They are almost impossible to deal with. Our billing is inconsistent and not correct for services…read morebeing provided. They do not keep their word and seems the left hand and right do not communicate. Our experience since signing up a couple months ago has been unsatisfactory when dealing with their personnel. TV and internet do work well. It is the Admin piece that is unsatisfactory.

Cancel Frontier returned all equipment six months later, they sent me a bill for almost $500, said…read moreI never received the equipment, would not work with me at all, very rude, customer service is terrible. Very, very, very dishonest company. All they want is the money because they must be hurting for cash. You've been warned. Do not get frontier Internet.

Zack lives up to his reputation for being fast, courteous, and reasonably priced. He diagnosed and…read morefixed my very frustrating TV issues and was more than happy to be of help. I highly recommend him and will call him again. He is an engineer and says he also repairs appliances and has other handyman skills.

Zack worked on my washer and did an Excellent job. I don't…read moreusually give reviews but he did such a good job I felt like I owed him to do it. He washed out my motor to save me the money of buying one and it worked. He checked out my whole washer and tightened some belts. Just a great job!!!!

Just covered from Frontier who has the worst technology and customer service I have ever seen next…read moreto Verizon. Comcast came out, on time, fixed Frontiier's mess in out new home. Wow their technology kicks Frontier's butt. The technician was so knowledgeable and helpful. Thanks Elias Garcia. If you are unhappy with Frontier, and since they have 1 star in total, I would think you would be. Consider converting to Comcast!

If I could give Comcast as a whole a negative score I would. Comcast is now fully ai automated the…read morelive operators can only read scripts and the service is terrible. They'll double your bill every so often and the AI algorithm just denies credit for outages. My experience with Comcast cellular was so bad bordering on fraud that I can't describe it without using profanity. I was sent phones missing technical components I had them sent back immediately the people processing returns delayed processing them past the window of return so I would be forced to owe entire 1200 and 900 amount on each one even with proof of mailing back within days of receipt and countless promises by employees at store I wouldn't be charged for equipment that was missing chip components they tried to stick me with thousands in fees I had to fight and fight with people in Philippines call center for months who then kept applying charges in different ways until I threatened legal action. Hours of my time over weeks and months. Imagine a company so black they encourage employees to lie to complete a sale you have to go through hoops of fire just so they don't harvest and sell your browsing and personal data. If I could take a proverbial sledgehammer and break up this corp and it's ceos I would smash their system into non-toxic bits.

I am SO frustrated with Verizon FIOS right now. First of all, the technicians you try to talk with…read morewhen calling support have very poor English. It was VERY difficult to understand any of their tech support. That is very frustrating. I had to call several times to finally talk to someone who somewhat understood what I was trying to say. Next, the tech who ended up coming to our house today was VERY nice BUT, he was flustered because he had to do a lot of work to make FIOS work again. I don't blame him for being flustered about that though, if the first tech who was here to hook everything up would have done it properly, he wouldn't have had to come out to fix everything - the problem was however, he forgot to hook our bedroom TV cables back up in the attic. I've paid for 2 On Demand movies, HD Movies weren't working so was out that money, now the TV in the bedroom isn't working at all - it's been a couple weeks now that I have had problems, paying a WHOPPING bill with service that's not working and tech service that quite frankly sucks. If I had another choice for cable optic service, I would take it in a heartbeat. I tried taking on Verizon chat to have the tech come back out to the house (he forgot to leave his business card) but they said I could be charged for the visit - because of their mistake!!

Within a company FULL of corruption, my Fios assistant (whom I dealt with over the phone, and who's…read morename I have unfortunately forgotten) accepted my DVR return which, by his account, is the first in his decade of working there by mail from Texas. His service was outstanding and saved me the $1000+ dollars that Verizon was arguably trying to force me into paying by giving me absolutely no way of sending my equipment back after failing to send a shipping label. Sending my DVR via FedEx was my Hail Mary and it worked miraculously. I won't re-sign with Verizon due to the awful exported customer service but because of the in-house Floridian service representative, I will hold myself back from slandering their name.

I would like to thank Michael Morales ( Quality Tv Sales & Service) and team ( his family) for…read moreincredible service and professionalism! To start, Best Buy canceled our installation of our new home at 6:30pm by text the night before install. Only options were to reschedule or cancel. Evidently they only have one crew and totally left us hanging as we had been planning on this for over 3 weeks. We had to drive 30 minutes to Best Buy in Port Charlotte because they no longer have phones in store, ( this is a complete joke if you have tried to deal with Best Buy lately, GOOD LUCK) to see what had happened and try to reschedule or cancel. We ended up walking out of Best Buy at 9:00pm with nothing resolved and possibly a week or two wait on installation. The next morning my wife found Quality Tv on Google and we decided to stop in. Mike gave us a quick class on TVs and we loved the family atmosphere of his business. Mike was able squeeze us in to do the install and his sons Michael/ Matthew and Brian teamed up to knock out the job. I was in awe of how they teamed up and worked together and how great of a job they did. We have had Best Buy for at least 12-13 installs over the last 15 years and Quality TV hands down was the best service we have ever had! My wife and I couldn't be more happy with choosing Quality Tv& Sales. Highly highly recommend calling them. You'll be glad you did. And if you ever need a service call - they handle that too!

Outstanding customer service. Knowledgeable technicians who are helpful, patient and kind. We…read moreappreciated his explanation and time.

Terrible experience. Service never worked from the moment of install and technical support and…read morecustomer service refused to send a tech out. On top of that, after a week with no service, they still charged me a cancellation fee and restock fee. Terrible, terrible, .....

So disappointed as I was really looking forward to moving my service to Frontier/ Verizon Fios…read more However this was not to be. My original install was scheduled for July 5th. When no equipment or installers arrived, I spent an hour and a half on the telephone trying to sort it out. The four people I spoke with all apologized and couldn't understand why or how it had been canceled. An email arrived advising that I was to do a self install, although no equipment has ever been sent and it would be impossible for me to install FIOS! Another install was scheduled and assurances made that the installers would in fact come the following week July 10, and the equipment would be there prior to that date. When no equipment arrived and they did not show for a 2nd time today, I called in to cancel. 6 different people all politely apologized to me and tried to assure me that they would come on a third scheduled appointment on the 12th! Seriously? Imagine my surprise when I received a bill today from Frontier for services started on July 5 ( original scheduled install date) Dennis in the retention department finally was able to cancel my order, cancel my account, and request credit removing all charges. Yet it will be 7-10 days for approval, he tells me not to pay this account, and there shouldn't be a problem. I have an order confirmation # and it won't be a surprise to me if I have to follow up on this also. I have no confidence in Frontier after so many blunders and wasted time. My service was never even started, but they are billing me for it. Each time I have had to call in, it take several people and about an hour and a half transferring you between departments. Do you have time for this? I would hope this organization takes a real look at their lack of communication between departments and becomes more proactive than apologetic.

I'm posting a new review. My last post I criticized their customer service. As it is their customer…read moreservice over the phone is atrocious the installation technician was very professional and understanding that I was already frustrated. Installation went through painlessly and their fiber service is night and day compared to spectrum. If you are in an area that this fiber is available I strongly recommend getting it the speed is much faster than spectrum.

I've had frontier for several years now and have had constant Internet connection issues since day…read moreone. Most recently, my Internet went out five days ago and I patiently waited for them to come out and fix it today. Not only did they not show up, but they didn't even reach out to me to let me know they weren't going to make it. To make matters worse I work remotely from home and have not been able to perform my job duties for over five days now. My best advice is to stick with spectrum.

I had a service technician out this week, his name was Israel. This service was a proactively…read moregenerated by Xfinity as they saw something that may affect my service in my house from their office. I have had Xfinity since June of 2019. Their service has been good and because they hire people like Israel who goes the extra mile it has been great! Thanks Israel for finding a problem and for your patience.

Xfinity/Comcast (serving Naples and Sarasota areas) is by far and away the worst company I've ever…read morehad to deal with in 11 years. They make it difficult to cancel service or products. They bait and switch, so you find yourself having to contact them at least once a year when they jack up their prices. The cherry on the icing was the email I got from them saying as a ten year loyalty member I was being given a diamond membership for free. I thought Great! I can get Premium again at no extra cost. No such luck. After a whole morning and almost missing a dental appointment, and speaking with three different live people following mazes of bot promps, I got absolutely NOWHERE. An offer from Xfinity is a Trojan Horse.

I am absolutely DELIGHTED to leave this review because, frankly, this Verizon location has…read moreundergone a redemption arc worthy of cinema. Historically, I was treated with the sort of indifference usually reserved for a Victorian orphan asking for a second bowl of gruel. Customer service was nonexistent, eye contact was apparently optional, and I left feeling like my mere existence was an inconvenience. BUT! The tides have turned. I arrived with a phone that was practically deceased, and Nico, Spencer, and one other absolute angel whose name I regretfully cannot recall came to my rescue. These gentlemen helped me not once, not twice, but THREE times with extraordinary patience, kindness, and professionalism. They treated me like the delicate princess I so obviously am, and guess what? I will absolutely be returning to upgrade my phone and give these kings the sale they have earned. It is remarkable what a little competence and basic human decency can accomplish. Management, GIVE THESE MEN A RAISE. When you do good, you get good. XOXO, a very happy princess.

Terrible service No shortage of other locations in…read moreSarasota! Run don't walk to different location!