I see the Yelp reviews are all over the place, so I suppose the perceived customer service depends on individual circumstances. I was immediately greeted, and my issue was handled well. The store itself has easy access and parking, and it is full service. I took some pictures to share, and I give it five stars. read more

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Located in the same parking lot as the Walmart and behind the McDonald's you can find this location. The staff was very friendly and accommodating. I went in to exchange a box after speaking to customer service. My entire visit took 10 min. After receiving a ticket at the front. I waited and had my box before you know it. Thanks again for the help. read more

Xfinity Store by Comcast - Exterior - The photo depicts the exterior of the Houston Xfinity Store by Comcast, with a beige building facade, large glass entrance doors, and red Xfinity signage mounted above the entrance. The storefront includes yellow bollards in front of the doors and a handicap parking sign nearby. The scene is captured during daylight with a cloudy sky overhead. - Television Service Providers Near Me - Houston, Texas

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Wow, pretty hard with the 1 stars in this place aren't we? I can't say that I experienced what everybody else did but if you have ever entered a phone store where you sign in, a representative/associate directs you to their desk/table and they gingerly help you. I was returning a router that came to me defective and me thinking I was going to have to fight tooth and nail after reading the other reviews I think I must have stumbled upon them on a positive training day or something. I was taken to the back side of the store and my router was exchanged no questions asked. My information was on their computers via the phone tech that was trying to help me with my problem. In and out within 15 minutes I would like to say thank you Comcast/Xfinity for over 119 megabytes of downloadable stream and for great customer service today. read more

Xfinity Store by Comcast - Newwwwwwwwwww - Television Service Providers Near Me - Houston, Texas

My service window time is 8-12. At 12:30 I called and was told my technician was in the area and would arrive in the next few minutes. At 1:45 I sent a chat and was told my technician would arrive in 1-2 hours but would receive a $20 credit on my account for the late arrival. I am so upset. Comcast has no respect for their customers time. Just wanted to update to say they never showed up. Got another appointment for the next day and same thing. Never showed so we called consolidated and got new service. read more

Our small business contract was with up with another phone provider, internet, and wifi. Then we met : Tierre Landrum, Comcast Senior Business Account Executive M: 281.409.1086 | F: 713.583.5763 | business.comcast.com | Tierre_Landrum@cable.comcast.com 8590 West Tidwell RD, 77040 He was very nice to get our business and promised the world from prices that would be lower and better than what we had in the last two years, referral check for Joanne that brought him over, and rarely any down time on internet. He said he would be there every step of the way to ensure that there is a seamless transition. That was almost 4 months ago. So this is what happened the installed the cables and lines broke my water line of my business months ago I have told him 8 times already since and still no resolution and water is still all over my parking lot. The referral check he said was coming he said that it was rejected and he has no idea why ? The bill is $313 and the service fees & taxes are $207 more than 60% and is over what I was paying. The bill was quarterly then Went monthly. And now a HOT Mess. Let's talk about this wonderful cable and internet. On the day we needed the wifi to work for our client it was down we had to use wifi from our phones. They said it got over loaded with users. Now when the tech came there was only one user on it and it was over loaded? It was the AP access points from their third party Mojo. They said we had to reset everything each time it went down which was 4 times that day. So again we emailed and called Tierre the lip service was I am working on it. Nothing happened for weeks. After 4 month all we gotten is issues, broke water pipes, useless service, and most of all chasing after Tierre from Comcast to do what he said he was. Instead we get from him I don't have time for you I am on another important call I will call you later today and vanish? I had kid issues so I can't call. I don't have time but I will visit your office to talk about it and forget to do it. If you have a small business and is thinking about Comcast think twice. I spend most of my time trying to get them to do their job rather than mine. Worse customer service and as you can tell not worth the hassle. My experience is definitely not what their Credo says! Our Credo: "Comcast will deliver a superior experience to our customers every day. Our products will be the best and we will offer the most customer-friendly and reliable service in the market." read more

Xfinity Store by Comcast - Busted water pipe - Television Service Providers Near Me - Houston, Texas

I don't know who they are paying to write positive reviews of the quality of their product. The people who work in the stores are mostly great and take care of you as soon as they have the opportunity. We are down to only their internet service, because we do not have any other choices in our area. It just took me more than 15 minutes to log in and pay my bill waiting on their website to ask me to log in twice and then waiting for every page to partially load with a warning from Firefox that their site is slowing down my connection. I would auto pay, but I have no trust for this company. Forget calling for any service, I usually box up all their peripheries and take them into the store to get any kind of service and the agents in the store have been very good. read more

I feel so blessed to no longer be a paying customer of this company that completely lacks customer service. Wether you are on the phone, in an online chat, or walk in like I did to this location you are almost guaranteed a shitty experience. I came in to return the X1 equipment after canceling my service with them and switching to AT&T, I am seen by a woman at the front desk and she puts me on a waiting list to be helped for my return. While she was typing my name I could see that I was third in line to get help. The place was practically empty, and after 30 minutes of just sitting there watching the employees goof off and watch tv, making eye-contact with the front desk person, I get my ass up and ask WTF am I waiting for. Turns out the front desk person didn't enter something correctly so I've been wasting time just sitting there. I mean hello!! We made eye contact multiple times, no one else is in the building. You would think she would use her brain and wonder why I'm just sitting there. Again, zero customer service. Glad I will no longer be dealing with them. read more

Very bad customer service and rude as hell employees. When I asked for the WiFi password it didn't work and the front desk lady told oh well and walked away. read more

I hate Comcast, but I love my TV programs, so I have no choice but to deal with Comcast. Once upon a time I had Time Warner cable and I didn't think it could get worse... but alas I was wrong. I wish I had another choice (and satellite goes out whenever it rains, which is often, so that's out). Why do I hate Comcast? 1) They keep raising the price. I have the BASIC digital cable package. I only get channels 1-100 and many of those channels don't have anything. My monthly cost is $58 for BASIC cable. Ridiculous. I have called several times to get better deals and this is what they can give me. 2) I used to have HBO so I could watch some of the great original series on there. HBO would tile all the time (little boxes all over the screen -- basically horrible reception and it is unwatchable). I had people come out from Comcast 4 different times over a 9 month period. I got a different answer every time. They always said it was not my problem but an outdoor box problems, a problem with the lines to the house, etc... But when I'd get my next bill, they'd try and charge me. I called and asked why I was being charged and they said the problem had been 'user error'. One customer service rep said that was code for 'the customer doesn't know how to use their remote'... really? seriously? They would always reverse the charges. Eventually, I had to drop HBO from my line up because it just didn't work. 3) As noted in #2, the workmen seemed to all be trained differently (or not at all in some cases). Every person who came to my house to fix the HBO problem said the person who came out before them was an idiot and that THEY would fix it. Each time they said it was fixed (not always able to be checked at the time because the problem was intermittent). The problem was never fixed. 4) Their website sucks. You can see how much your bill is but it does not clearly show if and when a payment was posted. 5) I have TIVO, so I have cable cards that slot into the back of the TIVO. I am unable to get channel 1 (on demand) because of this. Comcast said it's just too bad, even though that's 'part of the package' I am paying for. I don't get a credit for a service I cannot receive even though Comcast said it's because of cable cards, not TIVO. Oh Comcast, how I hate thee. I wish I had another viable option. Maybe some day. read more

I would love to hate Comcast, but the truth is that I dont. I've had them twice before. I watch TV when I am extremely bored, and lately I've been very bored. So, comcast came to my rescue. I went on their website and checked out the deals. I know that I can find better deals(sometimes) if I speak to a representative, so I called (you have to say you are having problems with the site so you can get something waived... I know. it's wrong!!). I got Cable and internet for $36 per month, for six months... wait for it... wait for it... NO CONTRACT!! Woo hoo! I asked about DVR and he said it costs $14.95... now, that's too much. I asked him to waive the intallation fee and I'm in.. so he gave me dvr for $6.95 per month and intallation fee for $20 instead. Wow, I'm good! So far so good. He gave me good service because I am at this very moment satisfied with his customer service. Now, if they mess with me.. I'll be happy to update this review. YOU hear that COMCAST!? Treat me well or it will be all over YELP! =0) I think I got me a pretty sweet deal being that I was paying $40 for phone and internet with ATT. So, for now.. Comcast and I can be friends. read more

Rude rude rude. I had xfinity for 11 years. I canceled my service and came to return their equipment. Because I had an alarm I even brought in all the sensors. The guy is telling me i am missing something but is unable to show me a pic to see what it looks like. I don't have anything else, and yet he acts as if I am trying to steal it. He was practically demanding. After all this years I am glad I am changing since they obviously don't know how to treat their customers. read more

So this review is not about how I feel about Comcast. That would be a totally different review. However, after readjusting my account, I decided to remove all TV services. Thus, I had to return all of comcast's equipment. This location happened to be the closest to my office. It is only about 10 minutes from my office. I was afraid of a long wait from my previous experiences, but luckily, this location is very quick. Their internet was down so they couldn't hand out tickets, oh the irony! But luckily, there was no wait. So after stepping in, they were able to take my cable boxes right away. They scanned it and gave me a receipt. Done and done. read more

Horrible experience. You cannot call and actually talk with someone. If you want a pain in the ass, go with Xfinity. Horrible. Stay away. read more

Comcast is a RIP OFF . I moved to a new apartment that did not have Comcast in the complex. I turned all my equipment in at the Comcast store and explained the situation . They now have charged me with an early termination fee and I refused to pay. Now it's against my credit and Comsuck says it is their policy. THEY ARE CROOKS SO PLEASE BEWARE RIP OFF RIP OFF RIP OFF RIP OFF RIP OFF RIP OFF read more

Came in to buy a phone charger it took 10min Just waiting on a cashier to check me out! Buying a single product you should not have to sit on the couch and wait to check out for 10 minutes!!! read more

comcast, I hate you. Ok, now that I have that out of the way, allow me to explain. I moved into my place, and since AT&T doesn't have the high speed DSL in my neighborhood, I was forced to go with comcast. So the first guy came out to "install everything" (read: plugging stuff in), which I could do myself... except probably better, because I wouldn't have forgotten to pick up half of the equipment. So he comes and plugs everything in, and then realizes that I need a phone jack installed near where the cable, internet, phone box is so that I can get the phone wired to the rest of the house. He climbed up in the attic to see if he could do it, and great news!, he apparently could... but... he didn't have the right equipment. I know... complete surprise. So because of his gusto, I decided to call out another contractor via comcast so that I could get that outlet installed. Well, the next contractor stood me up. Yup, that's right. I got a call 30 minutes after they left, from their dispatcher saying that they knocked on the door and no one was home. Now... that is impossible because I live in a gated place so they couldn't have made it to the door, and to boot... there was someone home. They just were lazy I guess, and didn't even call my phone number that was on the work order. So I called comcast, furious, saying that the next person who comes to my house MUST be a comcast employee. So they obliged, and my next visit was on time, and the guy was incredibly friendly. And as it turns out, the first contractor was dead wrong about being able to install the jack. Apparently it is impossible to get around the water heater to drop the line. So the guy and I decided to just do the next best thing... walk around the room running a phone line pushed between the carpet and the trim. Which sucks. It sucks that I have a phone cord wrapped around my room. What sucks more... my next comcast bill had a $52 charge for... get this... phone outlet INSTALLATION AND ACTIVATION!!! Installation = wrapping a freakin phone cord around my room Activation = plugging the stupid thing into a phone jack on the other end of the room. So again, I hate you comcast. read more

Oh how I would love to write a honest and truthful review that reflects my true feelings towards you Comcast but alas the censoring would render it as garbage, nothing would be left than three or four disjointed words. So allow me to sum up my feelings simply and politely - BOO HISS YOU SUCK! The bill is never correct, the cable is always patchy and pixilated and I've never experienced the internet speed promised. Gee what awesome service. So long Comcast! read more

So, earlier this year, I went for my first prostate exam. Even though I'm 10 years early on it, I figured I'd better get it checked seeing as to how A.A. males have a higher chance of getting prostate cancer than most. Not only was the procedure extremely uncomfortable, but my female doctor is young, and hot. Talk about weird. This was easily the most excruciating, painful, and awkward experience I'd been in in Houston thus far. Until I joined Comcast. WTF?!?! How is this crappy operation still going on? My bill was NEVER right. EVER! My internet continuously would go out around midnight, right in the middle of my (illegal limewire) download. Grr. Then, there is the crappiest customer service agents ever. I almost wanted to ask if there was anyone in India I could speak to lol. Stay far, far away from this company. It is a huge ripoff... read more

Concash on the whole is awful, however was very impressed at the level of professional service I received, and how quickly they took care of my issues.. I got a great price too, unfortunately a lot of the channels I watch regularly like the cooking channel aren't included in my current package.. Called and asked about adding those channels and they wanted nearly $60 a month more, so nixed that notion. Comcast is awful make no mistake about it, however compared to dealing with Sanjay in Bangladesh this store front experience was stellar. The gentleman that helped us was excellent. read more

Xfinity Store by Comcast - My boxes going byebye. - Television Service Providers Near Me - Houston, Texas

I had an appointment with them yesterday, from 2-5. They showed up at 5:10. After a few minutes of looking around, they told me that they had identified the problem: the outside cable had been weathered and would need fixing. Unfortunately, the cable guy did not have cable to accomplish this task, and I would need to call and reschedule the appointment. "Can you reschedule for me?" I asked. No. I did that. I waited for three hours today for the men to arrive. They showed up about 2.75 hours into my three hour block, and would you believe that they were not equipped to handle the problem? For some reason, they informed me that someone else would need to come out. They would schedule the appointment for me, but I would need to phone them up to find out what time the appointment was for. So, this is coming up on 9 hours I will have devoted to waiting for Comcast by tomorrow. Should I quit my job, and just devote all of my time to waiting for the cable guy for the rest of my life!?? This is the worst company in the world. And they refused to allow me to lodge a complaint over the phone until I demanded it. Do not let the jovial Comcast astronaut of the commercials fool you. They are horrible. I hate them I hate them I hate them I hate them ^%$&^*##argh read more

After reading the two previous one-star reviews, I can only conclude that Mistress Comcast is a two-faced lover. I've been in bed with her for years, first as Mademoiselle Time Warner and, after a recent change of lingerie, in her current form which really turns on my cable modem. Unlike the leather-clad, whip-cracking Dominatrix who has been torturing the previous reviewers, she has taken me into her comcastic embrace and serviced all my cable TV and ISP needs with a soft touch whose regularity and consistency leaves me smiling and craving more. Time Warner has been my service provider for bundled cable TV and ISP services for years. I've been a very satisfied client. Service interruptions have been few and far between and, the two times I required onsite technical support, it was done quickly and professionally. Nothing has changed with the transition to Comcast. That transition was completely seamless. I was surprised at the fact that absolutely no issues arose. One day, a few months back, the cable TV program menu label changed to "Comcast" from "Time Warner". That was about the extent of it. A few package selections changed slightly, but had no real impact. So far, so good... The real test occurred last night when I finally got around to switching over to a Comcast email account. I followed their online transition wizard to the letter. The only thing I had to do that required any effort on my part was to plunge into the online FAQ material and find the addresses of Comcast's SMTP and POP servers. I FAQ'ed briefly, penetrated to the core of the matter and was rewarded with a comcastic climax of satisfaction when the test message I'd shot out to the new account arrived in my MS Outlook Inbox. Telecommunications bring such a rush when they work as advertised. Mistress Comcast...baby...I'm all yours! read more

Ok, I am a moron...Comcast changed Bravo to a different channel, as I was just informed by a friend. That realization was much like the one when I was informed that the wrong setting on my TV caused me to think I had 13 channels when I really had 60. So I'm not an electronics genius, but that doesn't change the fact that this company just ain't cool. Props to my friend for saving my Wednesday evenings. read more

If Houston had another cable provider, I would probably be their customer. I strongly dislike every aspect of Comcast, from their shoddy work to their outrageous prices for substandard products to their nonexistent customer service. My grandma always told me that if I didn't have anything nice to say, I should hold my tongue. So, I will now highlight the only good thing I have to say about Comcast: Even though their customer service centers are in horrible locations, the ladies (only ladies, all the dudes that work for Comcast are jerks) are nice and helpful. read more

This is a review for Comcast in general, not this particular location. I have found when you have serious questions and need to speak with someone in English (located in the US), you need to immediately ask to speak with the Loyalty Department. I did this, and as I explained my issue of being over-billed, the "customer service" guy just hung up on me. Way to go Comcast! Customer loyalty at it's best. read more

Came to this store to return equipment after cancelling service & was wary due to the reviews. I was in & out in less than 5 minutes; no hassle! Y'Keitha attended me & she was super nice, there was another associate alongside her & both were very kind & professional. Both greeted me & other people entering/exiting the store. Excellent experience overall! read more

If there was a way to give a "spit" rating, I would. comcast is not a good provider. Customer service is incredibly lacking if not a misnomer. I will be searching for a new provider once I have some more time on my hands. Recent story: comcast apparently had a glitch in their system where my service was disconnected. Upon inquiry, their records stated another customer request that my service be disconnected - not me, but another customer! End result, hours of bitching to get service reconnected a month later as well as having to pay a reduced "reconnect" fee. WTF?? As other posts state, Comcast, I hate you! read more

My TV has been fine. This is more about the internet service. I was suffering from intermittent outages, slow speeds and so on. I finally called Comcast and after plowing through a bit of an annoying phone tree reached one of the friendliest, most patient CSR's I've ever had the pleasure of dealing with. After asking me the standard questions she arranged for my modem to be pinged and determined the line up to the modem was at speed. Based on that, we arranged for a technician the next day. The tech arrived exactly on time, tested the modem and said it was 'worn out' (said with a grin). He then explained that modems do, in fact age (mine was 8 yrs old) and on top of that older modems may not accept some of the contemporary software updates. He replaced the modem and the speed has returned to Warp 9 and I've had no outages. The other lesson here folks, if you have a modem that's more than 4-5 yrs old, you may need to replace it. My next move will be to upgrade to digital and install two cards on my TiVi series 3. read more

I have no complaints. Our cable went out almost everytime there was weather disturbances in the area. That was over five years ago, since then, there have been no problems. One minor issue is the channel lineup, which seems to have no type of organization. If it were my company, I would group them together based on focus audience, ie. young kids, older kids, pre-teens, teens, college students, married before college, under 40 and single, married 35 to 50, divorced before 50, married 50 to 70, second marriage, the best years of your life. read more

I usually don't have too many problems with Comcast actually (which is why I gave two stars instead of one) but my cable and Internet magically stopped working on Saturday morning and after spending countless hours on the phone with customer service, I had to wait until Monday for someone to come out between the hours of 2pm and 5pm. Finally at 4:30 two guys show up (without calling 30 minutes ahead like they said they would -- thankfully I took off work) and fixed it after an hour of tracking mud all over my apartment. All and all not too terribly bad, but Everyone posting reviews for Comcast is really just ranting though, unless you can get a dish or another service, this is the only choice for cable in Houston. It does make me feel better though. read more

Way to go XFINITY, make someone sign a contract, and then, "Oh, we made a mistake, the price should actually be higher, we can't and won't honor the price on the CONTRACT you signed with us! This is our fabulous customer service, right out the door. Never mind the fact that your sales rep lied about me being on "first available" so I should be "on call" for install, for the last 4 days for something that doesn't even exist. Should have stuck with ATT. read more

The only thing I regret about this review is that I cannot give Crapcast, I mean Comcast zero stars! Long and shot of my issue. On Tuesday September 7, 2010 my services stopped working. As of 11:25 am Wednesday September 15, 2010 they still do NOT work! I have made a total of 5 appointments for repair of which they showed up once. Yes you heard me right, ONCE! They say they call to confirm the appointment and then say no one answered and therefore they have to cancel the appointment. The real issue is there is no other real option! I am a photographer and use the internet a great deal and frankly am 100% dependent on it. And to have it simply not work right is not an option. Do yourself a favor and try to find something else for your cable needs. Comcast won. They wore me down and broke my spirit. I am completely at their mercy and to date they have shown me none! Scott E Houston, TX Jones Rd area read more

Ordered the SIK 50 Dollars out my account and never used it so I returned equipment and they keeps lying saying it's in the mail or the gonna put it back on the card I used this been on going since Aug. 30, 2018 they are crooks advise you to go to another company please...I don't have 50.00 to give away I am on a fixed income #worst#bad practices#LIARS! been lied to at least 5 times. read more

The service was down and a repairman came out to fix it. He tore up the communication box and left a mess. We didn't want to shove it back in for fear of damaging something or pulling out wire that would mess up service, and we could hear another apartment's cable TV coming to the box When I called to request they come back out and properly fix the box, the manager said he spoke to the repairman who said he had put everything away. When I said I took a picture of it and would send it to him then he agreed to send someone back out. I didn't feel comfortable with him sending back the original guy, and he said he wouldn't send him out again but of course he did anyway. So I had to wait around for him to show up again and he just shoved it all back in. At least the service is back up. read more

Xfinity Store by Comcast - This is how they left the box after a service call. - Television Service Providers Near Me - Houston, Texas

I've received better customer service from automated systems.. in fact.. i actually asked the rep if he was automated/a program.. just to make sure. slow internet.. and i agree.. the bill is NEVER right... i'd jump off them in a minute if i had another option in my area... read more

I wish you could do negative stars!! I hate Comcast! As soon as AT&T Uverse comes, I'm gone from Comcast. They have NO customer service. They could care less what happens on an appt. case in point- service tech came out to fix DVR box & Internet. He seemed liked he knew what he was doing. But.... When he left the Internet didnt work. Many calls and.....nothing. Had to schedule another appt. miss more work. The problem? The tech guy FORGOT to restart the service!!!!!!! It took the 2nd tech 5 min. It couldn't be done remotely. I couldn't do it. How stupid of a system! I've been seriously considering changing to Direct TV. I've had it before and had no complaints. Until Uverse arrives, that might be my best option. At this point, anything to get rid of Comcast! FYI. Dish is not an option. I don't trust this company at all. But that is my personal opinion. read more

I will never join Comcast in my life. They couldn't do a simple thing of getting the proper technician to come to my place of home.

Comcast is HORRENDOUS....cut your cable people. DO NOT SUBSIDIZE LIBERAL AGENDAS of TURNERWARNER CABLE. There are FREE alternatives, just do some research for your area. UNAMERICAN Cable cut me off for thanksgiving without a warning (as they have in the past) for a $20 past due bill. BOY !!, did they show me !!! So i went DISH. This is how i do it.... read more

Less employee more complicated service The hispanic gal in door she needs year long training, so she can at least smile n be polite. You are working for a big corporation at-least you can do that for free. read more

Too bad there is not a zero ranking. Comcast blows! The cable is fuzzy and blips out often. The Internet is even worse. No one knows how to fix a problem. Half of the time one hand does not know what the other is doing! If you enjoy runarounds then Comcast is just for you! As soon as I can talk my wife into looking elsewhere.....we WILL! I miss TWC! read more

Nadia was extremely helpful and intuitive in her recommendations as she helped us transition our internet plan.