1. NWO Renovation

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NWO Renovation

5.0 (2 reviews)
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8 months ago

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2 years ago

Very professional, and affordable with quality. I have used NWO on multiple projects and plan to continue for many more.

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Hansons - Wrong orientation of how the door slide and close.

Hansons

(317 reviews)

Window installers, smoked like chimneys, butts all over my yard, actually asked my wife to help…read moremove furniture, did not arrive with the proper tools to complete the job, large window was heavy so they rolled it to the back opening instead of carrying it properly. Siding crew, didn't speak English, had to force them to properly tape the house wrap, damaged my grill and didn't say a word to us, it was already damaged by hail so apparently they didn't feel the need. Removed Ring doorbell with a crowbar after being told to leave it and I would remove it, removed outside lights with the power on, shorted and tripped the breaker, when putting siding back on for lights the wires were to short so they were basically left inside the siding, New siding was thicker, forced handrail back into place as far as they could, used a phillips screw driver on square head screws stripping them even though the railing wasn't even close to being in the correct location. Hand rail needed to be shortened 3/4" to fit correctly. Not to mention that I am still picking up nails and pieces of siding out of my yard. Now all that being said, I voiced my concerns, the regional manager reached out to me, I gave him all this same information, was told 4 weeks ago that the operations Manager would reach out to me to make sure everything was good, still waiting. Now I have customer service calling me demanding I pay the remaining balance which I will do tonight. Was promised that they only hire the best contractors to complete the work, now I am wishing I would have done the work myself to make sure it was done correctly.

The customer service is horrendous!!! The windows are great but I would NEVER use them again or…read morerecommend them to anyone!! They never call back. We have had to REPEATEDLY call them and speak to managers who still cannot help. We have now waited a month waiting on a new window just to find out today that they NEVER even ordered it. This is just one example of their incompetence!! I am extremely disappointed in this company. Do not fall victim to their charismatic salesman like we did and order windows from them if you live in the Holland,Ohio area. It will take months to get anything accomplished, the job won't get finished and then they forget to order a replacement window. I have worked with many companies and had windows replaced in prior homes and have never received such poor service. Hansons you overcharge for your product, your customer service is non-existent and you should be ashamed of yourselves!!!!! If I could give 0 stars, I would!

NWO Renovation - windowsinstallation - Updated November 2026

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