Do not use Xclusive Reflections or Warren in Garden City. Complete waste of time.
I replied to their Facebook ad, sent photos of my F150, got a quote from Peggy, and booked a mobile detailing at my house for 3:00 PM Tuesday. I cleared my afternoon for this appointment.
At 3:03, Peggy texted that they were running late and would be there by 4:00 at the latest. After 4:00 came and went with no one showing up when Peggy extended the time that Warren would arrive to be no later than 4:30. At 4:30 still no show. I messaged to reschedule. Peggy just ignored that I needed to reschedule, saying Warren was "15 minutes away." I had to tell her multiple times that it didn't matter where he was, I no longer had the time in my schedule for Warren to detail my truck, we needed to reschedule.
They finally booked me for Thursday at 11:00 AM. I cleared my schedule again.
On Thursday (the day of my new appointment, 45 minutes before the appointment time, Warren himself texted me saying he was cancelling because I was "rude" for canceling the first appointment (that they were over an hour late for) complaining that he drove an house and was only 10 minutes away.
Zero accountability. They were late twice, wasted my time on two different days, showed zero respect for my schedule, then attempted to blame me when they bailed last minute. Terrible communication and unprofessional as hell. Stay far away from this business. read more