The worst experience I've ever had in any kind of business; it's a shame that the manager, Alejandro, only focused on making the young man serving us feel bad; and to top it all off, he told me, "I'm doing you a favor, this is a point of sale." Well, maybe he should stick to being a salesman and leave the manager's job to someone who actually knows how to treat people and put a company like Xfinity in its rightful place., Looking at the reviews; it seems they forget that they are an Xfinity store and treat all customers equally whether or not they are buying a new phone. read more

So I go to Xfinity to get a $35 internet they tell me well they deceive me and tell me you just bring it home plug it in it works well it doesn't work so I called the 1-800 number and they say well we'll have to send a technician but it's going to cost you $200 and I say no no I can't afford to pay for a technician to come they say well don't worry sir if if it's from no fault of your own the technician fee will be waived so they send me a text message telling me my bill is due I attempt to pay my bill but they won't accept my payment for my monthly bill without the $200 surcharge for the technician coming to my house so I get customer service on the phone I explained to them well you also me a plug and play system I brought it home I plugged it in it didn't work so I did what your pamphlets tell me to do when I call customer service customer service tells me don't worry sir because if it's no fault of your own you won't have to pay for the technician the technician comes out has to go to telephone pole run a coax from the telephone pole to my house he installs a box on the side of my house which now is falling off my house so he haphazardly installed a box on the back of my house to use as a junction box to connect his coax cable that he had to run from the telephone pole to my house and then after everything is done he tells me sir don't worry about it this is no fault of yours you'll not have to pay this $200 fee so I get a text message from Xfinity saying hey your payment is due so I call and try to make payment but they won't accept my payment for my monthly fee without the $200 surcharge for the technician and after hour on the phone explaining they just refused to accept the truth and the facts so they tell me don't worry sir just wait till your bill comes and then you can take care of it but you really need to go back to the Xfinity store and talk to the customer service person that sold you this so my Xfinity gets turned off after trying to make a payment two weeks before I was disconnected now they tell me well what credit you $100 but now you owe $13 there's no other debt on my account $200 was the debt on my account originally it was summarized as technician fee after confronting with the facts the truth and the reality they gave me $100 credit and then they gave me an alternate narrative which was you owe $13 now which is half of the technician fee the day was supposed to credit me and now I own the $103 not for the technician I own for a late fee disconnect fee etc etc again I tell the associate look at your system your system will reflect I've tried to make the payment before it was delinquent the only reason why payment is delinquent is because you wouldn't accept my payment without ripping me off for $200 for the technician at any rate Xfinity has no problem no problem lying deceiving and in fact just cheating their customers and presenting alternate facts and realities to justify them stealing from me be very wary of Xfinity read more

Xfinity Store by Comcast - Security Systems Near Me - Houston, Texas

Back in January of 2025 I went into the store to make trade for a I-phone 16pro max from my I-phone 13- pro- max. Paid the fees they took my phone and I got the phone. Thinking everything was great but a month into it I checked my bills but somehow, I saw my old phone with a new number was still on my line and in my head I was thinking okay they didn't take it off because of the trade in maybe they will take it off once the payment is done. Wrong now a year into it spoke with customer services asked about the phone and why it's still on my line and why I never got credit for the 16-pro max. The first representative I spoke to thought he was helping me but instead he was trying to get me to upgrade my phone for the 17pro max bypass my concerns and questions and told me I need to go to the store that I had gotten the phone from and see what they can do because there's nothing he can do about it. I called again the next day spoke with another representative he was very friendly and kind even make a ticket, and have it investigated trying to find out what happened to my phone in the end I got nothing resolved. so, to make a long story short. Their employee stole my phone - they never sent my phone in for the trade, so I never got any credit for my phone-had me paying services for a ghost phone on my line this whole entire time. I took the receipt went into the store spoke with the manager he stated that he will try to see if they can credit for the payments that I had on my line that was a week ago March 9-2026 I still got nothing or hear nothing from them. Now tell me if you can't even trust their employees to do the right thing and they are not taking responsibility or accountability of the mistakes. what kind of a company are they running? I am very disappointed, hurt, shocked and piss off. I can't believe a company as big as this can't find a solution keep the customer happy. read more

After calling xfinity verified that xp8 router was in stock, verified they would hold one for me, Drove across town to this location because the one close to me was out. Got there and gentleman before me was given a new in box 8 I was given a used 7 and girl just kept asking questions about phone service and would not take no for an answer. Walked out with the 7 so I guess badgering customers for irrelevant information works. read more

I had a problem with my cable box, and Isabella saved the day with a new stream box, and a high level of professionalism. I walked in frustrated and left smiling. Thank you Isabella. read more