Absolutely terrible train service, customer service and app. I purchased a ticket on the Gatwick…read moreExpress app going from Gatwick Airport to London Victoria station. When I tried to scan it at the barriers it wouldn't let me through so I asked a ticket barrier staff member to let me through and showed him the ticket. He mistakenly told me "the ticket is valid from 17th October" however although I had thoroughly checked when purchasing the ticket that it was valid on the day I was confused and believed him as he worked there so I thought surely he must know. This led me to purchase another exact same ticket due to this confusion and being misled by him. I noticed the two tickets were both exactly the same and both were valid from 16th October to 17th October. I spoke to numerous train staff but they said since I had purchased the ticket on the Gatwick Express app I would have to get a refund through the app. The app is terrible it sends you round and round in circles and this is defeating which might lead to so many people not even bothering to get their refund after giving up. I finally found a form to fill out after so many dead end links on the app. Someone finally emailed me and said they can see I was misled into buying two tickets and they will forward my email to the refund team. However that was 5 days ago and still I haven't received any refund. The train itself is called "Gatwick Express" but like so many other have stated that another train goes to Gatwick airport which stops at two other stops on the way and maybe is 5-10 minutes slower with almost half the cost at certain times. It is even misleading to call a train "express" when it doesn't stop at any stops on the way and is at most 5-10 minutes quicker. The staff are not at all helpful and customer service and refunds is very very awful. The app makes it very difficult to get a refund and the staff at the barriers how can they not know a Gatwick Express ticket is valid for the next day but starts the day for which it has been purchased. This sort of train scam should be illegal.

I don't know why they call this an express. It's quite slow and the "Express" we were on made a few…read morestops along the way. It was super busy and I had to stand the whole way. Not what I expected for the fare. BTW, their website is comically bad. If the goal was to confuse and prevent folks from buying online, mission accomplished.

This is one of my favourite bus routes in London. Not only is it 24hr, it is one of the most direct…read moreroutes in London. It dissects the city in an almost north, south direction, running from Hampstead Heath to Pimlico. I love this bus because it is regular, quick and doesn't fill up with the late night fools that have had one to many WKD Blues. After a night on the town I want to get home without having to traverse and listen to spotty teenagers retching into there friends handbag. Keep idiot free and regular No.24, I love ya!

Dorking Deepdene is one of three stations serving Dorking, including Dorking Main and Dorking West…read more It is important to note that trains that stop at one of the stations do not necessarily stop at the others. Trains to Dorking Deepdene usually terminate at Reading and Gatwick Airport stations. Dorking Deepdene is above the street level, so expect to climb or descend a steep set of stairs. There is a small amount of cover on the platform level, but on a cold winter day it is not nearly enough. There is a short side area for people picking up or dropping off passengers.

There is nothing special about the train stop. There is a platform and a single seating area. Had…read moreit been raining it could have been worse. There is a ticket station on the street level. £6.70 to Guildford. What did I learn today? Check the train schedule here. https://www.thetrainline.com/train-times/dorking-deepdene-to-guildford

My carpets have never looked better. I tried everything and still couldn't clean the stain. So I…read morewas recommended the services of Arundel Fantastic Cleaners. My carpets are clean, the price is good and the cleaners are fast. So if you ever need somebody to do the cleaning for you call Arundel Fantastic cleaners. You won't regret it!

April 27th 2025. During our first trip to London we took…read moreUber from Heathrow airport to our hotel at Hilton West end. Trip cost about the equivalent of $75. Second trip to London we took the London underground from Heathrow to Holborn all along the Piccadilly line without transferring. 23 stops along the line but we we were seated the entire time carrying day packs and one carry-on luggage each.. The cost was the equivalent of $7 per person. If you are coming from Heathrow airport during rush hour you can take the Heathrow Express directly from the airport too Paddington station. For two people this would be about the same Fare as Uber. And you would still have to get from Paddington station to your central London hotel. In our case we could have taken the Elizabeth Express from Heathrow airport to Tottenham Court road station and walked the mile to our hotel near Holborn underground station. The fair would have been about double that of the London underground. Both of the Heathrow Express and Elizabeth line are more luggage friendly. Compared to the London underground. The London underground has contactless payment. You simply scan your credit card on entry and scan the same credit card on exit. Seats seats are cloth with armrest. People with oversized luggage can put your luggage near the doors in special areas. is not advised during peak hours was standing room only. Unlike New York City most London stations have working escalators making it possible, but not easy, to carry luggage on the trains. Make sure you put your luggage on its side. One person put his luggage on his wheels in the luggage area but the luggage rolled out the entrance on its own at the next stop.

London Underground is an excellent model of public transportation. We used it to get to and from…read morethe airport from Paddington Station, which was near our hotel. London Underground is certainly cheaper than a taxi or uber, and we had no problems finding room on the trains with our luggage (two people, each with a carry on). Announcements remind you to "mind the gap", and the stations we visited were staffed and welcoming. One even had an inspirational quote up. As expected, some stations are more modern than others since they are utilized more. I loved that I could tap my credit card to get through the gates onto the train, rather than buying a physical card or downloading an app. I wish the DC Metro used this system.

Did worry about getting around London with 2 children in tow as had only ever done it with friends…read moreor by myself before. There were no problems at all, we had to wait at times to get through the barriers as children under 10 were free they had no tickets to get in or out themselves. Not many people pushed or got in our way, we stood to the side to let people over take us when it was appropriate and those in a rush did just that. They also enjoyed the buskers at the various stations, and got used to it by the end of the first day. I think it helped we were in Paris and used their underground trains 2 weeks before as when at home we rarely if ever use public transport!

The tube isn't so bad. Outside of peak times, you'll almost always find a seat, and its a quick and…read moreeasy way to jump around the city. I don't live in London, but work often, so the day travel passes are the easiest and cheapest way if you haven't got an Oyster card. In busy time certain lines are almost unbearably busy, and you will have to literally squash yourself onto a train at times. Despite this, the tube is still cleaner and runs more reliably than its equivalent in other European cities such as Paris! Not ideal, but not too bad either.

I've been living in Reading since December '09 and I have to send props to the Reading bus system…read more As an American, they have made it possible for me to survive here without needing a car. It's that whole "wrong side of the road" thing that messes me up. The buses are frequent, they are clean, and many of the lines run all night. The system is pretty simply laid out, with the various lines arranged like the spokes of a wheel, with the Reading rail station at the hub. The stops throughout the system are located closely enough together that you don't have to walk far to get from one to the next, but they are spread out enough that hte bus doesn't stop too often. They recently adjusted their fare system, where prices are much easier to understand. Two one-way trips are just a touch cheaper than an all day pass. There are also 7 day, 30 day and 90 day passes with graduated prices, but you really have to be riding at least three or four days a week for it to work out in your favor. The people of Reading are fortunate to have it.

I've lived in Reading since 2007 and I've used the buses from the start. If you need to get almost…read moreanywhere in Reading then there's a bus or buses that can get you there. The 17 bus route runs 24 hours and is useful if you're a student as that route is close to the university and the student area of Reading. It's a little hassle if you need to get across Reading via two or more routes as the buses don't "sync" so you can find yourself waiting 10 minutes for a connecting bus. But that's the only drawback I have. The buses are clean, arrive regularly and most of the bus stops now have a sign that shows the estimated arrival times which is useful. If you need to travel in Reading a lot, get yourself an all day ticket as it pays for itself after 3 trips.

They were so nice on the phone really helped me out…read more A lovely driver picked us up and was very cheap. I would recommend

From the owner: We only use cars that are designed for your comfort. Always clean with smartly dressed drivers…read moreproviding an image you will want to be seen with.