Terrible and abusive customer service from Manager. Bought a new fridge and the doors did not align…read morenor would it cool below 40 degrees. We paid for their 5-year extended warranty even. Mike Kelly was abusive on the phone and told me to get a lawyer. I have done just that. AC will now be responsible for all court costs and my attorney fees. You asked for it Mike. I won't be going away until you correct this defective fridge. Check the other negative reviews. It's been awhile since I have seen any business with so many bad reviews. AC wears them like a badge believing people will go away. Complaints have been made with the BBB and the Ohio State Attorney Generals' Office. Legal action, as Mike recommended to me, has been started. You have been warned.

Okay, I'm starting to understand some of the negative reviews. I remain very positive about my…read moreinitial sales and delivery experience re my new washer and dryer. The "price match guarantee" for 30 days post-sale is where my issue lies. Within 30 days post-sale, I found an advertised promotion at a different store that would provide an "instant" $100 off when purchasing a matching washer and dryer. I took screenshots and emailed to my sales representative in anticipation of receiving a $100 refund. Instead I was told that the other store was offering an instant "rebate" and that it wouldn't qualify as a price match. The promotion covered the exact models and colors of the w/d I had purchased. While my sales representative confirmed that the price adjustment didn't require the customer to send in any receipts- that the other store would process the "rebate," it didn't qualify for the price match guarantee because Appliance Center policy regarded it as a "rebate," albeit an "instant rebate." To me, it's a matter of semantics used by Appliance Center to avoid having to match the bottom line purchase price. I was told I could take it up with LG directly on my own. The whole thing about "price" vs "instant rebate" was very aggravating and energy-sapping. I don't believe Appliance Center recognizes its short-sighted approach to customer relationships, as its refusal to honor a $100 price difference (as I see it) left a bad taste in my mouth. Additionally, leaving it to me to approach LG without my sales representative's support sent a message of disinterest. It was a disappointing end to what was otherwise a very good experience, so I've removed one star. I nevertheless believe a 4-star rating is fair based on my overall experience, but buyers beware....