came to install our service ruined our wall. We are now trying to contact comcast about having it repaired before filing a civil lawsuit. read more

Xfinity Store by Comcast - Internet Service Providers Near Me - Miami, Florida

Xfinity (aka = Comcast) is absolute GARAGE. Been disputing a Pay-Per-View charge that no one in our house ordered. I FIRST attempted to call Customer Service Hotline and was on the phone with them for 1hr & 15 mins to only get a disrespectful "Manager" (which more then likely wasn't a Manager) to tell me the charge wasn't coming off because "SOMEONE" in my house purchased the Pay per View. I finally said "Ok if someone did tell me which box ordered the Pay Per view?" Which had her shocked that I'd even ask her the question; but wouldn't tell me which one it was at first. She finally gave me a box number; which SURPRISINGLY was for a box I returned to the store MONTHS PRIOR and had the receipt to prove. So I told the Manager this (In not such a nice way) that this isn't my box, but never told her that I returned it because I wanted to see what she'd tell me. Long story short; come to find out when I returned the box they apparently assigned it to someone else but never did the transfer on the system. I had to fight with them back & forth. I ended up having go to the store and show them the receipt when I returned it. To FINALLY them credit me the charge. I even told and talked to the store manager that I should be compensated for this trouble. Cause the Phone Customer Service Manager was COMPLETELY disrespectful and even accusing me of lying. And I had to waste a day to go to the store. The store manager only offered me a $25 credit on my next bill. I just laughed and walked away. NEVER going back to Xfinity. They TOTALLY feel they have a Monopoly of Cable and Internet service so they treat there customers like shit. read more

Do you enjoy cupcakes, amazing enchiladas and the best scuba diving of your life? Imagine how happy you would be doing those things! Now, imagine the polar opposite and you'll have a good idea how it feels like stepping into this service center. 2 months ago, we dropped U verse and took our condominium's free cable offered by Comcast. Sounds wonderful right? Well, in the 2 months we had Comcast we had to have 3 different tech calls, entire days where one box wouldn't work (it got swapped out), the DVR wouldn't record, and if it did, it would not sync with the website's "convenient DVR anywhere". Also, by the time charges and fees for multiple TVs were done, our free TV was $30 a month. The Internet is great though, fast and reliable. That being said, the actual store experience is brutal. At any given time, the wait is between 30 - 40 minutes. When I first got service, it took them 1.5 hours to set up my service due to being "confused by the codes" (??) and i was given a non functional DVR which I had to bring back to exchange, while waiting another 30 minutes. The only saving grace to this entire store is an employee named Robert. He tried his best to help expedite the situation for me anytime I went into the store and was always cheerful and kind. He earned the one star for this store. If you must stop at this location, bring a book and a snack. read more

Xfinity Store by Comcast - The newly renovated service center - Internet Service Providers Near Me - Miami, Florida

No hay forma de hablar con un representante, las opciones del sistema automatizado no me sirven, imagínense que no tengo internet y me mandan a visitar una página para resolver, además están dando por echo que tengo una interrupción eléctrica y no es así , cuando quiero hablar con una persona no me deja, en fin es una pura porquería el sistema ese que no te deja como opción hablar con un humano. Nada más frustrante que eso, ojalá les pase a ellos constantemente. read more

This is probably one of my least favorite places to come to, no offense. Service is usually okay, they are relatively nice people, but SO SLOW. Every time I've ever come here there's a minimum wait of 45 minutes. They seem to take EXTRA long to assist you if you want to cancel your service. They don't inform you of your wait time unless you ask. Don't get me wrong, there are times that you can get lucky and have a smooth visit but again, lucky. Sorry about the negative review, but I really don't like coming here. read more

The place is very small and has a longgggg wait ( 1 hour or longer ) to just scan for your return. Someone will give you a ticket with your name and you will find out your options after you hear people complain. The Company had very poor customer service after the price quoted was wrong plus the tech that arrived had wrong order. The school program box is a good Price but if you have service with a different provider like ATT you would not be able to use the house wiring. Price is misleading and don't go according to your needs all they are doing is selling the appointment. Good luck you will need it.!!! read more

Xfinity Store by Comcast - Internet Service Providers Near Me - Miami, Florida

Only 3 people working at 2pm on a Friday.... then after 20 Mts like 4 more people came from the back at the same time but looking at their phones and walking slow, meaning taking their time and the store was PACKED! I am 40 weeks pregnant and I was carrying a box plus a modem and nobody offer to help me. read more

Wait times are 1-2 hours, not enough seating areas, had to sit on the floor. Then to have a 5 minute interaction with a service rep. They need more staff working here in Oder to keep up with demand. Or maybe this is a sign on how crappy their products are. read more

Xfinity Store by Comcast - Sitting on the floor for over 1 hour. - Internet Service Providers Near Me - Miami, Florida

The stars are all for Alex (store manager) and Luis. While I have had my ups and downs with Xfinity as a company, I want to shout out these gentlemen for being professional, respectful, and doing their best to help try and solve the problems I've been having. read more

Never in my life have I ever dealt with such a heartless company. I am a healthcare worker and working through this pandemic and have 2 elderly parents at home who are having cabin fever as it is and they disconnected my cable because of a missed payment. They would not allow me to get an extension even though I have never asked for an extension before. They would not allow me to speak with a supervisor either telling me it wouldn't make a difference. They basically told me either pay or stay without cable. Their only solution was that they would not disconnect the internet but it might be slower than usual. At this point in time when we need to come together as a community I saw that Comcast doesn't care about their customers at all. Please save yourself the trouble find cable elsewhere! read more

Been dealing with Xfinity for over 3 years over a false report they keep putting on my credit, spoken with so many people, always they are rude and disgusting and I'm still dealing with this for over 3 years. I hate comcast and don't recommend it to anyone, don't ever spend your money on them. read more

Everyone hates Comcast. I think a lot of times people assign their telephone customer service issues to this location but I don't think it does the employees of the store any justice. I showed up to my appointment I booked about 10 minutes late but they put me in line and I only waited about 10 minutes. The clerk helped me set up my new internet service and walked me through their various promotional deals and also set up my automatic payments with my debit card and let me pick up the self install kit. Overall this is a seamless effort to go get set up for a new account and the workers are very helpful and courteous. read more

I had a young women come out and fix my internet the other day. She told me the buster was the problem. Got my internet back on. Was completing amazing. So glad everything is up and running. read more

I just got your services in my home (TV, internet, home phone and cell) and I had many questions about your new X1 remote. When I was on the phone with one of your tech support/customer service folks, they suggested that I go directly to one of your retail stores. They assured me that I would be able to sit with one of your employees and they would go over all of my questions -- mostly about how to navigate with the remote. I took that suggestion and made an appointment in your Delray store. However, when it was my turn to see an Xfinity contact; their story was quite different. First of all, his overall attitude towards me was downright hostile. It was clear to me that this guy did not want to be there and definitely did not want to help me. When I recounted what I hoped he would help me with, this is the answer I got..."no, we don't do that here - you have to call tech support." I told him what tech support told me and he absolutely refused to help me in any way. It was embarrassing....a joke. I have a 30-day guarantee on this service and I will tell you that if I cannot get the help I need from you guys in order to be able to use the various components, then I will cancel and go elsewhere. As a huge, global communication company, your customer service needs a lot of work. It is so obvious that you guys do not care about the consumer. I was quite disappointed in the service I did not receive. It was pathetic. read more

Can I please, please, pleeeeaaassseee give this place zero stars?!? It's more miserable in here than at the DMV. I've been here thirty minutes and have already considered taking pills, bashing my head into a wall, or taking any other drastic measure that will make it better. #firstworldproblems Why do all the people in here look like they could be on an episode of Jerry Springer?? First exchange I heard when I walked in was between an 85 year old lady and her 50something daughter. It went a little something like this: Daughter: SHUT UP MOM! Lady: If YOUUUU don't shut up I'm gonna smack you upside the head! Daughter: That's great mom! Go ahead and smack me then you'll have domestic violence in front of fifty five people! Lady: Oooh I'd love if it that happened! Remind me to save up money so I can pay someone to come here for me if I ever need their services again. FU Comcast!! There is not a word in the English language to describe how much I loathe you and your horrible service center. read more

I don't know how, or why, it takes so long to just pick up a cable box. It should be a simple, quick, transaction. And actually, it is, but plan on waiting an hour to 90 minutes at the very least before you can even get to that point. This alone is worth no more than one star. It means that to do any business here, you will necessarily have to ruin your lunch hour, or ruin a perfectly good Saturday afternoon. No getting around it. Also, when you go inside, you enter into a huge mass of people, not knowing what exactly you need to do to get your name on the wait list. There's no one directing. It's a disorderly blob. After the requisite 90 minutes, the woman at the counter knew what she was talking about, and was reasonably efficient. Unfortunately, that is not enough to save this place. The inherent waste of time just isn't excusable. read more

If I could give this zero stars, I would. Easily, one of the worst experiences of your life will be had here. Such long waits it isn't even funny. Even if you have a simple request, you will have to wait hours to get attention. It is no secret that Comcast service is a joke. The only reason I am their customer is because their internet is the fastest in my area. But god help you if you have a problem, because they won't. read more

For any issues better get here at 7:00 am, even though they open at 9:00 am. Worst customer service ever. Try to call them to resolve my problem, was sent through different reps, have to end up here. Came at 9:00 am and over 35 people already there. Came back next day at 7:00 am and I was the third person in line. Being with them for over 10 years but it looks like they don't care about customer loyalty. read more

Xfinity Store by Comcast - Get ready to be there for a long period of time - Internet Service Providers Near Me - Miami, Florida