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    ATCO HVAC

    5.0 (3 reviews)
    Open 8:00 am - 5:00 pm

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    Services - ATCO HVAC

    HVAC installation or replacement

    HVAC system repair

    HVAC system maintenance

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    3 years ago

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    3 years ago

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    Mark A.

    Thank you Barbara, For the review it’s greatly appreciated.

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    9 years ago

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    James Wu HVAC And Plumbing - Bosch 5 ton ultra low temp system

    James Wu HVAC And Plumbing

    (19 reviews)

    Extremely happy with the services provided by James. He installed a 6 unit/2 compressor heat pump…read moresystem in our 150+ year old house in about two days, demonstrating superior knowledge of the system and suggesting actually aesthetically pleasing choices for ducting etc. that many other contractors ignored. Price was reasonable for the scope and system specs, and James was extremely responsive and patient throughout the whole process. We also really appreciate James's help coordinating with MassSave (including some truly terrible inspections), ultimately enabling us to claim our full rebate. I'd highly recommend working with James, and we will continue to reach out to him for all our HVAC needs!

    After a 3-yr search and MANY bids for a new HVAC, we settled on James Wu, who installed our system…read morelast month and proved the research paid off. Below are things I wanted to know before choosing a contractor; maybe it will be helpful for you. Our situation: 100+ yr old home with current boiler in basement. We recently insulated our walk-up attic - that would both freeze and melt items stored there - with closed-cell spray foam (more research there), added drywall and will use it for storage. This is where the air handler and ERV (for ventilation) went. Our upstairs is now ducted, with one vent running through a closet on the 2nd floor to 1st floor. We also added a Mitsibishi floor mount unit and a ceiling cassette on 1st floor. So, we had a VARIETY of equipment installed, requiring a contractor experienced in not only ducting, but mini-split installs with both a ceiling cassette and floor mount unit. We did not want the large wall mount mini split units. Our walls/ceilings are PLASTER, (metal wire mesh and cement-based): cutting them is a JOB. And, we wanted the floor mount unit RECESSED. COST - James was in-line with our other bids, which came in between 27k and 39k, largely depending on equipment recommended, with ceiling cassettes costing more. Many contractors simply would not install them, and wanted to run ducts in the corners of all upstairs rooms to first floor, which to us was a last resort. COMMUNICATION - James is very responsive to texts, emails, and even more importantly, he is a fantastic communicator. He is very calm, not pushy, explains things in an easy-to-understand way that clearly shows he knows his business. I actually told my husband after he left for the first time, "I think we may have found our guy" just based on his personality and knowledge. He's likeable, which isn't a requirement, but definitely helps. EXPERTISE - This is what truly sets James apart. Our needs were fairly complex, requiring interior ducting, 2 outside units with exterior line sets, and recessed ceiling units, but also RECESSING the inside floor unit into an interior wall. We've overseen several renovation projects recently and could tell these guys knew what they were doing. Also, they were perfectionists, and paid attention to details you don't often find with contractors. DEPENDABILITY - Not a single missed appt. Showed up on time with clear communication. The job took a week. He also helped with Masssave paperwork. They cleaned up after themselves each day, which we appreciated. KNOWLEDGE - Extremely versed in Mitsibishi equipment. He's a Diamond Contractor, which extends our warranty, but we'd have chosen him regardless. Every question I had about these units (cassette and floor unit operation, air handler, ERV, outdoor units, thermostats...) he knew the answer to. When I researched anything specific online, from multiple and trusted sources, I found the info he'd given me to be correct. I trust his knowledge and I don't automatically do that. One example: our ceiling cassette has an internal thermostat and it's off by several degrees regularly. I researched it and found we likely need an external thermostat separate from the unit to measure the room's temp. I texted James a photo showing the inaccurate reading and his immediate reply, "you need an external thermostat. I'll install one." That's what I'm talking about. INTEGRITY - Example: After the permit inspector left, James explained his philosophy on inspections. Each city apparently has different requirements. He learned several years ago how strict one particular city was, requiring a blower test to determine air tightness and the passing score was 4% or less. He got 4.1% and city wouldn't pass it. This required a lot more time/energy to go through everything and another test and more $$. So, now James says to his guys, "We install to the strictest inspection every time, regardless of the specific city's requirements, so we don't ever have to redo anything." In our case, the city didn't need a blower test but if they did, I feel confident we would have passed! I don't often take time to write reviews, esp this lengthly, but I felt it was warranted here. Finding an HVAC contractor is HARD; it's time-consuming and complicated. And a lot of money. Three years of research finally led us to James and now, looking back, it was worth the wait and headaches in research. I would highly recommend anyone in the market for a new HVAC, especially if it involves Mitsibishi and especially ESPECIALLY if it involves recessing any equipment like ceiling cassettes or wall units, to consider James Wu. He and his team are uniquely skilled in their work.

    Casper Plumbing & Heating - Getting the outdoors set up for summer!

    Casper Plumbing & Heating

    (73 reviews)

    I have used Casper Plumbing & Heating services twice and both times they were super reliable,…read moreresponsive, and efficient. -------------------- The first time I used them was last month when my tenant's pipe burst early in the morning when she tried turning on the kitchen sink. I first had gone on Thumbtack to search for emergency services and was able to get an appointment for noon, but that other company kept pushing out the time they were able to come and also was unresponsive on text. I then went on Yelp to see if there was anyone that would be able to come out sooner. Casper was the first to respond and was able to come within 30 minutes. They installed new water lines to the kitchen sink where the pipe had burst, moving it a bit further away from the bulkhead door where there was a draft coming in, possibly contributing to the frozen pipes. They also suggested insulating the bulkhead door during the winter because of the draft coming in to prevent future issues. After the pipes were installed, there were issues with the kitchen sink, so they recommended replacing the faucet. Due to other emergencies because of the significantly cold weather we were having, they had to come back the next day to finish the job which was fine because only the kitchen sink was not able to be used. Since they were going to Home Depot to get a new faucet, I asked if he could also bring back insulation material that he recommended for the bulkhead door to prevent future issues. Someone came over early the next morning to finish the kitchen sink and not only did he bring the insulation material back, he also did the insulation for the door as well which was super helpful. ------------- I recently used them again to replace my gas water heater which started leaking around 930pm. I was out of state and needed someone reliable to get the job done ASAP. I texted Casper Plumbing and explained the situation and sent pictures around 10pm EST. Hoping they would be able to squeeze me in at some point the next day, I told them we'd leave the basement door unlocked so they can just go in to do the job whenever they can make time. They texted me back at 6:30am saying they can come by that day. An hour later, they arrived and finished the job in about 2 hours. I woke up to a text message letting me know the job was complete and a link to the final invoice. It was nice that they were able to complete the job without having to communicate back and forth about anything, especially since it was the middle of the night for me due to the time difference. Dealing with a leaking water heater while on vacation was stressful, but knowing I could rely on and trust Casper Plumbing to get the job done efficiently while I wasn't even around helped relieve some of that stress. While Casper Plumbing services aren't the cheapest, they also aren't on the super expensive end either. Due to their responsiveness, quality of work, and efficiency, I will definitely continue using them, especially if I need a job done right away.

    We had a blocked sink that we could not clear and had a great experience with Casper Plumbing. We…read morefound them on a facebook community board with multiple recommendations. I left a voice message and then received text communications coordinating a visit with a 3 hour window for the next day. Closer to the appointment, I was able to narrow down the timeline to know their eta. The young man who came out was polite and professional and efficient. He was able to clear the trap and vacuum out all of the hair/soap-scum/toothpaste that was causing the clog. They invoiced us through email, charge $250, which we were able to pay with a click. I would definitely use them again for responsiveness and ease of use.

    MacFarlane Energy

    MacFarlane Energy

    (183 reviews)

    Joe just came to do my annual service . He was friendly and extremely knowledgeable. Took the time…read moreto explain everything he did, and even showed me pictures. Gave me tips on making the system more efficient. Thank you Joe!

    Is anyone else having problems with MacFarlane Energy of Dedham, Ma?…read moreI've been a customer for many, many years and always paid my bills before they were due. They've been great.. up until recently, when they started advertising on TV! I'm on Automatic Delivery and I noticed that my Oil Tank Levels have gotten quite low before they've come to fill the tank the last couple of months. This month it's even worse! I called them on Thursday because my tank was showing less than 1/8 Tank. I was worried about running out of oil and my pipes freezing in this extremely cold weather. They assured me I'd have oil delivered by Saturday. It never happened! Currently, my oil tank gauge is reading "Empty"! I called again today, Saturday Afternoon at 3:30 pm. I got the answering service who told me the office was closed but that a service technician would call me back. It is now 7:40 PM and I still haven't heard back from them. A call back would be nice, so that I can get an update and/or if I need to call someone else to deliver fuel! Not knowing is the worst part! My anxiety is Over the Top right now because running out of oil and losing my heat (as well as damage to my heating system) is just hours away because of their INCOMPETENCE! This is totally UNACCEPTABLE & UNNECESSARY!

    ATCO HVAC - hvac - Updated May 2026

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