Excellent service. From initial phone call to pick up of broken TV and return of repaired TV was…read moreless than 24 hours. Everyone was professional, transparent, and friendly. Tough to find operations like this anymore, especially with fair pricing. I highly recommend Excell.

Great service on all levels. They knew exactly what the issue is and what parts to get. They…read morerepaired it, tested it for a couple of days and then delivered it back. They didn't charge for the delivery back - they actually called and said they had some free time and would drop it off as a courtesy. I appreciated that because these big LEDs are unwieldy even in an SUV. The picture seemed a little off when I got it back and they came out and tweaked a setting, showed me what they did and it's PERFECT. I had an LG OLED screen that got fritzed during a storm when the power was going on and off. I didn't even think they repaired these any more. So glad I found Excell. Awesome service on all fronts - technically and personally.

These guys offer the best phone service in Montgomery county! Thanks for always putting up with us!read more

Got there when they first opened and Wajeeh was really helpful and super friendly! Definitely…read morerecommend him helping you out with your phone or if you're looking to swap to Verizon he's your guy!

Went here to get upgrade my phone. Knew what I wanted and there was a promo on our account we…read morewanted to use. Everything seemed fine, we purchased the phone the total seemed right and we were doing the transfer. My husband was waiting and randomly looked at email with the receipt and noticed two extra charges (in which we never said yes to). When asked what they were Keham M said the $40 was for doing the data transfer and phone set and the $20 was for if the phone ever got water damage we could bring it back and they would fix it... 1. My husband works with IT and could do the data transfer, Keham never said anything about this charge, we would have definitely not paid for that (my husband always does the data transfer for us when we get a knew phone). 2. When asked about the water damage protection being good for any Verizon store he said only their store. We don't even live Conroe. We are just visiting family. Why in the world would we agree to that charge? He swore he told us about it but definitely lied. He knew he was caught in a lie and was like I will refund the two charges. At that point you lost us as a customer. My husband asked for the manager. The manager said he would refund the two charges but my husband was pissed. We told them we wanted to cancel the whole transaction and get my old phone back. He straight up lied. Definitely don't trust him when going to this store and make sure to check what you are paying for because he straight up stole from us.