Extremely happy with the services provided by James. He installed a 6 unit/2 compressor heat pump…read moresystem in our 150+ year old house in about two days, demonstrating superior knowledge of the system and suggesting actually aesthetically pleasing choices for ducting etc. that many other contractors ignored. Price was reasonable for the scope and system specs, and James was extremely responsive and patient throughout the whole process. We also really appreciate James's help coordinating with MassSave (including some truly terrible inspections), ultimately enabling us to claim our full rebate. I'd highly recommend working with James, and we will continue to reach out to him for all our HVAC needs!

After a 3-yr search and MANY bids for a new HVAC, we settled on James Wu, who installed our system…read morelast month and proved the research paid off. Below are things I wanted to know before choosing a contractor; maybe it will be helpful for you. Our situation: 100+ yr old home with current boiler in basement. We recently insulated our walk-up attic - that would both freeze and melt items stored there - with closed-cell spray foam (more research there), added drywall and will use it for storage. This is where the air handler and ERV (for ventilation) went. Our upstairs is now ducted, with one vent running through a closet on the 2nd floor to 1st floor. We also added a Mitsibishi floor mount unit and a ceiling cassette on 1st floor. So, we had a VARIETY of equipment installed, requiring a contractor experienced in not only ducting, but mini-split installs with both a ceiling cassette and floor mount unit. We did not want the large wall mount mini split units. Our walls/ceilings are PLASTER, (metal wire mesh and cement-based): cutting them is a JOB. And, we wanted the floor mount unit RECESSED. COST - James was in-line with our other bids, which came in between 27k and 39k, largely depending on equipment recommended, with ceiling cassettes costing more. Many contractors simply would not install them, and wanted to run ducts in the corners of all upstairs rooms to first floor, which to us was a last resort. COMMUNICATION - James is very responsive to texts, emails, and even more importantly, he is a fantastic communicator. He is very calm, not pushy, explains things in an easy-to-understand way that clearly shows he knows his business. I actually told my husband after he left for the first time, "I think we may have found our guy" just based on his personality and knowledge. He's likeable, which isn't a requirement, but definitely helps. EXPERTISE - This is what truly sets James apart. Our needs were fairly complex, requiring interior ducting, 2 outside units with exterior line sets, and recessed ceiling units, but also RECESSING the inside floor unit into an interior wall. We've overseen several renovation projects recently and could tell these guys knew what they were doing. Also, they were perfectionists, and paid attention to details you don't often find with contractors. DEPENDABILITY - Not a single missed appt. Showed up on time with clear communication. The job took a week. He also helped with Masssave paperwork. They cleaned up after themselves each day, which we appreciated. KNOWLEDGE - Extremely versed in Mitsibishi equipment. He's a Diamond Contractor, which extends our warranty, but we'd have chosen him regardless. Every question I had about these units (cassette and floor unit operation, air handler, ERV, outdoor units, thermostats...) he knew the answer to. When I researched anything specific online, from multiple and trusted sources, I found the info he'd given me to be correct. I trust his knowledge and I don't automatically do that. One example: our ceiling cassette has an internal thermostat and it's off by several degrees regularly. I researched it and found we likely need an external thermostat separate from the unit to measure the room's temp. I texted James a photo showing the inaccurate reading and his immediate reply, "you need an external thermostat. I'll install one." That's what I'm talking about. INTEGRITY - Example: After the permit inspector left, James explained his philosophy on inspections. Each city apparently has different requirements. He learned several years ago how strict one particular city was, requiring a blower test to determine air tightness and the passing score was 4% or less. He got 4.1% and city wouldn't pass it. This required a lot more time/energy to go through everything and another test and more $$. So, now James says to his guys, "We install to the strictest inspection every time, regardless of the specific city's requirements, so we don't ever have to redo anything." In our case, the city didn't need a blower test but if they did, I feel confident we would have passed! I don't often take time to write reviews, esp this lengthly, but I felt it was warranted here. Finding an HVAC contractor is HARD; it's time-consuming and complicated. And a lot of money. Three years of research finally led us to James and now, looking back, it was worth the wait and headaches in research. I would highly recommend anyone in the market for a new HVAC, especially if it involves Mitsibishi and especially ESPECIALLY if it involves recessing any equipment like ceiling cassettes or wall units, to consider James Wu. He and his team are uniquely skilled in their work.

This was our first time using an HVAC service technician. Very happy with the service Marc…read moreprovided! He was thorough in inspecting and cleaning all the system parts, filters etc. His pricing was fair and it was super easy scheduling the appointment. Highly recommend him and will continue consulting him for any HVAC issue in the future.

Excellent provider. Good follow through on requests. ATVO has a top notch reputatt FG ion. No chip…read moreon shoulder if circumstances force the customer to pick a different HVAC company.

Easy communication, clear pricing, fast service, provided pictures of everything they did.read more

We were given no information about the timing of when the person would show up and or how long it…read morewould take. When they showed up 30 minutes late, we asked if it's possible to reschedule. The person who came was extremely rude and said just cancel and would not allow us to reschedule. This business is poorly run.

Great service and great work. He listened to all my concernsand questions. The price was great.read more

I can't recommend Lance and his partner enough. I had a fairly complex dryer duct issue that they…read moreresolved quickly. So great to have fast and reliable service professionalsl Thank you!

I am a new customer and found them to be an amazing company. Excellent customer service with great…read morecommunication skills. I was dealing with "Thermoil in Belmont, MA" and got zero answers from them with back and forth nonsense about an electric water heater that I needed replaced. So after a few months of nothing from "Thermoil", I texted 128 Plumbing in Wakefield on a Sunday, got a response and had an appointment for the beginning of the week. They had a person come over to look at the work I needed done and the next day they had "Tony and Santos" come over for the installation of a new electric water heater. They have great service plans for their customers, giving you the top products offered in the field for your piece of mind on longevity and durability. You know who you are dealing with when someone comes over to work in your house with company vehicles. Not someone in a beat up personal vehicle that looks like they are having issues. If there were more star ratings I could give for 128 Plumbing it would be a 100% star rating. Charlie Boyd Chelsea, MA

We had a leaking water heater. I called at 6:15 in the evening, and a virtual agent confirmed that…read more128 had scheduled with us the next day via a text message to my phone. They called promptly at 9:30 AM the next morning and arrived by 10. We needed a replacement water heater, and they were completely done by 5 PM. They are focused, efficient, and helpful. I also appreciate the membership they offer as a company. Wonderful team!!

best repairman around. Doesn't upsell. Will do exactly what is needed to get the job done. Happy to…read moreexplain the process too so I learned a thing or two.

Folks, Vasi Refrigeration is the only call you need to make for your HVAC work…read more I had them replace my residential split system and every step from removal, new equipment intallation, and final test was performed neatly, precisely, and professionally. Their placement and hookup of the new equipment was sugically precise and obviously preformed with great care and pride. The work area was always left clean, free of any trash or even the smallest pieces of intallation debris. Most importantly, Vasi started and finished the job at the agreed upon reasonable price and on time. No surprises, extras, upselling or delays. Overall a rare 110% positive experience in the world of HVAC contractors. Here's another THANK YOU to Mr. Vasi and his excellant crew for a job well done!

Joe just came to do my annual service . He was friendly and extremely knowledgeable. Took the time…read moreto explain everything he did, and even showed me pictures. Gave me tips on making the system more efficient. Thank you Joe!

Is anyone else having problems with MacFarlane Energy of Dedham, Ma?…read moreI've been a customer for many, many years and always paid my bills before they were due. They've been great.. up until recently, when they started advertising on TV! I'm on Automatic Delivery and I noticed that my Oil Tank Levels have gotten quite low before they've come to fill the tank the last couple of months. This month it's even worse! I called them on Thursday because my tank was showing less than 1/8 Tank. I was worried about running out of oil and my pipes freezing in this extremely cold weather. They assured me I'd have oil delivered by Saturday. It never happened! Currently, my oil tank gauge is reading "Empty"! I called again today, Saturday Afternoon at 3:30 pm. I got the answering service who told me the office was closed but that a service technician would call me back. It is now 7:40 PM and I still haven't heard back from them. A call back would be nice, so that I can get an update and/or if I need to call someone else to deliver fuel! Not knowing is the worst part! My anxiety is Over the Top right now because running out of oil and losing my heat (as well as damage to my heating system) is just hours away because of their INCOMPETENCE! This is totally UNACCEPTABLE & UNNECESSARY!

Responsive and good service. I thought it was a good value. Ron took care of everything quickly.read more

Ron responded quickly, found the problem and fixed the faulty control board on our 15 year old…read moreCarrier condenser for a reasonable price. I definitely recommend his service.

Clint is amazing. He is always quick to respond! He's my go to guy…read more I always have him service my heating system and AC unit. Great work! Great prices! You definitely need to call him if you need any kind of service done!

Clint & Lou are absolutely amazing! Clint is reliable, extremely responsive, and always looks out…read morefor your best interests. He's my go-to plumber and has been incredibly helpful with multiple projects for both me and my sister over the last two weeks. He kept us in the loop every step of the way with regular updates via text and photos, which I really appreciated. On top of all that, his pricing is very reasonable. I can't recommend him enough!

This guy doesn't know much about HVAC, is arrogant and unprofessional…read more I wanted to check heating problems in my home. He delayed the appointment twice without even advance notice, and when he did finally arrive he neither diagnosed nor fixed the problem but took 50 bucks. Why waste money on Igor or other contractors if you can get a free assessment from Mass Save? Check this website: http://www.masssave.com/residential/home-energy-assessments

The heat in my elderly mother's apartment was not reaching a temperature that would keep her warm…read moreduring the unprecedented frigid weather we are experiencing-a dangerous situation for someone of her age. I called Igor in a desperate search for a solution. Igor recognized that this was a situation that required expediency, and arranged his busy schedule to promptly come to the rescue. He determined that the heating units in the living room/dining room were not efficient enough for it's large size and recommended baseboard heating. He and his staff installed the units with impressive professionalism and skill. The installation took 7 hours-Igor recognized that what is usually a 2 day job needed to be accomplished in one day for my mother's safety. The prompt and professional service of Igor and his staff was nothing less than heroic and we are so grateful.