This company has the worst customer service I have ever encountered. I signed up for Comcast internet, phone and fax in early 2010. After one month, I notified Comcast in writing that I wished to discontinue phone and fax service. Comcast continued to bill me month after month for phone and fax service. Each month I would write them a letter explaining that I had discontinued phone and fax service, and asking for a corrected bill. They simply ignored all my letters. I sent the first letter certified mail, return receipt request, and got back a green card, so they cannot claim that they never received my notice. I called them on the phone more than once trying to get the billing issue resolved. I would talk to a Comcast customer service rep, who would then place me on hold and transfer me to another rep. I would then have to start over from the beginning. The rep would place me on hold and transfer me to another rep. After 30 minutes of this, I gave up. They eventually canceled service and sent my account to a collection agency. I mailed copies of all my letter to the collection agency and informed them that if we did not get it resolved, I would file a lawsuit against Comcast for breach of contract, fraud, and for declaratory judgment. I completely regret ever having done business with Comcast. For Comcast, deceptive trade practice is a way of life. I am now a happy AT&T customer. Will I end up suing Comcast? I might. Watch this space for details. read more

Comcast constantly keeps screwing us. The DVR box only plays when it wants to. and records randomly. We've returned four DVR boxes in the last three months and traded Comcast one internet modem for a newer one because it kept disconnecting our internet. Customer service is alright and helpful (but if a visit is granted, you might get charged!). Also, make sure you keep all your statements, becuase comcast will gradually increase your fees without letting you know or why it increases. So about every six months I have to call them and ask them WTF is going on with the fee increases? definetelly going to switch providers once my contract is over. read more

If you value your sanity and pocket book then don't get Comcast. I wrote down everything they did to me and my single parent daughter, but it was too long to post here. So I'll put it on my Facebook page and any other place I can find to let everyone know about the really bad service I received and the overbilling. After 3 technicians (with no calls, missed appointments and changed appointment with no call informing us) and 8 phone calls my daughter finally got her cable and internet installed. Then after another 5 calls to get the overbilling taken care of and getting hung up on from there so called customer care team twice and being switched to a minimum of 4 times per phone call and a total of 15 hours on the phone with them and going thru chest pains and sour throats from losing my temper (which it takes a lot for this to happen to me), I'm going to change her to AT&T for the people that care... read more

Not the store, but the company: Comcast Customer service comes through again. 10 days intermittently of no sound on both boxes they've awarded me $6.25 for my inconvenience and will charge me shipping to ship me the new box. I am stuck with Comcast due to my apartment complexes agreement with them. Do not pick Comcast if you have an option, the services is poor, but customer service is worse. They are priced around the same as the other options in this area, but please do not support this company. You will thank me I'm sure. They only want to give credits out after the problem is fixed by the way. This is so they can fix it and probably prevent you from calling in as this last call took 44 minutes out of my sunday. Awesome! read more

Very fast and efficient! The manager and employee worked until they could provide great service and care !!

Please avoid this Comcast location. The very first time I needed assistance employee Josh (Joshua) treated me really rude. All employees were watching and they didn't care. Manager tried to protect his employee when I complained. I ended up calling. 1800 number to file a complaint. At the end nothing happened. I am not sure if this employee still works there but I tell you what, Comcast should be embarrassed for people like him. If you are reading this please avoid this location. Go somewhere else where you are treated with dignity and respect. These people just work for a check....they have no sense of responsibility .....including the manager.....so sad......with a manager like this....what else can you expect? read more

I have been a Comcast members for over 20 years , I am a person that don't like a lot of changes because in the long run you still end up paying more money out your pocket. So now here is the down side of disappointment with now called xfinity. I recently had security cameras installed. And after the technician finish installing . I ask him for my yard sign. I was told he didn't believe they issued them anymore to call the office. I call and was told to go the web site and order one for the price $10.00. First of all I didn't did the site for the sign, then I did the chat live and wad told to go to any Comcast store and they would give me one at no charge .got to store they didn't carry the sign. Was give Comcast number to call ask for sign . Went through 3 representatives before telling me they no longer carry yard sign but I could go back to store and get window decor for $10.00 .WTF :). I wanted a yard sign not no freaking window decor for a thief to get that darn close. At least if they saw THE FREAKING SIGN THAT WIL KEEP THEM AWAY. I WAS TOLD BY MY NEIGHBOR TO GET RID IF COMCAST OR ORDER A YARD SIGN FROM BRINKS. I AM SOOOOOOO DISAPPOINTED IN COMCAST. YOU GOTS TO HAVE A YARD SIGN THAT PART OF THE SECURITY. TO HAVE BURGALARIES TO STOP AND THINK TWICE BEFORE TRYING TO BREAK IN TO YOUR HOME. AND I AM SORRY BUT THE WINDOW DECORS DONT CUT IT FOR ME. Comcast If you ever read this post. Satisfy your customers and bring back yard signs. It should come with the s3curity package like the rest of your competitors. Oh and by the way I ended up orders a brink yard sign. Still debating on my whole Comcast package, cable phone internet,security cameras. read more

I would put 0 stars if I could. Never use this company if you have an alternative. We live in a condo and the building uses them, so we have no choice. We have had a lot of trouble with them over the years here. Our newest outage happened today, and we are told we have to wait 5 DAYS for a technician to come help us. 5 days without television is a long time in this day and age, and in a city the size of Houston you would think there would be plenty of technicians, but apparently not so. I guess they are that busy fixing all the problems they cause their customers. read more

well what can i say.... i have comcast srvs.. phone internet and cable and 2 dvrs and i dont have issues with it... i know that comcast is not on everyones top list but personally i havent had any issues... me and the kids love having cable so you know =)... read more

Beware! The lady added voice service without us knowing. My husband went in to upgrade some equipment and had a discussion with the lady about our bill being too high. She never mentioned adding a phone line, just said she got us a better deal. I found out about the new phone service because I couldn't access my account when I called since I wasn't providing them with the "correct" phone number, which I didn't even know existed. They claim they were doing me a favor to lower my bill. I didn't want or need a phone line. read more

I have used Comcast 2time and there installers are awful to say the least. 1st time the installer left trash all over my home and left me a fire hasered in my attic. The 2nd time the installer ran a 6 way in front of a doorway and left it, when I ask him about it he told me " I fingered you would want to move it " and then left. As soon as he left I called " customer service", what a joke that was! So after 6 hours on the phone to trouble shoot ALL OF THE ISSUSE they sill wouldn't send anyone out to fix the install ( like components hanging off TV cabinet, components set in front of DVD opening, every cord hanging in the side of cabinet, and the serg protecter in the doorway ) so I had to fix. I would never recommend comcast to my most hated enemy!!! read more

Just got back from returning my old cable box to the service center & it was surprisingly painless! The address listed on the Comcast website for service was 8590 W. Tidwell which is incorrect. That's a corporate office, but the very nice security guard directed me to 7844 W. Tidwell @ 290 just up the road between McDonalds & Wal-Mart. I went at 12:45 on a Friday expecting a line out the door, but there was no one there! I was greeted at the door with a smile & was immediately offered a cart to carry my cable box. No lines, nothing but smiling faces. I was in & out in 2-3 minutes. Couldn't be happier! read more

Customer service totally sucks. It seems no one knows how to correct a payment problem. They will take you money no problem, but when they don't credit your account it take them almost 90 days to correct the problem. I called 6 times each time i spent about 2 hours on the phone and was transferred around and around cause no one knew how to do their job. Finally went to a location and it took them 3 hours to give me the correct amount owed. That was 6 days ago and i checked my account today and it still says i owe a balance. There interface for cable system is so behind in time period. Home security connection is slow between ipad/iphone and security system - camera doesnt record 24/7 only when alarm sounds (not safe). ADT has better quality. The only thing they have that is worth all this is their blast+ internet speed. I'm glad i found this all out within the 30 day guarantee. read more

Horrible service. Horrible customer service I'm without internet cable or phone talk to a customer service she did not have a cow on what she was speaking requested to speak to a manager she tried so hard to avoid transferring me to a manager to solve the issue. Constantly indicating that someone will call me in two hours. Comcast never return any calls in two hours I chose to wait for a manager. I waited for maybe 30 minutes and the representative just hang up the call. Wow amazing and I'm paying for that read more

If I could give zero stars I would, horrible service I've been waiting for days for a box replacement. Two different service people have come to the house, picked up the no functioning box and have not had a functioning box on their truck. Service person was rude as well. Wait on hold for at least 15 minutes each time trying to get ahold of customer service read more

Horrible business service! Read my hell... I had one of your Comcast sales people (Devor Danny) solicit my business over the phone. I have emails from him and a contract for the services for $124.00 for 36 months. I am being billed an incorrect amount from what is on the contract. I have yet to receive a phone call from 1 person concerning this matter. I am being billed more that the contract states of $124.00 per month in the special instructions area of the contract. Below is the timeline of trying to get this resolved and NO one has resolved it yet. I have spent countless hours on the phone being passed from one person to another and an accumulation of hours on hold! I AM DEMANDING MY BILLING COST BE CORRECTED IMMEDATELY ACCORDING TO THE CONTRACT I SIGNED. ALSO, THE BILLING FOR THE PAST 2 MONTHS BE CREDITED FOR THE DIFFERENCE OF THE CORRECT AMOUNT. IN ADDITION I WANT $20 PER DAY (ACCORDING TO YOUR STATEMENT WHEN A PROBLEM IS NOT CORRECTED) FOR EACH DAY THIS HAS NOT BEEN CORRECTED BEGINNING 11/29/10. This amount does not equate to the time and frustration I have had dealing with this problem!! 11/29/10 800-391-3000 2ND Call. Spoke with some that Transferred me Care Group. Had to leave message no answer. NO CALL BACK! 11/29/10 DeVor Dandy 1-877-222-7624. Left message with sale person that took over Devor Danny's position. NO CALL BACK! 11/30/10 Called business office 713-341-8800 Spoke to Anthony Eustate. He emailed and left message with Sheri Powel in inside sales. She was supposed to call back. NO CALL BACK! 12/01/10 Called Anthony back and left message that I receive no call back from Sherri. Anthony called back to tell me he does not know why Sherri did not call me back. He will advise her to call me back. NO CALL BACK! 12/03/10 2:22 pm 880-391-3000 Spoke with Joshua Saiz. After approximately 30 minutes on phone said he had to transfer me to Mr Marlin in sales. Spoke to Mr. Marlin for another 30 minutes. Assured me he will get it handled. Said he had to send information to Retention Department. Assured me a call back in 24 hours. NO CALL BACK! 12/06/10 Called Marlin Manasa back at 770-559-2215 and left message. NO CALL BACK! 12/07/10 10:51am Called Marlin Manasa back at 770-559-2215 and left message. NO CALL BACK! 12/07/10 Emailed this email to: devor_dandy@cable.comcast.com; Ecareonline_Houston@cable.comcast.com; Joshua_Saiz@cable.comcast.com 12/07/10 4:13pm Joshua Saiz called back (The only person so far!) and stated that he has emailed this to his supervisor and another department. 12/08/10 Marlin called and left a message on voice mail after 5pm saying he is still trying to work on it. 12/08/10 8:40am called and left message for Marlin to call back. NO CALL BACK! 12/08/10 4:35pm called left another message for Marlin 12/09/10 Message left on voice mail after hours by Mr. Garcia that all was corrected and for me to call back in morning. 12/09/10 9:00am Spoke with Mr. Vincent Garcia 713-375-7925 said that the account has been corrected according to the contract. Will refund the past 2 month difference and it is $124.00 for 36 months. Asked him to email me what we spoke about. NEVER EMAILED ME! 12/10/10 Called Mr. Vincent Garcia 713-375-7925 and left him a message that his email was never received and to call me back. NO CALL BACK! 12/13/10 8:58am left message for Vincent Garcia 12/13/10 Logged into account. No adjustments or credits have been made. 12/13/10 2:19 pm. Ashley called to let me know billing has been corrected but could not give me details and told me to call Vincent back. 12/1310 2:26 Called Mr Vincent back and left message. 12/13/10 Vincent called back to let me know again all has been corrected. He told me the total adjustments will show on the next billing cycle. Said he would email me all the details. 12/14/10 NEVER RECEIVED EMAIL from Vincent. Left message again for him to email details of correction because I still have not seen ANYTHING as far as corrections made. 12/15/10 NEVER RECEIVED EMAIL OR CALL BACK from Vincent. 2:43pm called and left message. 12/17/10 NEVER RECEIVED EMAIL OR CALL BACK from Vincent. 10:59pm called and left message. 12/21/10 NEVER RECEIVED EMAIL OR CALL BACK from Vincent. 10:14pm called and left message. As you can see your so-called customer service is absolutely horrible! Your television commercials say you "guarantee customer satisfaction". I have had none! ONCE AGAIN I DEMAND THIS BE CORRECTED IMMEDIATLEY IN ACCOURDANCE TO MY CONTRACT! read more

Utter crap internet. NOT good for gamers. Ping times regularly hit 999ms. How is that good for gamers, utter crap.

DO NOT USE THEM! If I could give -2 star, I would. They are unprofessional, absolutely under-trained. Technician was supposed to come to my house on a Monday between 8am-8pm (note ridiculous time frame). They didnt show up and didnt bother to call me. Then they rescheduled me without checking with me to that Friday. It's funny that they are rescheduling me thinking that I would still stick with them. Them making this big assumption that I have nowhere else better to spend my hard earn money is absurd. Their customer service is horrid too. Called a total of 7 times and they kept jerking me around and solved nothing. Dont waste your time and money like I did! Go to another company!!! read more

Such a bad experience, only if you need trouble in life choose them, whole of customer support also confuses you.

Comcast is full of ****! They lure you in to signing up for a free month of their 'faster' internet service, with the promise that if you decide that the upgraded service isn't for you then you can easily switch back to your old service. Don't give in to this deceptive marketing trap! I fell for this, thinking that the upgraded internet might be better. I couldn't tell any difference between the 'Blast Plus Service' upgraded service and my old 'High Speed Internet' service. Well, I called them back to cancel this 1 month free trial and to get my old service back, and yeah, they gave me the option to get my old 'High Speed Internet' service back, but instead of at my old rate of $39.99/month they will only give my old service back at a rate of $66.95/month. The 'Blast Plus Internet' (upgraded) service is $54.99/month, so it doesn't make sense to get my old service back for $66.95/month although the internet speeds are supposed to be slower. So please be aware that if Comcast pitches this 1 month free trial of upgraded service crap, it is just their way of sucking more money out of your pocket, because when you ask for your old service back, you're gonna be paying a lot more for it than you used to! In my case they lure me into giving them $15 more per month than what I used to give them. read more

This is a review of Comcast customer service received from 1-800-Comcast. On numerous occasions I have had to call Comcast for problems with my wireless connection and cable television. One time, a service rep dropped the ball and did not verify that my appointment was scheduled. Imagine my frustration and irritation after taking time off from work for a visit that was suppose to occur and didn't. After calling the company to speak to a manager on duty I was told there was no manager to take my call. I left my contact information but to my disappointment and added frustration the call was never returned by the manager or anyone else as a follow up. Then the problems have been with the equipment provided by Comcast and each time I have been charged a fee for the home visit. After my last call, I was informed that I could pay $2.99 every month for "insurance" which would cover any home visits. No thanks Comcast. I've heard great things about AT&T so it's now time for me to switch. Recommendations to Comcast for improvement: -Manager on duty and available for phone calls -Better customer service (i.e. work with th customer, not against them) -Better rates for current customers -Professionalism read more

I have spent 2 days doing battle with this ruthless company that doesn't care about customers who have no recourse because they had the misfortune to move into a complex that has an exclusive contract with Comcast. Avoid Ventana at Midtown and any other complex that victimizes consumers that way. After 2 days, when I finally got a technician up to install, the guy actually told me he was doing ME a favor. Can you believe that???? read more

I've had the worst service with Comcast. Our internet wasn't working with a modem we had just bought through them and were about to send in the $70 rebate for. A tech came out and exchanged the modem for us and our internet started to work again, but because I no longer had the box and my first modem I couldn't send in for a rebate. When we moved a few weeks ago, they asked for me to turn in my modem because it belonged to Comcast. I disagreed saying we had bought our own and that the tech had replaced it (even costing us $70.) They pretty much said that it wasn't their problem and I still needed to turn in the modem and wouldn't be able to get service at our new place. And after this experience I will never use them again. read more

Comcast sent an employee out knocking door to door in our neighborhood shortly after we moved in. We were in the process of transferring our ATT service over from our previous address and after convincing us he could reduce our monthly cable bill by as much as 75% we agreed to give them a 12 month trial. 12 months of pure hell is what was in store for us!! Weekly service interruptions, internet speed 10 times slower than advertised and bills that seem to increase monthly without any notification from these scumbags. After multiple complaints and phone calls and multiple attempts of having technicians out at our house to research repair issues with no real solution, a Comcast representative informed us over the phone that it was in our best interest to just increase our current service to get a faster internet. Knowing I was locked into a contact for another 6 months I agreed that if I am stuck with these crooks for another 6 months, I'll pay a little more each month and gain the benefit of faster internet. Well, low and behold, what I did not realize, was that by agreeing verbally over the phone to have our internet service boosted up to the fastest level, I was unknowingly committing to another 24 month contract. After never receiving any documentation or notification of this new contract, the 6 additional months of a joke of a cable service had finally came to an end. When we finally called to cancel, knowing our original 12 months of hell was over, it was brought to our attention that we have a remaining 18 months on our contact of being stuck with this garbage cable company full of low life's and liars. I immediately argued and asked for a copy of this so-called contact that we signed and was told that conveniently for them it is company policy they cannot send it to me. Not via mail and not via email. When I told them I didn't care and I still wanted to cancel they told me that to do so I am liable for a $250 early termination fee and if I did not pay it, that additional fees would apply and they would send to collections and damage my credit. Can we be held responsible for a contract we did NOT sign? A contact that as far as we understand, does NOT exist. A contract that the seller is refusing to publish or make available to the buyer. This is a scam! Its a pathetic scam and a shame. Even if we are under contract, is Comcast not in breach of this contract for failing to provide its clients with a proper duty of care? I'm sure the contract should read that the client agrees to pay for x, y and z service from the seller only if x, y and z are actually being provided to properly to the buyer right? The real crime is that x, y and z SUCK and Comcast SUCKS!! True Story: I once called Comcast to report an internet outage, they told me they needed to verify my account and needed either my account number or the exact dollar amount of my last payment. I responded no problem, then paused and stated that I could not provide either of those to them because Comcast setup us up with paperless billing and that in order to retrieve that information I would need access to my email which would require a working internet service. Comcast response: Well you will have to call your bank, find out the dollar amount of the last payment and call us back. Are you kidding me????????????? This is how you do business????? Another mind blower: Did you know that if you call Comcast to report a service interruption they will have a someone over the phone attempt to walk you through a step by step process of resetting the equipment installed in your home by Comcast. If after 2 hours of this fails and the end result is that Comcast has to send a technician out to your home to fix the issue (like actual "work") they bill you a service charge for their faulty equipment. But wait, you can avoid this service charge if you agree to pay them a monthly service charge protection fee. Hang on, so.....you mean to tell me, that if I as the consumer who is simply renting your crappy equipment experiences a problem with your crappy equipment, you will invoice me to for your technician to come fix your own crappy equipment? And if I want to avoid that fee, I have to pay you basically an insurance premium for your crappy equipment? How the f#*k is that even legal? The fact that these crooks get away with this, is an absolute travesty. I have our family attorney working on this. read more

i i have had xfinity for many years. the customer service is the worst. they use agents who speak english but do not understand the language. by the time you finish trying to communicate, you will be so frustrated, you almost forget why you called. ask for a supervior and they play lunatic games with you by extended holds, cutting off or fake supervisors. i am looking to switch. read more

The worst customer Service I've ever experienced yet!! My home internet didnt work properly for well over 3 months!! They made me pick up at least 4 different routers and neither one of them worked!! They even had about 5 technicians come to my home and They all said that my internet was working perfectly fine but Neither of them Knew Exactly what they were Doing!! Within minutes of them leaving my internet instantly would crash all over again!! I got the run around for well over three months And Nobody working at Xfinity ever had A Solution for my home internet issue!.! I lost plenty of money and work oppertunities due to lack of internet!! My job and work relies on having internet and that was expressed to xfinity plenty of times And Nobody on their staff ever seemed to care!! They clearly stated that they will reimburse me for all the lost months of interenet I had to experience with them And until this day None of them Are willing to negotiate with Me. I called plenty of times And They say that my internet was working fine this whole entire time which Is Completely False!! They've called me a bold face liar to my face and they keep Denying me access to speak to someone above the manager to resolve my problem!! JOSE was very rude When I called and expressed my issues with him, He said their was nothing in their system Showing that I was having a hard time with my internet!! Even After I called well over 20 times and spoke with at least 10 different employees he argued that I never had a problem And said their was nothing on record, And Not any kind of note was ever taken after the many fimes I called and told them about my issues!! My impression of Xfinity has changed forever I never expected this from them But it clearly shows that looks could be decieving!! If Anybody from Xfinity would like to call me to resolve this Issue please feel free to call NOE At 832-876-6800. Until Then I would Make Sure to share my experience with everyone searching for Cable/Tv/Interent/Phone Service And Encourage them to go elsewhere!! I dont want ANYBODY else to have to go thru the TERRIBLE EXPERIENCE that I had to go thru!!!! read more

You should be aware that there are lazy technicians with every company but man some of these techs are really lazy. I placed an order for uverse and the tech that came did not want to do it so he came up with some bull and said that att had not sent the signal to my home so they had to re-schedule.Another tech came by but came up with another bull story that he could not connect services because of some cable.They sent a tech from an other area and he told me that my home did have signal and the wires were good but that the techs just didnt want to get dirty and connect my services. This guy was very professional. I think att needs to weed out there lazy techs because it makes them look bad. I had to cancel my sons class because it was an online class and we didnt have internet.There goes $500 dollars down the drain. read more

Comcast is overpriced and has terrible customer service. If I had ANY other option I would take it in a heart beat. They do everything they can to screw you out of your money. If you have no other option than to use them, be sure to pay $15 extra and have them come out to set it up, otherwise when you try to do self installation it doesn't work- then when you call in for help the are so blissfully stupid that they ultimately tell you that you need to have someone come out to install and if it's their fault then you won't be charged, otherwise you will. I'll give you one guess as to weather they'll claim it's their fault. read more

So, I came home tonight to watch TV and I have a message on my TV advising me that my cable box is outdated and I cannot change a channel or do anything about it. I agree with an earlier message, I think I will pursue other providers. This is really poor customer service. What are y'all changing now. wow read more

First of all I want to say COMCAST SUCKS!!! I opened up a new account with them, little did I know someone else was using my name and social security with this company already. Of course COMCAST billed me the unpaid fraudulent fees, which was about $300.00. Well I went to the police department to file an identity theft report. It took me about 6 months to clear up my account with them. I had to dispute with the comcast fraud department as well. ALL THIS TIME COMCAST WAS ADDING $20-$30 MORE TO MY BILL... LOL OF COURSE THEY WANTED THEIR MONEY. Anyways my bills were going UP AND UP, up to $200 a month. So I refused to pay money I didn't owe IN THE FIRST PLACE. My service got disconnected. So finally my account was clear, and the fraud department "took care of it". Well when I decided to get my service back on they said I owed $250.00 for the months I had service. WTF!?! MY SERVICE WAS DISCONNECTED. Anyways I went ahead and paid the $250.00. The customer service representative told me that he was sorry for the inconvience and that I would get a great package deal for $80.00. Well guess what guys?!?! I got my first bill after a horrible expierence, and my bill was $160.00... YES COMCAST SUCKS!!!!!!!!! read more

Comcast brags about being so much better than AT&T but they are not. Not by a long shot. They do not listen to their customers what-so-ever! The so-called customer service "agents" always have a tinge of impatient snottiness that you can hear in the inflection and tone of voice they use. Not only that, when they start getting really crappy with you on the phone, they start interrupting you and cutting you off before you can finish a sentence or a question. It is the acme of complete and utter ignorance and apathy when they cancel a service repair visit because they could not call you using the Comcast digital phone service that you just informed them was not working at all. I called them on my cell phone to complain about all of my services (cable, internet, phone) being completely down and I specifically told them they would have to call me at my cell phone. What did they do? The morons cancel the service visit because they could not contact me through the phone service they were supposed to be coming to restore. How do you write that on a service report? "We failed to restore service to the customer due to the fact we could not call her via the phone service that we were scheduled to repair in the first place." And the so-called refresher signal to the DVR receiver routine does not solve the constant, daily glitches in the program guide, the poor quality of picture, the slow-speed internet, the phone outages that occur for 3 to 4 hours at a time, or the so-called video on demand that is actually not on demand at random times. When you report the VOD not working, they tell you they are experiencing technical difficulties, which happen to last for days and sometimes weeks. All they are willing to do about it is send the stupid refresher signal to your modem/DVR receiver set. And the uplug/replug your power cord bullcorn routine solves the problem for about 20 minutes. And then the same old poor quality service just repeats. The fastest internet speed is about as good as AT&T slowest speed available. I am seeing now that AT&T is worth every penny because I never had this kind of crappy service from AT&T as I now get from Comcast. Live and learn. They pride theirselves about great service but in reality they do not even have a customer service e-mail address you can write to in order to escalate your grievances to the next level to seek an effective resolution. An "agent" informed me that Comcast does not follow the customer complaints or reviews that are posted on websites such as Yelp, so it wouldn't do any good any way. And what's with this bullcorn about now charging $1.99 per episode just to watch old seasons of shows that are now defunct and not even current? They brag and boast about how you can enjoy VOD and catch up on the past seasons of your favorite programs for free, anytime! Bullcorn!! I already paid for the cable service broadcast of the program the first time it was originally aired. Why should we have to pay to see the reruns? ...especially when it's a program from a local broadcasting station and it was free to see it the first time around!! And, people, do not fall for their sales pitch that you will have a free DVR system with your service as long as you are a customer!! It's bull crap!! I still have my written contract and nowhere on it does it say you have to start paying rent for your DVR after one year!! Nowhere on the contract AT ALL!! After the first year, they start nickel-and-diming you to jack up the prices for pathetically poor quality of service. If you are forced to use Comcast, take their lowest priced cable service and just get Standard Definition. Save yourself $120 per year! Don't bother with their digital home phone service, either!! Rent your movies from Red Box. Don't pay for the premium movie channels unless you really, really want to!!! read more

I am soo upset with this company. I have has doo many issues with my alarm system that is pathetic. I am constantly receiving false alarms due to the sensors are not good. I have been stuck in my house for 5 hours because my alarm system would not disarm. When I call I always receive an Indian that does not understand my issue. This company should have stuck to cable ONLY!!! read more

If I could give them zero stars I would. After my bill magically hiked up by 60%, I called to either cancel or negioate it to the 84.99/mth offered to new customers for 12 months. After being straight up lied to by the first guy I spoke with, claiming that all the computers had died at that exact moment, I asked to simply be canceled, then suddenly the computers worked agin. I was transferred to a "manager" who promised to call me back the next day. Guess who hasn't heard from her/comcast? read more

I am uniquely in an area that can only get cable through Xfinity. I have been led to believe that many of the cable service providers carve-out districts so that they have monopolies and don't have to compete with each other. In this case I have Xfinity, and it goes out several times per month. I've lived at this location for three years. Several times per year, they add Hardware rental fees, like modem, cable box, router.. to my bill even though they have not provided any additional Hardware or services. I am constantly calling customer service and battling technical support people and customer service people to remove nickel and dimed fees $10 here $20 there for things that they have not provided. This is also my internet provider, so I often can't get work done. My tablets, computers, phone have limited abilities comma because internet service is inactive. When I call customer service, they often tell me to go online and speak to an online representative. It is absolutely ridiculous. You can't tell me that your phone service has limited hours, but that you have 24 hour customer service online, when you're the provider of my access to the internet. read more

Comcast is absolutely absurd. The rep for my building in Houston told me everything would go smoothly and the tech would be there on Saturday to install. I tried to call said 'rep' back (Garwin B. - avoid at all costs) SIX TIMES!!! No response at all. So I called comcast directly and they said I was enrolled for service already and they would be there to install on Tuesday. Wait, what? I was told Saturday by the comcast rep. So they tell me if I want it earlier I have to go pickup the box. I go and pickup the box and call them to 'authorize' it as they have requested. They tell me on the phone there is no record of my equipment. Wait, what? I just picked it up from your store. So after 4 different wonderfully useless comcast reps, whom did NOTHING to give me service, I am still stuck with a comcast cable box and a screen that says 'cable box unauthorized for use.' Great work comcast, way to really strive towards mediocrity. read more

do not ever get xfinity...crooks...my account went from $180 a month to $267 while i was working in atlanta...nothing i can do about ....shove it up their asshole read more

I called to make payment arrangements with Comcast a week ago to make my payment online due to a financial emergency on the 6th of August which I did, then Comcast took $256 more dollars out of my account the same day, this overdrew my account and caused other payments to bounce with overdraft fees. The customer service women was very very rude and refused to help me, I asked to be transferred to customer loyalty department and she said "for what reason, they aren't going to help you either" and would not transfer me, I called back and I finally got a decent customer service man and he said the money and the fees would be refunded on Saturday and this has not yet happened...I am switching providers...no wonder they have such a bad customer service reputation! I'm tired of bad customer service, I also work in the customer service field and I would never treat our vendors like this let alone our paying customers! read more

I'm becoming increasingly more frustrated with Comcast and their customer service employees. I had a dispute with them because back in early January, after a Comcast employee jumped my fence and started installing service for the house behind me through my hub. As soon as I posted a complaint, they called me. I have like 3 or 4 missed calls from 3 different people who is supposed to be handling this matter. It goes to their voicemail and no one calls me back. I'm starting to think that I am dealing with a bunch of liars, as I have talked to several people and have been promised on multiple occasions that I would receive a call back and that this would be handled properly. I originally spoke with customer care representatives on the 1-800 line. Which by the way, is not customer friendly. Robert Mason (area supervisor), received a voicemail from Mrs. De La Rosa (damage claims) and now am receiving voicemails from Liberty Mutual Insurance. Every single time, the call comes in while I am at work. Which by the way I am a teacher and CANNOT have my phone during the day. I have a super quick lunch and an early morning break. I return the call and it goes to voicemail. I have not received a call back in 2 weeks! This is unnaceptable. They are forcing me to have to contact the media, yelp, and any other business outlet. This is really bad customer service. I will be letting everyone know that. read more

comcast sucks. have had nothing but trouble almost every month, so much for the ad on tv where they will credit your account ha ha. first thing they did was cut another hole in my sheetrock and did not even put a plate on it. i was out of town and at least my son took a picture of it, and even left all the mess on the floor. call and tell them hbo isnt working three or four times but each time they have no record of me calling. probably wont even post this ad. good luck with these people, best thing is dont even get their service; read more

I was a customer for 7 years, paid every month in full and on time. Then something strange happened, I think they changed management. My internet connection was no longer reliable. Some days I'd have internet, other days I wouldn't. This was scary for a business owner and graduate student. It was important for me to be able to access my internet anytime duty calls. Anyways, I called them and they scheduled a technician to come out and exchange my 'faulty modem' (even though it was only about a year old at this point). They scheduled between 2-4pm. The tech arrived at 4:15pm, and that was after I had to confirm 3 automated phone calls to ensure I'd be home. What good does it do if I'm at home but the tech isn't showing up during their scheduled time period? Moving on, my internet worked for a few weeks, only to become unreliable again. When I called, they wanted to yet again just schedule a tech to put some 'band-aids over the issue' is how I'd define it. I requested that since I was a loyal customer and paid every month on time, if I could please set a certain time for them to show up so that way I didn't have to take time off from work and lose out on pay. They said the best they could do was to have the technician call 30 minutes before arriving. That Monday, this female tech calls 15 minutes (yet again) past their 2 hour window and I ask her if she is already at my house. She said yes and that she could only wait 15 minutes. Well, I work about 20-25 minutes from my house. I quickly had to run out of work, and I asked the technician to please wait for me. After taking off from work and rushing home, the lady left. I dont understand, because they were the ones who were late for a second time, and yet she couldn't wait ten short minutes for me. I had to immediately cancel my service because of the abuse that they treated me with. 1. Unreliable service. 2. Inconsiderate technicians 3. No respect for loyal, pay-on-time customers. When I did finally go to another provider, I even saved money, which wasn't my objective. So all went well. Thank you Comcast for treating me so terribly! I found better service at a better price :) read more