amazing customer service from Vic and the young lady there I did not get her name unfortunately…read more Friendliest people I've met in a postal office that worked there.

This place is lovely; quick service and nice people! I was in and out in 2 minutes at 11:50 on a…read moreSaturday!

We have not received mail in 4 days due to weather ? The roads are passable. What happened to the…read moreUSPS motto ? "Neither snow nor rain nor heat nor gloom of night stays these couriers from the swift completion of their appointed rounds".

Not that it matters because I don't see a change happening. But it's frustrating to go to the…read moreself-serve center and it's usually broken or the drop box is closed off. This is frustrating as a business owner and a waste of time. This is why I go to the next town over to deliver my packages even when this one is closer. What is the point of a self service station if it's not useful during off hours?

The wait is pretty damn sucky if you haven't pre-booked an appointment. Some people wait for 4…read morehours before they're seen. Literally. The attendants are a little rude and don't provide the best customer service (that is, until you're seated to be seen and then they're all pleasant. SO... Here are some tips to help make your time at this passport office easier. 1) Make sure you go around to the actual passport office and you aren't waiting in the general US post office in front. 2) MOST IMPORTANTLY: book an appointment. book an appointment. just do it. You will literally cut hours off of your wait time and you'll thank yourself for planning ahead. I'll say it again...book an appointment. YOU WILL REGRET NOT DOING SO. 3) Try not to go on a Saturday. even if you arrive at 9am bright and early you'll leave by 2pm if you don't have an appointment. 4) Bring a book or toys if you have children because the use of cellphones, tablets and laptops are strictly prohibited. Having something to keep your hands busy will make the time go buy quicker. 5) Eat breakfast or a snack before you come (food and drinks are prohibited inside the building) 6) Pre-fill out your DS-11 or D6-82 you'll wait in line just for them to send you to desks to complete it and get back in line. Don't do this to yourself! 7) Make sure you have your proof of citizenship and of identity. If you're bringing your birth certificate make sure it's the ORIGINAL copy. You can make photocopies of these (front and back) if you'd like but they'll do it for you rather quickly at this particular center so it doesn't make much of a difference if it's a hassle for you to get to a printer. 8) Take your pics ahead of time at a local Rite Aid, Walgreens or CVS. You can do it at this office too very quickly (like in under 2 minutes) BUT it typically costs $8 at a drug store and it's $15 here. Also, this way you can do your make up and hair under your own terms in stead of having to be presentable after waiting hours in line. (this isn't a must it's just a nice thing to be a little more prepared) 9) If you're not a fan of small kids bring some earplugs, noise canceling headphones and hand sanitizer. Kids are cute, don't get me wrong. BUT many starter families and people with small children come to the passport office because kids under 16 can't just mail in their forms for their first passport. They need to go to an office in person. So expect it to be filled with at least 10 children (some of which who have been waiting for an hour or two without food, a nap or proper stimulation). 10) Finally just try to have fun! If you have kids play some quiet games with them. If you have a loved one plan your next trip. If you're alone turn to the person next to you and joke about the wait! Seriously this is a typical convo and there's a level of camaraderie in the fact that everyone else wants to go home just as bad as you do!

They LOST my passport + name change application 12/29/25. Terrible service. Cannot reach the office…read morefor answers. Do not recommend for passport processing

Always a great experience. The staff is always friendly and will handle long lines well. Alma was…read morevery pleasant.

BUYER BEWARE!!! DO NOT go to this awful place. We live in Highland Creek and since they're close…read moreI've tried several times to give them the benefit of the doubt. They ALWAYS try to scam customers with shipping upsells and try to circumvent Amazon returns when instructions clearly say it does not need additional packaging. I will NEVER go there again, and you should do the same. I've found a much better experience at the location by the Concord Mills mall. Just quickly: they will often quote the "cheapest" way to ship as an inflated service. Thank me later....

On Saturday, November 8, 2025, a package I was expecting at my HUNTERSVILLE, NC, address was…read morereported as delivered, confirmed by the USPS tracking site. It was not delivered, however. I have called the local number for the Huntersville, PO this morning, Monday, November 10, numerous times between 9:30 and 10:15am. Recording confirms it is the right number and says to remain on the line for operator. It then rings for about 5 minutes with no answer...switching to a busy signal after about 5 minutes. How does one begin to chase a package at this PO?

I wish I could give 0 stars. By far the worst customer experience. Staff rather have you waiting…read more15+ mins in the lobby instead of helping you. Provides zero resolutions or help.

The atmosphere was great. The service was both helpful and on point. My sandwich was delicious…read more Great find!

I can't tell you how much I have struggle in the past to set an appointment at the passport…read moreapplication acceptance center. The line would be busy and if you're lucky when someone answered the line. It's the rudest person on the other line. At Union Station. It's pure opposite. Conversations on the phone are pleasant. Someone always answered the phone. And they take the time to explain the process and help you with any other questions you may have. Stepped in and I was greeted right away..! They took my son's pictures and handle all the paperworks. They assure me it will be done in 2 weeks. Costed me $215 to expedited the book. I appreciate Ima for helping me processed everything! Great place with great people!

Everything they never answer the phone and never enough people to work terrible customer service.read more

I needed to drop off a package after work. This one is in a convenient location in Huntersville. I…read morewent right before 5 and the parking lot was full to my surprise for a weekday! Parking was easy nonetheless. The line inside was long but I had a prepaid package so I was able to bypass the line and drop off on the counter inside. Employees seemed friendly and greeted customers. They had typical supplies for mailing available inside along with greeting cards and a nice selection of gift cards. I will definitely be back!

April was extremely rude to me while I was trying to process my mail. She refused to accommodate me…read morebecause my order was "too large" and told me to finish processing it at another location. The order in question: 25 certified mail letters. This is all while I have a crying newborn with me. She is very inconsiderate and has the urgency of a snail. I'd give zero stars for this experience and this was a location I frequented with kind staff.

They always provide great and friendly service. This is not my assigned Post office but I gladly go…read moreout of the way because these employees care about their customers.

My experience at this USPS location was okay overall. I went in to ship a drug test to a lab, and…read morewhile they did explain how to do it, the employee handling my package questioned me about whether I was sure I was following the correct process. I had already done my part and followed the instructions given to me, so I just needed them to do theirs. Instead, I felt like I was being second-guessed for no reason. The package was prepared a certain way for a reason, and the extra questioning was unnecessary--it just threw me off. I stopped by on 3/29/25 around 1 PM, and while nothing went terribly wrong, the experience could have been smoother if they had just processed the package without all the back-and-forth. Would I come back? Sure, if I had to. But I'd hope for a quicker, more straightforward interaction next time.

Horrible service , this bald headed lady with long lashes quit literally was refusing to give me my…read morepackage that my marine boyfriend had sent to me , I tried to give multiple ways to prove the package was mine and was met with the nastiest response and attitude. After embarrassing me in a line full of people. Don't come here and if you do be ready to be met with the worst customer service known to man. They all hate their jobs and it's apparent.

Always helpful and lines go quickly. Love this location and have been coming here for about 2…read moreyears. I've never had any issues

Devious upselling of unnecessary services without notifying there's a cost. Got a mailbox and they…read morenonchalantly asked if I wanted the paperwork printed. Then I saw on my receipt a charge to print the agreement. Avoid this store like the plague they are.