Let me count the ways why Comcast (Xfinity) is a terrible company: 1. As we all know, they give you great promotional rates and then jack them sky high. If you threaten to cancel, they will usually put you on another promotion, but they obviously don't value my business until I threaten to go elsewhere. I'm too busy to play their games. I do understand the concept of a promotional rate, but we are paying over $200/month for services that we used to pay less than half that for. If they kept us at $125/month for their triple play, we would be happy (with the price anyway, not the service). 2. They are now also charging us an "equipment inactivity fee." We generally only use our basement TV in the summer to escape the upstairs heat. Yes, you read that right. They are charging us more money because we don't use the basement TV in the winter. 3. Our internet connection goes on the fritz occasionally and once it does, it stays that way until they come out and fix it (temporarily). We last had Comcast out to fix this in September. It is now happening again only 4 months later. I had dial-up internet in the mid-1990s and the connection speed is currently pretty comparable to that. 4. My wife spoke with someone on Tuesday about the above problem. She scheduled an appointment for today at 2:00. I came home from work early today, assuming Comcast would be late, as my wife needs to pick up our daughter from school at 3:00. Being late would have been nice. As it turns out, they decided not to come at all. 5. My wife calls Comcast again to let them know of the no-show. She was on the phone with them for a half hour (I have no idea why so long and I didn't ask). At one point while she was on hold, we both agreed that if they wouldn't send someone out today, we were done with Comcast. At that point, I said, "I hope they don't send someone out, because I want to cancel them." My wife agreed. The person my wife was talking to said someone would call us today to come by. As soon as he said this, he put my wife on hold, inexplicably and without warning, so she sat on hold again for about 30 seconds and then hung up. I really hope they don't call us back (and since it's Comcast, I doubt they will). I can't wait to get a different service and be done with Comcast forever! read more

Xfinity WiFi and hotspots are ridiculously weak and they won't stay connected. At home WiFi cuts off constantly and so you have to unplug your router to restart it, when you call xfinity to they do anything about it? Lmao! Their cable isn't any better, if you have this service you better hope that you don't have any interest in the tv show you're watching because your "x1 platform" is going to lose connection and then it takes 30 minutes to get back up! If you're Using the rewind and fast forward, you can kiss the ending of your show goodbye. Little tip from a user.... Don't add all the bells and whistles if you can't even provide decent service! I had better luck with my last cable company (Bresnan) AND they were a hell of a lot cheaper! read more

Service works good for 2 days out of the week but they want you to pay the full bill. Complete waste of money and time.

Finally cut the cord. I never write reviews so I'll keep this short. Don't use Comcast,they have the worst customer service. They lied to me and when I spoke to someone at Comcast they told me the rep lied to me . Go with a streaming service. read more

Everyday of my life I wish I went with DirectTV! I am counting down the days I can be done with Comcast. Second worst decision I've ever made in my life was signing a two year contract with these ass holes. read more

It won't let me give them a zero! Unreliable service and terrible customer service. Supposedly I (as an authorized user) was upgraded to best, fastest internet available two weeks ago to try and fix the problems. No, fix. I have been on hold trying to cancel for 26 minutes, finally be told I am not an authorized user and cannot cancel our contract! read more

Terrible customer service. Continue to have to unplug modem throughout the day as service goes in and out. I gave them the benefit of the doubt and upgraded my service and have still had these issues. During April alone (it is April 19th today) I have called them 3 different days multiple times each day due to outages. Only response they have is "sorry for the inconvenience sir." read more

Never, ever use Xfinity. I was a loyal customer and loved Xfinity for over 10 years. I moved 3 miles and Xfinity was not offered at my new location. I was charged $220 for canceling. After speaking to customer service the fee was waived. Two months later I was told I had an over due balance and late fee. It was never waived. The customer service is atrocious. It was not my fault I cancelled. Will never go back to them. Their contracts are outrageous. Don't use xfinity. read more

SOOOO Bad. Expensive, then they found a way to charge me for early cancellation. TERRIBLE. read more

I needed to move my home based business to another city, and I had business class internet and phone, so when I called up to have my service disconnected I was informed that I had to call another number and then pay for two more months of service even tho I wouldn't be using it and the a $406.00 disconnect fee. Do you think I can be screwed anymore by theses thieves! read more

Why does the bill fluctuate every month? Especially if you hadn't ordered movies or extras etc., they make up fees as they go and never keep their word to fix your statement when they make a mistake on your billing. I think we should all take a stand and no longer use their services because clearly they are taking advantage of consumers because we keep allowing them to do so! read more

The wifi drops out so much I can hardly play a cell phone game reliably. It's ridiculous. The intermittent signal is worse than a slow continuous signal for some apps, because you get kicked out if signal is lost entirely. Independent speed tests show 3-5 Mbps, not the 50Mbps I supposedly get. Not ever. Not even when the tech came out. To which I get 'speeds are not guaranteed' especially not for wifi... Well maybe you shouldn't advertise it then, eh???? The TV, auto-updating cable box and voice controlled remote are handy. read more

Horrible internet service, unreliable connection, constantly freezing. WIFI service is also poor. I wish I had a better option.

Was debating about leaving a review. But at the end of the day the gave me a great initial rate with a two year contract. And didn't disclose that the rate was only good for the first year. They charged me 200 for installation and never bothered to bury the cable, I called twice then decided to do it myself. Went to the BBB and they called me right away of course there hours are 9 to 5. And I have to work to so I emailed them back and no response. Once they get you they could care less. I will be spending the remainder of my contract looking for a new service provider. read more

MAY I GIVE THE ZERO STARS!!??? This is the absolute worse internet and cable service. They are the most expensive service out there and in many cases like mine they are the only option! what a rip off! They said I was getting this GREAT DEAL- BLAST INTERNET for free and this is what they call blast- 3M to 5.55Mbps that hops off every few minutes! When you call technical support they transfer you and apparently at a certain level and especially if someone has to come to your home/apartment because the trouble shooting does not work like in my case. I was gifted with a beautiful charge of $125 for service fees due to the technical support level call and the service call to come out. When I called to complain about this, it was removed because it was in the first 30 days and it was a bad modem, I was informed that this was a new charge they started putting in place now. I inquired that is all fine and dandy but when was the customer going to be informed? These people are crooks and I could go on for days but they are not worth my time. I am only posting this review because it is that bad that everyone needs to be aware. YOU MUST TRY ALL OPTIONS BEFORE SETTLING FOR THIS COMPANY. THEY TRIED RENAMING THEMSELVES XFINITY BECAUSE OF ALL THE NEGATIVE ASSOCIATION WITH COMCAST. One problem, the bills all have Comcast on them and the staff can't figure out what their name is. BTW, I have written and called all the way to the top and they do not care so do not bother wasting your time. read more

XFINITY - This is what XFINITY calls Blast speed at 5.07Mbps and tells me I am getting this free. I hate to see what normal speeds are! - Internet Service Providers Near Me - Englewood, Colorado

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I've never had an issue. I was with someone for about 30 minutes once but that was it. Weird that there are so many bad reviews here.

The worst ever. Customer service people are nasty and hateful and seriously think they are right. Do I have time to waste to call and bitch over something I actually owe for. NO!!! YOU screwed up and I am going to spread it everywhere. Don't use this company. I will write more and give names. I had an issue and they put me through to someone who was nasty and rude to me as if it was my fault and tthen hung up on me. These are truly horrendous people. Don't use this company if you don't have to. PLEASE think about it. read more

I have to say Xfinity has been the best experience i have had with any ISP in a very long time. Set up an account online Thursday and received my modem and had internet connection by Saturday... WOW is all i can say. read more

This is the worst company to ever deal with. One star is simply too much. I have been waiting 2 weeks for a transfer, then oops my appointment was apparently never put into the system by the 4th guy who came to my house. Absolutely AWFUL read more

Comcast is TERRIBLE. Neither their service (internet & phone) or customer service work. I had Time Warner cable/internet/phone in Texas for 16 years with less than a handful of problems. Their customer service was actually helpful. It is so unfortunate they do not offer services in CO. Had to switch to Comcast, but thank goodness we only tried Comcast for internet and phone, and switched to satellite TV. I am now having to go through the trouble of finding another internet provider and getting hooked up again. I highly recommend not even wasting your time with Comcast. Any other provider would be better, as nobody could be worse. Here's my long story: We had services for 18 months and the phone rarely worked (I resorted to using my cell phone for calls from my house), and the internet went out EVERY day (my husband worked from home, so this was quite annoying for him). Through 18 months of crappy service, I never bothered to call and complain until my bill more than doubled. When I called they said I had been at a promotional rate that expired, but they could offer me another promotional rate for 12 more months. My first thought was why is the "Regular" rate more than twice the "Promotional" rate, and if they can that easily switch me back to the promotional rate, why do they bother calling it promotional? Obviously they are hoping many people don't notice the huge jump in their bills and don't call to complain. I though all was resolved until my new 12-month promotional rate never kicked in and my bill was coming due. I called again and the 2nd person I talked to said the 1st person didn't adjust it right, and that he had taken care of it. He told me the pro-rated promotional rate ($74.16) to pay for the month, and I went and paid it online. The next month I got a bill that was more than triple my regular monthly rate (bill was $157.48, and my monthly rate was supposed to be $59.99). It included unpaid charges from the previous month (that apparently still wasn't adjusted correctly), the new month charges, and another $40 of "pro-rated" charges. When I called to cancel my services and questioned these charges, the guy told me they were credits. I had to explain to him that credits are subtracted on your bill and charges are added. Then I had to go through the math with him to show him the $40 was being added to my bill and explain that the previous month had not been adjusted properly. He didn't know what to do, told me he would transfer me to billing. I told him I didn't want to be transferred, he said he'd stay on the phone with me. He did not, I went on to hold for another 30 minutes for a department that never picked up. Called back and had a repeat experience with another person. Called back and had a repeat experience with a 3rd person who also was going to "warm" transfer me to billing, but instead just dropped me into that 30 minute "hold" black hole. On the phone for over 1.5 hours at this point, had talked to 2 (not including the original 2 I spoke with on previous days) people with no resolution. When I called back the 3rd time and told them to just cancel my service, they got very rude. I told the guy that I still needed my bill adjusted properly, as I didn't want any outstanding balance. At this point I heard some clicks and then someone else answered (he never even told me he was transferring me). He had transferred me to the department for internet and phone hardware issues. And they are supposed to help me how???? And, they guy never even told me I had to return any equipment. Called back for a 4th time to speak to cancellations to make sure my bill is adjusted. This person told me that he'd credit everything so I would have a final bill of $0. Really??? This is from the same department that had to "transfer me to billing" for any adjustments on the last 3 phone calls. I want to believe this will work, but am still expecting a final bill of $104 that they quoted me (which makes no sense when my monthly rate was $59.99 and I had already paid for the current month). I have cancelled all services we had with Comcast. I don't have an extra 2 hours a month to spend on the phone with customer service to never have my issues resolved. read more

TERRIBLE- TERRIBLE - TERRIBLE - all bad service. Everything from cable and internet not working to customer service and billing not being able to help. When I moved, I called to transfer service at first it didn't work then after multiple resets it finally worked. Not one of those calls did they tell me there would be a fee for transferring service to my new home. Then all of the equipment quit working. I was on the phone for 4 hours (not kidding about this, 4 full hours) and they still couldn't get it working. They then sent my ticket to a FL service provider who was supposed to call me back. After 3 days and no call, I called again - the new rep told me bring the equipment to a store for a replacement (keep in mind what it takes to disconnect all TV's and wiring). Luckily the new equipment worked. They offered me a credit for my time spent trying to fix this issue. Credit never showed and the service went down again. I decided to cancel - even after I cancelled they charged me again - showing as a late fee. It took 4 phone calls with no explanation of the extra fees to finally reach a manager to get it straight. Experience with them was so bad I wouldn't even recommend this to my worst enemy read more

The number of days comcast has ruined for me in the past 4 years = 48. Thats roughly 12 days a year, I am angry, depressed, and completely helpless due to this absolutely horrid customer service for an already not so great company. If i could give this review 0 stars I would. read more

Absolute joke of a business. Scams like this are illegal for a reason. I cancelled service with them years ago, and they decided to tack on three extra months, then charge several hundred dollars for the box they supposedly never got back. In reality, the box was dropped off and "checked in" at one of their locations. Then a few months later, their claim changed to THREE boxes supposedly in my possession and almost $500 for backservice on top. Needless to say I wasn't sending these clowns $800 dollars because they say so. And here we are, 5 years later and I still get calls from collections. One of which I had to inform of my intended legal action against for their threatening/harassing behavior as well. Comcast/Xfinity can't even choose reputable collections agencies! The only reason I even write this review is to hopefully save someone else the time, money, frustration, and damage to your credit score if you are stubborn like me. ANYTHING is better, I promise you. Any possible competition to this company will provide you better service. Even just going without any service will save you so much stress in comparison. Hopefully sooner than later enough people will boycott this scam to where they have to completely shut their doors. read more

It's a monopoly - what do you expect!? Bills wrong for months, very deceptive practices, and I'm writing this review right now via my phone's wireless connection because there is an internet outage in the area right now! Google Fiber, please come save us. read more

Comcast started billing me for an extra IP address in No 2015. I discovered this situation in Jan 2019. Comcast could not tell me how the address was being used nor could they show how any of my traffic was using the address. They refused to refund the $178.20 for the address offering a $30.00 refund for the last 120 days. This is not a case of a customer saying he didn't watch HBO for 3 years. Comcast needs to address the definition of customer service. read more

I switched to Comcast just 2 weeks ago. The technician they sent out to switch services messed up my entire phone system. I've then called customer service to send a technician to correct problems. No 1 came; I called 1 more time and again no 1 came. Finally I called an outside service DCI communications and the owner and technician came out fix the problems leaving me with an extra bill of 300. I called comcast again to see if they would pay for the problems they created. And they are refusing. I will have to say I regret switching to comcast and can not recommend them to anyone. read more

I have a business class internet with this awful company. The service is constantly slow or intermittent and their customer service is the absolute worst. They have attempted to charge me for service calls when the issues were on their end of the Internet connection causing me to call in to dispute it (successfully). They have refused me a transfer of service when moving and only offered a renewed 3 year contract. I have finally resorted to complaining to the FCC to get my issues resolved. It seems to have forced Comcast to be more responsive. I highly recommend anyone having billing or service issues with Comcast fill out an online complaint form with the FCC. It seems to be the only method that gets their attention. read more

Comcast's primary objective is to treat their customers poorly. The sales people willfully lie to customers in order to get commissions. When you call to try to correct the problem, the only response you get is "These are the terms you agreed to". read more

Kept having to reset my router password. Changes wouldn't take. Finally got a stateside customer service rep. We identified my password and got my printer to talk to the router to work wirelessly. Trouble is, the password she restored was months old. Then the DVR on my new X-1 system quit. Got another stateside, sorta, Texas, agent on line. He worked for a half hour trying to get my DVR up and running with no luck. Tried the old power down, power up trick. Tried to blame a cable error on me, but it was a Comcast tech who checked and wrench tightened all the connections. I'll accept responsibility, but only if it's my fault. Said he needed a half hour to push some updates to my X-1 box and would call me back in 20 - 30 minutes. Next thing I know I've been scheduled for a visit by a technician on Friday afternoon. No call back or anything. This is not only rude, it is totally unacceptable. I cancelled the visit. I'm not sure which bothers me more, the pitiful customer service, the poor quality of service, lying to me, or calling to speak with an agent and having to deal with an off shore agent who can't speak proper English. I've take to asking agents where they are located before continuing to work with them, If they are outside the CONUS, I just terminate the conversation. read more

I just want to get to my email settings so I can control spam emails I receive. I have spent 45 minutes trying to find it on the XFinity website to no avail. Trying to muddle through online forums, etc. for answers is a joke. Calling in to sit on hold for 12 minutes is unacceptable. Comcast - your business model isn't working for residential customers. read more

Worst internet service I've ever had. $50 a month for slower than dial up speeds. For maybe 2 days somewhat normal than comes multiple days of you yelling WTF!!!!!!! at your laptop . Leaving your cat acrossed the living room worried and confused. In my opinion if you want better internet service than them, you can duct tape a clothes hanger outside your bedroom window. If you do not have the luxury of a bedroom window, the rooftop will be your best bet. read more

Don't waste your money or time with this company. Instead, light your money on fire & pull your hair out which will give you exactly the same experience I've had with Comcast. Somehow Comcast has found a way to make stealing from it's customers a legit business. I have no clue what majority of the charges are on our bill, and they continue to provide a service that's not reliable. I've spent so much time on the phone. Right now one of our cable boxes has absolutely no signal, and I don't even have the strength to call them back again to find out how to fix it. Needless to say, we'll be canceling our services. read more

I was outright lied to with regards to in-home DVR service being the same as DirecTV, and also lied to about pricing. Comcast is absolutely horrific and I will be going back to DirectTV, where I should have stayed in the first place. read more

We all know how horrible Comcast/Xfinity is, yet we have to deal with them. My advice to everyone is always ALWAYS check your bill! We are having to call them at least once a month, because the bill changes EVERY. MONTH. One person works with you and gives you a price/deal, then the next month they claim their is no record of it. Very very frustrating. I could go on and on about them, just like everyone else. I only give it a 2 stars instead of 1 because the internet and TV service is good, when it's actually working and you don't have outages or random glitches. read more

When I moved to my new home I made the HUGE mistake by switching from U-verse to Xfinity. Now I pay $50 more per month and don't get the same basic channels I used to get like SCI and NFL. If you want those you have to pay more and pay more. I went from $110 a month for Internet, TV, equipment and taxes to $160 with less basic channels. Also, I never had problems with U-verse internet speed. Also, the U-verse technology is WAY better. Favorite channels menus, see multiple channels on screen at once. Recorder stores much more content. Way better music channels, etc. read more

The shittiest company on the planet. Over charged, hung up on, won't repair issues in their own line. There isn't enough space in the Internet to list the amount of things wrong with this company and there customer service. They've monopolized the fcc to the point that they are literally the only game in town. Honestly, if you work for Comcast, you should be embarrassed. read more

If I could give zero stars I would. I am 63 years old and NEVER had a customer service rep talk down to me the way this guy did. I can't wait for my contract to be up to switch to dish or direct tv. read more

They DO not respect loyal customers period the end. And it is work to do business with THEM! So here's my situation I have been a loyal customer with Comcast for 10+ yrs. I have had my debit card attached to my account for a while. I rolled off the promotional price almost a year ago and kept saying I would call them to get better deal but life happens work, wife, hobbies etc. So I just paid the price of about$200 a month never flinched. Then I got a new bank card because of the chip was required and forgot to tell them the new card and incurred 476 for 2 months. It took me 10 mins to talk to a lady with an accent who only wanted to take payment not listen to my issues then puts me on hold for 10 mins to talk with a girl didn't catch her name who basically said your right you have been paying to much can you pay the past due them we will get you better rates? I said no I don't have that kinda money right at the moment. She said maybe they could retro the rate after I was caught up. I said can I speak to a manager she said they are busy. I said I could wait. And I did. She checked in every 3-5 mins till I was connected with a escalation manager 20 mins later. Through the whole transaction the second lady was pleasant and nice just not very helpful with even setting up a payment plan. When I got to the escalation manager he did listen to my problem he did understand where I was coming from but all he could do was discount me $50 and waive connection fee. He was pleasant to deal with just Comcast is cut throat. What I don't understand is why they can't just make months in question new rate instead of robbing me blind. I am not asking to retro all the months I've already paid. I don't understand why they lure in with a price and you can keep it if you call every 6-12 months but if you don't, BEND over. I paid 230 to reconnect with thereat due on the 4th, but I do feel as if I will be shopping around. As I feel like I have been robbed of my money and time. That call took 55-65 mins. Then the cable didn't come back on. So I called again. After being shuffled around to 3 reps all pleasant I was able to get my service back on that call took 30 mins. So like I said IT is WORk To DO BUSINESS WITH COMAST read more

Abysmal. The guy who came out to install service *barely* made it within his window, and then he spent more time complaining to me about his job than actually doing anything to get me set up. I get it, dude. You hate your job. No reason to waste my time over that. He also made it very clear that I should NOT call for assistance within 24 hours of the appointment because that would reflect poorly on him. Again: not my problem. I work from home, and having a stable connection is critical. Also, there aren't a ton of options for wifi in Niwot. Things were going smoothly for about a month... until they weren't. I suddenly was unable to connect to my remote desktop. The wifi was working, but I literally was unable to do my job. The next guy they sent out was 10 minutes *early.* When I arrived back at home about 5 minutes before the window, he was already in my yard, on the phone with someone and asking them what time it is. Uhm. Dude, the last time I checked, most phones have that feature. In fact, I'm pretty sure phones have provided the time for at least a couple decades. This guy proceeded to spent an hour arguing with me, interrupting me, and even raising his voice at me. He switched out the modem, even though we determined that wouldn't help. Two. Weeks. Later. I still cannot work from home. My IT department has spent hours on the phone with them. I've spent hours on the phone with them. Yesterday, they COMPLETELY MISSED THREE WHOLE WINDOWS. They denied ever having made any of these appointments, and they have no record of ANY of the phone calls we've put in. Comcast has consistently lied to me and all of my colleagues about when they'll show up, when they'll call, what my bill is, and what they have and have not done to address the problem. Incredibly dishonest business practices and downright appalling service. Save hours of your life and hundreds of dollars by going straight to Centurylink. read more

the new streaming service Xfinity is offering for free for 30 days and then $18 a month after that is a complete sham If you want to watch a premium movie it can cost as much as $20 for one movie. All of which are in the red box for less than $3. they really must think we are stupid to pay them for the privilege of paying them more than the retail price of the movie. it took me less than 5 minutes to decide the whole thing is a rip off. this is why I only have internet. service providers have driven up the cost of programming so I cant afford it. streaming is my best option and xfinity is not a viable product for me. I tried to contact Xfinity to express my concerns i just got put in a phone tree for 20 min so i am using yelp read more