I brought a small job into Mulit-Access Machining today and was treated like I was their biggest…read morecustomer. Alan and Lisa were very friendly and accommodating. I wish I had a bigger project for them!

I was in a real bind for a part, I called and Allen was able to take care of it that same day as I…read moreneeded it the next day. Great business and customer service; your speedy and accurate machining service is much appreciated!

I needed threaded rod added to the end of twelve 3/4" steel rods and a hole drilled through twelve…read more5/8" nuts. I contacted Thompson Machine & Welding. A person by the name of Michelle answered and set up a meeting on Monday noon. I met with Darren, the machinist and dropped off the materials. Two days later I received a text stating that the job was complete and I could pick it up at 4:30 pm. The next text showed a picture of an invoice, the total: $1487.50. Yep, $1500 dollars for the job. Supposedly Darren had been working on the job full-time since I dropped it off - 18.5 hours of machining. The invoice also indicated CASH ONLY for payment. I showed up at 4:30 pm with the cash and received a call from the Michelle - apparently the job was not yet ready. Michelle showed up at my car at 4:45 pm with a single rod and a single nut complete. 'Is this what you are looking for?' she said. I said yes. She then returned to the shop. Fifteen minutes later(about 5:00 pm) Darren showed up with the box of 12 rods and 12 nuts completed. I thought it was weird that a job which had taken 18.5 hours took another 30 minutes once I arrived but I handed over the cash and went my way. Since that time I've been unable to contact either Michelle or Darren, one phone number says it's not set up and the other says the voicemail is not set up. I've texted Michelle's number twice asking that the invoice be sent over. I contacted Thompson Machine & Welding and a man named Dick answered, said he heard about the job but could not give me Darren's number because he had a new phone. According to Dick there is no way I can contact Michelle or Darren. So I've spent $1500 dollars with 'Thompson Machine & Welding' and there is no way I can even get an invoice. I'm not sure if this company exists or if ex-employees are running scams on callers or what is going on - but I thought this information would be helpful to anyone looking for machine work from this 'company'.

This was initially a Google Review . Action Auto Responded and this is my reply to their response…read more I can't do a review if i don't rate you at least one star! 0 would have been my actually rating! This might have been what you were you referring to in regards to your normal two step process that eventually became, the master mechanic was looking at the process the entire time. Normally, The two step process is as follows: Hand tightened lug nuts in a crisscross start shaped pattern. That seats the wheel evenly! that never happened. Then the torque at specs. You know as well as I do the mechanic never set the wheel properly. This idea of the experience mechanic watching does not make any sense. If he was watching, and he was not, that has no impact of physically putting the wheel back on! You write well an must have been a very good story teller in school. I give you an A for that story! You know as well as I do, that I did not travel over 5 thousand miles in one month. That would have been one long trip. So whoever logged those miles might be the same person who set the pressure on the torque! Not so good with math!!! Sir, I don't appreciate being called a liar!! The tow truck driver, who was supposed to tow the vehicle never did. I told you that was were the vehicle was going not was there. Where you made up me telling you was locked in a yard-- not!! The tow truck driver never showed up because he claims the truck he sent had to flat tires in the back. Action Auto was the main place I took my truck in 7 years, and you never told me to change the old bolts, so if you had a concern you should have told me. Specifically during the last time you did the job on my tire in May 2026. You make absolutely no sense! Additionally, you told me anytime you change or replace wheels it is a two step process. You told me you torque and then wrench it. Then you told me after I question the process on the video that the 2nd step was the Eric was standing right there the entire time. He did even look the direction of the mechanic the entire time. I don't want to go back and forth with you, but I will say your really lacked professionalism. If I was an owner of a shop and there was any possibility that my shop was the last shop to remove an replace a tire, and that wheel came off. I would have offered more than warrantied parts. However, you don't need to worry about me i am out- I really don't think you cared at all about me! The manner in which the vehicle wheel was put back on is in question! Plus your two step process you claimed was not done. Unless the Veteran mechanic looking away from the work an' a virtually set the wheel. He's good and I like him but he is not that good.

Just moved to the area and the car started leaking fluid searched the reviews and this place had…read moregood reviews. So we choose action automotive, SO GLAD WE DID, they are awesome, very quick to find the problem and fix it. Great price and didn't try to do unnecessary work. VERY professional and friendly place to do business with. I highly recommend them.