Firstly, my problem is not with the service performed it is with the business practices of the company. Charging more than contracted to be specific.
Contracted for an on-site detailing of my Harley via CarDetailing.com, they in turn contracted with Xclusive Detailing to have that work performed. The price was set and agreed to on the website for the services to be performed.
I specifically stated that I needed the tech to arrive either before 9AM or after 10AM (I had a meeting I needed to attend) - and the tech showed up at 9:30, smack dab in the middle of the hour I didn't want them to arrive.
Once the work was done I was presented with a bill that was for more than as it included a 5% "Service Fee" because I was using a card to pay for the work.
In Illinois you cannot charge ANY "Service Fee" because payment is being made by a Debit Card. You can charge NO MORE THAN 4% if a credit card is being used. Any such fees MUST also be listed as a separate line item on the receipt.
Just an FYI - I am not aware of ANY Card Processing company, bank, etc. that charges more than 2.xx% (i.e., less than 3%) for a credit card transaction so anything above that amount is simply additional profit for the business.
Good customer service would dictate that the customer is informed IN ADVANCE of any additional fees, etc. that are going to be charged and otherwise NOT surprise the customer with these fees at the time of payment.
When I objected to the fee I was told by the employee who performed the work that if he did not charge the fee that it would be deducted from his pay. This is also a violation of labor laws in this state.
So I went ahead and paid the bill with the fee included as I did not want the tech to have to pay for forcing the removal of this illegal and unethical fee and then asked for and given the owner's number (Nick) so I could address the issue with him. When the transaction was done I then had to provide, for the third time now, my e-mail address to get a copy of the receipt - that receipt never arrived so I cannot know if at least one part of the law was being followed.
When I communicated with Nick he stated he had no knowledge of the laws in Illinois on this matter - which basically means his 5% surcharge on card purchases was tacked on just because he wants to make more $$$. He did offer and provide a refund for the surcharge amount I paid.
When I communicated with CarDetailing.com I learned that charging ANYTHING over and above the agreed upon price for the service offered on their website is something that is EXPRESSLY FORBIDDEN in the contract which Nick agreed to and signed with CarDetailing.com so therefore not only was Nick violating the law in Illinois, he was also breaching his contract with the company he got my job from.
Thus, if I could, I would give 5 stars for the work performed and ZERO stars for customer service, but I can't so that's why the three stars.
Personally I will not knowingly do business with a business that has no trouble violating their contracts and who, at best, is not acquainted with the laws that relate to their business as that shows a lack of interest in abiding by those laws.
Companies that treat their customers AND employees fairly and with respect as though they are valued by the company are who I choose to do business with. This company fails my expectations in that regard. read more