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    X-Cel Restoration

    5.0 (1 review)
    Open Open 24 hours

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    Services - X-Cel Restoration

    Damage restoration

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    3 years ago

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    F Lax Construction - Jason Jones

    F Lax Construction

    (19 reviews)

    I'm very pleased with F Lax Construction for the great job in repairing water damage to my…read morebathroom, bedroom and family room. The Project Manager Brandon and all of the crew members were very professional and thorough in everything they did.

    Our experience with this company--particularly with the assigned project manager--was deeply…read moreupsetting and unacceptable from start to finish. The project manager Brandon Mazzacco, was consistently unprofessional, failed to communicate clearly, and generally did not appear to know what he was doing. He provided an inaccurate timeline at the outset and failed to consult with the work crews responsible for carrying out the job to ensure it was feasible. As a result, the timeline was extended at the very last minute--not once, but three separate times--which left our family displaced from our home for three times longer than we were originally told. The quality of the work performed was equally unacceptable. Much of the work was done poorly, and in several instances, it was completely incorrect. We repeatedly raised these concerns with the project manager, who failed to address them adequately. As a result, areas of our home were damaged--damage that could have and should have been avoided had the work been done with care, competence, respect and proper oversight. What is most disturbing, however, is the growing belief my wife and I share that this mistreatment and negligence were not just about incompetence, but deliberate. As a mixed-race gay couple, we could not help but notice the dismissive tone, condescension, and blatant lack of respect we received throughout the process. We cannot ignore the pattern of disregard and the persistent failure to correct mistakes that, in our view, went beyond negligence and bordered on discriminatory behavior. We expected a professional experience. What we received instead was disrespect, broken promises, poor workmanship, damage to our home, and a lingering sense that we were never treated as equal or worthy clients. No family should have to experience this--especially in their own home.

    X-Cel Restoration - damagerestoration - Updated May 2026

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