This is a terrible service. I bought a phone in this store and clearly said that I would NOT trade in my old phone, and that I wanted to open a new line for the old phone. The manager said "no problem," but then he opened the new line on the NEW phone instead and told me he would "quickly transfer everything later." I agreed.
Then he gave me the contract information, where I saw insurance included. I told him I did NOT want insurance. He said he would remove it.
A few days later, I came back because I was out of town. They started switching the numbers, and I noticed in the system that insurance was still active. I asked them to remove it. He told me everything was done successfully and that I needed to wait 10 minutes to 2 hours for the service to transfer and start working.
I went to work, got free only late in the evening -- and the service STILL didn't work. I contacted support through Wi-Fi, and they told me to restart the phone and everything would work. I also asked again about the insurance, and they replied that nobody ever removed it (that alone took almost 2 hours!).
After restarting the phone, the connection with the carrier completely disappeared, and the service still didn't work.
This morning at 10:10 I came to the store. There were only a few people waiting, but they told me to sit and wait. I waited 30 minutes, around 20 new people came in, and I was still ignored. I asked why I'm waiting so long, and they just said "keep waiting."
I have been without service for 24 hours. This store is irresponsible and absolutely terrible. read more
