Unfortunately, there is nothing good to say about Iron Worker. I had an urgent request to do a repair. It was something that was quite urgent but still had 6 days to get done. I called and was told to email a drawing or photos and I did. I was assured that someone would call me the next day. I didn't get a call by late afternoon so I called again but had to leave a message. Ultimately, I was able to get my repair done by another company. I emailed Iron Worker to let them know how disappointed I was and got a sarcastic reply from someone that was not involved. I replied to that person and explained what happened, expecting some positive response. Long story short. They made a promise and didn't follow through. They had 3 opportunities to get back to me to say they couldn't do the work or whatever excuse they may have had. I even told them in my last communication that I will give them a few days to get back to me. There was no reply. I am a retired Project Manager and would never think to blow off any customer... large or small and I know how okay it is to say "sorry, I can't help you" and even offer an alternate solution. Not these guys.. there customer service started and ended with the first call and a broken promise.
If you call and get any kind of assurance that you will be taken care of, don't believe it. read more