My central AC stopped blowing air so I reached out to a handful of companies…read more Alex got back to me quickly and worked with my busy schedule to agree on a day. I have a very old AC unit that's in the attic and I wasn't very optimistic but after about an hour of working on it Alex got it working again by replacing a fan and installing a new thermostat that was compatible with new part. He has to work hard as it was warm that day and probably 90 degrees on the attic . Alex was very professional and personable. Price was incredibly fair . I would recommend and I will use Alex and his company again.

Alex and his team did a wonderful job replacing our two gas funaces that were probable 70 years old…read moreat this point, no exaggeration. They were responsive, straight to the point with their estimates, knowledgeable, and very helpful with any questions we had. Very good experience front to back.

Jason serviced my 22 year old furnace. He was great and explained everything involving the…read moredifferent parts that would most likely need to be replaced within the next year or so. He also gave an estimate for the parts and for a new unit.

I met Jason, after an AC failure on of the hottest days of Summer. Jason contacted me promptly,…read moreprovided all the details and was upfront about everything including his service fees. He was at my place at promised, and got to work. He explained everything as he motored on and worked the problem. He came fully prepared with every possible part monitor upgrade and suggested only what was required. He was very pleasant to work with and was very easy to talk with. I would definitely recommend using Donovan Mechanical and request for Jason if he is available.

Extremely happy with the services provided by James. He installed a 6 unit/2 compressor heat pump…read moresystem in our 150+ year old house in about two days, demonstrating superior knowledge of the system and suggesting actually aesthetically pleasing choices for ducting etc. that many other contractors ignored. Price was reasonable for the scope and system specs, and James was extremely responsive and patient throughout the whole process. We also really appreciate James's help coordinating with MassSave (including some truly terrible inspections), ultimately enabling us to claim our full rebate. I'd highly recommend working with James, and we will continue to reach out to him for all our HVAC needs!

After a 3-yr search and MANY bids for a new HVAC, we settled on James Wu, who installed our system…read morelast month and proved the research paid off. Below are things I wanted to know before choosing a contractor; maybe it will be helpful for you. Our situation: 100+ yr old home with current boiler in basement. We recently insulated our walk-up attic - that would both freeze and melt items stored there - with closed-cell spray foam (more research there), added drywall and will use it for storage. This is where the air handler and ERV (for ventilation) went. Our upstairs is now ducted, with one vent running through a closet on the 2nd floor to 1st floor. We also added a Mitsibishi floor mount unit and a ceiling cassette on 1st floor. So, we had a VARIETY of equipment installed, requiring a contractor experienced in not only ducting, but mini-split installs with both a ceiling cassette and floor mount unit. We did not want the large wall mount mini split units. Our walls/ceilings are PLASTER, (metal wire mesh and cement-based): cutting them is a JOB. And, we wanted the floor mount unit RECESSED. COST - James was in-line with our other bids, which came in between 27k and 39k, largely depending on equipment recommended, with ceiling cassettes costing more. Many contractors simply would not install them, and wanted to run ducts in the corners of all upstairs rooms to first floor, which to us was a last resort. COMMUNICATION - James is very responsive to texts, emails, and even more importantly, he is a fantastic communicator. He is very calm, not pushy, explains things in an easy-to-understand way that clearly shows he knows his business. I actually told my husband after he left for the first time, "I think we may have found our guy" just based on his personality and knowledge. He's likeable, which isn't a requirement, but definitely helps. EXPERTISE - This is what truly sets James apart. Our needs were fairly complex, requiring interior ducting, 2 outside units with exterior line sets, and recessed ceiling units, but also RECESSING the inside floor unit into an interior wall. We've overseen several renovation projects recently and could tell these guys knew what they were doing. Also, they were perfectionists, and paid attention to details you don't often find with contractors. DEPENDABILITY - Not a single missed appt. Showed up on time with clear communication. The job took a week. He also helped with Masssave paperwork. They cleaned up after themselves each day, which we appreciated. KNOWLEDGE - Extremely versed in Mitsibishi equipment. He's a Diamond Contractor, which extends our warranty, but we'd have chosen him regardless. Every question I had about these units (cassette and floor unit operation, air handler, ERV, outdoor units, thermostats...) he knew the answer to. When I researched anything specific online, from multiple and trusted sources, I found the info he'd given me to be correct. I trust his knowledge and I don't automatically do that. One example: our ceiling cassette has an internal thermostat and it's off by several degrees regularly. I researched it and found we likely need an external thermostat separate from the unit to measure the room's temp. I texted James a photo showing the inaccurate reading and his immediate reply, "you need an external thermostat. I'll install one." That's what I'm talking about. INTEGRITY - Example: After the permit inspector left, James explained his philosophy on inspections. Each city apparently has different requirements. He learned several years ago how strict one particular city was, requiring a blower test to determine air tightness and the passing score was 4% or less. He got 4.1% and city wouldn't pass it. This required a lot more time/energy to go through everything and another test and more $$. So, now James says to his guys, "We install to the strictest inspection every time, regardless of the specific city's requirements, so we don't ever have to redo anything." In our case, the city didn't need a blower test but if they did, I feel confident we would have passed! I don't often take time to write reviews, esp this lengthly, but I felt it was warranted here. Finding an HVAC contractor is HARD; it's time-consuming and complicated. And a lot of money. Three years of research finally led us to James and now, looking back, it was worth the wait and headaches in research. I would highly recommend anyone in the market for a new HVAC, especially if it involves Mitsibishi and especially ESPECIALLY if it involves recessing any equipment like ceiling cassettes or wall units, to consider James Wu. He and his team are uniquely skilled in their work.

When I put in a request on yelp for help with an issue with hot water in our shower, the fastest…read morenon robot response was from Greg. He was patient with me and my questions. He was also able to make sure that I not only got an estimate that sounded fair, but that I also got seen immediately by the other guy that works with him (James.) When you see someone on yelp with no reviews yet (at the time most of the reviews were filtered) you feel apprehensive but based on how communicative Greg was I went for it. James was very knowledgeable and even entertained a few questions I had about potential future jobs. He was expeditious and well prepared for the job (he knew what part I needed and already had it purchased before arriving.) I was very pleased overall and will definitely be hiring them again in the future.

Greg was very knowledgeable and helpful. he helped me purchase a new sink faucet and installed it…read morein no time. I highly recommend him if you have any plumbing needs

I have used Casper Plumbing & Heating services twice and both times they were super reliable,…read moreresponsive, and efficient. -------------------- The first time I used them was last month when my tenant's pipe burst early in the morning when she tried turning on the kitchen sink. I first had gone on Thumbtack to search for emergency services and was able to get an appointment for noon, but that other company kept pushing out the time they were able to come and also was unresponsive on text. I then went on Yelp to see if there was anyone that would be able to come out sooner. Casper was the first to respond and was able to come within 30 minutes. They installed new water lines to the kitchen sink where the pipe had burst, moving it a bit further away from the bulkhead door where there was a draft coming in, possibly contributing to the frozen pipes. They also suggested insulating the bulkhead door during the winter because of the draft coming in to prevent future issues. After the pipes were installed, there were issues with the kitchen sink, so they recommended replacing the faucet. Due to other emergencies because of the significantly cold weather we were having, they had to come back the next day to finish the job which was fine because only the kitchen sink was not able to be used. Since they were going to Home Depot to get a new faucet, I asked if he could also bring back insulation material that he recommended for the bulkhead door to prevent future issues. Someone came over early the next morning to finish the kitchen sink and not only did he bring the insulation material back, he also did the insulation for the door as well which was super helpful. ------------- I recently used them again to replace my gas water heater which started leaking around 930pm. I was out of state and needed someone reliable to get the job done ASAP. I texted Casper Plumbing and explained the situation and sent pictures around 10pm EST. Hoping they would be able to squeeze me in at some point the next day, I told them we'd leave the basement door unlocked so they can just go in to do the job whenever they can make time. They texted me back at 6:30am saying they can come by that day. An hour later, they arrived and finished the job in about 2 hours. I woke up to a text message letting me know the job was complete and a link to the final invoice. It was nice that they were able to complete the job without having to communicate back and forth about anything, especially since it was the middle of the night for me due to the time difference. Dealing with a leaking water heater while on vacation was stressful, but knowing I could rely on and trust Casper Plumbing to get the job done efficiently while I wasn't even around helped relieve some of that stress. While Casper Plumbing services aren't the cheapest, they also aren't on the super expensive end either. Due to their responsiveness, quality of work, and efficiency, I will definitely continue using them, especially if I need a job done right away.

We had a blocked sink that we could not clear and had a great experience with Casper Plumbing. We…read morefound them on a facebook community board with multiple recommendations. I left a voice message and then received text communications coordinating a visit with a 3 hour window for the next day. Closer to the appointment, I was able to narrow down the timeline to know their eta. The young man who came out was polite and professional and efficient. He was able to clear the trap and vacuum out all of the hair/soap-scum/toothpaste that was causing the clog. They invoiced us through email, charge $250, which we were able to pay with a click. I would definitely use them again for responsiveness and ease of use.

Contacted through our home warranty. Never responded to multiple voicemails and emails from me and…read morehome warranty company. Four days later still are waiting for a plumber because this ignorant contractor can't return a call to let anyone know that he won't drive any distance for a service call. Finally found out he doesn't service our area ... like I said 4 days later. Homeowner beware!!!

My family purchased a new house only to discover a cracked sewage pipe in the basement that…read moreprevented us from using our bathrooms. Steve sent someone over right away and then quickly had it fixed after hours on a Friday evening. You can tell Steve takes great pride in his company and serving his customers. He is very responsive and does everything he can to get your problem resolved even though his guys are very busy. Thank you Steve!

I've had Brendan here a few times for shower repairs, H/W heater replacement, and garbage disposal…read moreinstallation. He is FAIR and won't sell you something you don't need. Great advice giver and is both professional and reliable. Treats customers with honesty and will shoot you straight on what's needed as well as what options are available price-wise. I will continue to use Brendan as my plumber.... no one better. HIGHLY RECOMMEND !

MY PLUMBER RETIRED SO I NEEDED A NEW RELIABLE SERVICE PROVIDER FOR MY TENENTS AND MYSELF…read more When I interviewed Brendan I got a good feeling. He is serious about the service he provides. I have used him 4 times and he came through all 4 times. If he says he will be here he is. He will not overcharge and his work is neat and clean. I got lucky!

This company was a pleasure to work with. Naomi and Romario provided excellent customer service…read more They provide great value and fixed my oil filters, oil pump and noseil.

Lewis Superior responded on very short notice to my plea for dryer duct cleaning. My new super…read moresensitive dryer doesn't work unless the vent is really clean! I asked on a Friday afternoon and they sent a tech at 8am on Saturday. Romario provided great service, was polite and removed his shoes. It was easy to pay with Zelle and I will definitely use them again in 6 months. Very reasonable price too. We're already under contract for our HVAC cleaning but I know they provide the service and I imagine they are as responsible and polite as they were with this.

Joe just came to do my annual service . He was friendly and extremely knowledgeable. Took the time…read moreto explain everything he did, and even showed me pictures. Gave me tips on making the system more efficient. Thank you Joe!

Is anyone else having problems with MacFarlane Energy of Dedham, Ma?…read moreI've been a customer for many, many years and always paid my bills before they were due. They've been great.. up until recently, when they started advertising on TV! I'm on Automatic Delivery and I noticed that my Oil Tank Levels have gotten quite low before they've come to fill the tank the last couple of months. This month it's even worse! I called them on Thursday because my tank was showing less than 1/8 Tank. I was worried about running out of oil and my pipes freezing in this extremely cold weather. They assured me I'd have oil delivered by Saturday. It never happened! Currently, my oil tank gauge is reading "Empty"! I called again today, Saturday Afternoon at 3:30 pm. I got the answering service who told me the office was closed but that a service technician would call me back. It is now 7:40 PM and I still haven't heard back from them. A call back would be nice, so that I can get an update and/or if I need to call someone else to deliver fuel! Not knowing is the worst part! My anxiety is Over the Top right now because running out of oil and losing my heat (as well as damage to my heating system) is just hours away because of their INCOMPETENCE! This is totally UNACCEPTABLE & UNNECESSARY!