This is not a big professional company. Their customer service sucks. When you call them you have…read moreto wait to get a cheap ai chat box on the phone. Then when you go into a store you'll wait an hour for nobody to respond even if you check in.

I was there on 5/28/2025 at around 18:20. I came for a modem/router swap, xb7 to xb8. A couple of…read moredays ago I already switched internet plans with a phone representative. A store employee made up a lie that someone changed something into my account, and basically made me sign for the same plan right there at the store. I agreed because I wanted my modem/router. The transaction took place at 18:26. I find these practices despicable. I dealt with customer service over the phone, and that particular representative deserved his commission. The guy at the store didn't deserve to steal his commission. Well guess what, I still went ahead and did it again on my own at home a day later, so the store boy is not getting his commission either. These young hustlers think they're smart or something. That was the most insulting part, to deal with his low IQ lies in real time.

I have been to the GoWireless store on Clark road it was the best cell phone experience I have ever…read morehad. The sales staff are very polite and knew just how to help me with my cellular needs. I would recommend this store to any who needs help with their cell phones...

Comcast is a joke! I cancelled my service Feb 28th, sold the property. Did not move service…read more.. cancelled it. Had a cancel confirmation number. Fast forward three months and I get a collection letter. WTH!!! I called. They never emailed or called to say I had a balance due or anything, just strait to collections. When I called they said it was an early termination fee. (I was never told about). When I asked why they never called or emailed about a balance due... they had BOTH my email and phone number wrong. Please!!! Talk about bullshit! When I was using the service they emailed me every month with confirmation of payment! I will never go back to Comcast. They are crooks!!!!! Oh and this was the call center not this physical location.

Went to turn in equipment and waiting in line. Notice several people in front of me had additional…read moreequipment listed on their paperwork (as well as myself). Now , I'm being harassed by Comcast saying I still have equipment?! Everyone should beware when companies add additional equipment and don't tell you. Then it's your burden of proof.

called because bill for internet serviceonly was increased from $80 to $90/month. Only use for…read moreemail, searching and ordering. Not only no help to reduce price but was directed to a higher price of $110/mo. Check out other carriers. Comcast was $44/mo

If I could give 0 stars I would. Everything about dealing with Frontier was a headache! From the…read morepeople coming to your door weekly to sign up. To the installation where installer wanted to mount a permanent box in the middle of the living room wall! To being over charged by Frontier, with very spotty service. Cancelled after two horrible months. Charged for a third month after disconnecting and hit two month later with an early termination fee that I was never informed about until I wanted to cancel. They just took all of it out of my account when in three times after I cancel to get money! NEVER AGAIN!

I pay $235 per month for the triple play package and have done so for the past 6 years. They sent a…read moreguy out to bury my cable and he claimed he had to fix a wiring problem that he found from the previous technician. Though I didn't really think that we had a problem since everything seemed to be working fine, he claimed he replaced the existing cable with a new one. He buried the cable and left. Our tv service was out soon after he was. Several hours on the phone with Verizon until they finally promised to send a tech that day. At first, they wanted to schedule us out a couple of days- which I adamantly refused. Really, the last supervisor just told me he was sending someone just to get off the phone. So, I waited around the rest of the day. No one showed up. I called back at approximately 6:30 and spoke to another operator who told us that our appointment was for the next day anytime up until 8:00pm. He did not see any notes that we were promised a return visit to fix the problem that their guy caused. They lied and I feel stupid for believing that they would send somebody back to correct the problem that they caused. Moral of the story: " If you can tolerate overpriced services with no expectations of any customer service, then Verizon is your telecommunications company."

I have absolutely no complaint about the internet or TV service. My complaint is with customer…read moreservice and someone who claimed to be an account manager. We are within the 30 day window of when we received our equipment and would like to cancel our service. They claim that we are outside that window because they go by a specific date of when service was scheduled to begin and not when equipment is received meaning we were getting charged for service that we couldn't possibly use. Twice today I have been hung up on, once by customer service rep and once by the so-called manager. Not once did I raise my voice because I don't feel there is any point in that. How rude?!!! Would I recommend Verizon to anyone? Based on their customer service alone HELL NO!!!!

Terrible service. After finding it impossible to reach an…read moreagent by phone, I went to the store, which was packed with about 18 people waiting for help. I finally made an appointment for the next day, at which they couldn't even find my mobile account in their computer! I was over charged $30 per month for four months so knew I HAD an account! It ended with the agent saying they couldn't do anything to lower the charges so I'm switching to another provider for a "Senior bundle deal"!

There are no local branch offices in Polk County "unlike Spectrum" you go through hell to change…read moreyour plan, they screw up and make multiple accounts in your name, one representative dont know what there doing to the next because there mostly from India. They dont follow schedule time, there over priced and always try to force more products on your that are crap. I use to have homewire warranty and was suppose to be grandfather in for this service until some idiot accidentally removed it from my service then told they cant add it back. They dont tell you about changes to save money leaving you to pay more than $50 extra each month! You will always have dropped internet service and they'll come out make some excuses all the time why your speeds are low, reduced, and or you never get the full speed they'll say or then blame amount of devices you have or there famous line "wifi cant reach thru walls might be copper, or modem is not high enough" next tech will look at you stupid and ask why modem that high up? Then argue that there techs will never tell you that, and doesn't have to be that high up! Might even try claim "that wire is not ours" its on you! Smh I am truly sick of Xfinity crap... you also get bs run around trying to return equipment that was shipped to you "hind of hard to refuse the delivery since FedEx just toss on your doorstep and leave!" You need QR ship code to take UPS store to ship it back, there dumbass techs will argue just take it down to ups, you dont need ship label.. mind you! I cant use the form online request because I dont have the accou t number and modem is from second account that I didnt setup! How can I request thr label, you will spend hours on app and phone with these fools and multiple contacts to fix anything. That is really poor customer service. I have speed of 1300mbps, only pull 300-400mbps on the test for wifi, hardware lucky of I get 400-600mbps on a good day!

Outstanding customer service. Knowledgeable technicians who are helpful, patient and kind. We…read moreappreciated his explanation and time.

We recently bought a new house, the previous owner had 3 TV mounts already on the wall, however the…read moreback plates for the prior sets were all taken by the previous owner. I understand that this is common practice, as they're already configured for his TV's. Quality came out and got all 3 of our new TV's set up with the proper mounting hardware. They were on time, pretty much on budget to what was quoted, the technician was courteous, clean and efficient.

Hasn't worked since day one. No customer service Do not get EarthLink. Waste of money and time…read moretrying to get help. TERRIBLE.

Absolutely horrible - terrible!!!! has not worked from day 1 - they use frontier to install &…read morefrontier provides them with their crap modems router SAGEMCOM. They tie you to a contract you cannot get out of unless you pay them $200. I should have looked at this site first - whichever site I reviewed gave them high reviews but I should have researched further. They are not worth even 1 star