I placed an order for an Xfinity phone mobile. It sounds so good. Then I got the email to verify who I was. But my phone wouldn't upload it because I was getting a new phone it doesn't work. Went in the store to ask if they could help me. They say they couldn't. Call on the customer service for them to help me. They say they couldn't. If your phone cannot upload the information that they need then they did not want your service. They made me feel like an ass and very alone. Do not purchase a cell from from these people. They do not have the updated resources to verify Who You Are. Anybody can upload a photo and information. I've had their services for years. But that stops this year read more

Comcast is horrible with customer service and the techs lie about going to customers houses saying they fixed the problem and the never did, and this has happened plenty of times read more

My review is not for this office, it is for Comcast in general. I will be happy with a 1 star for the few people that actually seem to know what they are doing. Comcast doesn't even deserve that high of a rating. I live in an apartment complex that is serviced by Comcast. For me, it is their service or nothing. In just under 2 months of service, many calls have been made covering internet, tv/dvr and connection issues. Besides none of their services being reliable, other things that have been encountered with them are: Internet difficulties (which are problematic for my wife who needs reliability for her on-line schooling) Ineffective/difficulties with problem resolutions Omitted or falsified information on our call logs Falsified reports from service technicians Inability to be connected with a supervisor when asked to be on the phone No return phone calls from supervisors when requested No consistency on problem solving from phone service reps Non-disclosure of charges being incurred This company needs monitored and cracked down on. They have no pride in their service or concern for their customers. They are paid good money and should provide reliable and quality service for that money. My next review will be with the BBB website. read more

Houston deserves better - pressure your city officials to increase our services and to lower cost. In others cities where people have greater advocates in their city officials, Comcast charges over 50% less. Join me in protesting the Comcast P/E ratio - price to entertainment value ratios. We can do it if we all protest and it only take a couple minutes. Make this one of your 2009 initiatives. read more

I called twice to get my cable transferred when I moved. Both times the customer service reps were super friendly, but they didn't actually do their job! It was so frustrating that I had to call a third time and talk to a manager. They are way too expensive and they just keep getting more and more expensive. If there was any other cable in Houston, I would switch in an instant. read more

I'm posting this between outages in my high speed internet service. I've had very similar problems to all of the postings in this string. Phone and internet have been working intermittently for the last 6-8 weeks. I have had Comast techs out several times to correct the problem (which they can never really identify) and not once could I even get a simple apology for the bad service. The telephone-based customer service is horrible, once you move past the sales department. The best I have been able to do is get a credit applied to my account for the next 4-5 days, while they send yet another crew to my house, supposedly to "replace a faulty line outside". If that doesn't work, I have another solution. I have found the phone number and email address for Ray Purser, Vice President of Public Relations for Comcast Houston. I found it on the following press release, so I assume it's public information, and I would love to share it with you: http://www.reuters.com/article/pressRelease/idUS169318+30-Jan-2008+PRN20080130 For those of you that don't have time to go check it out, here's the info: Ray Purser, Vice President of Public Relations 713-335-3203 ray_purser@cable.comcast.com I don't know if it will do any good, but it's got to be more interesting that sitting on hold with Comcast customer service for 30 to 45 minutes at a stretch. So give Ray a call or shoot him an email, and tell him about all your problems! He's in PR, so at least he should be cordial to you. :) Also, If anyone has alternative service suggestions, please email me. FYI - AT&T is not available in my neighborhood, otherwise I would have gone running several months ago. read more

I just moved and ComunistCast was the only cable company available. My Facts: 1. I was paying $100 for 200 channels through Uverse. I had Internet, HD, DVR, and three boxes. I could record on 1 box, and play it throughout the whole house. 2. Comcast is $40 more expensive, I only have 150 Channels, and only two boxes. DVR's are separate, so I can't watch them in all rooms. My Story: I called to price them out. I spoke with some guy who told be about the programs. I asked about installation fees and competitive pricing since I was paying more to go to them than I was from AT&T. He gave me a confirmation number and transferred me to installation. I asked why since I hadn't purchased anything, he said "Just so they can reference my notes". He transferred me. I gave the rep my conf#. She said "Oh, looks like you got the triple play with HD." I said I had not and didn't even need a home phone (included in the triple play, and something we never even discussed). I said that Comcast was too expensive compared to AT&T and was looking to see if they could match my price. She said she was having "system issues" and I would have to call back at another time. At this point, I had already spent over an hour on the phone. I called back immediately and spoke with another rep. I gave them my conf# again. He pulled up my address and said they don't offer service in my area. He said, sorry, there's nothing we can do. I called back immediately and spoke with another rep. I gave them my conf# again. He said he couldn't locate that confirmation number. I went through the whole explanation again. Then I mentioned again that I was trying to see if they could match AT&T's price. She said she was also having "system issues", and couldn't help me with that, but would transfer me to a local office that could be more competitive with the prices. She transferred me. I gave them my conf# again, and they said "That's too many digits. Our conf# are only 6 digits and you gave me 9." So I explained everything...again...They said that the price I was originally quoted was incorrect. Not in a good way, but they should have quoted me an additional $5 for a monthly modem fee. I asked what that was, and he stated it was so I could use their modem. I said "What if I had my own (which I did), could ya'll waive that?" He said no, because it has to be a Comcast modem. So I hung up with him to call the original number back to ask WTF? Eventually, I spoke with a manager. I asked if I could fax him my last AT&T bill and they give me some sort of break on the price. He said, "I'm sorry, we don't do competitive pricing in that area." So he basically just said there's no way that we'll provide you will competitive services at a decent cost. I was heated. Over 4 hours of my life were now gone. But I came to the realization that I HAD to use them since they were the only ones who offered cable in my area. So I called back. I gave them my conf#. We scheduled a date for installation for two days later. I insisted that they call me 30 minutes before they arrive. Two days later I get a call from their dispatch. The tech was at the house. I said it would take me 10 minutes to get there, so tell him to wait. She said he couldn't wait because he had 3 other jobs to do before 5:00 (it was 2:00 at the time). I asked how long it would take for the tech to do the install. She said "We wont know that until he gets in your house and see's the wiring and stuff." I said, "Then how do you know that he doesn't have an extra 10 minutes to wait for me if you don't know how long the job will take." She, logically defeated, said she would call him. She called back and said he couldn't wait. I said, "Well can he come back after his other jobs are done?." She called him back and then called me. "No, Sir. That is the end of his shift." At this point, 10 minutes had already passed, and I could have been there. I wanted to reschedule, but she said she couldn't and I had to call another number. I called that number and they said it would take 9 days before they could come back out. 9 freakin days! I said that was entirely too long and I needed to know if they could be there sooner. After all, they had scheduled my original install for just two days after I ordered service. She transferred me to somebody else because she was having "system issues." The person she transferred me to said it would be 13 days before somebody could be out! 13 freakin days! I explained that the previous lady told me it was only going to be 9, and they told me that she didn't have access to their schedule and didn't give me a correct date. After much argument, they came out in 3 days. The guy who installed my cable didn't know what an HDMI cable was. Since then (45 days), my service has gone out 3 times. Every time I call they try to look it up but have "system issues". Comcast must also be their service provider as well. We've only received 2 bills so far, and they've both been wrong. read more

Negative stars on this one...Okay..First off, I'm not a complainer. But SERIOUSLY! COMCAST has me feeling like I'm on a Candid Camera Show. One which makes me actually look around and think,l "Did they really just..??" Okay, so our apt. complex only allows dish and comcast. My sig. other is a huge fan of cable, without interruption due to Houston's crappy constant rainy weather, so we went with Comcast. Our install-tech hardly spoke english...not so bad, we speak spanish. Wires everywhere. 1st month-fine. 1st bill- extra $100 install, after we just got that stupid $99 scam for internet, cable and phone. REALLY? Because I could have done a better job! So we wonder what the charge is for, call, get the runaround for an hour. No big deal, most companies do. After the 5th transfer for 'SOMEONE IN THAT DEPARTMENT-the one that doesn't exist' We find someone ready to transfer us again. Finally, we just say we want to get rid of it and got IMMEDIATE assistance. We explain what is going on, and without further adue, she says she'll remove the unexplained charge IF WE STAY. Are you kidding? Was she joking? No. Not kidding. I told her if she cannot come up with a reason to keep the charge, then she will remove it, AND we are still ditching the crappy service. I forced my unwilling sig. other to decline the offer and he got HUNG UP ON!! SERIOUSLY! Now please keep in mind that my anger is maintained properly, as I can understand mistakes are made and often times, misunderstandings occur. I know how to negotiate calmly without yelling, cussing, screaming, using degrating comments, ect...ect... But this...this is absolutely unacceptably ridiculous to no end. Lack of professionalism must be required to work for this egg hole of a company. Sincerely yours, Another face in the unsatisfied sea of Comcast victims read more

I'd give NO STAR if it was an option.. Go ahead, come here if you having nothing better to do ( like count ants or put together a 10,000 piece puzzle. Comcast in general sucks but this place takes it to another level! Tech support dropped the ball so now I get to sit here (#9 in line) to pick up a box. 30 min drive. (yes I could've had one mailed to my house but it would take 3 to 5 business days ) Once I made it up to the counter the gentleman told me that I am not authorized to pick up equipment because I am not on the account. He handed me a card with a one 800 number on it and told me to have my husband call to add me to the account and come back up to the counter when it's done. My husband is in another country so you can imagine what the phone bill is going to be when dealing with an automated system. He was never able to get a person on the phone due to poor wireless service. My husband was on speakerphone ready to give all the information to the Xfinity personnel but I was told that's not acceptable you have to call the one 800 number. ( keep in mind my husband is thousands of miles away) SOOOOOO..... I called customer service from the waiting area and got through to an agent in less than five minutes. The agent on the phone told me I was on his account and he did not understand why the people in the store are telling me otherwise.. I approached a different gentleman at the desk and explained the situation and he was able to pull up my information immediately.I AM ON THE ACCOUNT !!!! I've always been on the account. Wasted time and fbombs on incompetence. The gentleman wearing the name tag Henry obviously doesn't need to be in customer service. He could care less about people and their situations and more about punching a time clock. Is it just me or am I the only one that always gets "that guy" .Im paying for you to have a job so you should try giving a *hit on occasion because there are too many options out there . I should have asked for a manager and avoided the headache all together. Good job xfinity! Keep up the terrible customer service it's what you're known for , at least you're consistent. ( Two hours later ... X1 BOX DOES NOT WORK. " sending technician to your house days from now to change box " ) SERIOUSLY? read more

I currently have both internet and cable from comcast. Problems started immediately during the installation process. 2 hours late. I had to call to ask for a $20 refund. This "courtesy" was not done automatically. The bill is NEVER right. My cable was not programmed correctly.. another cable guy had to come fix it.. for which i was charged an additional $20 even after he assured me I wouldn't be charged since it was done within a week... I have been going back and forth with these morons for 3 months about refunding those $20 dollars... I got stuck with the cheapest box for cable.. no wi fi.. had to go to the physical location to pick up an upgraded version.. why cant you just send the upgraded version in the first place? Overall terrible experience. Im sticking to Netflix after my contract expires to watch reruns of my shows. read more

Service has been awful. My Box has only worked 50% of the time and now I have unplugged it and put the service straight into the TV. On Demand is a joke, it works less than the TV service. I've had service people come out to my house and I end up doing all the work and the people on the phone never accomplish anything. My Biggest frustration right now is that I cannot view my bill. I signed up for e-bill and I get an email notice but when I log in the web page tells me nothing. No billing history and statements. What the hell! This lame company is spending more money on marketing and squat on customer retention. "Xfinity" is just a new name for a crappy company. read more

In the last week my moving experience service with xfinity has been full of headaches talking to customer service over the phone stating that the store has every for my self installed kit, I pick up my kit Thursday and took it home excited to finally sit down and watch my Texans play on prime tv. How ever I was missing spliters and extra cable to hook it up to my tv. I call customer service and they stated to me the Tidwell location had everything for my service at no additional cost, so I Sunday.10.28.2018 I got to the location early at 11:30 am with my wife, telling her that it would be fast that the the Represent over the phone told me it would be a in and out thing, I waited in line. 4th in line. I was greeted by Toepeeka if i can remember she told me to stand to the side that she would help me. She greeted other people coming into the store and then turn to me and gave me a little cable wire and spliter which was ok but I needed more I told her that, and told me she didn't have anymore to give me. At this time she got a Attitude and made me feel uncomfortable, I decided to give here a bit of space and be passive, it's no big deal and let her know Comcast told me they had everything in this store, she then told me she would check in the back in a few. To take a sit, so my wife and I sat down waited for her to help us, I seen her help 4 other people and then walk across the store for no apparent reason to benefit any customers at the store, my wife and I decided to get up and talk to another gentleman who help us in mins. He went to the back and got what I needed. I'm truly upset how we were treated by the host read more

I have had Comacast through thick and thin for many years. Some landscapers cut the main feed to my town home on 11/29/2011. I reported it then. So far I have had approximately 14 phones calls, 8 emails and 3-4 visits and now am told my service will be fixed on 12/13/2011. The people on the phone have been really nice -- but absolutley useless (and their supervisors) because they have no control over the idiots in field. One name to beware of is Ben Meyer (Myer?). He is the supervisor (or so the tech's say) in my area and is aware of the problem -- and has done NOTHING to help. Go with Direct or Dish or U-verse. read more

Completely garbage service. We were having problems with shutting off every hour to every couple hours, so we call and they send people over to "fix" the problem. When the workers were finished, the internet seemed to work for about 30 minutes, then it kicked everyone offline and disappeared off of the list of connections. This has persisted, and after those people came to "fix" the problem it has gotten much worse with no one is able to keep a stable connection for more than 10 minutes at a time. To everyone thinking about ever joining: DO NOT, you would just be asking to get frustrated every single day with the inconsistency. One of the best internet providers my butt! read more

My complaint with Comcast is that it is SOOOOOOOOO EXPENSIVE! Also, the movie channels have so many duplicates it is pathetic and the equipment breaks down on a regular basis. I am researching Direct TV as a cheaper alternative. But, mainly I tired of paying too much for the service. read more

Comcast raises their rates continually. It seems that a few dollars are added to every other bill. They offer a 1-year promotional rate to new customers, but they always find something to add to the bill regardless, such as increasing your modem or cable box rental rate. Comcast customer support is a joke. It usually takes 5 to 10 calls to get an issue resolved. Plan for about 4 hours getting bounced around between service reps, waiting on hold, and repeatedly hung up on. For billing issues, we've been told on several occasions that an issue has been resolved only to find that it hasn't been resolved when we get the next bill. Several times we've waited around the house for a Comcast service visit with a 3-hour window, and the technician never showed up. An hour or two past the deadline and still waiting around the house, we called and were told that the service visit was cancelled. Comcast had cancelled it because they didn't make the window, and we weren't even notified. Comcast no longer offers basic analog cable. Now a cable box is required on every TV, except for some QAM channels that Comcast annoyingly keeps moving around. (Many new HDTV's support QAM but we need a cable box known as a "DTA" on our older sets.) Comcast cable internet has been more reliable for us than DSL. read more

I've had Xfinity for over a year. It's been the worst year of my life internet-wise. There's a power outtage every other month. Atleast that's what they tell you (I later found out they lied). They will admit to their own mistakes, but will charge you to fix them. They even have a so-called loyalty dept who even admitted the ssme doesn't fit. To top it off, they make sure they are the only provider in the area so you have to put up with them. I'm considering moving just to get away from them. If you can help it NEVER GET XFINITY!!!!!!!!! read more

Amazing customer service!!!! I ordered new service over the phone and just needed to come in and pick up my equipment. I was running extremely late and got here 5 minutes before the store closed. They had me out within five minutes with a smile! read more

I recently went to upgrade my cable box expecting the same old dismal experience. To my surprise the store was clean , modular and efficient. Nekita serviced us and she immediately advised us on a better and cheaper bundle plan. The switch to the new device was quick and easy! I've always been satisfied for the most part with Comcast/Xfinity. I had a five star experience today! read more

I am shopping for cable/internet services and after calling comcast, I was rerouted 5 times before getting a message saying they were closed for the day. All this after reading they have 24/7 customer service. So they can kiss my ass. read more

I have had Comcast Business services for quite a while. It is extremely difficult to conduct business with this company. The option is AT&T but I have been with Comcast for years. I set up with their phone and internet service and the video was free. Even though I was in a contract that made no difference to Comcast...they started charging for the " free " video. It really does SUCK that there are so few options for a small business. When I can't bear it anymore I guess it's At&t. COMCAST IS TERRIBLE AND I WOULD NOT RECOMMEND THEM TO ANYONE. I HAVE MANAGED TO STEER QUITE A FEW PEOPLE AWAY. THAT'S THE BEST I CAN DO. BE WARNED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Worst service ever, tell you one thing and someone else changes it. Never again. Could not complete the service but I had to pay for the year contract with out service. read more

This place sucks. The customer service sucks. They are so slow. I recommend that you turn in your equipment and get AT&T. I did and have no regrets. I will never return to Comcast. read more

I called to cancel my service with Comcast providing internet service, between August and September of 2010. I paid my bill in full in September of 2010 to reflect my end of service obligations. I no longer even lived near a Comcast region. As it turns out, Comcast kept billing me for service I had paid off, canceled, and couldn't even get! I made several phone calls to find out that when I mail my equipment back, (modem and cord), my account would be cleared. I was even given a few apologies by the Comcast operators for the error. I mailed my equipment back and got confirmation of it by Comcast staff. As it turns out, I still get emails from Comcast about my bill as well as invoices. My account was still being charged instead of closed like it should've been! Then today I get a collection letter from SouthwestCredit for their account , which was issued by Comcast. The charge was for $94.77 and an outrageous collection fee of $50.00! I called the debt collector to acknowlegde my dispute, which I now must go out of my way to write a letter to confirm a dispute. I also called Comcast and spoke to an idiot. The Comcast representative was concerned that I needed to know I should mail my equipment in! Then she told me she saw that I had mailed my equipment in. I told her I want the balance removed that was caused by their error, and they needed to let Southwest Credit debt collection know that my account is paid up and Comcast screwed up. I was put on hold and then finally told she would have my information go under investigation to determine what happened. read more

If you asked me to review yesterday it would have been a four. But I had to work on this connection today and it was less than optimal. Overall I have been one of the few that is happy with comcast on this board but that changed today. TV = Okay Cable Modem=ISDN read more

They will not hook up your cable if they have to climb a pole, 3 appt 3 different installers ,I guess that's not there job lol. And customer service just wants to keep making more appts. read more

After dealing with Uverse for almost 3 weeks without having an installation my only option was Comcast. At that point anything was better than what I had gone through. I was a bit skeptical bc I've had Comcast before and the customer service was less than desirable. HOWEVER, as soon as I walked into the Comcast store I went from the worst customer service experience to one of the best I've ever had. Patrice was the one who helped me and she went above and beyond finding me the right package and making sure I was taken care of. She was nice, friendly, and very quick about it. Overall great. I never write reviews but felt like this was warranted. Everyone will have problem with customer service at some point, but this was the exception to that rule. Great job by everyone there. read more

Never again..... We were told several different stories on what service we purchased and received, charged us for a router that WE already purchased from best buy, charged us for 4 HD DVR'S that we didn't have nor requested, told us there was NO contract, but received a email that we're on a 2year contract. Oh, this was only within the first few days.... DEFINITELY CANCELLED before we're stuck with this mess for 2 years! read more

This Comcast location is nothing but a joke. This employee Josh (if he still there) was very rude unprofessional and disrespectful. I had to file complaint with the corporate Comcast and all I received was a phone call from the manager defending this employee. I am really disappointed. I pay too much money every month to get this customer service. I wonder if the owner of Comcast knows the class of employees and management they hire here in this Houston location or even if he reads yelp comments to figure out why his customers leave Comcast....I doubt it..... read more

I have never use Comcast again. It was really terrible experience about to install the indoor internet cable. I have been waiting about more than 10 days from the day which they promise to come and install my internet cable. Also, I have to at home and wait them come. The custom service was ignored my call. I was very mad. read more

Absolutely HORRIBLE!! especially for the thousands of Houstonians who have NO choice re cable--stuck with Comcast. The ONLY thing that has been reliable about Comcast is their notorious and very frequent UNRELIABILITY!!!! how many more years do we have to put up?? ---DEAR MAYOR -- Anise Parker --, ENOUGH IS ENOUGH! Houstonians are being held hostage!! AND, --- Houston Chronicle -- @HoustonChron -- front page!!! -- PLEASE print a full list of ALL those OFFICIALS who repeatedly said we'd never see any difference in change from Time Warner. I will need extra reading material for my ***SIX DAY WAIT*** for Service!!! read more

Went to Comcast store to upgrade cable TV and add internet service for my elderly parents. Needed cable line run in house to computer. Clerk could not schedule appointment and told me I would need to go home and call back to schedule????? She said it would cost $89 dollars for install which was not correct. Installer shows up on time and tells me he is here to "fix" their cable. Had to reschedule for next week because he was not prepared to do an install. He was at the house for 1.5 hours doing nothing but getting it rescheduled. He could have down the job in that time. I can't wait to see what goes wrong next week when he returns. The saga continues... my 80 yr old day calls Comcast back out because his cable that finally was installed is not working. The service tech asks how many TVs do you have? Dad responds 3. OK well you have 4 lines up here in the attic and that extra one is weakening the signal. He disconnected the 4th line and replaced the 4 way splitter with a 3 way splitter. I figured all of this out when visiting and my mom said my internet quit working. Any guesses why???? because the idiot disconnected the 4th line that runs to the computer. He asked how many TVs do you have --- seems like he could have figured out that in addition to 3 TVs there is also a computer..... I switched the lines to get the computer connected and called to have the service tech return with the 4 way splitter. The lady wants the last 4 digits of my dad's SS#. When I give them to her she says that is not right and she can not schedule the tech until I give her the right number. WIsh there was an alternative to this monopoly. Competition is needed. read more

Notice how Comcast needs to know who YOU are in order to tell you any prices. I can find no listing of prices at their site without entering personal info. What?? Why do they need my address (new customers) or phone number and partial-SSN (existing customers) to tell me what they charge?? If you went to a grocery store and picked up a can of beans, would it be appropriate for the store to ask for your address before they tell you what price they'll charge you for it??? Want to know who is NOT a Comcast customer at an apartment building? Just enter the street address where they want your "new customer" address without an apartment number. They'll happily show all the apartments without service. read more

Having been to other comcast service centers, I am now going back to this place and giving it good marks with customer service. Yes, the line is waaaay long, but the people are willing to do their job once you get face to face with them. read more

I've been waiting here at their central administration building to get answers for 2 hours and all I get from their rent-a-cop is that everyone is in a meeting . The reason for this review is their responsiveness towards the costumer, there isn't any. I've been waiting almost two month and three days of lost work and still no answer . read more

I hate Comcast. Why? Because everything about their services is just garbage. I only have internet because I refuse to get any other service from them. They were forced upon me by my location. I called almost every other service provider and NO ONE could get me Internet. So Comcast was the only choice. The wifi tends to stay pretty slow and sometimes goes out completely. Even though I'm paying extra for the "blast high speed internet" version, it's still nothing to write home about. I hate that they outsource to India. Whenever I call customer service, most of the time the person I speak to has such a heavy accent, I cannot understand a word that is coming out of their mouth. Which, in turn, frustrates me even more and then they get irritated from having to repeat themselves and I tend to turn not so pleasant when that happens. They like to sneak in charges and hope you don't notice or say anything. I once got a bill for over $175! Just for Internet!! So I called and asked why. Apparently it was a "mistake on my billing." That charge was meant for someone else with my last name. So they reversed the charge and the following month I get a bill for $129 this time. Again, I call and ask and to my utter shock, another "mistake on my billing."(pure sarcasm there.) it gets reversed but still makes me wonder every month if there are other charges that I shouldn't have been charged for? Also they liked to call me a couple of time a day to try and push their cable and home phone packages. Literally called me 2-3 times per day. I finally told the woman that "I just sat through your schpeel hoping that it would end the calls and I do not now or anytime in the future, want your crappy cable or phones. The current Internet I have is slow and spotty which makes watching Netflix almost impossible at times. Stop calling me or my wife (they were harassing her too) and I hope their company goes bankrupt so we can finally be rid of their garbage services and even more horrid Internet." I hate that I had to get to that point but from then on the calls stopped so I did what needed to be done. To finish up, Comcast is garbage in everything they provide. If you can go to someone else, ANYONE ELSE, I highly recommend doing so. read more

ATT the worst customer service ever. I will be switching my services definitely a manager named David got on the phone could even explain why they are charging extra money for switching my bills due date very frustrating people to deal with. read more

Avoid Comcast Houston (Xfinity) at all costs. In my experience, customer service is deplorable, and the company cannot deliver on its promises or commitments. After two weeks, and several hours of missed work, my cable and internet still aren't installed, and it takes an act of Congress just to get a human being on the phone. My opinion: GO WITH ANOTHER PROVIDER. read more

I just went through at least a month of my television and internet blinking intermittently every 10-30 seconds. 3 technician visits later the blinking is gone... This problem totally diverted my attention away from the fact that the modem loses connection every night at midnight and in order for my computer to even recongize it I must shut down the computer and recycle my modem. WHYYY!!! If I could give no stars I definately would. A very close friend has just gotten Uverse TV/internet and LOVES it. I'm definately going to check them out when it's available in my area. read more

This company has the worst customer service I have ever encountered. I signed up for Comcast internet, phone and fax in early 2010. After one month, I notified Comcast in writing that I wished to discontinue phone and fax service. Comcast continued to bill me month after month for phone and fax service. Each month I would write them a letter explaining that I had discontinued phone and fax service, and asking for a corrected bill. They simply ignored all my letters. I sent the first letter certified mail, return receipt request, and got back a green card, so they cannot claim that they never received my notice. I called them on the phone more than once trying to get the billing issue resolved. I would talk to a Comcast customer service rep, who would then place me on hold and transfer me to another rep. I would then have to start over from the beginning. The rep would place me on hold and transfer me to another rep. After 30 minutes of this, I gave up. They eventually canceled service and sent my account to a collection agency. I mailed copies of all my letter to the collection agency and informed them that if we did not get it resolved, I would file a lawsuit against Comcast for breach of contract, fraud, and for declaratory judgment. I completely regret ever having done business with Comcast. For Comcast, deceptive trade practice is a way of life. I am now a happy AT&T customer. Will I end up suing Comcast? I might. Watch this space for details. read more