Well this company is obviously proud of its 2 star rating judging from the majority of reviews,…read morebest thing to do is to contact the company that we made our initial purchase from and advise them of how EFW represents them at the point of delivery...best encouragement always seems to be to hit them were it hurts the most...there pockets!!! As for me, 3 times have I received an email from EFW that delivery would be on: 1st Time 05/12/21 between 1pm and 5pm 2nd Time 05/14/21 between 1pm and 5pm Nothing was delivered...spoke to several customer service and they were all polite...they tell me that the item is in fact here in Miami, Florida since 05/07/21 and they cant get it to the dock to deliver and are not sure if a driver is in fact available, well I got another email that states: Delivery confirmed for: 3rd Time 05/18/21 between 1pm and 5pm Even spoke to a Supervisor Ms Alejandra and even she cant tell me if in fact I will receive this as per EFW's email for "3rd Time 05/18/21 between 1pm and 5pm" I have contacted Walmart and requested that they get involved...after all they selected EFW as there "ambassador" to deliver the gym equipment that I ordered. Hopefully once EFW starts losing contracts with companies like Target, Walmart and others they will start taking care of business...I'm sure other carriers would love they work! Will update tomorrow on whether or not I get my equipment. T Semper Fi

Ups cargo it's the worst company All the time we bring…read morecargo for South America and it's the biggest mess on the Miami's airport Do you want the nightmares experience use UPS

I waited 2 weeks for my cargo to reach Miami. The air cargo was in the USA for 2 weeks. During this…read moretime no one in the company could tell me where my cargo was. I was on the phone for maybe five hours in 2 weeks and on hold for majority of the time. I will never use the service again and I highly recommend you avoid it too.

It's so sad that they closed. Honestly, throughout all the years I've been sending packages, the…read morebest experience I've had in terms of customer service and professionalism was during these last four years. We are going to miss July so much. Her customer service was incredible--she was always looking for a solution to any problem and always willing to help. But wherever she is, I truly wish her all the best, because she absolutely deserves it.

Service provided by the lady Julie is outstanding, she is fast , welcoming and make you feel…read morecomfortable If she moves to another location, I will follow her , I sent a lot of merchandise to colombia , thank you Julie ,

Great availability of packing materials here, and much more affordable that your standard UPS/FedEx…read moreoptions! I was helped by Anielke when I came in to pick up 200 cardboard boxes in varying sizes (as small as 6"x6"x6" to 14"x14"x8", and tons of others listed on their websites). Their website is accurate, which made it so easy to print out the shopping cart of items I needed and hand over the list. I didn't even need to purchase in bundles, they allowed to me to purchased the exact numbers I needed! They allowed me to back my U-Haul into the loading zone, and their staff pulled every item for me in under 15 minutes. I just kind of sat back and enjoyed the break. Note, there is a minimum $50 spend here, and your GPS will definitely take you the wrong way to get here, as it's located on a one-way street. Learn from my mistake, turn right onto NW 16th St before Totalpack, and take an immediate left at the stop sign onto a street without signs. It'll be right there on your right.

I always buy the bulk rolls of paper towel here they come out a lot better than buying from big box…read morestores because I get it factory direct. You have to have a commercial account but it's worth it they have other packing items that can be useful I recommend

On Tuesday, May 20th, I had a package that contained live plants delivered by Fedex and they…read moredelivered it to a house on another street. Their own photo of the house they left it ,proved that. I called them, got all the sorries and how they would call the driver to locate my package. Instead I get an email on Wednesday from them implying I'm wrong and my package was delivered to me and their picture proved it. It's not the first time this has happen. They don't care --I have received packages at my home from others and they don;t come and pick them-- they leave you to do the job they got paid for. Luck for me the person who received my plant return them to me--no thanks to FedEx.

The worst service!!!!!!!! A $1500 phone, dropped off in the porch and not even a knock on the door…read more I was home and in the den and I knew it was a drop off because of my surveillance cameras. Ridiculous. I have clear see-through door, lights on inside, give me a break. I call that lazy and not caring. USPS or UPS next time, unless they mess up too. Ernest

Fast, courteous and best customer service ever. Hats off to Christopher Menendez and his coworkers…read morewho made me feel welcomed and took care of my return quickly and carefully. The office was clean and smelled fresh. Great team!!!! Keep up the great work! I found my forever UPS Store!

UPS is clean and there's a self service for amazon packages. Unfortunately, I had two boxes that…read morewere bigger and service was needed from the front desk. Upon meeting Jose, the clerk, I was immediately given a rude demeanor and a terrible attitude. I had two boxes and was asked by him if it was two returns, there was confusion on my part when not understanding his question and he had given me attitude from there on out. I have never had an issue before but don't take out your busy day on other customers. Not great.

Beware of this company... week after week they have been lying about my goods. There has been two…read moremonths since the package was sent, a total of 120 pounds, and every week they have a new lie about it... it seems I lost my money time and energy with this company.

I recently utilized the services of this business and I am very happy! Maria is really friendly and…read morewelcoming, offering superb customer service - a great plus. They allowed me to ship my packages there and collect them. They are very organized and knew exactly where my stuff was when I arrived. The process was fast and easy. They are also in a great location. Without a doubt I will be using this service again. It was such a pleasure doing business with them. Trust me, you will not be disappointed.

Maria and her husband are top notch business owners. They…read moretreat you like you're family. it was Wonderful to do business with them today. They are very fair in their prices and parking is easy as it is right behind the back door. Great hidden gem of a mom and pop, Pak and Ship store.

If you're delivering any packages to Colombia, this is my preferred place to go. The service is…read morequick and within a few days your package arrives. I've sent various packages without any problem. Este es mi sitio favorito para mandar cajas a Colombia. Llegan lijero, sin problema y sin que nada le falta. Lo recomiendo mucho.

el peor servicio que puede existir, a la hora se solventar salen con excusas y no dan una solucion…read moreal cliente simplemente se lavan las manos, no los recomiendo en lo absoluto, ese lema que tienen de entrega segura deben de quitarlo, no volvería a enviar nada por acá