So I pretty much never write reviews, but I felt the need to speak up here. I honestly find it hard to believe that every review for this place is 5 stars. TL;DR I visited this salon for the 2nd time last week. I left angry and embarrassed and I will not be returning.
I enjoy getting pedicures, but I generally don't care to receive a massage every time and I am on a student budget. So, on my first visit, I asked the employee at the front desk (she may be a manager or owner) if there were any pedicures priced for a simple basic pedicure service. She said we could talk about a discount on my next visit. At the time, I didn't question that it was strange she wasn't willing to discuss it there for my first visit, but I pleasantly agreed and paid full price despite not receiving a massage, scrub, etc. My pedicurist was very pleasant, so I was still satisfied. I left with the promise that I would return again!
This past week, the same front desk lady herself started my pedicure off. However, she was moving very slowly and was not actually accomplishing much as far as the pedicure went. I promise I am not a high maintenance person; it really was painfully slow. She eventually asked another pedicurist to come in to finish. This employee was very sweet and pleasant, and basically had to go back through the entire process to re-do the previous work. Unfortunately, in total I spent over and hour and a half there, and the second pedicurist was forced to hurry up in placing my flip flops on because it was near closing. And, you guessed it, the polish got messed up. I wasn't picky enough to ask for a touch up given it was near closing and I had already spent so much time there. I returned to the front and asked the front desk lady about our previously discussed discount arrangement. I told her that I forgot to mention it at the beginning of the visit, and knowing this, I asked if I could pay for the basic pedicure service and apply the rest of the cost of the pedicure to a large tip for the pedicurist who had worked so hard and given so much time. I had never demanded this, but simply opened a discussion. I would never want to rip someone off. However, the front desk lady loudly responded "We charge $30 for pedicure here! You can add tip!" and practically slammed the receipt on the table. I could not believe it. I quietly included my tip and left the salon. Apparently the Wednesday discount mentioned in a previous post didn't apply to me either.
Overall, this experience was very unfortunate, because the combination of a smoothie from next door with a pedicure would have made for a great location to be a regular at. In addition, the other staff seemed very pleasant and hardworking. However, the owner/manager/receptionist clearly does not care to maintain quality customer service nor compassion. I will not be returning here, and I would urge others to do the same. read more