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Sarasota, FL

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2 years ago

Way overpriced for service rendered! On our street it's a monopoly, they know it and overcharge us.

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Verizon FiOS

Verizon FiOS

(2 reviews)

I pay $235 per month for the triple play package and have done so for the past 6 years. They sent a…read moreguy out to bury my cable and he claimed he had to fix a wiring problem that he found from the previous technician. Though I didn't really think that we had a problem since everything seemed to be working fine, he claimed he replaced the existing cable with a new one. He buried the cable and left. Our tv service was out soon after he was. Several hours on the phone with Verizon until they finally promised to send a tech that day. At first, they wanted to schedule us out a couple of days- which I adamantly refused. Really, the last supervisor just told me he was sending someone just to get off the phone. So, I waited around the rest of the day. No one showed up. I called back at approximately 6:30 and spoke to another operator who told us that our appointment was for the next day anytime up until 8:00pm. He did not see any notes that we were promised a return visit to fix the problem that their guy caused. They lied and I feel stupid for believing that they would send somebody back to correct the problem that they caused. Moral of the story: " If you can tolerate overpriced services with no expectations of any customer service, then Verizon is your telecommunications company."

I have absolutely no complaint about the internet or TV service. My complaint is with customer…read moreservice and someone who claimed to be an account manager. We are within the 30 day window of when we received our equipment and would like to cancel our service. They claim that we are outside that window because they go by a specific date of when service was scheduled to begin and not when equipment is received meaning we were getting charged for service that we couldn't possibly use. Twice today I have been hung up on, once by customer service rep and once by the so-called manager. Not once did I raise my voice because I don't feel there is any point in that. How rude?!!! Would I recommend Verizon to anyone? Based on their customer service alone HELL NO!!!!

Frontier Internet

Frontier Internet

(847 reviews)

West Tampa

I want to offer a balanced review of my experience with Frontier, so you can be aware and decide if…read morethis is the internet company for you. I moved into a newer apartment complex in New Tampa and chose Frontier as my internet service provider. The customer service, setup, technician service, and service in general were good. No issues. I recently tried to cancel my Frontier internet service because I'm moving out of state after 18 months. First, I checked their website to see if I could transfer service, but it wasn't available. Then I tried to cancel online, only to find out you can't--you have to call an agent. After working a 12‑hour overnight shift, I called customer service, exhausted but determined to cancel by the end of the month. When I finally reached an agent, I explained my situation and asked to cancel. Instead of helping me, he stalled and kept pushing questions and sales pitches. He asked things like how I knew Frontier couldn't cover my new apartment, who was moving into my old place, and whether they'd want Frontier service. I told him repeatedly that I didn't have that information and that I just needed my service canceled. No matter how many times I asked, he ignored me, kept putting me on hold, and followed what felt like a script designed to keep me as a customer rather than listening to me. I was frustrated, exhausted, and felt completely unheard. All I wanted was a straightforward cancellation, but instead, I was met with resistance and pressure. Finally, I was not getting satisfaction and ended the call. I called back, luckily got another agent, and got my services cancelled. However, as a consolation prize, Frontier is charging me a $50 restocking fee after 18 months of use. What? So, if you want consistent, good internet service, do not mind the runaround when you wish to cancel your services, and are okay with being penalized a $50 fee for returning the equipment, this is the company for you! For the leaders of Frontier, please do better by your customers! Thank you for your time to look at my review!

I highly advise you avoid this company…read more After using their service for 4 years, they shut down our service based on the request of the new customers who were purchasing our home from us. I use wireless for my work so I was in a very unpleasant situation the last two weeks of living in our home. This is the only utility company I have ever heard of that shuts down services without speaking to the homeowner first to verify. Then, to top things off, they had the audacity to send us a $58.00 bill, with threat of collection, for a disconnect fee, two months after we left the property. Yes, you read that right - they charged us $58.00 as a final con job and then told us they do this to everyone when they end their service with them.

Xfinity Store by Comcast - Xfinity Storefront

Xfinity Store by Comcast

(66 reviews)

Just covered from Frontier who has the worst technology and customer service I have ever seen next…read moreto Verizon. Comcast came out, on time, fixed Frontiier's mess in out new home. Wow their technology kicks Frontier's butt. The technician was so knowledgeable and helpful. Thanks Elias Garcia. If you are unhappy with Frontier, and since they have 1 star in total, I would think you would be. Consider converting to Comcast!

If I could give Comcast as a whole a negative score I would. Comcast is now fully ai automated the…read morelive operators can only read scripts and the service is terrible. They'll double your bill every so often and the AI algorithm just denies credit for outages. My experience with Comcast cellular was so bad bordering on fraud that I can't describe it without using profanity. I was sent phones missing technical components I had them sent back immediately the people processing returns delayed processing them past the window of return so I would be forced to owe entire 1200 and 900 amount on each one even with proof of mailing back within days of receipt and countless promises by employees at store I wouldn't be charged for equipment that was missing chip components they tried to stick me with thousands in fees I had to fight and fight with people in Philippines call center for months who then kept applying charges in different ways until I threatened legal action. Hours of my time over weeks and months. Imagine a company so black they encourage employees to lie to complete a sale you have to go through hoops of fire just so they don't harvest and sell your browsing and personal data. If I could take a proverbial sledgehammer and break up this corp and it's ceos I would smash their system into non-toxic bits.

Xfinity - televisionserviceproviders - Updated October 2026

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