Comcast sent an employee out knocking door to door in our neighborhood shortly after we moved in. We were in the process of transferring our ATT service over from our previous address and after convincing us he could reduce our monthly cable bill by as much as 75% we agreed to give them a 12 month trial. 12 months of pure hell is what was in store for us!! Weekly service interruptions, internet speed 10 times slower than advertised and bills that seem to increase monthly without any notification from these scumbags. After multiple complaints and phone calls and multiple attempts of having technicians out at our house to research repair issues with no real solution, a Comcast representative informed us over the phone that it was in our best interest to just increase our current service to get a faster internet. Knowing I was locked into a contact for another 6 months I agreed that if I am stuck with these crooks for another 6 months, I'll pay a little more each month and gain the benefit of faster internet. Well, low and behold, what I did not realize, was that by agreeing verbally over the phone to have our internet service boosted up to the fastest level, I was unknowingly committing to another 24 month contract. After never receiving any documentation or notification of this new contract, the 6 additional months of a joke of a cable service had finally came to an end. When we finally called to cancel, knowing our original 12 months of hell was over, it was brought to our attention that we have a remaining 18 months on our contact of being stuck with this garbage cable company full of low life's and liars. I immediately argued and asked for a copy of this so-called contact that we signed and was told that conveniently for them it is company policy they cannot send it to me. Not via mail and not via email. When I told them I didn't care and I still wanted to cancel they told me that to do so I am liable for a $250 early termination fee and if I did not pay it, that additional fees would apply and they would send to collections and damage my credit.
Can we be held responsible for a contract we did NOT sign? A contact that as far as we understand, does NOT exist. A contract that the seller is refusing to publish or make available to the buyer. This is a scam! Its a pathetic scam and a shame.
Even if we are under contract, is Comcast not in breach of this contract for failing to provide its clients with a proper duty of care? I'm sure the contract should read that the client agrees to pay for x, y and z service from the seller only if x, y and z are actually being provided to properly to the buyer right? The real crime is that x, y and z SUCK and Comcast SUCKS!!
True Story: I once called Comcast to report an internet outage, they told me they needed to verify my account and needed either my account number or the exact dollar amount of my last payment. I responded no problem, then paused and stated that I could not provide either of those to them because Comcast setup us up with paperless billing and that in order to retrieve that information I would need access to my email which would require a working internet service. Comcast response: Well you will have to call your bank, find out the dollar amount of the last payment and call us back. Are you kidding me????????????? This is how you do business?????
Another mind blower: Did you know that if you call Comcast to report a service interruption they will have a someone over the phone attempt to walk you through a step by step process of resetting the equipment installed in your home by Comcast. If after 2 hours of this fails and the end result is that Comcast has to send a technician out to your home to fix the issue (like actual "work") they bill you a service charge for their faulty equipment. But wait, you can avoid this service charge if you agree to pay them a monthly service charge protection fee. Hang on, so.....you mean to tell me, that if I as the consumer who is simply renting your crappy equipment experiences a problem with your crappy equipment, you will invoice me to for your technician to come fix your own crappy equipment? And if I want to avoid that fee, I have to pay you basically an insurance premium for your crappy equipment? How the f#*k is that even legal? The fact that these crooks get away with this, is an absolute travesty.
I have our family attorney working on this. read more
