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    Xcell Wireless

    5.0 (1 review)
    Open 10:00 am - 9:00 pm

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    Services - Xcell Wireless

    Device support or repair

    Mobile phone support

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    6 months ago

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    Ask the Community - Xcell Wireless

    Batteries Plus

    Batteries Plus

    (6 reviews)

    Hi Everyone, What do…read moreyou do when the minuscule engineer in your cell phone dies? Yes, after the funeral. You go to Batteries Plus to get you a new engineer (I don't know why they call the little guy battery, although he is charged up all the time) for a very reasonable price which is lower than Apple but the again, they're geniuses. Very polite and pleasant people to deal with in our experience. About twenty-five minutes to get done. Everything worked perfectly. We're happy and so is our new little engineer. Enjoy!

    Update: I received a call from the store manager, he told me to bring my phone back in, had a…read morespecific person work on it to either correct the issues or work with me to handle it in another manner. He apologized for the inconvenience and the issues happening. I took my phone in 7/10/25, within an hour they called me back, everything is working normally again. Face ID is working, the camera is working, the lcd is not discolored. I greatly appreciate the care the store manager gave for correcting the issue. They changed my 1 star into a 5 star. I always read the bad the reviews. I want people to see this and go wow they really did take his bad experience and make it right. The had a 1 star and fixed the problems and provided great customer service. I brought my iPhone in for a battery replacement. I had no issues with the phone other than the battery not holding a charge. I didn't notice any problems immediately when I picked it up, but on my way home I realized Face ID wasn't working. I checked the settings and saw a message that Face ID was no longer available. I tried restarting and resetting everything, but had no luck. I also noticed discoloration on the screen. When I opened the camera, everything appeared hazy and foggy. I called the store and they told me to come back in the morning. When I arrived, they said they couldn't do anything and only offered a refund. I had paid cash, but they said they could only give a cash refund for $20 or less. My repair was $86, so their solution was to mail me a check. So now I have a damaged phone and I'm waiting for a check from the store that may never show up. Stay as far away from this place as you can. I took my phone in for a slight inconvenience and left with a major problem they can't -- and won't -- fix

    Xcell Wireless - mobilephonerepair - Updated May 2026

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